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At ShopShark, we are constantly trying to improve the quality of our products and services. As a result, we are moving to a new support system which will provide much better customer service and support.
The new support system is available here: https://www.shopshark.net/clientarea/
Please note that before you can send a support request, you will need to register.
Pre-sale questions can be asked without registering here: https://www.shopshark.net/tickets/new/
A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here: https://www.shopshark.net/knowledgebase/
However, please note that some articles are only available for registered users.
You can still send support requests to firstname.lastname@example.org, email@example.com or firstname.lastname@example.org and your emails will be automatically imported into the new system. If your question is not presale in nature, we will ask you to register before we answer.
The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.
Thank you The ShopShark Support Team
ver. 1.7.4-2 is uploaded
when size chart plugin will be available
Hello Shawaiz123, the size chart is already available from a week.
Please download the Theme, and use the DIFF file to update the theme.
Hello Muhammad, i have just sent you the HOW TO you need to update milano.
Have a nice weekend!,
The customer support it’s closed. We’ll be back answering queries Monday morning.
I have installed the theme everything works fine but blog extension is not working properly.In blog menu
Add post work fine but,
Blog/Post shows blank page in admin panel
Blog/Category shows blank page in admin panel
Blog/Comments shows blank page in admin panel
Help me please….............
please register in our support system available here:
Great theme design but after installing on Magento 1.9.1, we had a number of problems – blog didn’t work, infinite scrolling was buggy, color swatches didn’t work and a few minor things.
Knowledge base was sparse and so was documentation. Create a couple of support tickets for these issues and waited a couple of weeks for them to help resolve. They fixed a couple of items but then told us its our extensions and left us on our own. So far, no response back and no further assistance. Blog is still broken, infinite scroll still buggy.
To be honest, we did upgrade Magento to 1.9.1 at the same time, but most if not all custom modules we have disabled. For us, that is just not possible. So if you are not starting with a brand new Magento install, be forewarned you may be on your own.
Hello, it’s possibile to add a limit to infinite scroll?
For example, after the first 50 products loaded through the infinitescroll, display the normal pagination.
Hi this is possible, but not from the admin panel – a modification is required.
I’d like to do this in my web site, How can I do? Thanks million
Hi, as \i wrote above a modification is needed, so we recommend to contact developer/freelancer who can assist.
Hi shopshark, could you add custom css feature in the next Milano update please?
Hi, thanks for the request, we will discuss that with the team
there is a problem with the revolution slider: on chrome give fade as the only animation, this does not happen with all other browsers, check out the preview of Milan. Probably you need to upgrade revolution?
Hi, thanks for the feedback, we will check that asap.
Have you ever released a boxed version ? thanks
Hi, no we do not until now.
what do you mean, this is not good english
Hi, thank you for your comment!! We have never released a boxed version (hope that makes sense now)
I hate to do this, but this is the third time I have experienced a problem with your new customer service system and not had a question answered.
I asked a question over 1 MONTH ago, and have not had a response. I was told a member of the team would be getting back to me soon, and I continue to wait. When I first purchased this theme, I use to tell everyone about how great ShopSharks customer service was and how it was one of the best things about the Milano theme. All that changed since this new system. It is very annoying not knowing a time frame as to when your question will be answered, and not having some form of progress bar to view. I have submitted a new ticket which will hopefully bring my old unanswered ticket to your attention.
I would also like to again bring up the suggestion of putting more focus on developing the Milano Theme’s Blog. Blogs are such an important part of eCommerce now and certain functions like ‘subscribers box’ and ‘related articles’ are essential. I am considering looking for a new provider on my next projects, simply based on the few functions the blog offers and the issues I have had with the customer service. 6 months ago I would have said I was a ShopShark customer for life.
Hi Conor, first of all apologies for this inconvenience with the delay. I made a check and noticed that the last movement of the ticket you wrote about is an answer form a colleague of mine who wrote you that he will forward the request to a tech guys. That is why the ticket has been marked as an ‘Answered’. However the system is automatized and close the answered ticket automatically few days later and I presume this is how the ticket was missed.
I just wrote to the guy who is in charge with the support today and requested to start anteriorly with your ticket and I will respond you as soon as I have his report of the issue.
Apologies once again,
How do I change the layout of the Blog Pages? With normal pages you have the option of ‘1 column’, ‘2 columns with left bar’, ‘2 columns with right bar’, but I can’t find how to do this with the Blog Pages?
In System/Configuration/Shopshark/Blog Options/Menus and Links, there is also the option of ‘Enable Left Menu’ and ‘Enable Right Menu’. When I select the option ‘Yes, all pages’, my blogs recent posts display on the left or right columns of my websites pages, however because my Blog Pages are configured with the page set up ‘1 Column’, these recent posts are not being displayed.
Is there also anyway of moving the blog image to the centre of the blog article?
I have looked through the Milano Documentation and couldn’t find anything on the Blog.
Hi Conor, please use our ticket system and send your request there, we will get back to you via the system. Thank you.
Good afternoon. I have a question about extension “color swatches”. Loading photos of the products in all the colors in the image gallery would be changed when selected the color option? Currently in preview we only have the dress in pink and when we click on the colors this picture does not change.
Hi, please send us a ticket here: https://www.shopshark.net/clientarea/ with your details so we can check. Thank you.
Good afternoon. Undecided by purchasing the theme. I would like to take this doubt about the extent “color swatches” first, since it is important to shop I’m developing.
In you store the product (dress) that appears with the “color swatches” option only has 1 photo and 3 color options. When you click on the available colors, the photo of the product does not change, always remains the same color.
If we upload the dress with the other color options, the client can choose the color to automatically view the dress in the color of choice?
Hi, if you have another attributes available, as size fr example, the client should choose size as well and then the image will be changed. If only color is used as attribute than the image will be changed as soon as the client choose the color they wish.
How can I delete the sample blog post? When I viewed the Magento admin, under blog posts, there are no posts, but on the frontend, there’s a sample blog post. O__O
Consider this resolved. I found the culprit.
In your demo at milano.shopshark.eu, when you use Quickview, and add an item to the wishlist, the ajax add to wishlist doesn’t work. It will redirect you to the wishlist page and it will load inside the popup div, which is not pleasing to the eyes. Can you fix this and also enable the ajax wishlist inside the quickview popup?
Screenshot here: http://i.imgur.com/sCq16rP.png
Hi, thanks for the comment, I will forward that to the developer’s team.
jehzlau, thanks for the bug report, we will fix this on the next update!
New repackage version 1.7.4-3 was uploaded with updated Slider Revolution to latest version. This also fixes the transitions bug.
are you install for me?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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