190 comments found.
Hello,
I recently bought the theme. I am facing an issue with updating the header images. The images’ aren’t applied. Even if I apply a solid color, it won’t show up. I see the default demo data grey images.
I am working in the Shop page (Left Sidebar Filter from demo data).
Kindly Help
hI, I have purchased this in the past. How do I update to the most recent version?
Hi,
Please go here and scroll down to Theme Update section then follow the instruction there.
Best regards,
BoostifyThemes
Not sure if that is the correct link? it is a link to calltoidea
Sorry, here is the correct link https://boostifythemes.com/docs/general/keep-theme-update-with-envato-market/
Thanks, I have the most up-to-date version but I still get that same “WC_Cart::get_item_data function is deprecated since version 3.3. Replace with wc_get_formatted_cart_item_data” errors as mentioned in previous posts : / any ideas?
Hi,
In this case, our developer needs to look into it. Please go here to create a ticket then we will answer asap.
Best regards,
BoostifyThemes
I downloaded this template a long time ago when it was free on Envato during a promotion. This was in 2020. I saved the template for future use. I’m not a pirate. I received an email and downloaded it. I like the pattern. But in the documentation for the template there is a link to the demo material and it does not work. I wrote to support, they say buy a template and we will give it to you. This is unfair. If you distributed it for free for promotions, give the content to those people who took the template during the promotion.
Okay, I bought. And where is the support now? On all 404 pages, after installing the demo. I want to change the permalinks, but 404. Thanks for such a template. THANKS A LOT
Hi, As Envato policy, you don’t receive the support and update when downloading free file. Please check the policy here
If you need help about setup and other problems that are related to our theme, please submit a ticket here https://boostifythemes.com/contact-us/. Our team will assist you asap.
Thanks!
Your support ignores me
Hi, Can you give me your ticket ID?
8714
It’s our old system. Please submit a new one here https://boostifythemes.com/contact-us/
Thanks!
You write in the documentation for the template: 1. Invalid link to demo content 2. Invalid support link? Fabulous! What other ways do you mock customers?
I’m sorry because this documentation is outdated. Please help me submit a ticket to new Helpdesk so our technical team can assist you!
Not only did I have errors after installing your template, which I myself corrected while waiting for an answer from you, but I still have to run after you? And why did you answer me to ticket 8713 yesterday in your OLD SUPPORT?
Support worked yesterday, now it doesn’t. Fabulous
Your new support doesn’t have file attachments
I understand your frustration. Some customers still contact the wrong helpdesk so we only answer basic question here. For technical help, I recommend to contact the new one so our technical dev can support you. You can upload the attachment file to drive and send us an URL.
58
58 Ticket
Were you able to see request 58?
Yes, our team is checking it and will reply to you soon. Thank you!
seems quite a few people have same issue, and it also appears you have to purchase support just for these 3 file issues
Hi, We’re released a new version that fixes this issue.
I’m really sorry for this inconvenience!
Thanks!
brilliant thank you very much
hi i believe there is still an issue somewhere, still getting error log, can you advise please
[20-Jan-2022 06:20:25 UTC] The WC_Cart::get_remove_url function is deprecated since version 3.3. Replace with wc_get_cart_remove_url. [20-Jan-2022 06:20:25 UTC] The WC_Cart::get_item_data function is deprecated since version 3.3. Replace with wc_get_formatted_cart_item_data. [20-Jan-2022 06:20:25 UTC] The WC_Cart::get_remove_url function is deprecated since version 3.3. Replace with wc_get_cart_remove_url. [20-Jan-2022 06:20:25 UTC] The WC_Cart::get_item_data function is deprecated since version 3.3. Replace with wc_get_formatted_cart_item_data.
Hi
Sure,
We will fix it in the next update.
Thank you so much for the feedback!
Best regards,
BoostifyThemes
hi i updated site but cart templates were affected, just so you know
[30-Jan-2022 07:48:41 UTC] PHP Fatal error: Uncaught Error: Call to undefined method WC_Cart::wc_get_cart_remove_url() in
Hi,
We fixed it and updated it in version 2.9.5
You can update it to fix this issue.
Thank you so much for the feedback!
Best regards,
BoostifyThemes
hi thank you for the update, can i just replace the error producing files in woocommerce/cart folder or does the whole update need applying regards Barry
hi i replaced the mentioned ones and no error log now, thank you very much 
hi was there any update to these?
minera/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0, minera/woocommerce/cart/mini-cart.php version 3.8.0 is out of date. The core version is 5.2.0, minera/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
Hi,
Please kindly go to Support tab, click Contact Author, then send us an email of your issue. Our supporter will check it for you asap.
Best regards,
BoostifyThemes
Hi, Suddenly my products in Minera are not being added to the Cart when a customer like to buy. In Woocommerce Status Report I get the following warnings:
- minera/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0,
- minera/woocommerce/cart/mini-cart.php version 3.8.0 is out of date. The core version is 5.2.0,
- minera/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
Is this because the theme hasn’t been updater for more than a year? I need a solution to this, please…
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
hi, i want to buy this theme, but… its safe to install it? cause u have like a 8 months with no updates =s
Yes, it’s safe to install. We usuall release the new update if there are the issues that need to be fixed. Thanks.
