The theme doesn't work as it should when you downloaded. I installed it on a brand new shopify store and the theme menu/header section was completely different from what the theme is advertised as. Some other options of the theme were different as well.
The developer will only help you if you give them access to your site. It seems kind of shady to release a theme that can't be used out of the box (a negative if your in a time crunch and you have to wait for support to get back to you) and then require admin access in order to make fix what should have been working in the first place.
I purchased a different theme and won't be purchasing anything else from this developer. Horrible customer service and horrible theme.