Discussion on Milano - Responsive Magento Theme + Blog Extension


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1886 comments found.


I am trying to modify my Milano Configuration. When I save the new config, I get the following error message:


You don’t have permission to access /magento/index.php/admin/system_config/save/section/milanoconfig/key/8b817bccd6b9be00f912e454d5526222/ on this server.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Regards, Leon

Hello, no problem, nobody could rush us, you have to speak with your hosting company because this is caused by security issue inside your server.

I have already seen this several time and must be solved by your hosting if you need a fast a reliable magento optimized hosting, with no issues included we can suggest one for you.

I am not prepared to change hosting companies right now. Can you maybe suggest where the issue is?

Then I can contact my hosting provider and sort it out.


We have just purchased your theme as it looks great and we need to update our current theme! However, we are having a few problems with the ajax functions.

The “add to compare” ajax call doesn’t work. When you click on the icon and nothing happens on the add to compare box. The Milano installation is here: http://www.chelseadogs.com/version3/bags.html

This is a big issue because other Ajax calls in Milano do not work either. We have tried 2 layered ajax navigation modules that they working without problems on the old theme but they do not work now.

Please help!

Thank you!

Hello, this issue is caused by the old PHP version installed on your server. Next week we will release a fix to solve this issue that is common for many magento hosting companies.

Hi, Before buying your template, I need to check some points :

1- I don’t see the multi-currency management ? Is there possible ? => Q1: Could you provide it as standard ?

2- Menus don’t work on iPad : when you open a ‘menu’ windows whith your finger, then you can not select any menu, because the window closes when you move your finger. => Q2: please check it. I think it is a bug to fix

3- Are all addon included ? - blog - get the look, style of the day - cloud zoom compatible with Ipad, etc…. => Q3: Please to clarify what is included and what is not.

4- What kinds of custom services do you offer ? Is there possible to ask you to work on some template customization, or for instance on payment services integration, shipping services integration, etc ? => Q4: please tell me what you can do and how to proceed ?

Please let me know gilles


1. Multi currency comes default with Magento, it must just defined in the administration panel..

2. We will check in deep, will be solved on Our Friday release.

3. Yes everything is included, only cloud zoom need to be customized to work on iPad.

4. Sorry, but for the next couple of months we do not provide any custom services.

Best, Angel

Greetings ShopShark is this theme able to be converted to use on the Magento Go platform? Or is it only available for Magento Community and Enterprise edition?

Hi Angel, can you implement Typekit with this theme or change the fonts? Also, is there a way to optimize the theme so that it doesn’t run so slow on the server?

Hi Angel, I needed to add to my questions above: How easy is it to add in a field on the product page? For instance if we need to add color, printing type and quantity? Can we turn off certain fields for other products? I would like to find this out before I purchase because I do not want to waste money. Thank you!

Hi, in some of our next releases we will include Google fonts. Generally the theme is not so heavy and you should not have any issues with loading speed, but however you can optimize Magento for better results if you follow the steps below:

• System > Tools > Compilation > Run Compilation Process

• System > Configuration > Catalog Use Flat Catalog Category > Yes Use Flat Catalog Product > Yes

• System > Configuration > Developer Merge JavaScript Files > Yes Merge CSS Files > Yes

• Enable all cache in: System > Cache Management

Let us know if you need anything else.

Hello this theme looks great. I am planning on maybe purchasing it to test as we are planning to switch to magento in the coming year. I have a few questions about this theme:

1. in the product listing grid how are items chosen in the admin to be larger (featured) then the others. Or is it random? 2. is there any customization for how the filters look/feel? I see in the “beauty” section the filters are on the left hand side. How is that chosen? 3. the revolution slider banner is not hyperlinked even though it looks like it should be. Is that just left out for the sample? 4. You mention that the category pages are “full width” but they seem to be 960px 5. are there plans to make the image zoom mobile/ipad friendly? 6. on the category pages what is the point of the 4 color square that shows the 2 images if you cannot click it, and it shows the image on rollover anyways? 7. Is there any support for bi-lingual stores?

I think that is all for now. Thank you very much look forward to hearing back


Here are the answers to your questions:

1. The big item when using mosaic grid is every 1-st 6-th 11-th and so on. Depends on the sort order. Currently you cannot choose which products are shown big. We have planned such a feature for some of the next major releases.

2. For the category pages you have two options full column or column + left sidebar. The filter then is on the left or on top. This can be controlled for each category separately. For the filter itself you can choose of the initial state is open or closed (left filter only). Other customization options you should apply by yourself.

