We could find only one ticket of yours on our support forum https://elated.ticksy.com which is not related to the issues you've mentioned. It's fair to aknowledge that our agent helped you prompty with the issue you're having.
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before leaving this bad review.
Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Some time is needed for getting familiar with our theme and to explore all options and possibilities.
Additionally, here is our Official Manual http://mane.elated-themes.com/documentation/ where we explained our elements and options, so it should be helpful for getting started.
Looking forward to hearing from you on ticksy, where our agents will assist you with any doubt you have.