Support for Mixture | Single Product Shopify Theme

Support for Mixture | Single Product Shopify Theme

Cart 224 sales
Well Documented

Nova-Creative supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

Error message: zip does not contain a valid theme: missing template “layout/theme.liquid”

This is a common error when customers download the theme package and upload it immediately with this theme package. Please unzip the theme package you download from themeforest. The installation file is located in the Install theme folder.

What Is The Support Time?

All of your emails will be reviewed and checked manually carefully. However, based on the number support tickets and the nature of the request itself, the response time can be up to 12 – 24 hours (Monday to Friday). Our timezone is GMT+7

Does the theme pack come with sample data?

We have included sample data in the folder “Sample Data” You can use it.

I bought the wrong theme, can I get a refund?

When purchasing the wrong theme, please do not download it and immediately submit a refund request. We will check the theme status, if you haven’t downloaded the theme we will refund you. If you have downloaded the theme, you will not receive a refund. Even if we agree to refund you and during that time you download the theme, the refund decision will be reversed.

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Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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