81 comments found.
Turning off the ‘Allow customers to create an account on the My Account Page’ doesn’t work. There is still an option to do it. How can we turn it off?
Thanks for your respond !
Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.When will there be a ne update? According to my WooCommerce the theme is not compatible anymore with the latest woocommerce version.
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Currently our items are compatible with the latest versions of WordPress and WooCommerce.Could you please explain then why Wordpress and Woocommerce is showing me this message?
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You may be using an old version of the theme, please download the latest version and replace the outdated files.Hello, i bought and installed the theme, all is fine .. until i realize that all the fonts in product pages, footer of product pages (single and archive) are not changing according with theme options. How can i make font change in those pages? they stay arial and lato, doesn’t matter what i try. Thank you, maybe you can just point me in the right place
Seems fine now, sorry, i had to refresh permalinks and re-save footer in elementor after import
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Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.I am facing two issues with the theme. First problem is that when i changed the name of the About us page the menu of the page(only in this page) dissapeared at first and then after tries it ended up on the left side instead of the middle. Second problem is when i changed the name of the Contact page the form dissapeared. How do i fix this issues?
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Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.i have bought your theme but i need to know if it comes with a translation in Greek, If it doesnt how can i translate it without using WPML? i need Greek to be the default language and English the second
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However, Greek translation is not available, you will have to translate the theme into your language yourself. If you don’t want to use WPML, you can search for other free wordpress plugins.worst theme worst support I did’t get a solution from last 4 days and the support team has stopped even replying from last two days to my ticket #3439862
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We have responded to your request for support. Please check the ticket.thanks for your response after two days. But that response still does not solve my issue
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Please check the third party plugins you have installed, we have deactivated them, and everything works fine: https://prnt.sc/FQDkI_pPt5Ko , https://prnt.sc/CdOIGhCUyu_6I made a test purchase but there was no notification from WooCommerce that I received the customer’s order. also, you are sending a message that the product is out of stock while we have put it in stock. Please solve the problem because we are in a hurry, sales must start!
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Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.how can I change blog header image in this theme?
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Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will guide you. Best regards.The theme properties say that there is ajax add to cart feature, but ajax does not work here. how can i fix this?
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Please download latest version from themeforest then update theme and wpbingo plugin.ok i will update this. so how to fix wpml compatibility issues. The theme appearance is very good, but there is a serious compatibility problem with wpml. In the shop archive page, the data comes first in the language used. currency product names sort option etc. then it starts to display in the original site language. i can’t fix this. This problem is also on the archive page.
but i noticed this. It doesn’t make these errors when I disable the wpbingo plugin. There might be an issue with the wp bingo plugin. Could you please post the updated version of the wpbingo plugin? I am currently using version 1.0.
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.
My support period has ended. I’m sorry I couldn’t find the bugs in time! but i found what is causing the error. If I use the ajax product filter widget on the shop archive page, the wpml is wrong and only shows the base currency. please update your theme by fixing the error here. for now i solve the problem by not using this widget.
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We have checked and the filter is still working fine, we can only check when we have your website information. Alternatively, you can contact the developer of the WPML plugin, maybe they can help you.filter is already working yes but wpml is showing wrong price when this filter is added in shop sidebar. I choose the main currency USD and another language and browse the site. Then when I enter the shop page, it is displayed in USD, no matter what language I am in. I’ve tested a lot and I don’t have such problems with other themes. and when I remove this Ajax filter widget from this location everything works fine and as it should. If you want me to show you the problem in person, you can send an e-mail. I can show you the error and its video too.
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Please extend your support plan and send us a support request, our technical team will check the issue for you.The theme is very nice, I’m thinking about buying it for my jewelry store. I also like the logo, what font was used to make it? Everything is so consistent and fits together.
Thank you for your interest!
This item uses Lato font.I mean the font that the “mojuri” logo is made of
Thanks for your respond! This logo has been converted to an image, so we cannot determine the font.
Good evening, we would like to ask you, where do we go to activate the Theme Purchase Code key?
Thanks
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You bought the item from themeforest, so you don’t need to activate it to be able to use the item.Hi, I’m interested in buying this theme. Does it come with translations (I have a Dutch shop) or are there easy ways to do so? Many thanks
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There are many languages so we cannot cover all translations. So Dutch translation is not included, you have to translate the theme and plugin yourself into your language. The theme translation is simple, you can do it yourself.many thanks for your reply! Is it possible to get support in case I don’t know how?
Thanks for your respond! Yes, you can do that.
Hi Team,
There is an issue when activating the plugins, it shows fatal errors, can you please help me to sort out this issue?i want to import the demo soon..please reply asap.
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Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.I cant receive support… Your ticket system are has some error WHen i write the license it say that the license belong to another theme – which is not and i need help asap
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Maybe you have mistakenly verified the item wordpress and shopify. Please check again.Hi there, How to add a video on single product page on gallery ??
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Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will check for you. Best regards.My support for the theme has expired.
Thanks for your respond! Please extend the support package. We can only assist you through the support forum.
OK do you support video on single product page?
Yes, this feature is already included, you can see the demo here: https://prnt.sc/pf69CQ9kasS9
I have seen the option on themes option ECOMMERCE > Image Product > Video Style > INNER and i have enable. After that i go to edit product and in Advanced i have the field Featured Video URL. There i put a link from youtube. Do you have any documentation on how to upload Video Inner product ???
Thanks for your respond ! Please send support requests via the link: https://wpbingo.ticksy.com/ Our support team will guide you. Best regards.
Hi there, Before buying, I was wondering are all images have the right license, i want to keep some of the images and want to see the full credit and license. Do you have proper licenses for them?
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You can use any image you want.Hi, Does your theme need elementor pro plugin? header and footer made with elementor pro plugin?
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Our theme does not need the Elementor Pro plugin. The footer is built using Elementor Free version.Hi Thanks for the reply.
One more query.
This theme will be installed in a single site only? If we first want to install it in the staging site for preview, then we want to use it in the live site?
And Can you give us a refund if we face any issue after theme installation or if the site is shut down for any reason?
Thanks!
Thanks for your respond!
- Yes, you can install it at the preview website.
- We can only accept a refund request when it conforms to evanto’s refund policy: https://themeforest.net/page/customer_refund_policy
Mojuri Child theme is out dated please provide new update
Thanks for your respond! Please download the latest version from themeforest and replace the outdated file.
Hi, is the hosting need to contain MySQL if I buy this ecommerce theme?
Thanks for your respond! Yes, that is necessary.
Hi, I have 2 questions.
Q1. In shop page, can I add subcategories? For example, I want to add subcategory under the earring, like “silver”, “gold”, “diamond”... ( https://imgur.com/a/5CWvp13 )
Q2. Still in shop page. The categories is collapse to the filter button when I am in mobile device. Do you have any way to show the categories? ( https://imgur.com/a/5fqJv8O )
Thanks for your respond! Yes, you can do that. After purchasing the item you can send us a support request. Our support team will check and assist you.
I can do both Q1 and Q2, right? How it look like? Do you have any demo about that?
Thanks for your respond! Q 1 – You can see the demo here: https://wpbingosite.com/wordpress/outfie/shop/ Q 2 – Can this be customized.