Discussion on Moren - Fashion WooCommerce Theme

Discussion on Moren - Fashion WooCommerce Theme

5.00 (9 ratings) 5.00 stars
Cart 224 sales
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37 comments found.

No support given!!! I sent 3 tickets and no reply/support yet!!!

Hi there,

I am sorry for about that, let me check it for you.

Best Regards, LA team.

Please!!! also at the “shop” page shows an error when you try to edit. it displays a message as the page is inexistent. I’ve been waiting for an answer on my tickets for 5 days now.

Hi there,

I am so sorry for this inconvenience, please check my response on ticket page.

Thanks & Regards, LA Team.

I sent 2 tickets and no reply/support yet!!!!Can you help me???

HI there,

Firstly, thank you for purchased our theme. Sorry for the delay, what’s your ticket id ? Our Support Team will help you check it

Best Regards, LA Team

PRIVATE TICKET #2762119 . Three days have passed and I still haven’t dealt with it.

Hi there,

Let me check it for you.

Best Regards, LA Team.

I need your help now! My ticket id is #2762612 I can’t edit my template with Elementor.

Hi there,

Let me check it for you.

Best Regards, LA Team,

I can see everybody here is having the same issue. can’t edit pages with Elementor or any other plugin. I keep asking for help and no support is given. if continues like that, please refund my money and I’ll shop someplace else!!!!

Hi there,

Where do you create the 3rd ticket? I do not see any tickets other than the 2 tickets I have replied to you .

I won’t argue with you if you don’t create a ticket and instead I will spend my time supporting those in need

Best Regards, LA Team.

Can you please look at my ticket #2767048

Hi there,

Please check your ticket, we just replied .

Thank you

There is a problem after latest La-Studio Core plugin update. Once I hit the edit with Elementor button, page stuck with elementor logo and when I deactivate La-Studio Core plugin working fine but that time I am losing my Banners and other elements.

HI there,

THank you for using our theme. Monday Next Week, we’ll updates latest version of LA-Studio Core plugin

Best Regards, LA Team

Hi, I’ve got the theme from elements.envato here on themeforest I see you have already updated the theme: no updates available yet via direct download in Wordpress nor on elements.envato

how can I update it? thanks

Hi there,

Currently the theme does not support automatic updating via Envato Elements, therefore you need update the theme manually https://la-studioweb.com/tip-trick/how-to-update-wordpress-themes/#2_Update_manually

Also, if you want to help from us, you need to buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you.

Best Regards, LA Team.

No support given!!! I’M waiting for few months. has problem with footer.

they answered me but didn’t solve the issue. they asked me to send them video, and i sent, but they never answered again.

Could you tell me what’s your ticket id? I checked on the ticket system and I don’t see any response from you.

Best Regards, LA Team.

2722641

Lovely theme!

Pre-sale question: How easy is it to go for this theme with an existing webiste? Note that my current website uses the theme fennik.

Firstly thank you for interested the theme and for your question – These two themes all use the same core, therefore you just install and use the theme and it will not affect to the existing content.

Hope this help you. Best Regards, LA Team

thank you for your answer! You guys developed a really wonderful theme here :) amazing performance without impacting the design!

Keep up the fantastic job!

Hi there,

Thank you for a kind words. Hopefully you will make a decision to buy the theme

Best Regards, LA Team

Hi, the latest version of the wp 5.7 not working with elementor …I’ve updated the theme also but it’s not loading …

Hi there,

Thank you for purchased our theme. Please open ticket in https://support.la-studioweb.com . Our Support Team will help you check it

Best Regards, LA Team

Hey there, we just purchased your theme. It works great so far. We do have a question. We would like to upload a different logo for mobile phones… just the icon of our logo. Is it possible to upload a different logo for mobile devices and tablets in the header builder?

HI there,

Firstly, Thank you so much for purchased our theme. Regarding your issues, please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it very quickly.

Best Regards, LA Team

soowmry

soowmry Purchased

PRIVATE TICKET #2784143 Hi please reply!!!!

Hi There,

Firstly, Thank you for purchased our theme. Sorry for the late response. Today is Sunday, we do not working. We’ll check your ticket and reply to you by tomorrow morning ( Monday)

Best Regards, LA Team

soowmry

soowmry Purchased

Thank you! Please check it again! I have just replied

Yes, let me check it for you

soowmry

soowmry Purchased

Thank you so much for solving my issues fast! The support system was 5/5! I’m happy with the service!

Hi there,

Thank you so much for the kind words, If you happy with our services. please rate 5 stars for us.

Thank you so much!

Best Regards, LA Team

Hi, could you please reply to my support ticket #2767382

HI there,

Firstly, Thank you for purchased our theme. We’ll check your ticket in Monday next week. Today is Sunday, we do not working.

Thank you so much!

Thank you its been 5 days without an answer PRIVATE TICKET #2767382

Hi there,

I am sorry for this inconvenience let me check it for you.

Best Regards, LA Team.

Hello, I hope you are well, After your last support, my e-commerce boutique is a disaster – could you please check our ticket , I had to shut down the website. Could you also please check with us before changing anything as your support really messed up our online boutique ? Many Thanks and have a nice day

Hi there,

I am sorry for this inconvenience, let me check it for you.

Thanks & Regards, LA Team.

Thank you very much for your help ! I am glad the issue was solved in 24h!

I love the theme. Unfortunately with the latest update of Elementor / Wordpress the theme broke. I send a ticket I’m sure they will pick it up fast just like last times. thanks in Advance. Great theme!

Hi there,

Please check my answer on the ticket page.

Best Regards, LA Team.

Hello, I can not put a custom font on your Theme. and why? what can I do? I’m obviously doing it right, because of this problem I have to buy a support package, it is quite expensive. Can you help me?

https://youtu.be/5v9UqTd32og

Hi there,

I am sorry for this inconvenience, but if you want to get our support, you need to renew the support and open a new ticket on https://support.la-studioweb.com . Our support team will help you.

Best Regards, LA Team.

Yes, but you do not have any custom font tutorial, please shoot the tutorial

Hi there,

I downloaded this theme from Envato Elements and installed. But it doesn’t work well. Elementor plugin doesn’t work and lead me to use Safe Mode but when I choose this way, everything’s blown up. Also, the basic wp customize section doesn’t work too. How can I solve these problems? I just installed it and didn’t install any other plugin yet.

Thank you

Hi there,

For this problem – please make sure you are using the latest version of theme as well as required plugins. However if you want to help directly from us. You need to buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you.

Best Regards, LA Team.

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