Terrible coding. The car part search is so slow. Too many conflicts with other plugins. And very slow and irresponsible support. I wish the score and rating could be made by professionals in this market only that such comments don't get hidden. I give them one extra star because they answered the tickets finally after a long time.
Author response
Hello,
We sincerely apologize for the difficulties you encountered with our product. The theme is designed to include the features as described in the item's general background on ThemeForest. Please note that integrating our theme with other plugins may require customization and modification of the theme and its pre-packaged plugins. The theme does not explicitly support compatibility with plugins that are not included in the theme description.
Regarding the support delays, we apologize for any inconvenience caused. We strive to provide timely responses to all support tickets. Your recent ticket was already replied to a month ago, and our support team operates 24/7 to assist you. However, please be aware that there may be delays during peak business days, weekends, and holidays, which can affect response times.
We appreciate your understanding and patience as we work to address your concerns. If you have any further questions or require assistance, please do not hesitate to reach out to us.
Best regards
Great customer support :)
I really appreciate the customer support team the reply quick and solving our issue as soon as possible .
Author response
Hello,
We are delighted to receive your positive feedback and we sincerely appreciate you taking the time to share your experience with our plugin. It brings us great joy to know that our product has exceeded your expectations and that our service has been satisfactory.
Your kind words serve as a motivation for our team to continue delivering high-quality products and excellent customer service. We are committed to continuously improving and providing you with the best possible experience.
Thank you once again for your valuable feedback. We are grateful to have you as our customer and look forward to serving you in the future.
Best regards,
Excelente atención, respuestas personalizadas y dedicadas especialmente para el usuario.
Author response
Hello,
Your feedback is greatly appreciated, and we thank you for taking the time to share your positive experience with our plugin. Hearing that our product has exceeded your expectations and that our service has been satisfactory means a lot to us.
Best regards
best customer support ever
Author response
Hello,
We would like to express our gratitude for taking the time to leave us a five-star review. We are thrilled to hear that our plugin has met your expectations and that you are satisfied with our service.
Your kind words mean a lot to our team and serve as a great motivation for us to continue striving for excellence in providing the best possible service. We are delighted to have you as our customer, and we appreciate your support.
Thank you once again for choosing our product.
Best regards
I would give this Theme 5 Stars on everything. It works if you know what your doing with it.
Also the support is outstanding. I created multiple ticket and all of them were handled timely and efficiently with the issue being resolved.
Special mention to Eric Hardy for his brilliant service.
All in all this theme by StyleMixThemes is built for purpose. There's tons of documentation for when you get stuck and if the documentation doesn't help then the support staff will!
Keep up the good work!
Author response
Hello,
We would like to extend our heartfelt gratitude for taking the time to leave us a five-star review. Your positive feedback is truly appreciated by our entire team.
It brings us great joy to know that our plugin has met your expectations and that you are satisfied with the service we have provided. Your kind words serve as a strong motivation for us to maintain the highest standards and continually improve our offerings.
We are honored to have you as our valued customer and we are committed to delivering exceptional products and services that meet your needs. Thank you for choosing our product and for putting your trust in us.
Once again, thank you for your support and for being a part of our journey. We look forward to serving you in the future.
Best regards
Hello,
Please deliver on your commitments made and provide support services. My first ticket #Z50074 was created about 90 hours ago and I have not received any feedback.
Author response
Hi,
Thank you for bringing this to our attention. We sincerely apologize for the delay in our response. Our support team is currently experiencing a high volume of requests, which has caused some delays in our ticket resolution time.
We want to assure you that our ticket system operates 24/7, allowing you to create new tickets at any time. Each ticket is assigned to an individual support manager, who will review and respond to them in the order they were received.
However, please keep in mind that there may be occasional delays during peak business days, weekends, and holidays, as the response times can vary depending on several factors. Rest assured that we are working diligently to address all support requests as quickly as possible.
We understand the importance of timely assistance and are committed to resolving your issue. We appreciate your patience and understanding in this matter.
If you have any urgent concerns or if there is anything else we can assist you with, please don't hesitate to reach out to us.
Best regards.
I strongly discourage using this theme and would rate it less than one star. I had a terrible experience with the booking form as it displayed incorrect required fields. When I initially reported the issue, the support team failed to understand the problem, which is a common occurrence. After a considerable delay of about three months, they finally acknowledged the issue existed in their test environment as well. They promised to investigate and get back to me. However, when I followed up to inquire about the progress, they informed me that due to a long list of new features, improvements, and bug fixes, they hadn't addressed the problem with the Billing details form in their updates yet.
