This author's response time can be up to 1 business day.
I have bought the theme.. Need to know is there any example websites using the Modernize theme.. Please send me the url list if you have..
Please login to our support forum and see this > http://support.goodlayers.com/forum/topic/9836/show-your-site
I am taking on a site that uses Modernize theme. and right now it is having a major error, - sometimes it has no margins when viewed in browsers or mobile devices (doesn’t seem to make a difference which ones) - site stretches out weirdly and it loses it’s shape/ layout) Running Theme version 2.23,.
the site is:
Since I did not set the site up, I don’t have access to support. Is this a known issue we could solve by getting the newer version of the theme? And would it be easy to switch out the versions/ update?
I am also trying to figure out how to unbold the text as it is hard to read. Any help/ advice is greatly appreciated!
Please try to disable all plugins and see if it’s fixed or not.
If you got any further questions, please head to our support forum
Please note that, Right now, all support will be conducted through our support forum http://support.goodlayers.com
Please create your own account, make sure that username in forum must be the same as your Themeforest username, none blank space contained in registration fields.
Username must be the one that purchased this item
If you got a problem with registration, please make sure that you follow this article > http://support.goodlayers.com/problem-with-the-forum/
Thanks so much!
Hi there, I just bought the theme and set it up. I register in forum and cant use at all or how to use? I had inserted my purchase code and etc? where to submit ticket? I m so frustration now. Please contact me or guide me where to submit ticket for support and etc.
This is frustrating. Please help.
Please make sure that you followed this article > http://support.goodlayers.com/problem-with-the-forum/
If you already followed but still doesn’t work, please send your purchase license and your themeforest username(Username that purchased item!) to ‘firstname.lastname@example.org’. We’ll do that for you.
Anyway did you check the doc we provided yet?
After download the package from themeforest.
Extract it. Then you will see the folder ‘document’
Open the file ‘index.html’ with your browser.
Hope this help
This theme appears to have no loop template for the blog, only category and archive templates… see http://www.new.solomonslaw.co.uk/news-updates. Note how the post titles are missing and any sidebar selection is also ignored. Compare this mess to a single category post selected from the footer where everything displays correctly..
Please go to setting > reading and make sure that post pages is set to ‘select’
after update new version top search not active
please help, thanks
social share can’t display to
Please go to admin panel and change icon mode to ‘dark’ > http://take.ms/FbAs7d
This is for sure a good theme.
However, I had email few times asking how come I cannot access the forum at http://support.goodlayers.com/forum. I dunno where to create the forum topic. I had created account here. But I still cannot access? Could you pleas assist? I am in urgent to get this website to be done.
Thanks a lot.
About the forum, Please make sure that you followed this article > http://support.goodlayers.com/problem-with-the-forum/
hi there, i just bought the theme and i’m trying to upload my logo but it get a ? image instead of my logo… can you help me with this please
Please see this > http://support.goodlayers.com/undefined-image-when-inserting/
hi i did this but i still get the ? mark when try to upload the logo :/. It is a pdf file do you think thats the problem. Anyways I can’t change the logo to png or pdf. The guy that designed the logo sent it to me in pdf form.
1. logo have to be in jpg, png or gif.
2. if doesn’t work, Could you please provide wp-access and ftp-access through the form in my profile page http://themeforest.net/user/GoodLayers (please state your issue again)?
We’ll try to investigate your issue.
Hi i finally change the logo from pdf to png, however when I uploaded the logo it looks huge and it change the header size. So i went ahead and change the size of the logo to make it smaller, but still the header looks huge…. any ideas how can i fix this.
Can you provide site url please?
is www.monwebdesigns.com thank you
this is your source file. It’s too way big > http://take.ms/7UtZo3
Try this one instead > http://take.ms/pmrTEE
(I resized for you)
Thank you very much
I have a problem I change the background color of header and my logo looks good but inside a square with a white background… I don’t know if you can take a look at my site again. Before in another theme I was able to upload the pfd as logo and the logo looked as it is in my business card. But now since we converted to pgn it looks like the way it is on site. any ideas how can i fix this :/... thank you in advance
You meant you need to change bg of logo from white to blue??
Nope I can’t do that. That depends on your source file. You should ask designer that built your logo to give you a transparent logo file. And then you upload to the theme.
thank you very much
mmm what size should my logo be to be uploaded… thank you
Try 210px in width.
Hi there again, I just tried to set up my home page as the demo site but everything went wrong i think because it does not look like the demo at all. I followed the direction that are in the documentation but It said failure like a lot of times. So my question is how can I remove everything I have done and start everything all over again.? please help
Also it says now That a new user named now was added to my profile as a subscriber… should i delete him or what should I do… Does he have access to my account?
