by Sprim 4 years ago
No update since june 2016.
Not easy to manage woo commerce
Author response
Hi there,
Sorry for the delay in answering. Our company had difficulty and have just overcome it. Please contact us via email info@themestudio.net. We will help you to solve your issue as soon as possible.
You also can go to https://www.themestudio.net/ and contact us via our Live Chat. Our working times are on:
- Mon-Fri 8AM-5.30PM UTC +7h
- Sat 8AM-12AM UTC+7h
Thanks for your understanding.
Best regards,
Theme Studio - Support Team
The Theme is broken in several places.
I have 2 support questions waiting to be answered for over a week - still no response.
I've asked to get my money back. I've heard nothing.
It's a great minimalist design. But even more minimalist in support and usefulness.
I wish upon giving it zero stars.
The worst customer support, extremely long response time (and this if you're lucky), theme is rarely updated, the support never spots the bugs before the user. The options that are advertised as coming ready with the theme don't work, you have to contact customer support for each little option that is supposed to work as advertised, but it never works (footer and header issues, menu issues, hero section issues, woocommerce issues just to mention a few). All across the board there are issues with this theme and the customer support doesn't seem to want to fix them, even though these options are supposed to work with the theme. Not to mention that you have to pay for an extension of the support that never replies to the posted issues. Absolutely ridiculous! I don't recommend anyone to buying this theme.
Author response
Hi there,
Sorry for the delay in answering. Our company had difficulty and have just overcome it. Please contact us via email info@themestudio.net. We will help you to solve your issue as soon as possible.
You also can go to https://www.themestudio.net/ and contact us via our Live Chat. Our working times are on:
- Mon-Fri 8AM-5.30PM UTC +7h
- Sat 8AM-12AM UTC+7h
Once again, please accept our apology. Thanks for your understanding.
Best regards,
Theme Studio - Support Team
by muteh 5 years ago
The autor not answer some basic question in this section. the support page not working god some or us links not working send again to the main page. the section of FAQ of this theme is empty. register wit the author page for some answer but the page is very bad. sorry i am very anger the theme not working.
by SW - United Kingdom 5 years ago
by BD - Canada 5 years ago
by MH - United States 5 years ago
by AZ - Italy 5 years ago
by SR - Spain 5 years ago
by TS - Australia 5 years ago
by TO - Canada 5 years ago
by FM - Italy 5 years ago
by BS - United States 5 years ago
by CH - United States 5 years ago
