Hi there,

Thanks for writing in! Our usual response time is within 24h and we do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.

Thank you.

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Hi there,

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.

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Hello,

This is due to the recent changes in WooCommerce. You can downgrade plugin to some previous version or contact us through this email, include your purchase code in the email, and our support agents will assist you to adjust the appearance with some custom css.

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sent, thank you

You’re welcome.

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Hello,

The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. The theme should work correctly with latest version of WordPress and in case you need latest version of any bundled plugin you can submit a ticket at our Help Center. Or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hi there,

Thank you for taking an interest in our theme!

No, unfortunately not. This theme is built and comes with a WPBakery page builder. You can see all other Elementor-compatible themes here.

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Hi there,

Our theme is built for WooCommerce and is fully compatible with it. You can try to use it and its extended compatibilities to achieve what you’d like. However, when it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. Thus we cannot guarantee compatibility with any plugins other than the official ones that we provide bundled inside our theme are the ones that are tested several times before the theme was launched.

You can take a look at our themes that are compatible with the Dokan Multivendor plugin here.

Hope this helps. Thank you for understanding.

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Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hi there,

Thanks for writing in! You should know that this is present only on the demo and we have forwarded this so it can be resolved. The latest version of the theme has this already sorted.

Thanks for understanding and let us know if you have any additional questions.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for writing in! Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! We are aware of certain issues which surfaced after the WordPress 5.8 / 5.9 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/

The last update was related to some changes from our marketing theme and did not affect the theme files. Last updated for the theme can be seen in our changelog. We hope this helped and if you have any additional questions .

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Hi there,

In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.

You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.

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Hi there,

In the event you purchased multiple licenses for different themes you need to submit multiple tickets for each theme individually. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Select) and then theme.

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Hi there,

As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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ok thanks, I did already

Hi,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.

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Any Update

Hi there,

Thank you for reaching us!

Theme is compatible with latest WooCommerce version. We haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version. WP 5.8 introduced block based widgets and this plugin reverts widgets back to classic.

If you have any additional questions please let us know.

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Hi there,

Unfortunately we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

Once you purchase the theme you can download theme files as explained inthis article.

If you have any additional questions please let us know.

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Hello,

Thank you for reaching us!

Please try to submit a ticket to our Help Center once again.

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Hello,

Thank you for reaching us!

Please submit a ticket to our help center and include your website URL and one of our support agents will take a closer look.

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Hi there,

Thank you for reaching us!

To submit a ticket please follow instructions from this article and one of our support agents will gladly help you.

When submitting a ticket please check if you’ve selected the correct profile (in this case Select).

You can also contact us through this email, just include your purchase code in the email.

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I already have an account (contact@bldwebagency.fr), but i can’t find support for this theme, or i can’t add this theme with my purchased code.

Hi,

In the event you purchased multiple licenses for different themes and you want to submit multiple tickets for each theme individually, you should simply repeat the process, starting from step 7. from this article and you can also contact us through this email, just include your purchase code in the email.

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Hi there,

Please send us a mail and include your purchase code and one of our agents will investigate on this.

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