1. please make sure that you follow this > http://www.youtube.com/watch?v=_Lt10i4zBKA
2. yes you can delete. It might come with demo content.
Thank you for getting back to me…. I did follow the youtube video but still i got it all wrong….. how can i erases the imported demo content to get it back it before I imported the demo site. thank you for you help
i want to start all over again my website is a mess …..:(
okay, if you still can’t make it, let me know. I’ll help looking at that.
hello, I still can make it…. Yes please can you help me to have my theme as it I just bought it. So i can i start customize it again from the beginning.
Could you please provide wp-access and ftp-access through the form in my profile page http://themeforest.net/user/GoodLayers (please state your issue again)?
requested information sent thank you in advance
I replayed the email you guys sent me, thank you again
Is possible to turn on Front-end testimonial posts?
I’m not exactly sure what you meant? Can you explain more about this please?
What i mean is: Is it possible that customers/visitors can post their own testimonial. So without me going back-end and add it to the testimonials.
oh that’s not possible :/
You have to fill it manually.
Is there a plugin for it?
I’m not sure about that as well but I don’t think so :/
I love the theme!
How do I get rid of the arrows on the right side of the menu tabs that have drop downs?
Could you please provide screenshot with description of your problem? I’m a bit confused right now. You can upload screenshot to droplr.com and share the link here.
Please also provide page url in case of I can help with this
Hello my friends, some forecast for any files in retina.
Sorry but we’re not planning for retina on this
Could indicate some technical information for this? Thks!
I’m afraid that need a lot of customization . You might see this > http://retinajs.com/ , http://www.sitepoint.com/css-techniques-for-retina-displays/
Thank you my friends, you gave me where to start!
Happy to have purchased the thema of you, if you could give another 5 stars!
Thank you for your attention!
Can you help me set up an external payment gateway in WooCommerce. I am trying to use Cynergy Data as my merchant account and cannot quite figure out how to integrate it. Thanks!
Sorry I’m not experience with that and it’s pretty beyond my support scope too
how to make the tag to look presentable? or eliminate altogether the display tag. ( sample : http://www.bromindo.com/portfolio/viking-micromatic-upright-sprinklers )
and one more thing I want to ask, why layerslider can not appear when accessed using a mobile phone ? please see www.bromindo.com
1. Try to add this code at the end of style.css or in custom css box in admin panel(http://d.pr/i/dHhW)
2. hm, seems like on demo site is fine. Can you try to disable all plugins and see if it’s fixed?
I have an issue with navigation on MOBILE devices for this page. Navigation doesn’t show up. Can you let me know how to fix it?
seems like it’s working fine…. > http://take.ms/QUipeb
I figured out it’s just a cache from browser. Clearing it is ok. Thanks
how can i add more space on content area and lees space on sidebar, i need put an google Ad 728*90 on page content area, Right now we have around 630
nope sorry but that’s not possible. The layout is fixed width :/
hi…why look at the iphone to be like this ? http://d.pr/i/DB9C
hm, can you try to deactivate plugins and see if it’s fixes?
I’ve tried but it does not change
can you provide site url directly please? I’ll check on the live site.
Good theme overall. I wish it had the functionality of updating from the WP Dashboard instead of the manual update.
sorry but we don’t have that :/
It needed to be update manually.
Seems like a great theme. One question, is it possible to use an “Accordion”-slider like this: http://rttheme13.templatemints.com/?theme_style=1&slider_type=accordion&background_options=1&background_image=5 ?
sorry but this theme doesn’t have that slider
Thanks for interest anyway
amazing theme! My only issue I am coming across is on the mibile side of things when I use the lightbox feature. When i click on the image in the image gallery, the image from the lightbox struggles to adjust to a proper size. I just wanted to know what options are there to fix that? I would like the image to take up the whole screen when clicked on through a mobile device, and also be able to swipe through it. I have heard of swipebox. Do know if that will work with your theme and if so, how easy is that to implement. If you have a another solution that requires custom work, I would like to know how much that would cost if possible. Thank you!
That should need a lot of customization because right now we’re using plugin ‘pretty photo’ for light box. You may need to switch to others… in this case please consider to hire a coder to implement :/
May be this site? > Tweaky.com
hi, Is there a way i can add some information on the right part of my header in multiple lines. lIke text
phone and two more lines
I have tried but all the information is displayed in one side.
Also is there a way to add phone to the contact form you have for the theme.
Thank you in advance
I might need to add some text next togo too is there a way to do this :/ Once again thank you in advance hope you can help me
just use this code to enter new line > http://d.pr/n/Lkyf
Thank you, I actually did that to header and it worked… mmm i’m sorry to bother you and to add phone to the contact form you have for the theme, what can I do is this possible..?
Well contact form field can’t be added or cutomized. Please try to use plugin ‘contact form 7’ instead.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50
Power Elite Author