145 comments found.
Hi
We have purchased this theme (https://moody.thememove.com/) and we also have a license for it. Whenever you are submitting its contact form, only then an error come and the form is also not submitted.
Getting following error from contact form when we submit a from : “There was an error trying to send your message. Please try again later.”
how can fix it? please advice
Please use your purchase code to create a support request at https://thememove.ticksy.com
The purchase code is said to be expired while the purchase date: 2019-05-24 is 08:35:35 UTC.
” Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
then How to get help?
I also can’t see the purchase badge beside your account, then I’m unable to help because I’m not sure if you are our customer or not.
Someone else had bought this theme but did not give his account details. This Item Purchase Code:
Buying support again means buying a theme again? Or is there any other solution for this?
In order to buy the support again, you need to login into the account that bought the theme.
Regards
Hello!
I am just curious, love the theme, does this demo support an autoplay video header instead of the image?
https://moody.thememove.com/presentation/#section-introductionYes, it does have autoplay video header.
Great, thank you!
You are welcome.
Hello,
After updating the Slider Revolution plugin, the home page image has disappeared … can you help me?
Regards,
Claudia
No problem, please write a support request at https://thememove.ticksy.com – my support team will help you. Don’t forget to provide your site admin’s credentials
Thank you! I did that. Hopefully someone can help me soon.
Regards,
Claudia
No problem, you are welcome, Claudia.
Is there going to be an update for WordPress 5.8, or is this already compatible with the 5.8 version? Thank you for your time.
It’s already compatible with WP 5.8 – I will update the description. Thanks for your comment.
Hallo, what is new in this Update? is it worth it to update?
Please check the changelog here: https://changelog.thememove.com/moody/
Great thanks, is it also possible to download the older updates?
Which version do you want to use? We always update the latest version on ThemeForest to let customers have the best experience.
Version before this one (Version 2.3.3). I missed that one and in the new version WPBakery is not included.
No problem, you can update this version and update the plugin. If you need any help, just tell me.
Yes but how can I download the file for the plugin. When I download this version (Version 2.3.4) then WPBakery is not there.
Please send me an email to frank@thememove.com – I’ll send the file to you.
How can i use language switch
You can use WPML plugin to make the site in multiple languages.
Regards
Hello, i try to use “Slide Icon List” and if i change something, i have a bug
Please open a support request and tell us which bug you got.
Dear ThemeMove, i fixed it in wordpress.
You are welcome!
Before purchase, want to know, how the burger menu react when we use anchor in the same page.
It is working the same as desktop menu that each menu item can set the anchor link to a section of the page.
Regards
Hi there,
Where do you get the vector art from for pages such as seo-marketing? For example, this image – https://moody-4437.kxcdn.com/wp-content/uploads/2017/11/seo-marketing-image-06.png
I would like some similar images drawn up in the same style, for this site.
Many thanks,
Paul.
Hi Paul,
You can try this https://www.shutterstock.com/search/isometric
Hi, is there a way to disable categories, author and the comments ’ icon on the grid layout posts ? Thx
Hi,
If you are using Blog Grid Classic, please add this code to customize section:.tm-blog .post-meta, .tm-blog .post-footer { display: none !important; }
Hi, Thank you for your help
You are welcome. If you need further technical support, please contact our support team at https://thememove.ticksy.com
Hi, how can I change category page to Blog Grid Classic?
Hi,
Category page is the default layout of WordPress, so, we cannot change it like blog layout.
Regards,
TM
Hi, Thanks for this great theme, I want to purchase it before purchased I want to ask is it possible to use popup video and pricing table elements in the business-corporate homepage?
Yes, you can use video popup and pricing table elements anywhere you want.
thanks
Hi, please provide an update to WPBakery plugin to at least 6.4.1 as it as a security issue. https://www.wordfence.com/blog/2020/10/vulnerability-exposes-over-4-million-sites-using-wpbakery/
Hi,
We will update this theme soon. If you need the plugin right away, please write an email to frank@thememove.com – I will send it to you. It takes time to check if the new version is fully compatible with the theme.
Hi, any update soon for this issue?
We will release the update version this week. Thanks for your patience.
Hi,
This landing page is also included with the final demo installation. You can take that design, too.
Regards,
TM
Hi, is the theme supported by Wordpress 5.5.x? It doesn’t appear to be from the compatibility list. Thanks so much.
Yes the new theme version is supported to work with WP 5.5.x.
You can update your system to use normal
Regards
Top! Thank you very much. Regards.
You are welcome.
Hello, does it support plugin YOAST=
You can use the plugin normal.
Thanks
I already installed and when I activate the pages on wordpress showing some codes and not the original wpbakery rows. it is not compatible
Please send your site’s admin credentials, I’ll check it out. You should open a private ticket here: https://thememove.ticksy.com
Hi! A pre-sale question: it is possible to create a single portfolio page totally personalized with the Wp-Bakery builder? I have some classic portfolio page but for some i need to have more control on the blocks. Thanks!
Hello
Yes, you can custom portfolio page with WBBakery Page Builder plugin with small change.
You can contact us at https://thememove.ticksy.com/ so the team will guide you to do it.
Regards
Ok perfect! Thankyou
Have a nice week ahead!
Hallo, great theme 
I have one question – theree is style.css, but all code is in “one row” and is hardly to edit it. It there option to use “custom.css”? I can not find it.
Many thanks.
Jan
Hi,
You can add code to Customize > Addition Css
I am trying to change the blog grid style. However I do not have the option in the Customizer and the source code only seems to support the ‘list’ style, there is no code/option for the grid as far as I can see. In the demo however, I can see the style we would like to have, like here: https://moody.thememove.com/classic-blog/ I am running Moody theme version 1.8.0. Do you know how to change our blog styling to the one in the demo?
Hi Xalo,
You can see that style in Blog Element. You can edit element and then choose the layout here: https://prnt.sc/qypxn3
Hi, thank you for your reply. It only works if the WordPress settings (reading) does not has the same page appointed as the blog page. Seems like a bug. I fixed it by creating a separate page, appointing that one as blog and then styling the current page.
Hi Xalo,
In this case, you can open a support request at https://thememove.ticksy.com – our support team will help you
Regards,
TM
