Discussion on Mineral - Responsive Multi-Purpose WordPress Theme

Discussion on Mineral - Responsive Multi-Purpose WordPress Theme

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360 comments found.

hello. i need a translation of the portfolio filter “ALL” – where’s the file to edit? regards wistlaumann

rochester Author Team

Hi there!

Thanks for reaching out.

If you need any help, please get in touch using our support site: http://pexetothemes.com/support/

Thanks!

PS: You can submit a bug report ticket if you don’t have support anymore.

Kind Regards,
-Roch

@rochester
Are you certain?
I noticed in the theme the latest is Wordpress 5.5x

https://gyazo.com/69d59e2f00505c767713c06681b3b464
Obviously, I’ve held off on updating my support subscription simply because this theme is not advertised as 5.7.x compatible.

And I see others have asked the same question, and this still isn’t updated or reflected in Theme Forest.

Hi there!

Thanks for reaching out.

Yes, our themes work fine with the latest WP version. But if you face any issues just let us know via support (you can open a bug report ticket if you don’t have a support subscription).

Thanks!

Kind Regards,
-Roch

hello. is the latest theme version compatible to wordpress 5.7? regards

HI there!

Thanks for reaching out.

Sure, our latest theme version is compatible with the latest WP veresion.

Thanks!

Kind Regards,
-Roch

Hola, quiero eliminar la línea horizontal que aparece por defecto justo debajo del menú y no encuentro donde quitarla. No me gusta la línea!!!

Hi there!

Thanks for reaching out.

If you need any help, please get in touch using our support site: http://pexetothemes.com/support/

Thanks!

PS: You can submit a bug report ticket if you don’t have support anymore.

Kind Regards,
-Roch

hi, is the current version compatible with wordpress 5.4?

HI there!

Thanks for your message.

Yes it is :)

Feel free to update it, just make sure to run a full backup first just to be sure.

Thanks!

Kind Regards,
-Roch

thank you, good news!

You’re most welcome!

Let us know if you need anything else.

Kind Regards,
-Roch

Hello, which is background shortcake?? If I put it, it gives me only [ ] and [/]. Same problem with columns… Thank you!!

Hi!

Thanks for reaching out! If you are facing any issues, please kindly get in touch using our support channel: https://pexetothemes.com/support

If you don’t have a support subscription you can send a bug report and we’d be glad to look into this for you.

Thanks!

Kind Regards,
-Roch

Do you have a support email you can share? I have purchased support but can’t login to your dedicated support site for some reason.

I was able to access!

Hi!

That’s awesome! Let us know if you need any help.

Kind Regards,
-Roch

Hi, I just updated the theme and some boxed layouts don’t function properly anymore. See homepage on www.spoor3.com and test.spoor3.com on the testversion I didn’t update yet. Yes I know wrong order but hey maybe you can help me out ;-) Many thanks!

Hi!

Thanks for reaching out! If you are facing any issues, please kindly get in touch using our support channel: https://pexetothemes.com/support

If you don’t have a support subscription you can send a bug report and we’d be glad to look into this for you.

Thanks!

Kind Regards,
-Roch

Hi, is the theme fully compatible with WP 5 and beyond? Thank you.

Hi!

Thanks for reaching out :)

Yes, our theme is compatible with WP5, but you need to disable the block editor if you want to use the theme elements in your pages. Here is a guide on this: https://pexetothemes.com/support/knowledgebase/gutenberg-and-pexeto-themes/

Thanks!

Kind Regards,
-Roch

Hello, I’m interested in purchase but have a couple of questions. 1. Can the top column color (the header on each page) be changed? 2. Can the slider on the homepage have a ‘VIDEO” option, and if not, is there a way to do that? (maybe revolution slider?)

Gracias!

¡Hola! ¿Qué tal?

Thanks for reaching out and for your interest in our theme.

1) Sure, we can help you with that via support.

2) If you want to add a video (suchas a youtube video) in one of your slides this can certainly be done. If you want to add a video background or similar you’ll need some custom code.

Thanks!

Kind Regards,
-Roch

Hi, I am trying to figure out what size I should make my portfolio images (in Photoshop), so they are resized appropriately for the individual portfolio pages. As you can see they are getting cut off: http://wicklowdesigns.com/portfolio/social-container/?preview=true

Thanks! Shannon

Hi!

Thanks for reaching out! If you are facing any issues, please kindly get in touch using our support channel: https://pexetothemes.com/support

Since you have an active support account we’ll be able to help you there.

Thanks!

Kind Regards,
-Roch

Thanks! I submitted a ticket yesterday.

Awesome! Thanks for that :)

Hi,

How is it possible to make a main menu button, which includes sub-menus not linked to anything, like you did in the LIVE PREVIEW of the mineral theme here:

http://preview.themeforest.net/item/mineral-responsive-multipurpose-wordpress-theme/full_screen_preview/5221751

When I click for example GALLERIES nothing happens, only the sub-menus are working, which is what I`m trying to achieve, but as my main menu button is a page, it links to this empty page, which is not what I want.

