79 comments found.
Hi there, I have a pre-sale question. Are you still offering support on this theme? I see that the last update was 6 years ago. It looks like a very nice theme but I’m concerned by some of the comments that people have left.
Hi, Thank you very much for interesting in my theme. we are working on theme updates rewriting the entire code for this one. it will be updated soon with latest version. The theme has not approved yet for new udpates. There is no need to worry about just bought this theme and let us know we will update your site with latest version of this theme and plugin. You can email us here. firstname.lastname@example.org Thanks.
is there a planned upgrade for PHP8
Hy, aliknox Sorry for the late reply This theme is curently support PHP 7.4 as its the stable PHP Version. Currently we dont have any plans for the PHP 8.0 Supports because its not stable yet Thanks
Cheers, but I get an error on the Theme up upgrade to 7.4 as well. cheers
Hello, I loaded your theme and on the home page, it states Slider with alias home2 not found.
When I go to slider revelation nothing is there. I installed the demo.
Thank you very much for buying my theme, After importing demo data you have to manually import theme slider manually. you can find slider inside theme package > Demo Data Folder. Please make sure you read the theme docs carefully everything is listed in docs Thanks.
I purchased the Motpress theme and I am trying to make some changes to the site. It appears the WPBakery visual composer supplied in the latest theme version does not work in age editor back end mode.
Can you please help.
Thank you very much sam for your contact. Your Purchased support has been expired already. The WP Bakery page builder with current version of Motopress works well. make sure you update the WordPress to its latest version. if it does not work try to reinstall WP Bakery Page Builder. The Major Next update is on the way and you will be notified via email from envato when it will be approved. All of the third party plugin will be update too with the latest version. Thanks.
Hi it does not work well with the latest version of Wordpress that is the problem. When I updated WP it stopped the visual composer back end from working. I have found a solution you need to install the classic editor plugin https://en-au.wordpress.org/plugins/classic-editor/ to ensure you can still use Visual Composer backend.
Thank you very much for that, we have already included Classic Editor to our next theme updates but unfortunately our theme has not been approved. once it will be approved you will be notified via email. Yes this classic editor plugin restore WordPress to its classic editor. which allow the visual composer to work properly glad you found the solution
Can I get a refund. the theme is not working for my version of wordpress
I am rally sorry to hear that, Please can you tell me what kind of problem you are facing with this theme, This theme is 100% compatible with the current WordPress 5.3.2 Version. Thanks.
I just purchased this theme and did the demo import. The import does not look anything like the examples on the site. I don’t see a map on the footer/bottom section. The Revolution slider is not showing up (I imported the examples you gave in the slider). Please help me get the site to look like the demo for: “new-promo1”. I bought this theme thinking it would be easy to setup the site like demo, this is NOT easy. Please help on these 2 issues.
I just bought this theme and was expecting the website to have everything already set up after installing it. Do I have to edit everything from scratch or is there a way where I can set it up with all of the cool features already on through Wordpress?
Sorry to hear that, make sure you have install the demo data properly if you are not be able to import demo data from Admin panel then try to import demo data manually through plugins please make sure you first read the theme docs carefully. Thanks.
do you update the visual composer? Minde doesnt work anymore with new WP installation
Sorry to hear that, our developers are working on theme update. it will be upload shortly. Please be patient Thanks.
I purchased your Motopress theme. It worked great. I updated wordpress and now the drag and drop builder is gone. I only get HTML. Is there a way to activate drag and drop again?
Sorry to hear that, Make sure you install the WordPress classic editor Plugin https://wordpress.org/plugins/classic-editor/ once you install that Plugin the visual composer drag and drop editor will show automatically. Thanks.
Is there any way we can add Yelp to the Social Icons section of the theme with the corresponding fa-yelp social icon?
Sorry, there is no way you can add the Yelp social icon to the theme but if you are developer then feel free to add the Yelp icon or edit the theme. Otherwise you have to wait for the next update I will add the Yelp icon to the theme thanks.
Hallo, I would like to know when you’ll update the theme. I have some problems since february 4 2019 (dropdown menu stop working) and since 1 week, the content editor, the menu editor and some others backoffice functionalities stop working. Please reply to my emails and fix the theme as soon as possible. Thanks
The theme update has been uploaded on Themefoest once it will approved you will be notified via Email Automatically. Please send me you Website WordPress login Credentials details let me fix it Temporary Send me on my email. Once the update is approved you will update the theme Thanks.
Hallo, I sent you all credentials by mail on march 15, 2019. Didi you get it? Can you reply me please?
