326 comments found.
One of the plugins, Revolution Slider, that comes with the theme needs to be updated to a newer version that addresses a Minor Security Issue in Versions 6.6.12 and older. This security issue only becomes a potential problem when template zip files are imported from untrusted sources, but it would be nice to have a version where it is now fixed.
Hello,
Bundled plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support period has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hello,
I’m having problems activating PHP 8 with Moments.
When I activate PHP 8, I get a critical error message from Wordpress.
This happens even with version 2.2 of the theme.
Is this normal? What to do?
Thanks in advance. Kind regards.
Hello,
The current version of the theme should work correctly with PHP 8.0. Please navigate to Appearance > Install Plugins and check if you’ve also updated Select Core plugin to the latest version.
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Hi, This theme can be used like SAAS, where different couple can build own page and send invitation and get RSVP? Thank you,
Hello,
Unfortunately this is not a feature of the theme.
Feel free to reach us if you have any additional questions.
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Hello! I was interested in your theme, but are you aware that some of the Home pages (like the Multipurpose, Announcement 1 and Announcement 2) are not responsive. When loaded on a phone, or a smaller browser window, I just get a blank screen. It’s a bit off-putting as I’m interested in using the Announcement page. If it wasn’t for this I would purchase.
Hello,
Thank you for reaching us and for letting us know! This should now be fixed.
Do let us know if you have any additional questions.
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How do I remove shopping bag from top of page?
Hi there,
You can remove that widget under Appearance > Widgets > Header Area. If you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello I’ve installed the demo files, finished without any errors but everything is broked! I am using Wordpress 6.2.1
Hello,
Could you please let us know which PHP version are you using? If you are using PHP 8.1 please note that we haven’t tested the theme with this version yet. We recommend using the theme with PHP 8.0 or PHP 7.4.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Its 8.0.28
I’ve changed to 7.4 and its working now
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I have imported the demo files changed the php to 7.4 and its worked for 1 day. Today its not working. I see in the logs some errors about the slider. I deactivated the slider and woocommerce but still the site its not opening. I cant create a ticket because the theme its not showing on my profile
The theme will be added in the “Supported Items” dropdown once you submit a ticket for it first.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Select) and then theme.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
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The theme is compatible with the wordpress version 6.2? Thanks
Hello,
We are still in the process of testing, however, for now we haven’t encountered any incompatibilities.
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I can’t pass the wellcom page to the Moments dashboard I give the Purchase Code I wrote down my Purchase Code and my Email, I clicked on Register Theme and it got stuck on “Please Wait…”
I can’t reach your support. My support has expired, still, I’m asking for a solution. I didn’t purchase now, but I did 
Hi there,
Please take a look at the following article – How To Fix The ‘Please Wait Error’ During Registration Process.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi mate
I try to do it and try to open a ticket I get : Support for “Moments – Wedding & Event Theme” item has expired.
Hi there,
You can then contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Thanks, I will…
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Hi,
I am facing the demo data import problem when I am trying to import this with my purchase code this gives me these messages “THE PURCHASE CODE IS BEING USED ON ANOTHER SITE. PLEASE DEREGISTER IT FROM THERE AND THEN TRY AGAIN. I don’t have access of old website wp-admin where the theme registered/activated. can please help me out soon. thanks
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello:
Hello:
Theme version: 2.2 wp-version: 6.0.3
Lots of error messages for widgets after site update Example: [text] is affected by a bug and may not execute correctly. For more information, please use the developer tools to view.
Hello,
Please note that block based widgets added in newer versions of WordPress do require a bit more demanding resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello:
My PHP version is 7.4
The server configuration is also adjusted to the required data But the widget still has the same problem
what should i do
Hi,
These are just notices and you can ignore them. Alternatively, you can try using this plugin which reverts widgets back to classic and classic widgets don’t require as much resources.
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Is the theme compatible with wordpress 6.1.1?
Hello,
The compatibility with WordPress 6.0 was included in the latest theme update (please see change log) so you can use the theme on latest version of WordPress.
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Hi!
I would like to edit the breadcrumbs to add a category between the home page and the shop product, but I don’t know where to edit it, is it possible to do it?
Thank you very much!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Select Slider is not displaying on mobile, what could be wrong? https://poshnpristine.com
Hello,
At the moment we couldn’t reproduce this behavior. The slider is being displayed correctly on our end.
If you still need assistance please submit a ticket at our Help Center and one of our support agents will check this and gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi! Is there a way I can hide the menu on a specific page (I want to make a landing page with no menu showing). Thank you!