3. The revolution slider can be hyperlinked. You can put link on the slide itself or on any of the animated elements.

4. Full width means they don’t have the left sidebar.

5. Yes there are.

6. The point is to show you there are more color options. You can remove it from the backend if you don’t want it there.

7. Yes, there is full support for any number of languages. The language translations though are provided by the Magento Community, they are free, but you have to install them yourself.

Let us know if you need some more information.

Hello again, Just checking in because we still have not fully started to transfer over to magento yet. I just wanted to check in on a couple of items you said were in the works for future releases

1. the selection of the larger image for the mosaic. has that been implemented yet?

2. I just checked the demo on my phone and I dont think the zoom is still quite mobile friendly. Is there plans to still work on that or is that not so much a focus?

Hello, i just bought your template and did the installation like in the documentation.

But then i get an error: There has been an error processing your request

So i changed the local.xml to show the Error msg:

Cannot send headers; headers already sent in /var/www/web12/html/mage-e38f7de7/app/code/local/Mage/Cms/Block/Eblock.php, line 2

#0 /var/www/web12/html/mage-e38f7de7/lib/Zend/Controller/Response/Abstract.php(115): Zend_Controller_Response_Abstract->canSendHeaders(true)
#1 /var/www/web12/html/mage-e38f7de7/app/code/community/Phoenix/VarnishCache/Helper/Cache.php(229): Zend_Controller_Response_Abstract->setHeader('Cache-Control', 'no-store, no-ca...', true)
#2 /var/www/web12/html/mage-e38f7de7/app/code/community/Phoenix/VarnishCache/Helper/Cache.php(139): Phoenix_VarnishCache_Helper_Cache::setTtlHeader(86400)
#3 /var/www/web12/html/mage-e38f7de7/app/code/community/Phoenix/VarnishCache/Model/Observer.php(140): Phoenix_VarnishCache_Helper_Cache->setCacheControlHeaders()
#4 /var/www/web12/html/mage-e38f7de7/app/code/core/Mage/Core/Model/App.php(1338): Phoenix_VarnishCache_Model_Observer->setCacheControlHeaders(Object(Varien_Event_Observer))
#5 /var/www/web12/html/mage-e38f7de7/app/code/core/Mage/Core/Model/App.php(1317): Mage_Core_Model_App->_callObserverMethod(Object(Phoenix_VarnishCache_Model_Observer), 'setCacheControl...', Object(Varien_Event_Observer))
#6 /var/www/web12/html/mage-e38f7de7/app/Mage.php(447): Mage_Core_Model_App->dispatchEvent('controller_acti...', Array)
#7 /var/www/web12/html/mage-e38f7de7/app/code/core/Mage/Core/Controller/Varien/Action.php(552): Mage::dispatchEvent('controller_acti...', Array)
#8 /var/www/web12/html/mage-e38f7de7/app/code/core/Mage/Core/Controller/Front/Action.php(75): Mage_Core_Controller_Varien_Action->postDispatch()
#9 /var/www/web12/html/mage-e38f7de7/app/code/core/Mage/Core/Controller/Varien/Action.php(423): Mage_Core_Controller_Front_Action->postDispatch()
#10 /var/www/web12/html/mage-e38f7de7/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch('index')
#11 /var/www/web12/html/mage-e38f7de7/app/code/core/Mage/Core/Controller/Varien/Front.php(176): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#12 /var/www/web12/html/mage-e38f7de7/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch()
#13 /var/www/web12/html/mage-e38f7de7/app/Mage.php(683): Mage_Core_Model_App->run(Array)
#14 /var/www/web12/html/mage-e38f7de7/index.php(87): Mage::run('', 'store')
#15 {main}

How to fix this problem? Can you please support me.

Hi, please try the following:

Open app/code/local/Mage/Cms/Block/Eblock.php and remove space before <?php

Let us know if you still have the issue.


I just have a quick query into your additional accordion tab you have like in example here:


How do I add an additional accordion tab to a product, and how do I make it only to certain products, not all products?

Thank you so much for your help!


Could you please specify which tab do you mean from the demo page? Is it ‘Style of the day’? Thank you.

Yes when you click on style of the day ‘The Bell Curve’ It has on the right hand side next to product image, underneath product names and qty’s, down the bottom 2 accordion tabs:

1. Product Custom HTML 2.Additional Information.

Just want to know how to get the extra tab, and if possible how to only attach these to certain products?

Thank you! Have a great weekend!


Here you can find how to add an extra tab:


Unfortunately you cannot add it for certain products only.

Let us know if you need anything else.

