565 comments found.
hello interested in purchasing this product had a couple of questions. Am I able to sell subscriptions for artist to sign up and sell there music and merchandise on the website with the regular license? is it compatible with word press? and am I able to edit the miraculous name and logo to something different of my choice?
Hello There, Thanks for reaching out.
Actually as per current theme flow, subscription is for uploading the music/tracks/albums. As of now subscription is not required for signup.
Yes it is a WordPress theme.
You can change the logo through the theme options however it needs to add code to change the theme name.
For any further queries or concerns please feel free to contact us over support desk here https://support.motothemes.net/
Regards,
Hello,
I would like to find out if the Unyson plugin is going to cause problems with the updates and future customisations of the theme due to it no longer being supported and seemingly discontinued.
Hello There, Thanks for reaching out.
You can update the Unyson plugin. However it is recommended that please take a backup of the existing plugin and site before updating.
For any further queries or concerns please feel free to contact us over support desk here https://support.motothemes.net/
Regards,
It is not installing, I have two licences for this theme, and on the new website the Unyson theme will not install, which means the site cannot be edited.
Hello There, Please share the concerns over support desk here https://support.motothemes.net/o/dashboard our executives will help you.
Regards,
Hello! great theme! i would like to use it in a different way, can the user be able to listen only if he is logged in? It is possible to remove the cart and payment system and make download available to logged in users? can i have a log or report of who listened/donwloaded each file? thanks!
Hello There, Thanks for reaching out.
As of now these features are not present in the theme however if you want to get it customized then please reach out to us over support desk here https://support.motothemes.net/
Regards,
TRanlater to PT-BR ? Brazilian Portugueses?
Hello There, Thanks for reaching out.
You can use Translator plugin to translate the text of the site. Multiple free plugins are available for translating. If you need assistance with this then please reach out to us over support desk here https://support.motothemes.net/
Regards,
Hi, Can user download songs, for off-line listening on the site and not on user device? can i use any wocoomerce accepted payment gateway?
Hello There, Thanks for reaching out.
Actually it is a website and no any website works without internet. Yes you can any Woocommerce accepted payment method for the Woocommerce products. However if you want to download tracks using pricing plan then we have mentioned about the integrated payment gateways in the product features and documentation also.
For any further queries or issues please feel free to contact us over support desk here https://support.motothemes.net/
Regards,
Can videos be viewed?
When will this topic be updated?
Hello There, Thanks for reaching out.
Currently theme does not support video format. We have another theme that supports video format, which might suits your requirement please check it from here https://themeforest.net/item/videospire-video-streaming-ott-platform-wordpress-theme/39243225
For any further queries or concerns please feel free to contact us over support desk here https://support.motothemes.net/
Regards,
Hello, can you use YouTube links instead of MP3’s and have the same functionality as if they were MP3’s? If so does auto play next work for playlists? Thanks
Hello There, Thanks for reaching out.
Currently theme does not support video format, YouTube links can’t be used. We have another theme that supports video format you can check it from here https://themeforest.net/item/videospire-video-streaming-ott-platform-wordpress-theme/39243225Currently this theme also does not supports YouTube video links however if you want to get it customized then please reach out to us over support desk here https://support.motothemes.net/
Regards,
Good morning my file is not uploading getting error message no css sheets. an you help me resolve this issue thanks.
Hello There, Thanks for reaching out.
It seems that you are installing wrong zip file. Please extract the zip file that you have downloaded from the marketplace and inside that you will find another zip file. Kindly install this file as a theme on WordPress.
If still face issues then please reach out to us over support desk here https://support.motothemes.net/ our executives are here to help you.
Regards,
Hi i created a test account and registered as a artist on my site but now it does not allow me to upload songs it keeps taking me to the plans page. When i try to buy a plan even if its free it keeps showing nothing. Just blank. I want to remove the plan option overall and under the miraculous settings i don’t have that option. Please assist. Thanks
Hello There, Thanks for reaching out.
Kindly provide us with the access details through the support desk located at https://support.motothemes.net/ (for security purposes, please refrain from sharing them here). This will allow our team to investigate the matter thoroughly.
Regards,
Hello Team Miraculous
I have a few questions before the purchase. Will you have an update soon, I see some details, such as it is not yet compatible with php 8, the player reloads when changing page, payment methods with woocommerce (the current ones are not compatible in my country). I was looking at the documentation and I see that the explanation is superficial.
Thanks 
Hello There, Thanks for reaching out.
We are currently in the process of planning to provide the update within approximately a month.
In terms of compatibility with PHP 8, there are some third-party plugins and frameworks used in the theme that do not support PHP version 8.0. We are eagerly awaiting updates for those plugins and frameworks, and once they become available, we will certainly update the theme to ensure compatibility with PHP version 8.0.