Is there anywhere I can find the a dump of the images used in the Demo. When I import demo, non of the images are included.
Hi, We need to remove it from our demo file because of copyright content. Thanks.
Hi, where to find minera theme demo content archive for manual import? It’s still impossible to import demo data automatically.
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Is this going to be updated? Last update almost a year ago. It is falling behind on keeping up with Woocommerce. I really don’t want to change my site for a new theme but if this thing is abandoned looks like my customers will be treated with a facelift.
Hi, We will update if there are bugs that need to fix.
Thanks.
I get this message in Wordpress from this template that was last updated June 7 2020:
Your theme (Minera) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi, IIt’s just the warning, You can ignore it. It would not affect your site’s function.
Thanks.
Hello, any estimate time for the update for the latest versions of Wordpress and WooCommerce and all the plugins for them to be compatible with the Jquery .
Hi, We will update if we found any problem that need to be fixed at the next version. Thanks.
HI, are you planning any update to support latest versions of Wordpress, WooCommerce and all the plugins included with your theme in order to be compartible with the jQuery used in >5.5 WordPress. I have inherited a stie with this theme and need to know it before i buy. Thanks in advance.
Hi! Yes, we are always to make sure to support the latest version of WordPress and all the plugins.
Any info on the release date of the update?
It will be ready soon. You can request the update after purchasing.
OK, thanks for the quick reply.
hi there – a little while ago your theme was given to me free by envato but i am receiving the Invalid byte position (current: 0, received: 0) error – please can you help. thank you
Hi, “Invalid byte position (current: 0, received: 0) error” happens because your host/server is not compatible with this 1click demo import type. It’s not from our side. We cannot support your case. Thanks.
Hi, I have problem with WPBakery Page Builder I can’t edit pages, Pagebuilder doesn’t work. Do you plan to update it? Or how to fix it? Best
Hi, Can you extend the support license?
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hello how are you?? I am configuring the store notice but it does not appear at the top .. when viewing comes down but when saving and viewing it does not show the strip, could you help me please I think it is a template failure that does not show the notice at the top …
attached reference image: https://aurel.cl/ayuda/captura.png
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
send the ticket but I still have no answer .. how long does it take to respond?
Hi, We asked you to provide wp admin account to check the problem but we don’t received any response from you. Can you send it? Or can you check if your email is not typed right then you didn’t see any notification on mail for replying? Can you check again?
Hello, is there a fix for the photos issue in mobile devices?
https://themeforest.net/item/minera-minimalist-woocommerce-wordpress-theme/20823717/comments?page=9&filter=all#comment_24755687Hi, Can you send us the video demo of the problem that happens on our site demo? We will check it again. Thanks.
Hi, On the single product page do we have the option to display the product gallery slide on left or right vertical?
Thanks
Hi, Yes we have the option. Thanks.
1) Your theme (Minera) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
2) The annoying pop up that keeps reminding to install the plugins even after we close it still pops up again. I’m not planning to use most of these plugins so can you Please on the next update just make it one time pop up.
Hi!
1. Yes, we will fix that.
2. Yes, we’ll change that popup behavior.
Thanks!
Hi, after updating my theme, single image product have disappeared on mobile device, why? Is it posible with your theme to have 2 columns grid product on mobile device? Website : www.yami-gi.com / Screenshot : https://prnt.sc/ugwz45 Thanks !
Hi,
Can you extend the support license then send us the ticket because In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at https://haintheme.freshdesk.com/support/tickets/new
Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
The problem is not my fault, your theme is not stable and I will not pay for it !!
Why single images product on mobile are too small or have disappeared ?
Hi , i have the same error while downloading the demo , i don’t find it correct not to allow users that took this theme for free unable to download the demo , but only buying a license, seems…a little bit strange and frankly not kind in any way…so please let users able to update , the ones with a regular account on ENVATO … i’m disappointed.
Hi! What is your version? We fixed this issue in the latest Minera version 2.9.2.
Best regards,
BoostifyThemes
2.9 , took as free download from themeforest , i’m a regular buyer..can you help me ? I’m planning to use it.. so i can buy the support..
so you must buy it to get the latest version. We changed the domain and we released a new version to fix the demo issue.
so this is the way to gain me .. you allow this to go free then , you change the domain and i must buy a new one , i musn’t do anyrhing , i’ll use another paid here template instead .,you could offer the support and gain users ..,thanks for replying
ok i took a licence….that is not fair but i really like your theme , unzipping no child…is it right?
Demo install…no luck-The execution failed. Please check error.log….
Maximum execution time of 30 seconds exceeded in /home/uzxm0pkr/domains/sentierodelsuono.it/public_html/wp-includes/class-wp-image-editor.php on line 489
Done another time…till clearing database its ok..then,,,execution faliled…thus been said…demo seems loaded..but with no images at all…
last..where do i register ?There is no…place where o to put the code and where do i choose the page for the home page ?Briefly…is there a documentation ?
Hi, is your theme Minera adapted for Elementor?
Can we create and use pages created by Elementor while using theme Minera?
Thank you!
Hi, We haven’t tested with Elementor yet. But you can use Elementor along with our compatible page builder – Visual Composer. And please note that you can only use a one-page builder on one page.
Best regards, Jimmy
