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No support given!!! I sent 3 tickets and no reply/support yet!!!
I am sorry for about that, let me check it for you.
Please!!! also at the “shop” page shows an error when you try to edit. it displays a message as the page is inexistent. I’ve been waiting for an answer on my tickets for 5 days now.
I am so sorry for this inconvenience, please check my response on ticket page.
Thanks & Regards,
I sent 2 tickets and no reply/support yet!!!!Can you help me???
Firstly, thank you for purchased our theme. Sorry for the delay, what’s your ticket id ? Our Support Team will help you check it
Best Regards, LA Team
PRIVATE TICKET #2762119 .
Three days have passed and I still haven’t dealt with it.
Let me check it for you.
I need your help now! My ticket id is #2762612 I can’t edit my template with Elementor.
I can see everybody here is having the same issue. can’t edit pages with Elementor or any other plugin. I keep asking for help and no support is given. if continues like that, please refund my money and I’ll shop someplace else!!!!
For this problem – please make sure you have use latest version of LaStudio Core plugin ( version 2.1.1 )
I did!!! Everything is up to date. The ” shop ” page is uneditable. No support!!!!
You can’t edit the Shop Page ( https://moren.la-studioweb.com/shop/ ) via Elementor free version because this is limitation feature. You need to use Elementor Pro
We have included the Pro version on the download package of the theme, please check it out https://prnt.sc/129hoqn
in my Package did not come this plugin!!
For this problem – please try to download the theme package again.
Just curious. Do I have to pay for the element pro in order to use it? because if so, it seems that is like to buying a car but the key is sold separately
Yes for sure! I think you should pay for the element pro for use it.
WOW! lovely. In order to make it a template that I paid for to function, I have to pay again. Wondering how much in commission you’re making from elementor sales. I’ll make sure I’ll leave a nice review also mentioning the “great” nonexistent support you provided
Firstly, Thank you for purchased our theme. Sorry for the late response, now, our country in holiday ( Victory Day & Labor Day). Monday Next week, we’ll check and help you fix your issues
Thank you so much and have a great day!
Responding the Author response of my review (look at review page): Fairness would be having my 5 tickets of the same issue responded. Fairness would be the template working. Fairness would be me able to do changes on the template without paying any extra for it, and by the way, after few attempts is now giving me a “500 internal error” message. If I can get all of these issues fixed, it will be fair to remove my FAIR negative review.
As we described, you don’t need to use Elementor Pro and still can use 100% of the theme’s functionality. This theme is compatible with Elementor Pro but not required to use Elementor Pro
As I described in my ignored submitted ticketS. It was not function, it still not functioning and now is giving a “500 internal error”
It is very simple to solve. Either fix the issue (500 internal error msg) or refund me.
Our themes has been tested carefully by Envato Team, We are sure this error was not coming from theme. However if you want to solve this problem – you need to open a new ticket and give more the details. Our support team will help you.
LOL. open another ticket that most likely will no be responded. Not a problem. An d you really say that my review was unfair? what a joke.
Have you create a new ticket before you asking ? https://prnt.sc/12fjn05
that was 3 not 2 tickets, and yes, I did ask. take a look on the comments and you see. since apparently that’s the only way you respond. Also, I suggest a bit more of customer service skills.
Where do you create the 3rd ticket? I do not see any tickets other than the 2 tickets I have replied to you .
I won’t argue with you if you don’t create a ticket and instead I will spend my time supporting those in need
Can you please look at my ticket #2767048
Please check your ticket, we just replied .
There is a problem after latest La-Studio Core plugin update. Once I hit the edit with Elementor button, page stuck with elementor logo and when I deactivate La-Studio Core plugin working fine but that time I am losing my Banners and other elements.
THank you for using our theme. Monday Next Week, we’ll updates latest version of LA-Studio Core plugin
I’ve got the theme from elements.envato
here on themeforest I see you have already updated the theme: no updates available yet via direct download in Wordpress nor on elements.envato
how can I update it?
Currently the theme does not support automatic updating via Envato Elements, therefore you need update the theme manually https://la-studioweb.com/tip-trick/how-to-update-wordpress-themes/#2_Update_manually
Also, if you want to help from us, you need to buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
No support given!!!
I’M waiting for few months.
has problem with footer.
Are you sure about that ?
Because I checked on the support system and I noticed that all your tickets have been answered
they answered me but didn’t solve the issue. they asked me to send them video, and i sent, but they never answered again.
Could you tell me what’s your ticket id? I checked on the ticket system and I don’t see any response from you.
How easy is it to go for this theme with an existing webiste?
Note that my current website uses the theme fennik.
Firstly thank you for interested the theme and for your question – These two themes all use the same core, therefore you just install and use the theme and it will not affect to the existing content.
Hope this help you.
thank you for your answer!
You guys developed a really wonderful theme here amazing performance without impacting the design!
Keep up the fantastic job!
Thank you for a kind words. Hopefully you will make a decision to buy the theme
Hi, the latest version of the wp 5.7 not working with elementor …I’ve updated the theme also but it’s not loading …
Thank you for purchased our theme. Please open ticket in https://support.la-studioweb.com . Our Support Team will help you check it
Hey there, we just purchased your theme. It works great so far. We do have a question. We would like to upload a different logo for mobile phones… just the icon of our logo. Is it possible to upload a different logo for mobile devices and tablets in the header builder?
Firstly, Thank you so much for purchased our theme. Regarding your issues, please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it very quickly.
PRIVATE TICKET #2784143
Hi please reply!!!!
Firstly, Thank you for purchased our theme. Sorry for the late response. Today is Sunday, we do not working. We’ll check your ticket and reply to you by tomorrow morning ( Monday)
Thank you! Please check it again! I have just replied
Yes, let me check it for you
Thank you so much for solving my issues fast! The support system was 5/5! I’m happy with the service!
Thank you so much for the kind words, If you happy with our services. please rate 5 stars for us.
Thank you so much!
Hi, could you please reply to my support ticket #2767382
Firstly, Thank you for purchased our theme. We’ll check your ticket in Monday next week. Today is Sunday, we do not working.
Thank you its been 5 days without an answer PRIVATE TICKET #2767382
I am sorry for this inconvenience let me check it for you.
Hello, I hope you are well, After your last support, my e-commerce boutique is a disaster – could you please check our ticket , I had to shut down the website. Could you also please check with us before changing anything as your support really messed up our online boutique ? Many Thanks and have a nice day
I am sorry for this inconvenience, let me check it for you.
Thank you very much for your help ! I am glad the issue was solved in 24h!
I love the theme. Unfortunately with the latest update of Elementor / Wordpress the theme broke. I send a ticket I’m sure they will pick it up fast just like last times. thanks in Advance. Great theme!
Please check my answer on the ticket page.
Hello, I can not put a custom font on your Theme. and why? what can I do? I’m obviously doing it right, because of this problem I have to buy a support package, it is quite expensive. Can you help me?
I am sorry for this inconvenience, but if you want to get our support, you need to renew the support and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Yes, but you do not have any custom font tutorial, please shoot the tutorial
I downloaded this theme from Envato Elements and installed. But it doesn’t work well. Elementor plugin doesn’t work and lead me to use Safe Mode but when I choose this way, everything’s blown up. Also, the basic wp customize section doesn’t work too. How can I solve these problems? I just installed it and didn’t install any other plugin yet.
For this problem – please make sure you are using the latest version of theme as well as required plugins. However if you want to help directly from us. You need to buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
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