This author's response time can be up to 5 business days.
where can I see on my server what version of the theme I have installed?
Hi, the easiest way is to check the zip file you have downloaded after the theme purchase.
I bought the theme on 20th february 2014. What version was available at that time?
The version is 1.6.0
May I know the part of “Style Of The Day”, can I add in another 2 more column like: “High Jewelry”; “Shop By Flower Range”...etc! Any limitation to add? Thank you!
Anyway, I have been your number 1000 customer now…
Hi, ‘Style of the Day’ is available on one spot at the homepage now. If you have any issues please register at our support system and send us a ticket, thank you.
Yes, I have placed a ticket yesterday for something else… #515003
Anyway, you might forgot to disable your out of office message: “national holidays between 1-st and 6-th of May…...etc!” Btw, any chances to get better way to set the megamenu?
Hi, thank you for the feedback, we will check the issue with the message right away.
Can’t find purchase code so that I can sign up for your support system.
I need the free installation offer.
Below he steps you can follow to find your Item purchase Code:
1. Go to “Downloads” tab in your ThemeForest account.
2. Click download button and choose “Licence Certificate” from dropdown.
3. Open Certificate file and copy purchase code.
Hi – do you know if the M2E Pro extension is compatible with your theme? Thanks
the only way is to install it, because it is free I’ll ask one of our developer to install the extension in one of our demo websites.
I’ll let you know a soon as the installation is ready, but you have to give us a couple of days.
Hi, did you guys get a chance to test it yet? Thanks
Hello still not tested, i have just assigned to a programmer, they promised during the weekend they will install.
Am using M2E Pro and has nothing to do with any theme, is only for the backend, from the admin panel you can manage all your ebay or amazon shop.
Thank you Blunoa!
Any chances to get better way to configure the megamenu?
Hi, what is your idea about better megamenu configuration?
Something like this… More way for us to choose the layout, pic setting, column setting…etc! http://www.magentech.com/extensions/commercial-extensions/item/246-sm-mega-menu-magento-module
Hi we have similar options at Milano, not sure what your idea is, sorry. If you give us more details we can advice if it is possible to be done as how. Please for further comments and question use our support system, available here: https://www.shopshark.net/signup/. Thank you.
Is it possible to get the soudcloud logo in footer? I don’t find the right place in your theme to do it. Nothing about the use of your fonts in your documentation. Should be great to add things about it.
One other question, is it possible to use bootstrap with your theme without break everything?
Hi, please register at our support system, available here: https://www.shopshark.net/signup/ and send us a ticket. We will contact you there with more information, thank you.
Can you help me to see what wrong with the image zoom function..only the last image working…
hi why are my social icons appearing as numbers?
Hello rwilson86, for sure you have removed the code into the static block that help to convert the numbers into icons.
It is possible to make a categoriy menu for Pinterest style blog extension?
Yes of course you can add a custom link into your category menu pointing to the Pinterest Blog.
So the category widget itself it’s not displayed on the page because of the blog container width. I can make links in the main/top menu instead?
Sure, you can add a link or just let us know and we are will sort this out for you.
Great. Buying the theme today
One last thing. Does the template allow wide static blocks (like parallax but without background image, just background-color)?
Yes it is possible to add a custom block wider with a background color, this is a customization that could be done by us in order to achieve the results you need.
You rock Thanks!!!!
Hi how can i update my theme? i already modified some Pages and Static blocks?
Hello, you can download the last theme from themeforest and use the Diff File inside. please send us a ticket here:
and we will send you a short description how you can do it.
Hi Awad, i just send you an email.
The customer support it’s closed. We’ll be back answering queries Monday morning.
Hello, is there any plans to make color swatch work with simple products? My store is already done and my products are not set up as configurable, what is the best way to fix this so it work with simple products? thanks much.
this is an update we are going to add with the 1.7.6 version, because it is a lot of work it needs time to be implemented correctly.
i want to but this theme but i have something to ask before i buy it
my website will be , international website
(usa, united kingdom,italy,spain)
and each country will have its store
is this theme give me the ability to do this with multi language ?
i hope you got my point.
Magento is already Multi Language and Multi Store ready, and this functionality does not depend on the theme.
When new updates r coming ?
Hello, the 1.7.4 will be ready for the next Monday.
Nice theme. I am very interested in buy it. Regarding the style of the day, when I click the girl model image, it leads me to a page showing all the grouped product list with brief description and price information. This is good. However, if I would like to click the product image or product name, it doesn’t direct me to that specific product for further information.
So, my question is: is it possible to add url to the product image or product name? Thank you very much!
Hello, yes, this is something we already add just is hidden for a mistake, I’ll add as something we are going to implement as default with the next release.
Good news, thanks! May I know if it’s possible to have the style of the day acting as sliders for various grouped products in the position of under the header area?
Hello Bruce, this is an option we have already think and designed, it will be a challenging widget we are going to apply on our next releases, NO ETA right now but it will work with bundle products too.
Thank you very much for your reply! I can’t wait to see your next release. I believe that this feature will make your theme much more distinctive and attractive comparing to other themes.
Can you please send me an email as you did to 3wadballal with the steps to update the theme ?
I have just sent you the How To.
I just left a new message – [Ticket #837114]
i have just reply,
thank you for your feedback!
Hello, how can I insert html text in the mega menu above the main categories?
<a href="http://website.com/formal-shoes">Formal Shoes</a>
please send a ticket to https://www.shopshark.net/signup/.
We will help you to sort this out.
For the megamenu you can go in:
1. Manage Category
2. Display Settings
3. Megamenu Style = HTML Block
4. Mega Menu Description = Add the HTML file
I did not achieve the wanted result. I`ve sent you a ticket.
At ShopShark, we are constantly trying to improve the quality of our products and services. As a result, we are moving to a new support system which will provide much better customer service and support.
The new support system is available here: https://www.shopshark.net/clientarea/
Please note that before you can send a support request, you will need to register.
Pre-sale questions can be asked without registering here: https://www.shopshark.net/tickets/new/
A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here: https://www.shopshark.net/knowledgebase/
However, please note that some articles are only available for registered users.
You can still send support requests to email@example.com, firstname.lastname@example.org or email@example.com and your emails will be automatically imported into the new system. If your question is not presale in nature, we will ask you to register before we answer.
The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.
Thank you The ShopShark Support Team
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