95 comments found.
When I installed the theme, a notification appeared saying “The plugin does not have a valid header.” Then, I couldn’t install the demo content, it stuck at 27 percent. How can I fix this?
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” 
You can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
We have updated wocommerce plugin as its showing for updation. But later on we found that shoping cart window is not appearing which normally apears after clicking on top right side cart icon.Please give us a solution.
On this link https://thememove.ticksy.com it is asking us to purchase support.
if your support has expired, we recommend extending your support package to get the best help.
You can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Hello, In a system report I am receiving following message
tm-molly/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 tm-molly/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 how to recitify the same. I tried downloading newer version but the issue still remains unresolved.
Thank you in advance.
Hello, we will update the theme soon so you don’t need to worry about that, it won’t affect the theme.
Hi, I posted the product as usual but this time the product gallery / thumbnail image look bigger, like it’s zoomed in.
https://www.lombokmutiara.com/produk/kalung-mutiara-lombok-ktr-013/How can I fix this? Thanks.
Hello
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you to fix the problem.
Thank you
Hi, how can i update to last version, i have 2.1.7.3 i saw now is 3.0.6 im having several problems with themes. i suposed is for that. thank you.
Please update theme normally, don’t forget backing up before updating. https://document.thememove.com/molly/update/before-update.html
Hi, how fix this problem on archive products page show sale price with this code ( aria-hidden=”true”> ) https://molly.thememove.com/product-category/kids/
We will fix the issue soon.
Hi, maybe fixed issue ?
Hi,
The issue is fixed already. Have you updated your theme?
Hi,
issue is fixed, but now compare icon on product frame not working not active, not showing icon.
Please contact my support team via his email: linhdo@insights.is
when i add sales price on variable product archive shop sales price not showing but when i click on it single product page showing price correctly.
Recently, Molly doesnt support Sale price in archive page. It only displays in single product page. However, my team can try to help you, please contact them at https://thememove.ticksy.com
Hi, recently I found out that the WPC Smart Wishlist button is missing on the every single product page, I have updated the latest version 3.0.3 but still doesn’t help.
Please write an email to frank@thememove.com and provide your site’s admin credentials, I’ll help you
Hello. When i try to open live preview i get this error. I try with different IP to, but has the same problem. Please take a look.
“The webpage at https://molly.thememove.com/landing might be temporarily down or it may have moved permanently to a new web address.”
Best Regards.
We are fixing it now, thanks for your comment.
hello logo small how do i enlarge .css ?
OK. Thanks
Hi, Where is the configuration in the backoffice of the pop-up that is showed on the demo when landing on the homepage please ? (I don’t find it in the documentation). Thanks
Hello
You can go to Customize > Popup section to edit it or using some popup plugins to display your popup.
Thanks
I don’t find any “Pop up” section in Appearance > Customize . Which plugin does the job (maybe I desactivated it ?) please ?
Sorry for previous comment, you can find Pop up in dashboard: https://prnt.sc/tysmkd
OK. Thanks for the pic (I had desactivated ThemeMove Core and did not see the Pop up section; by activating it, it’s now ok).
Don’t deactivate the required plugin, ThemeMove Core is required one.
The theme doesn’t support woocommerce plugin update of 4.3.0
Yes, it does support. Do you meet any problem with it?
Im trying to update the old plugin but due to some reason it doesnt get updated..
Your theme (TM Molly) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. This is what it shows
Have you updated to the latest version of Molly themes? We’ve just released new version couple days ago.
No I haven’t…Do I have to replace all the files or some specific files for the update. Can you please explain the process…Thank you
Hi,
You can read the doc for update process instruction: https://document.thememove.com/molly/update/before-update.html
Regards,
TM
Requesting refund; Explanation on ticksy private ticket 2442900
My support team has replied to it, please check it now.
Hi! Is it safe to update to WC 4.0 ? Thank you
Yes, no problem. If you still need help, you also can write an email to frank@thememove.com
Hello, I just updated the theme to its latest version. The message ““ The plugin does not have a valid header ”comes up when the thememove-core plugin is updated. Now I can’t see or access anything from theme customization. Has something similar happened to someone?
Hi mysuel,
Please write an email to frank@thememove.com and provide your WordPress admin’s credentials, I’ll check it out for you.
Regards,
TM
Hi guys, I bought Molly but didnt installed for a long time. Now I have a problem with mobile version of home page, there is no content between header and footer. Sounds familiar? Is there any solution?
Hi MatasNS,
No problem, please write an email to frank@thememove.com and provide your WordPress admin’s credentials, I’ll check it out for you.
I have Magento 1.9.4.3 and i can’t display products in home, nothing appear!
Hi,
This is WordPress theme. You should comment here: https://themeforest.net/item/molly-elegant-clean-multipurpose-magento-2-1-theme/14437591
Regards,
TM
Hello everyone, I have tried to activate the template in wordpress 5.2.3 and it fails and does not activate. This is the error:
An error of type E_ERROR occurred on line 26 of the file …wp-content/themes/tm-molly/core/kirki/core/class-kirki.php. Mensaje de error: Uncaught Error: Class ‘Kirki_Init’ not found in …wp-content/themes/tm-molly/core/kirki/core/class-kirki.php:26 Stack trace: #0 …wp-content/themes/tm-molly/core/kirki/class-kirki-autoload.php(70): include_once() #1 [internal function]: Kirki_Autoload->autoload(‘Kirki’) #2 …wp-content/themes/tm-molly/core/kirki/kirki.php(51): spl_autoload_call(‘Kirki’) #3 …wp-content/themes/tm-molly/core/core.php(2): require_once(’/home/funkoseta…’) #4 …wp-content/themes/tm-molly/functions.php(493): require_once(’/home/funkoseta…’) #5 …wp-settings.php(499): include(’/home/user123…’) #6 …wp-config.php(89): require_once(’/home/user123…’) #7 …wp-load.php(37): require_once(’/home/user123…’) #8 …wp-admin/admin.php(34): requir
To activate the template correctly in the latest version of wordpress, I have first installed an earlier version of wordpress (5.0.2) and second, I have updated to the latest version (5.2.3). Working like this without problems.
I hope this problem is solved in future updates.
Thank you
Hi reproinsur,
Thanks for your comment. In this case, please contact our support team at https://thememove.ticksy.com & they will help you
Regards,
TM
Hi i can´t upload the theme it shows this: This website cannot be accessed It is possible that the website http://fragattaswimwear.com/wp-admin/update.php?action=upload-theme is temporarily inactive or has been moved permanently to another address. ERR_CONNECTION_ABORTED What I have to do?
Hi sebastian_1797,
If possible, please re-try again. If it still doesn’t work, you can open a support request & ask for help at https://thememove.ticksy.com
Regards,
TM
i just installed the theme and there are 2 outdated files mini-cart.php 3.5.0, result-count.php 3.3.0 should be 3.7.0 , and also revolution slider is out of date but cannot update, and envato toolkit is deprecated to envato market
Hi kaipham,
You can ignore the notification from the plugins, we are going to release the new version of Molly which is compatible with the latest version of WooCommerce.
Regards,
TM