I am really sorry for that yes i get the login details on my email just on your website now when if fix it i will let you know thanks.
The mobile menu seems to have stopped working. Same on your demo sites too…
Looks like if you deactivate WPBakery Page Builder the mobile menu works. Obviously a conflict somewhere…
Sorry for late reply, Yes there is conflict with Visual Composer Page Builder another update has been uploaded on themeforest for this fix once the update will be approved you will be notified via Email Please be Patient Thanks.
Hallo, I’ve just renewed my support license. I have a problem with wp bakery page builder: I cannot update it because of the license is missing, but I bought it included in the motopress theme. How can I fix it? Wp bakery looks like disabled when I try to edit a page previously edited with wp bakery. And also: I downloaded the new theme files, should I overwrite it over the existing files or will I find the update as an available update into wp-admin? Thanks
Sorry to hear that, Theme Developers are allowed to include plugins not license with theme because only one license can register on one website. Make sure you read the license info here https://wpbakery.com/Wpbakery-page-builder-license/ and next update is comming to this theme please read the WordPress Classic editor Plugin this will restore the WordPress classic editor and Wp Baker Page Builder here is the link if you have any question feel free to email me email@example.com or comment me here in the comment section
Hi, I see the theme has not been updated since Nov. 2017. Is the the theme still compatible with latest WordPress and popular plugins?
This theme is compatible with the latest version fo WordPress. but the next update is on the way and will be available within 2 days with the latest release and updates of third party plugins and other theme features. Thanks.
Where can I see the mobile themes?
You can test the theme responsiveness while resizing the browser window Thanks.
Hello. I purchased the Motopress Theme and had to put a fresh install on my domain. Now I do not see any of the pages or demo with the theme. In addition, I bought a license for WP Bakery and I am not able to activate that either since the re install. Please help!
Sorry to hear that, Once you install the theme on your domain name the second thing is to install the demo data on your website. Please make sure you read the instruction carefully everything is Mentioned in the documents. Thanks.
How do I upload the demo version with all the layout and template already set up?
I uploaded the empty template and then uploaded the demo template and it looks all mixed up.
is there any way to start from scratch and upload the demo template so all I have to do is edit the pictures and the content?
You can email me firstname.lastname@example.org
Please reset the WordPress by using this plugin https://wordpress.org/plugins/wordpress-reset/ and then import the demo data Thanks.
Hello, i purchased your theme, MotoPress. It’s working all fine, just one problem: the mobile dropdown menù is not displaying. When i click on the three line nothing appears, can you help me?
the website is currently under maintainance, here’s the link: www.officinamatta.com
Thanks and best regards Andrea
Did you add any content on your website? it look like blank Website with Logo.
sorry, it was in coming soon mode, now you can view it
Sorry for late reply, on the official Motopress theme demo the mobile header is working fine. but on your website its not please send me the login details of your website on my email email@example.com let me have a look Thanks.
after several tries, it seems indeed the problem are the following 2 plugins:
wp backery AND motopress core plugin.
I can’t edit them, if you know a way to look inside this problem would be great.
Best regards Andrea
Hy, i checked the other client websites but everything seems woring fine the site and Mobile Header too.I will check back again and i will ket you know thanks.
Subnavigation Menu Hover and Active Color its not working and the fonts colour cant be change in the subnavigation and i dont know how to paste the license key in the theme?
Sorry to hear tha and for late reply, do you try to change the color from Admin Panel? if you do then change the color and dont forget to click on the save changes button in Admin Panel. There is no currently Method to paste the purchase code inside theme this theme work without Activate the license key. Thanks.
Hello, I’m using Motopress template and it is wonderful, but recently I’ve discovered an issue in basket page. If you have a product and you click on ’+’ sign because you want or need more quantity of this one, the subtotal price not increase. That’s important. I hope you can help me please. Thank you very much.
Did you purchase the theme?
Of course, which information do you need?
Make sure you have purchase the theme we authors get notified whether the user has purchased the theme or not please see the screenshot carefully https://ibb.co/coaY6T if you purchase this theme with other account please send me the link of that account let me check and Thanks.
I bought “Motor – Vehicles, Parts, Equipments and Accessories WooCommerce Store” template. It is the link: https://themeforest.net/item/motor-vehicles-parts-equipments-accessories-wordpress-woocommerce-theme/16829946?s_rank=1
Sorry that not my theme please see the theme first
I think I’m in the wrong place…
Yes you are sir Thanks