Any help would be great, thanks.

Hi!

Thanks for reaching out! If you are facing any issues, please kindly get in touch using our support channel: https://pexetothemes.com/support

If you don’t have an active support account you can send a bug report ticket and we’ll take a look at it for you.

Thanks!

Kind Regards, -Roch

hi! is it possible to layout the portfolio gallery template as a full width page, so the gallery thumbnails overview is shown across the whole page from left to right?

at the moment i’m always having blank areas on the sides, which I would like to remove.

thanks for your help.

Hi!

Thanks for reaching out!

If you are facing any issues, please kindly get in touch using our support channel: https://pexetothemes.com/support

If you don’t have an active support account you can send a bug report ticket and we’ll take a look at it for you.

But as far as I recall this isn’t possible, you will need some custom code.

Thanks!

Kind Regards,
-Roch

Thanks for the quick reply!

Unfortunately I’m not experienced enough to write this custom code, so I guess I’ve to stick to the current version. Maybe this would be worth an option for the next update, as more and more portfolio and gallery themes are using the full-width also for their thumbnails nowadays.

Best regards

Hi!

We’ll surely consider this for future updates :)

But we can’t promise it’s going to be implemented.

Thanks!

Kind Regards,
-Roch

Hello. Is there a way to integrate a shopping cart that will be look alike the rest of the website?

Hi!

Thanks for reaching out!

We do have some basic WooCommerce compatibility.

But if you are facing any issues, please kindly get in touch using our support channel:
https://pexetothemes.com/support

If you don’t have an active support account you can send a bug report ticket and we’ll take a look at it for you.

Thanks!

Kind Regards,
-Roch

there is a bug in the theme, when you scroll down on any page at the right bottom footer scroll to top button appears, but when the page slides up the arrow remains at the same position and gets transparent, you will get to notice if you hover on the same place a hand will appear, can you fix this please.

I’ve tried to contact you on the dedicated support site, but there was no answer to my question.

Hi!

Thanks for reaching out!

Please keep in mind that it can take up to 24h to get a reply in our support system. Since you have a ticket for this we’d be glad to help you there (that’s the best place to take care of support questions)

Thanks!

Kind Regards,
-Roch

A colleague of mine had purchased your ‘Mineral theme’ of which our website is built upon. Our IT company that hosts our site have informed us I need to update the theme to be compatibale with PHP7.0 However, my colleague purchased the theme on their own profile of which I don’t have access to and therefore cannot download the laste version of the them to do so. If I provide purchase code, could you supply me with the latest theme update so i can contine to fix our issues?

Many thanks

Jody

Hi Jody!

Thanks for your reply and I’m sorry again for this issue.

Since I don’t have access to the full query, I’m not sure if the Envato team understood your issue in particular. Please re-state with them that you need to transfer the license, and check if that’s possible.

The update itself is just a consequence of transferring the license. Probably they are under the impression that you want them to send you the latest theme version, which isn’t the case. If we send you the latest theme version the problem will just happen again in a future date.

The real issue here is removing the item from a personal account and sending it to a company account, and I’m not sure if that is possble, but that certainly isn’t possible from our end, unfortunately.

Again, the main issue is actually having the item in your company account, instead of the current user (just the purchase code can give you access to support, but not to download the items).

I’ll also send this to our sales team to check if anything else can be done from our end to fix it for now (maybe just a single download file), but anything we do would just be a temporary fix, and the item still wouldn’t be owned by your company and that can even cause you copyright issues as the license isn’t in your company name.

Thanks!

Kind Regards,
-Roch

Thanks Roch, an help is much appreciated.

Thanks for your efforts,

Jody

Hi Jody!

I’ve talked to our team and we’ll be able to send you the latest theme version so you’ll at leat get it working as you need.

You’ll still need the help of Evato to transfer this license to avoid future issues.

Would it be possible for you to get in touch via support?

If not, please feel free to contact me via my profile so we can get this working.

Thanks!

Kind Regards,
-Roch

Can I disable the footer call to action for one specific page?

Hi!

Thanks for your message!

Sure, this is certainly possible. Please get in touch via support so we can help you: https://pexetothemes.com/support

PS: This requires some CSS code and therefore has to be sent as a regular support request, not a bug report.

Kind Regards,
-Roch

Hello. Is there a way to have a simple email and button form to have user subscribe? I only see one contact form and it is linked to the contact page.

Hi!

Thanks for reaching out!

For that you’ll need an external service such as mailchimp

Kind Regards,
-Roch

Hi Everyone,

Just wanted to let you know that we have a dedicated support site here :
http://pexetothemes.com/support/
If you have any support questions, can you please use our support site to post your questions – we will do our best to assist :)


Hi My support are expired and I just to ask this simple question. What is the size of cropped image on blogpost. So I would like to make all post arranged perfectly.

Like this is mine now, they’re not have same size. http://www.xlfutureleaders.com/blog/

Hi there,

The default crop size for the two column layout is 501×310, however you can also adjust the size in the Media Settings -> Image Size section of the theme’s options.

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