Whenever the page reloads, all JavaScript and CSS are also reloaded, causing a momentary interruption in the music player before it resumes playing.
Please help us with the payment methods you want over support desk here https://support.motothemes.net/
Regards,
I have already responded to three emails requesting my purchase code and my token from you. And I’m still waiting for an answer on how to remove the download link for those who don’t pay the subscription on my server. I don’t think that after investing in this application and a monthly hosting I have to give away music that is not in the public domain.
Hello There, Thanks for reaching out.
Our support executive will revert you soon.
Regards,
I uninstalled your product.
Apologies for the inconvenience. Can you please install the theme again and let us know.
Regards,
how I’m going to stop anybody without subscription to download the audio files?
Hello There, Thanks for reaching out.
Currently user are not able to download songs without subscribing. Please check the screenshot https://prnt.sc/ZfflDRUvedx2
For any further concerns or issues please feel free to contact us over support desk here https://support.motothemes.net/
Regards,
It would be nice if one can edit the shortcodes, I mean like adding producers namespace in the uploading page…
Hello There, Thanks for showing interest in our product.
At present, we do not offer a dedicated option for producers. Users are required to include the producer’s name in the description box. We appreciate your feedback and suggestions, and we will strive to incorporate this feature in our next update. However if you want to get it customized from us then please reach out to us over support desk here https://support.motothemes.net/
Regards,
I am trying to sign up on the support website. I never received any confirmation email. Is the support website even active?
Hello There, Thanks for reaching out.
Can you please share the screenshots of the issues with the theme over support mail here support@pixelnx.com our executives are here to help you.
Regards,
Good afternoon or good night I hope you’re in good health. First of all I would like to congratulate you for the beautiful and excellent work that your team has been doing. I take this opportunity to inform that I intend to buy the template
But I have doubts before buying the template
Can I customize it in my own way? I am interested in adding two more functions, I can do it?
Can you do it for an additional charge?
I stay tuned, thank you very much.
Hello There, Thanks for reaching out.
Can you please drop the query over support mail here at support@pixelnx.com our executives are here to help you. Regards
I am looking at your template for a future project but have one question. On adding the music files, are these just MP3 files in the Media Folder or can you import from an external source like Dropbox?
Hello There, Thanks for showing interest in our product.
Yes, external source URLs will work if music plays on hitting that URL. Along with mp3 format theme also support music in .wav format.
For any further queries or issues please feel free to contact us over support desk here https://support.motothemes.net/
Regards,
The theme is nice looking, but we need to be able to use woocommerce payments for the plans and we need the website to be ajax based so when you change pages the music player doesnt stop.
Regards
Hello There, Thanks for showing interest in our product.
WooCommerce payment method can be integrated for the subscription plans however user can also purchase single tracks and for that it need payment method separately.
And for the music won’t stops on changing the player, actually when page reloads all js and css also gets reloaded that’s why music player stops for few seconds and then starts playing. If you want it, to get customized, then please reach out to us over support desk here https://support.motothemes.net/
Regards,
Hello author,
I’ve bought this theme and the theme is good but there are some of errors and let me know if these are possible to be corrected so that i can buy the theme support again.
1. I need whatsapp share button with the song so that i can share the song on whatsapp.
2. Whenever the song is played under any album, it starts to load and never loads and keep on loading even its for 20 minutes.
Why the songs are being loaded even after 20 minutes when we enter into a album.
Please let me know i’m open to buying support again just need to confirm before i need to buy the support so that my money doesnt go in vain
Please check for urself this error that in any particular album the song unable to load.
Hello There, Thanks for reaching out.
1. It seems that you have not updated the theme because in the recent update we have provided WhatsApp share button. Please check here https://prnt.sc/bwHnBb3gLD7y
So kindly update the theme and it is recommended to take the backup of existing website before updating the theme.
2. We need to check the loading issue, so please share access details over support desk only (for security purpose don’t share it here) https://support.motothemes.net/
Regards,
Thank you so much for replying sir,
i’ve updated the theme but still the WhatsApp share button is not coming. please let me know how to enable the feature.
and also let me know if i’ve to buy the support to let u see the loading issue right?
Version: 1.2.0 this is the version of the theme
Every users upgraded support period extension from time to time. We will need to check the issues so kindly renew support period. We will be happy to assist you.
Yes updated version of the theme is 1.2.0
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There has been a critical error on this website. Please check your site admin email inbox for instructions.
any ideas on what may be causing this?
Hello There, Thanks for reaching out.
Please raise a ticket over support desk here https://support.motothemes.net/ our executives are here to help you with the concern.
Regards,
Its already live, please check again
hello I want to buy the app for this theme not Musioo Music Streaming, do we have one for miraculous
Hello There, Thanks for reaching out.
Currently app is not available for Miraculous theme. If you need customization with this then please contact us over support desk here https://support.motothemes.net/
Regards,