Hi there,
Can you please provide us with your website URL so we can check this.
Thanks.
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Hi, the URL for the specific page in question is https://www.shotfotografia.com/lisbonphotographer . Thanks!
Hi there,
Thank you. You can try to add this CSS to Appearance > Customize > Additional CSS:
.page-id-26816 .qodef-page-header, .page-id-26816 .qodef-mobile-
header{
display: none;
}This will remove both the regular header and the mobile header on this particular page.
We hope this helped.
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It worked like a charm, thank you so much!!!
Hi there,
Glad we could help!
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After more than a year building my site and everything working great, i’m abou to go live and the sliders (the same used in the demo in the Carrousel Home Page) stopped working and only respond to the left navigation arrow, not the right. Anyone has an idea on how to fix it? C’ant really afford to renew support right now : ( Thanks in advance!
My website is momento2.shotfotografia.com
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins, as we do see you are using 2.1 version and the latest version is 2.2
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hi! Issue resolved itself once the site went live ; )
Hi there,
Glad to hear this!
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Is the theme compatible with wordpress version 6.0? Thank you
Hello,
Thank you for reaching us!
We’ve included compatibility with block-based widgets (added in WordPress 5.8) in latest theme update so theme should work correctly on latest version of WordPress.
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Just wondering about the Pinterest style masonry layout for the home page. When viewed mobile it just goes to large images stacked. Is there a way to get the masonry style pinterest layout on mobile as well just smaller images? Is this a responsive option or maybe a shortcode option?
Hello,
Unfortunately, there is no option to change number of columns on mobile. Images will be shown in one column on mobile.
Do let us know if you have any additional questions.
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is it possible to create multiple folders for multiple wedding events? can I have the possibility for users to upload photos that are automatically shown in the gallery section? could you customize it?
Hi,
Unfortunately there is no membership front-end functionality, however you can try setting user roles and capabilities so the users have an option to publish their own blog or portfolio posts. You can find more info in the documentation here. This is how the dashboard would look like for someone with “Author” role – screenshot.
You can also check our wedding directory theme in this link.
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Anyone else having issues with Revolution Slider PHP compatibility? My site memoriesofgrandmommy.com is down and the email WordPress.org just sent me provided me with the following details. I’ve contacted my host for assistance, but I’m hoping to get to the route of this through the developer of the theme.
WordPress version 5.9.2 Current theme: Moments (version 1.3) Current plugin: Slider Revolution (version 5.3.1.5) PHP version 8.0.16
Error Details
An error of type E_ERROR was caused in line 258 of the file /home3/wsbydesi/public_html/memoriesofgrandmommy/wp-content/plugins/revslider/includes/framework/functions-wordpress.class.php. Error message: Uncaught Error: Call to undefined function create_function() in /home3/wsbydesi/public_html/memoriesofgrandmommy/wp-content/plugins/revslider/includes/framework/functions-wordpress.class.php:258 Stack trace: #0 /home3/wsbydesi/public_html/memoriesofgrandmommy/wp-content/plugins/revslider/revslider.php(86): RevSliderFunctionsWP::registerWidget(‘RevSliderWidget’) #1 /home3/wsbydesi/public_html/memoriesofgrandmommy/wp-settings.php(418): include_once(’/home3/wsbydesi…’) #2 /home3/wsbydesi/public_html/memoriesofgrandmommy/wp-config.php(95): require_once(’/home3/wsbydesi…’) #3 /home3/wsbydesi/public_html/memoriesofgrandmommy/wp-load.php(50): require_once(’/home3/wsbydesi…’) #4 /home3/wsbydesi/public_html/memoriesofgrandmommy/wp-admin/admin.php(34): require_once(’/home3/wsbydesi…’) #5 /home3/wsbydesi/public_html/memoriesofgrandmommy/wp-admin/network/admin.php(13): require_once(’/home3/wsbydesi…’) #6 /home3/wsbydesi/public_html/memoriesofgrandmommy/wp-admin/network/index.php(11): require_once(’/home3/wsbydesi…’) #7 {main} thrown
Hi there,
Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Is the theme compatible with wordpress version 5.9.1? Thank you
Hi there,
Please note that we didn’t include compatibility for the latest WordPress version yet and we are working hard on adding it. The latest compatibuility is with WordPress 5.8 so it should be working fine with 5.9.1 also.
Thank you for your patience and understanding.
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