Web Themes & Templates

Reviews for Minimal Fashion Shopify Theme - The Look

24 Reviews

I have had this theme since September and I have nothing but problems. I have outreached several times for similar issues. The help is inconsistent.

Imagine running traffic to your store for the holidays and your theme bugs and wont allow your people who want to buy to checkout.... Right. A nightmare. Additionally, we outreached to several people with no follow. Saddened one by the lack of urgency as this issue has been ongoing for 2 days now. The issues before have been ongoing. There is a bug in the theme. I am now out of the funds for this theme with no support and I am being forced to purchase another.

The theme doesn't work as it should when you downloaded. I installed it on a brand new shopify store and the theme menu/header section was completely different from what the theme is advertised as. Some other options of the theme were different as well.
The developer will only help you if you give them access to your site. It seems kind of shady to release a theme that can't be used out of the box (a negative if your in a time crunch and you have to wait for support to get back to you) and then require admin access in order to make fix what should have been working in the first place.

I purchased a different theme and won't be purchasing anything else from this developer. Horrible customer service and horrible theme.

Author response

Hello janelovesyou,

The theme works normally, everything is the same as our demo. We are sure for this.

The problem may be because you did not configure it correctly, so we need access to your site to check. You can limit our access, we just need to access to Themes section. The rest is completely secretive, we can't see.

Everything is very clear, nothing shady here. We are a reliable author with thousands of customers. So please return to your ticket, give us access and we will help you soon.

Thank you!

for Design Quality

Very nice design and kind supports. All functions are working great.

for Bugs

Many bugs... Fixed so many myself, but I'm hoping that developer(s) test this theme more and fix all bugs.

Author response

Hello dvLden,

What's your bugs? All our themes are tested before selling. But nothing is absolutely perfect, so you can email to support@arenathemes.com
Our technical will take a look.

Thank you!

for Customer Support

Nice theme. Had some bugs but Support Team was very helpful and fixed all the bugs that we had.

for Customer Support

Exactly what i wanted. I had a few problems initially when customising the theme, and arenathemes fixed the problems for me in quick time. I recommend this theme.

for Customer Support

TOP NOTCH CUSTOMER SUPPORT. They answer within 8 hours and get the job done!

for Customer Support

Great support. Had a problem with my mobile menu and didn't know how to make it work. I wrote an email and got it fixed within a few hours! Big thumbs up

for Customer Support

I have kept on budding them with requests and awsome as they are they have tried their very best to keep me happy.

for Customer Support

Perfect customer support. Very helpful. Help with customisation even not within the scope of a paid theme. Purchase one more theme due to the support
Highly recommended.

for Customer Support

The customer support was awesome! The response time was less than a few hours and they solved my questions. I recommend this theme to everyone!

for Customizability

Great template. Easy to customize and lots of options. Congrats to the team who made it.

for Customer Support

When I give 5 star reviews, it is mainly for customer support. Any developer can make a nice looking theme that has the features you need. But not every developer provides excellent customer support. These guys at ArenaTheme went above and beyond to make sure my theme was working properly, and functioning the way I needed it to. I highly recommend them for themes and will be using them again in the future. Thanks!

for Design Quality

Fantastic Theme with amazing support who are willing to go that extra mile to make the theme work best for you. Very happy, Amazing team. Thank you.

for Customer Support

I love the theme, and the customer support is quick and efficient. Thanks guys for doing an awesome job! -stickerfobs

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