69 comments found.
Hello, I have the product purchased a year ago and the support expired, how can I subscribe to a support plan without buying the product again and paying for the product and the support which is 103$, is there a way to buy support only ?
Hi,
Please read this post: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thanks
The Molla template cannot be run on version 2.4.6, After adding the product to the shopping cart, The number of the mini cart and shopping cart icons on the home page is not displayed, and the mini cart on the inner page is not displayed.
But the description says it supports Software Version Magento 2.4.x, is that true?
Yes, our theme is supporting version 2.4.x, please create a ticket on our forum to our team check it for you: https://arrowhitech.ticksy.com/
Please check the ticket # 3345953
Hi,
Please follow your ticket, our team is checking it.
Best regards,
Awaiting for your update
Sorry to write this comment. No response on tickets raised till now.
Hi,
Can you send us the URL of your ticket? I don’t find your account on our system.
Thanks
HI Team,
This theme is showing Compatible With Magento Enterprise , Will it work for community version, Please confirm.
Yes, of course, our theme will work on the community version
Hello,could i ask for custom themes according to this themes?
Hi,
Thank you for contacting us. Please send an email to info@magesolution.com with details of your custom request. We will check and answer you.
Best regards
Please if you can see my TICKET #2918711 , it is urgent. Thanks!
Hello,
We will check it for you
Best regards,
We want update for 2.4.3. Why you updated Claue and not updated Molla???
Hi,
Sorry for later reply. Did you try to update patch for magento 2.4+ ? You can find it in the patches folder.
Best regards
hi your Molla Fashion Themes (İmage Header type) is not working. Please check it. we will show to customers… stciky headers are now static header..?
I meant YOUR DEMOs
Hi,
Sorry for later reply and thank you for your report. We will check and fix it soon.
Best regards
Had submited ：Ticket #2892786 ； please fix it asap and reply me.
Hi, our developer have reply you 10 hours ago, please check.
Can’t resove it, please try and give me the right way do that
Hi, no body support?? How can I do??
Hi， It can’t support magento 2.4.3version. when setup:di:compile， it can’t work; show this:1/9 [===>—-—-—-—-—] 11% < 1 sec 125.0 MiBClass ‘MGS\Fbuilder\Block\Framework\Page’ not found#0 /var/www/html/vendor/composer/ClassLoader.php(480): include()
#1 /var/www/html/vendor/composer/ClassLoader.php(346): Composer\Autoload\includeFile(’/var/www/html/v…’)
#2 [internal function]: Composer\Autoload\ClassLoader->loadClass(‘MGS\\Amp\\Block\\F…’)
#3 [internal function]: spl_autoload_call(‘MGS\\Amp\\Block\\F…’);
Please fix it asap
We are now waiting for a more then a week on this molla issue MGS_Ajaxlayernavigation. !!!!!!!?? when do we get an answer???
“Getting Error in Ajaxlayernavigation module, when I am trying to filter any attribute that time it gave me an error.
this error is because of your MGS_Ajaxlayernavigation module when I disable this module then no error getting ” version=”” :=””>
Hi,
Did you open a support ticket on our support system for that issue ? If yes, could you provide yout ticket ID ? We will ask our developer check and update you soon.
Best regards
Hello,
Thank you for your information. However, I have checked in our support portal but we didn’t get any ticket from you about this problem. Please create a ticket and let us know more detail about the problem, our developer will check it for you.
Best regards,
last week i sent you by chat on your website and my dev by email
check ticket 2848221 which i created 3 weeks ago with some other issues.
Our developer have updated the ticket, please check
BTW, can the theme support the newest version magento 2.4.3? no update info. from the 22 December 20.
Hi,
Our theme can work on Magento 2.4.3. Our demo is Magento 2.4.2 and we have tested it on 2.4.3.
Best regards
Hi.i saw the Last Update is 22 December 20,i am wonder is it support for 2.4 +?
if update.could you let me know when?i am waitting the newest version and use to our magento 2.4+.thank you very much
Hi,
Our theme can work on Magento 2.4.
Best regards
Hi. why this themes don’t have the search bar now?
https://molla.arrowtheme.com/co/last time i saw in the right head of home page,but now demo is missing this search function
Hi,
I will ask our developer to check and update you soon.
Best regards
hello,any news?
Hello,
We have updated this, you can check it on our demo.
Best regards,
theme need update
Hello,
Thanks for using Molla,
Yes we will have an update for Molla soon
Best regards,
Hi,
Is it possible to show add to cart button on the mobile grid view?
Thank you.
Hello,
Yes it’s possible
Best regards,
I couldn’t find any examples on demo sites. Do you have any example?
Hi,
No, now the theme has not had this one but we can make to show it on mobile for you, just create a ticket here: https://arrowhitech.ticksy.com/, also note to mention that you discuss this one on the comment, so our support will not reject your case
Best regards,
Hello I found few issue in theme. Can you help me out of this:
Theme link: https://themes.magesolution.com/molla/it/ 1- categories drop down problem while hove or scrolling page down. – Home page
2- Slider has to be auto slider – Home page
3- Explore popular categories : Can we change no of categories ….Instead of 6 can we increase or decrease – home page
4 – Hot Deals categories click is not workong smoothly: Jumping Problem
5 – is it works in community edition as per provided documentation
Please provide solution for above issues waiting for your update. Thanks,
Hi,
Thanks for using Molla,
Could you please submit a ticket here: arrowhitech.ticksy.com, our developer will check for you
Best regards,
Hello support, I have submitted ticket on arrowhitech.ticksy.com from last 3 days ago but still there are no update from your developer. ticket link: https://arrowhitech.ticksy.com/ticket/2764245/
can you please check and update soon. Thanks,
Hello,
Sorry for any delay to you, we are on holiday, so maybe it is cause of some delays, sorry about that. We are going to check and update you asap
Best regards,
2759733 ticket no answer
it is 1 day without any response in ticket also I see same problem with other client and have been fix why that take too much time
Hi
Thanks for using Molla,
We have been checking your ticket, we are going to update you asap
Best regards,
still wait one reply take more than 1 days. also why should i split new ticket per issue. really not good support
Hello,
Sorry about that, we are going to check you as soon as possible
Best regards,
does not work with magento version 2.4.2, I found that today I installed the theme and it gives an error in MGS \ AjaxCart \ Block \ Product \ ImageBuilder :: create (), so no one will be able to import the template’s CMS PAGE
Hello
Thanks for using Molla,
It seems you forgot to apply a patch for Magento version you are using, please make sure you apply right patch
https://prnt.sc/11cwqwvBest regards,
Hi where’s the Iraq Store Homepage in your demo? It’s not in theme import xml files??? I also opened a ticket. Ticket nuımber: 2742247
Hello
Thanks for using Molla,
Yes we are going to check and update you asap
Best regards,
