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My support are expired and I just to ask this simple question.
What is the size of cropped image on blogpost.
So I would like to make all post arranged perfectly.
The default crop size for the two column layout is 501×310, however you can also adjust the size in the Media Settings -> Image Size section of the theme’s options.
Hello. Is there a way to have a simple email and button form to have user subscribe? I only see one contact form and it is linked to the contact page.
Thanks for reaching out!
For that you’ll need an external service such as mailchimp
Can I disable the footer call to action for one specific page?
Thanks for your message!
PS: This requires some CSS code and therefore has to be sent as a regular support request, not a bug report.
A colleague of mine had purchased your ‘Mineral theme’ of which our website is built upon. Our IT company that hosts our site have informed us I need to update the theme to be compatibale with PHP7.0 However, my colleague purchased the theme on their own profile of which I don’t have access to and therefore cannot download the laste version of the them to do so. If I provide purchase code, could you supply me with the latest theme update so i can contine to fix our issues?
I’m not sure if Envato will allow you to transfer a license to your account, which is what you need in order to download it again. Unfortunately just the purchase code isn’t enough, as the owner of the license is still your friend.
Please try getting in touch with Envato, as we as authors don’t have the powers to do transfer licenses.
Thanks for your reply. I contacted Envato and after a few emails back and forth their response was:
“Please be advised that the items sold on Envato Market are created by different people and because of this we can’t provide technical support or help with questions that are specific to individual items. The author who created the item will be your best resource for relevant, item-specific help.”
Therefore I am back to you. I do not wish to access the owners profile etc or licence. I do not wish to get any of his profile details, I simply would like the latest version of Mineral template so I can update our version, as it is a business owned item, not his. We are no longer in contact with this ex colleague, and so hence I am contacting you. We have proof that the template was purchased (purchase code can be provided if needed) and it would also show it was purchased by a NeosCreative business creditcard/account, and thus is our property not his.
Subsequently, is there anything you can provide to me, all I need is the template update, to ensure my whole site is PHP 7.0 compatible? Any help is much appreciated, and I am at your mercy as to how I can ensure I can fix.
Thanks for your reply and I’m sorry again for this issue.
Since I don’t have access to the full query, I’m not sure if the Envato team understood your issue in particular. Please re-state with them that you need to transfer the license, and check if that’s possible.
The update itself is just a consequence of transferring the license. Probably they are under the impression that you want them to send you the latest theme version, which isn’t the case. If we send you the latest theme version the problem will just happen again in a future date.
The real issue here is removing the item from a personal account and sending it to a company account, and I’m not sure if that is possble, but that certainly isn’t possible from our end, unfortunately.
Again, the main issue is actually having the item in your company account, instead of the current user (just the purchase code can give you access to support, but not to download the items).
I’ll also send this to our sales team to check if anything else can be done from our end to fix it for now (maybe just a single download file), but anything we do would just be a temporary fix, and the item still wouldn’t be owned by your company and that can even cause you copyright issues as the license isn’t in your company name.
Thanks Roch, an help is much appreciated.
Thanks for your efforts,
I’ve talked to our team and we’ll be able to send you the latest theme version so you’ll at leat get it working as you need.
You’ll still need the help of Evato to transfer this license to avoid future issues.
Would it be possible for you to get in touch via support?
If not, please feel free to contact me via my profile so we can get this working.
there is a bug in the theme, when you scroll down on any page at the right bottom footer scroll to top button appears, but when the page slides up the arrow remains at the same position and gets transparent, you will get to notice if you hover on the same place a hand will appear, can you fix this please.
I’ve tried to contact you on the dedicated support site, but there was no answer to my question.
Please keep in mind that it can take up to 24h to get a reply in our support system. Since you have a ticket for this we’d be glad to help you there (that’s the best place to take care of support questions)
Hello. Is there a way to integrate a shopping cart that will be look alike the rest of the website?
We do have some basic WooCommerce compatibility.
But if you are facing any issues, please kindly get in touch using our support channel:
If you don’t have an active support account you can send a bug report ticket and we’ll take a look at it for you.
hi! is it possible to layout the portfolio gallery template as a full width page, so the gallery thumbnails overview is shown across the whole page from left to right?
at the moment i’m always having blank areas on the sides, which I would like to remove.
thanks for your help.
But as far as I recall this isn’t possible, you will need some custom code.
Thanks for the quick reply!
Unfortunately I’m not experienced enough to write this custom code, so I guess I’ve to stick to the current version. Maybe this would be worth an option for the next update, as more and more portfolio and gallery themes are using the full-width also for their thumbnails nowadays.
We’ll surely consider this for future updates
But we can’t promise it’s going to be implemented.
How is it possible to make a main menu button, which includes sub-menus not linked to anything, like you did in the LIVE PREVIEW of the mineral theme here:
When I click for example GALLERIES nothing happens, only the sub-menus are working, which is what I`m trying to achieve, but as my main menu button is a page, it links to this empty page, which is not what I want.
Any help would be great, thanks.
Thanks for reaching out!
If you are facing any issues, please kindly get in touch using our support channel: https://pexetothemes.com/support
Hi, I am trying to figure out what size I should make my portfolio images (in Photoshop), so they are resized appropriately for the individual portfolio pages. As you can see they are getting cut off: http://wicklowdesigns.com/portfolio/social-container/?preview=true
Thanks for reaching out! If you are facing any issues, please kindly get in touch using our support channel: https://pexetothemes.com/support
Since you have an active support account we’ll be able to help you there.
Thanks! I submitted a ticket yesterday.
Awesome! Thanks for that
Hello, I’m interested in purchase but have a couple of questions.
1. Can the top column color (the header on each page) be changed?
2. Can the slider on the homepage have a ‘VIDEO” option, and if not, is there a way to do that? (maybe revolution slider?)
¡Hola! ¿Qué tal?
Thanks for reaching out and for your interest in our theme.
1) Sure, we can help you with that via support.
2) If you want to add a video (suchas a youtube video) in one of your slides this can certainly be done. If you want to add a video background or similar you’ll need some custom code.
Hi, is the theme fully compatible with WP 5 and beyond? Thank you.
Thanks for reaching out
Hi, I just updated the theme and some boxed layouts don’t function properly anymore. See homepage on www.spoor3.com and test.spoor3.com on the testversion I didn’t update yet. Yes I know wrong order but hey maybe you can help me out Many thanks!
If you don’t have a support subscription you can send a bug report and we’d be glad to look into this for you.
Do you have a support email you can share? I have purchased support but can’t login to your dedicated support site for some reason.
I was able to access!
That’s awesome! Let us know if you need any help.
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