125 comments found.
Is there a problem with BOOKED, one of the required plugin? It canot be install. thank you.
Hi there, the plugin author server is down. The plugin doesn’t seem to be abondoneed – https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968 so I suppose it is temporarry problem. Regards: VamTam
Hi! In the ad it says that Ninja Form is included and with that, I would be saving money, however, the version of Ninja available is the free version. I need the advertised version (so that I can create the form with file attachment).
I’m waiting. Thanks.
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi, I have this theme installed to my website, and recently it stop functioning saying that the Morz theme is broken. Is there any updated version of Morz I can download?
Hi there, you can check the changelog here – https://vamtam.com/changelog/. Please next time kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, pre-sale question. Are the input fields, dropdown etc on “get a quote” form editable?
Thanks
Thank you for your interest in our themes! Yes the fields are editable. Regard: VamTam
refund plz, ty
All structure uses Elementor ? Demo ?
Hi there, no, the demo content is built with Beaver Builder. Regards: VamTam
There has been an update to Ninja Form. Theme is no longer supporting this form. Any positioning?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin and FTP credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I want a website in two languages. Does your theme have a language switch? If so, how does it work for you?
HI there, by default WordPress doesn’t have a multilingual capabilities. You will need the WMPL plugin. Regards: VamTam
Hello, I’m having issues with the left and right sidebars. There seems to be no option to control sidebar visibility. So all the sidebars are visible on all the pages at the same time even the ones where they’re not supposed to appear in.
Kindly advise.
Thank you in advance.
Also had sent a support ticket but you’re yet to get back to me… My ticket number is #74589 Sidebars Issue.
Thanks again
Hi there, as far as I can see, my colleagues have replied. Thank you for opening a ticket. Regards: VamTam
Hello, I’m having issues with my sidebar area. I can’t see my sidebar visibility options. I’ve sent a support ticket… My ticket number is #75096 Sidebar.
Kindly review and advise…
Thank you.
Thank you for your feedback. I have responded and sent two tickets #75096 sidebar and #75099 Menu Hover Color. Kindly review and advise. Thank you.
Thanks
I get the following error on this page: https://fukuyamabiagilogistics.com/gallery/ “There has been a critical error on this website.” Most pages work (https://fukuyamabiagilogistics.com/), 3 pages don’t work. They don’t have anything in common.
I also can't open these 3 pages in the vam tam editor.I checked the pages a couple weeks ago, and everything was working fine. I haven’t done any changes to the website since a year, other than automatic updates. Please let me know how I can get these pages working again.
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello How do I get to the code of the style.css file, I want to convert it to rtl, but the file does not have codes. How do I get to the desired? Thank you so much
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, I sent you a ticket #74101
Thanks
Hello Unfortunately, no one has responded to my ticket so far. I like this template very much and it is very suitable for me, but I must find a solution to the problem of RTL because it is essential for me, and without it, I will not be able to rely on the template. Please cooperate with me, I do not want to ask for a refund because I liked the template
Hi there, as far as I can see, you’ve been refunded. Regards VamTam
Hi, I’m using the theme and i have problems on edge/apple tablet and firefefox displaying the site. I think the css is not loeading.
I tested in browserstack and in a lot of browsers there is the same problem?
Im running WP 5.9 Theme version Morz 11.3 url: c3ict.nl
Please help me out.
Thanks Bram
Update: I have W3 total cache running and after disabling the plugin there are no problems. The plugin was the last version 2.2.1 ( so i think confilct with theme? )
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, does this theme come bundled with wp bakery builder? If yes how do I switch from beaver builder?
Hi, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I’m trying to register with support but it gives me an error. I have an error on the page where slide revolution and the forms do not want to appear on the web page
Hi there, you can reach out to us using this form as well – https://themeforest.net/user/vamtam.
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Thanks so much! VamTam
The link you provided doesn’t work.
Hi there. How to remove “Get a Free Quote” button? Here our site – http://3.67.122.117/
Hello 
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
I have just purchased a theme and would like to install the theme on a local server to make necessary changes to the website. Later on completion, I will move the website from local server to my domain. Can i use the purchase code twice in this case?
Thank you for choosing our theme! Yes the purchase code allows for one Live and one Dev site. Regards: VamTam
1. My license is not activated 2. I’m trying to write to support, does not start up registration)
How can I get support in this case?
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi,
I’m interested in buying the theme but I have 2 questions:
1) is ninja forms included or a separate purchase? As well, is whatever form functionality customizable so that I can add my own dropdowns, checkboxes, radio buttons, etc within the form?
2) is the Maps feature searchable such that the user enters their location and our nearest locations pop up?
Thanks!
Thank you for your interest in our themes!
1. Ninja Form is a free plugin. It is fully customizable. 2. This is a Google Map
Regards: VamTam
Hi, is the template also suitable for RTL?
HI there, the theme is not RTL ready, Sorry, Thanks
I’ve contacted the support team about this issue on support email for more than 4 months till I came here and put my issue in the comments. But I didn’t get any support till now for my issue and this is so disappointing.
I’ve got an issue with the subscription component using Mailchimp. I’ve get the API key from my Mailchimp dashboard and register to the component but I’m getting an error message saying There was an error subscribing on Mailchimp.404: The requested resource could not be found when I try to subscribe using the form.
all I do was 1.add the subscribe form component 2.choose add account then select Mailchimp and add the Mailchimp API key 3.choose the created account and save the form
Can you please help me with this issue?
Hi there, the only ticket you’ve opened is this – https://support.vamtam.com/a/tickets/66148 and as far as I can see the last reply is from my colleague asking you to provide admin credentials. We are still waiting for them…...
Please add the credentials in the ticket without access to your site is hard to help you out.
Regards:
VamTam
True, but I’ve already sent the credentials and admin URL on April 28
Hi there, the last reply is from us. What do you mean by sent them. There is no reply in the ticket. Please provide the credentials there. Regards: VamTam
I was using a support email for all of my other issues regarding the theme which I get a quick reply to. I also sent the admin credentials to the support team using that same email address. Now I’ve resent the credentials. Thanks.