This issue causes confusion for clients who don't understand why they can't proceed with payments. I purchased this theme with the intention of selling, but I'm unable to do so because of this problem. Even after three months, the support team showed no urgency in resolving the issue and seemed pleased that I managed to fix it myself, which is not true. They even went ahead and closed the ticket, indicating that they have no intention of addressing the problem. It's evident that their focus is on making sales rather than providing proper support. Additionally, I reported two other serious issues that have significantly impacted the promotion of my website, but it has been three days without any response from them.
They always choose which ticket will respond asap and which not...
I paid for the theme and I also pay for their support I don't have a theme that works and support the issues...
Author response
Hello,
We sincerely apologize for the experience you encountered and any inconvenience caused.
After carefully reviewing the history of your tickets, I can confirm that our support managers have provided the necessary assistance based on the theme's default settings and options. We would like to emphasize that the Checkout page in the Rental demo layout is connected to the Woocommerce plugin. In order to investigate the issue with the Woocommerce checkout, our QA department reached out to the Woocommerce developers to clarify the core of the problem. These types of tasks require careful consideration and thorough testing to ensure a correct and functional solution. Our support manager informed you about this process, as quick solutions and updates may not be feasible in such cases due to the time required for implementing the correct solution within the code and its functionalities.
Regarding the delays, we sincerely apologize for any inconvenience caused. We are currently experiencing a high volume of support requests. Please be aware that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team diligently reviews and responds to all tickets in the order they are received, with each ticket assigned to an individual support manager. However, please understand that there may be delays during peak business days, weekends, and holidays, which can vary based on several factors. The maximum delay will depend on the aforementioned factors. Additionally, please keep in mind that our team is located in different time zones, which may contribute to variable response times.
Once again, we deeply apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards
top
Author response
Hello,
Your feedback is greatly appreciated, and we thank you for taking the time to share your positive experience with our plugin. Hearing that our product has exceeded your expectations and that our service has been satisfactory means a lot to us.
Best regards
by k2bn1 13 days ago
First time using a Themeforest theme. (Motors theme)
Great help from StylemixThemes Support.
I had several questions about the formatting and they were answered quickly with good solutions. Much appreciated!
Thanks and best regards,
André
Author response
Hello,
Your feedback is greatly appreciated, and we thank you for taking the time to share your positive experience with our plugin. Hearing that our product has exceeded your expectations and that our service has been satisfactory means a lot to us.
Our team is committed to delivering high-quality solutions and providing excellent customer support, and your kind words serve as a great encouragement for us to continue improving our services. We are grateful to have you as our customer, and we value your continued support.
Regards
Very good theme, please dont refund i misslicked
Author response
Hello,
Your feedback is greatly appreciated, and we thank you for taking the time to share your positive experience with our plugin. Hearing that our product has exceeded your expectations and that our service has been satisfactory means a lot to us.
Best regards
Suporte Excellente, sempre educados, atendimento rápido.
Author response
Hi,
Your feedback is greatly appreciated, and we thank you for taking the time to share your positive experience with our plugin. Hearing that our product has exceeded your expectations and that our service has been satisfactory means a lot to us.
Our team is committed to delivering high-quality solutions and providing excellent customer support, and your kind words serve as a great encouragement for us to continue improving our services. We are grateful to have you as our customer, and we value your continued support.
Regards
Thank you for the good customer support!
Author response
Hello,
We would like to express our gratitude for taking the time to leave us a five-star review. We are thrilled to hear that our plugin has met your expectations and that you are satisfied with our service.
Your kind words mean a lot to our team and serve as a great motivation for us to continue striving for excellence in providing the best possible service. We are delighted to have you as our customer, and we appreciate your support.
Thank you once again for choosing our product.
Best regards
Features are just more than u need to make a motor listing website, simply just clicks away & u done it.
Author response
Hi,
You are welcome and thank you to you too! We do appreciate your kind words. Thank you very much for finding the time to leave us this invaluable feedback. We are always looking for ways to better our product and your review is a crucial part of that process.
All the best!
Great customer support , they are are very helpful and they always answear my questions.
Author response
Hello,
Thank you for taking the time to write us a five-star review. We are thrilled to hear that you are satisfied with our plugin and that it has met your expectations. Your kind words mean a lot to our team and serve as a motivation for us to strive for excellence in providing the best service possible. Thank you for choosing our product and for your support.
Best regards,
Tell us what you think!
We'd like to ask you a few questions to help improve ThemeForest.