We are facing issue to show custom Product attributes on category page How can we show that attributes on category page? Steps we followed a) We have created custom attributes and set the feature Use In Layered Navigation to Filterable(with results).

There is only option in theme configuration that to show attribute options in opened way or collapsed way.

Hi, could you please send us (support@shopshark.it) your admin panel log in details and purchase code so we can check that out? Thank you


I tried installing the latest release (20 Jan 2014) using the Quick Install mode and right after the installation gets finished I get the 404 Error (from Magento) on both front-end and back-end. Almost as if there were wrong associations in the core_store, core_store_group tables in the db. Now I expect your configuration to work out of the box actually but nevertheless I did some experimenting and added a “default page” record (the “code” field set to default) to the core_store table and Voila, was then able to at least invoke the admin back-end. How come? BTW I was able to install in Normall mode once before, with no problems and am using a VPS. Please help me out! Thanks in advance

Regards, Alex


Please provide a full description on the steps you have performed. Did you empty the database before you started (or did you use an empty database)? We have tested the quick start installation on many different environments and never run on such a problem.

Hi, could you please send us (support@shopshark.it) your admin panel and FTP log in details so we can check that out? Thank you.

Hi – Can I use Milano or Avanti for my site? It is a herbal supplement site and we sell herbal capsules in tubs. The problem we usually find with carts is that they don’t allow us to specify how many of which size of a product.

For example, Liver Capsules are in 54, 100 or 200 size.

So we want a heading “Liver Capules”, an image, and then a list of the 3 sizes maybe with radio buttons to allow selection, and a text box or dropdown to select the number required.

(Our current solution allows selection of only one size with quantity. To order some of a second size [which doesn’t happen often] the customer needs to return to the page.)

Eg http://shs100.com/acatalog/liver-cleanse-2.html

Does one of your solutions allow: 1. The listing of the different sizes in one list with items next to each other? (This would be good :) )

2. The selection of a second, or even third, item on the same page – eg Liv Capsules plus Liv Tea – plus being able to give quantity or each required? (This would be brilliant!) Second question: SagePay Does your payment integration work with SagePay, a UK payment merchant ?



Hello Malc,

The short answer is Yes. Magento is well known for being extremely well developed in terms of features. What you need is called “configurable product” in Magento. The name is little misleading – it is basically a product with (size, color, whatever) options, and you keep separate inventory for all option combinations. Evenmore, Magento will not let you buy options that are not available anymore. Look at this one for example (not all sizes are available for all colors): http://avanti.shopshark.eu/makeup/configurable-makeup.html

Guides on that are available here: http://www.magentocommerce.com/knowledge-base/entry/tutorial-creating-a-configurable-product

Another this you are talking about (probably) is called “grouped product” where you can select many products together choosing how many items you want: http://milano.shopshark.eu/style-of-the-day/the-bell-curve.html

Third options is called “bundle product” where you can choose both options and number of items.

Please check Magento advanced product types for more information.

The answer of the second question is here: http://www.sagepay.co.uk/partners-and-developers/ecommerce-software-package/magento-ecommerce-integration

Hey – that’s what I call a full answer! I’ll check all that out.

Thanks a lot


How is it determined which product is larger in grid view. Is it only by sort value?

It seems there should be a way to select a product to be the large one as if there there is a page of 100 items it is hard to sort correctly to get the big one?


At the moment, by default, lager is every 1st, 6th, 11th and so on product. It is an option you cannot change, but we plan in some of our next releases /hopefully in February/ to include an option where you can choose which of the products to be larger.

Let us know if you have any other questions.

Hallo, On the main page there is a NEWEST PRODUCT box. Now I have possible only show here only 12products, how increase this parametr? There is that shop: http://www.guepardobuty.pl/


If you are using the latest version (1.5.3), open the file /app/design/frontend/default/milano/layout/cms.xml

Somewhere around line 40 you’ll find a block like this:
<block type="catalog/product_new" name="catalog.product.new" alias="new_products">
    <action method="setTemplate" ifconfig="milanoconfig/homeoptions/show_new_products" ifvalue="1"><template>catalog/product/new.phtml</template></action>
    <action method="setCategory"><category_id helper="ThemeConfig/getHomeNewProductsCatId" /></action>

Add inside an action like this:

<block type="catalog/product_new" name="catalog.product.new" alias="new_products">
    <action method="setTemplate" ifconfig="milanoconfig/homeoptions/show_new_products" ifvalue="1"><template>catalog/product/new.phtml</template></action>
    <action method="setCategory"><category_id helper="ThemeConfig/getHomeNewProductsCatId" /></action>
    <action method="setProductsCount"><count>whatevernumber you desire</count></action>

Save, reupload and refresh the cache.

