83 comments found.
pre purchase query. hi will you provide the latest version of wpbackery (ver 7.1) and visualcomposer (Version 6.6.16) along with the theme. and how can we get regular plugin updates?
Hello,
If you purchase the theme you can always submit a ticket at our Help Center and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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HI! I would like to use a Google font family which unfortunately is not among the selections. Could you integrate it please? https://fonts.google.com/specimen/Hanken+Grotesk
Also, I would like to know if there is a way to use a personal font family uploaded by me, thanks.
Hello,
To add new Google fonts and custom fonts please follow instructions from this article – How To Use Custom Fonts On Your Site.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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When will you release an update with the latest version of the Slider Revolution plugin? 
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon.
If you wish to install the new version of the plugin manually, you can submit a ticket at our Help Centre, or contact us through this email, include purchase code, and our agents will send you the latest version.
Support
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Do you have an ETA when the new update will come out with the latest version of the Slider Revolution plugin?
Hi,
Unfortunately, at the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Please contact us through this email, include your purchase code in the email, and our support agents will provide you with the latest version of Slider Revolution plugin.
Support
Edge Portfolio part of
Qode Interactive
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How can I change the background colour of the secondary menu? Thanks
Hi there,
We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
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Qode Interactive
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Hola ¿Cómo puedo eliminar el SIDE AREA para que no aparezca en la cabecera junto al menú? Gracias.
Hi there,
Please remove that widget from the Appearance > Widget > Header Area.
If you need any further assistance, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hi. Improved PHP 8 compatibility does not work. I get an error. Could you please check?
Hello,
The theme is working correctly on our end. Have you also updated Edge CPT and other plugins listed in Appearance > Install Plugins?
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Good evening, i activated my instagram profile from settings, set the widget in “Footer top column 2” but the photos are not displayed. how can i solve? thanks
Hello,
Please try the suggestions from the article in this link.
Alternatively you can use this plugin for showing Instagram feed.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Good morning, I’ve been using this theme for 2 years on my site, wanting to update it to the latest version (not of wordpress but of the theme) how do I do? Thank you
Hi,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
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Hi, congratulations for the excellent template. I was interested in the theme, but I saw that the template hasn’t been updated since 2021 and it’s not tested for wp 6. Are you planning to release new releases?
Finally, I ask you if it is possible to insert an area dedicated to events and news on the home page.
Thank you
Hello,
Thank you for reaching us!
The theme can be used on latest version of WordPress with this plugin which reverts widgets back to classic.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs and you can add blog section or banners linked to events to the homepage.
Do let us know if you have any additional questions.
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Hello,
when can we expect an update for WP 6.1.x and PHP 8.x?
Hello,
At the moment we don’t have any ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest and the changes will be listed in the change log.
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Thanks for the quick reply. PHP 8.0 was introduced in November 2020. All other authors released months ago updates and you don’t have any ETA? To be honest, this does not feel very good.
Hi,
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
As for PHP we recommend using PHP 7.4 until we release an update.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Hello, i bought 3 themes of Edge-Themes because your themes have an incredible design, but i notice a sort of lack in release updates of the themes, how is possible that in your answer of customers, you say “We are constantly working on updating all our themes” and then the last update of this theme is 2 September 2021, for Olema and Oráiste, other themes that i bought is 10 September 2021 ? Edge Themes release new themes that are compatible with wordpress 6.0 but for the old themes? There is a will to update or not? Because if is not, i will not consider to buy other Edge Themes themes in the future …
Hi there,
Please note that our developers are constantly working on updates for all of our themes, but there is some priority in which this is done.
All our themes will be updated in the future and for ones you already have, you will be notified when we released an update!
Thank you for your patience.
Support
Edge Portfolio part of
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Is your theme compatible with WP 5.8.1? Is there a Changelog page pls?
Hi there,
Thanks for writing in! We are constantly working on updating all our themes at the moment, and it will be added in the theme’s changelog once the update is out.
We haven’t tested our theme with WP 5.8 yet. But it should work together with this plugin as a temporary solution: https://wordpress.org/plugins/classic-widgets/ until we release an official update.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
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Will the theme be updated to include the latest version of WPBakery at some point? The included one is 6.4.1 and the latest is 6.7.0.
Hello,
Thank you for reaching us!
We would kindly ask you to send us a mail providing your purchase code in it and our team will provide you with the latest version of WPBakery.
We are constantly working on updating all our themes. We can’t tell exactly when the update is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Support
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Hi there,
I do have problems with the update of the theme. My WP crashes, either I am updating through FTP, or Envato WP Plugin.
I installed already the plugin (https://wordpress.org/plugins/enable-jquery-migrate-helper/) as you mentioned in an article, but WP still crashes.
WP version: 5.8.1
And the second issue is, that my WPBakery Visual Composer seams not to work anymore. Is this a known issue?
Thanks in advance.
Cheers.
Hello,
Thank you for reaching us!
We would kindly ask you to send us a mail providing your purchase code in it and our team will investigate this further.
Support
Edge Portfolio part of
Qode Interactive
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is it a multi site theme?
Hi there,
Thanks for writing in! Envato has its own licenses and we can’t offer any different buying options beyond their rules. At the moment, they don’t offer multisite license and you can choose only a Regular or Extended license but as you can see here both licensees allow installing the theme only within a single app. By our understanding of both licenses, you can only install the theme on one installation and one domain. And it clearly is stated in Envato’s article about the extended license which you can check here.
Do let us know if you have any additional questions.
Support
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Qode Interactive
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Indicar cómo desactivar el tachado de las categorías de productos de la tienda. Gracias
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Gracias pero no me deja. Este tema lo compré el año pasado y debido a la cuarentena ha quedado sin utilizarse hasta ahora, por dicho motivo no vi el problema antes. Necesito eliminar el estilo de texto tachado que sale en categorías de productos https://bodegasarturo.com/tienda/ y en las tags del blog https://bodegasarturo.com/solar-de-sael-crianza-medalla-de-oro/
He utilizado el siguiente código en apariencia/personalizar/css adicional pero no funciona para estas partes de la página web, esto no se aplica en las categorías y tags:
.edgt-strike-trough::before { display: none !important; } *{text-decoration:none !important;}
Hi there,
Try adding this code to Appearance > Customize > Additional CSS
ul.products>.product .edgt-product-categories a::before, .edgt-blog-holder.edgt-blog-single article .edgt-tags a::before {
border: none;
}
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Ok, muchísimas gracias
Hi there,
Glad we could help!
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Cómo editar el estilo de las categorías. En este tema el texto sale tachado y necesito que se lea con normalidad.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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How can ı disable ‘open table search box’ on the main slider?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, how do you translate restaurant opening hours with wpml?
Hi there,
In case that you can’t find some labels inside the theme please try adding translation for core plugin and search for labels there.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
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hey, i wanted to modify the footer content can you tell from where i can do it. thank you
??
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Edge Portfolio part of
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