If using older version:

Open the file /app/code/local/Mage/Catalog/Block/Product/New.php

Around line 78 change this

to whatever number you desire. Save, reupload, compile and refresh the cache.

I’m afraid that I haven’t any of these source code. In those files I have different informations. Please give me mail, I’ll send to You both files.

Hi, our e-mail is support@shopshark.it, thank you.


The “Manufacturer” Attribute is acting strange. I have added the Attribute to my Attribute set so it now appears as a drop down in my Products allowing me to select a Brand. This is all fine. The problem is when I choose a Brand, save it, and then go back and decided it should be configured to a different brand, when I change it to a different brand it works but it is also still configured to the previous brand as well. Its like Magento is not removing the previous command when the new command is applied.


This is strictly a Magento feature and is most likely a problem of your Magento installation. Try reindexing and refreshing the cache.

Hi, I need to change background product color.

Thank you very much.

Hi, please follow the instructions below:

1st Open /app/design/frontend/default/milano/template/catalog/product/list/related.phtml

2nd Find line 18:

<a href=”<?php echo $_item->getProductUrl() ?>” title=”<?php echo $this->htmlEscape($_item->getName()) ?>” class=”product-image”><img src=”<?php echo $this->helper(‘catalog/image’)>init($_item, ‘thumbnail’)>backgroundColor(237,237,237)>resize(228) ?>” width=”228” height=”228” alt=”<?php echo $this>htmlEscape($_item->getName()) ?>” /></a>

To remove background color replace with:

<a href=”<?php echo $_item->getProductUrl() ?>” title=”<?php echo $this->htmlEscape($_item->getName()) ?>” class=”product-image”><img src=”<?php echo $this->helper(‘catalog/image’)>init($_item, ‘thumbnail’)>resize(228) ?>” width=”228” height=”228” alt=”<?php echo $this->htmlEscape($_item->getName()) ?>” /></a>

To change background color with other find “backgroundColor(237,237,237)” and replace RGB color with the one you wish.

Let us know if you need anything else.

Hi, thank you very much for your reply, I followed your steps but it only changed the background color of the related products. I need to change background color of all product photo, I need black color product background.

Thank you very much. Regards


As the code you need to have is pretty long, could you please send as a quick e-mail with your request and we will send you back the code by e-mail? Thank you.

Do you plain on creating this for wordpress (Woocommerce)?

Hi, this is possible in future, but at the moment we do not have such a plan.

You can follow us here as we update our information regularly.


We are having trouble with our ‘Order Confirmation’ emails.

We are using the default email template and have not changed anything to it, we have configured the email address we want the Order Confirmations to be sent from in the backend but that is all.

Our emails are either getting sent to the spam folder or not reaching our customers at all.

We have contacted our Hosts and after a long time of them searching through our IP and Spam record they confirmed that it all looked fine and are unsure why the emails are having this problem.

Have you heard anyone mention this problem before? I am just wondering whether it might be something with the theme or the template?

If not, thanks for the time anyway.

Would recommend this Theme to everyone! Its awesome.

Hi Conor,

One of the most common reasons for that issue is the e-mail you are using is filled in at each available place here:

System -> Configuration -> General -> Store Email Address

Please double check that. If all is correct there, please send us your log in details to support@shopshark.it so we can check that. Thanks.


I’m having a problem finding the right ‘Call for Price’ extension with Milano. I tried this, http://www.indieswebs.com/magento-call-for-price.html, but it broke the product list page. The ‘Add to Cart’ (Ajax) and the layout was misaligned.

Can you recommend any ‘Call for Price’ extension that are compatible with Milano?


Hi, all the extensions are made for Magneto, not for the theme and they need customization. You can contact the extension owner who can assist you with that and give you more information what kind of customization is needed.


Where can I buy the images you have used in the demo.

Thanks in advance.

Hi, these images are test ones found into the network. For the banners we did a collages form a different images. So unfortunately we cannot assist you with that.

Hi , How to begin updating this theme? I already have the older version. Please guide the ways to update/. thanks

Hi, if you did not modify the store /css files etc./ the only thing you need to do is to upload the new files. You also have a documentation included at the zip file you have downloaded when bought the theme.

Hi, My Milano Theme displays correctly in Google Chrome, but when I open it in IE10, it lists my Product Categories on the left hand side from top to bottom in stead of at the top from left to right.

Hello, ok we will take a look on this, could you just send an email to support@shopshark.it with the link to your website. Thanks