All of my projects media just got deleted for no reason….. This theme just wasted 30 hours of uploading over 1000 pictures…. WTF.
Hello. It could not possibly be due to the theme. Please, if you need help, please contact from the account from which you purchased the theme, otherwise we can not help you
Hey, great theme, just customising now, couple questions.
1. How can I remove the featured image/header image from appearing twice in the projects?
2. How can I change the order of the projects in the portfolio?
Please write from profile with which you purchased the theme. Otherwise, we can not help you, sorry
I did purchase the theme from this account, I have all the docs and license etc..
If that were the case, then you would be marked as a buyer. You can contact Envato support on this issue
I made a comment on the theme comments section, not this public one, and it says im a buyer and also have support, you can reply there?
I also submitted a support request with same questions
Maybe you have not purchased the theme but template? Then you need to write there
I purchased the theme of course otherwise how else would I be having the issue? Please see these screenshots..
Please reply in the comments I wrote on the theme, or reply to my support request, or you could email me, thank you.
Yes, you really bought a template, only another author with the same name as ours
Apologies, I guess that is where the confusion lies, they shouldnt let themes have the same names haha..the other author support is not very good, they still havent replied
Does this theme has also dark layout?
By default, no, but with the builder you are not limited in the choice of colors
Have a lovely day
We just tested something and have it removed.
Thank you for your wish, you also have a nice day
many thanks… everything is in order . I saw that you tried to put a youtube video on home… that’s a great idea =)
This feature included already. But not work with Envato frame)
hi I want to create a ticket on your support page but i don’t know what is my envatoID and where to find it?
Hi. Look in your license. You can ask your question here too
ok I just bought the theme today, and the extension WPBakery Visual Composer needs already an update ? Can you send me this update ? and another question how do I link a blog page to the main page on the menu #blog doesn’t work I need a page link
1. We know about it and update the theme tomorrow.
2. For a blog you need to create a page, select your template, and then add in the menu as usual
sure but what is the good link to go back to the main page, if I put ”#portfolio” I don’t go back to the main page
another question how do I update my theme ? I already installed it before the update
Back to the home page, you can only Home link.
You need to re-download and install the theme, all your settings are saved
Hi I want to display images fullscreen width, I cannot do that even if I duplicate the homepage it does not display fullwidth, is there any css just for the home that does that ? I want to display pages images fullscreen as well, how can I do that ? thanks
In exactly where you want to display them so? It will be easier to understand if you send a link to your site, please
Hi where can I translate all text include on the theme like “read More”, Next post”… thanks
This must be done in all files that contain in its name “content”.
“Next post” in the file includes/navigation.php.
Hi is there a way to order the home slider post?
You can manage changing post date.
The website seems to be down at the moment for mountaintheme.com – the theme is pulling some assets from your server so our site is not loading – http://www.freerideproject.com/
Please can you help, I don’t know how to fix this as I cannot access some of the files, they are not in the mntn theme directory.
Unfortunately, we can not help you in this matter. First of all, you need to check the work of your plug-ins, or contact your hosting service. Theme does not receive any data from our server. Our demo using the same files and can see how everything works. I will remove your ticket from the support site
Congrats. Awesome work!
Hi there. Great work, however I can’t make the contact form to appear. I already folled the instructions in the documentation but it’s still not working. Also, when I intalled the demo-data I got an error of the contact page not installing correctly or something like that. I tried to make my own contact form and copied the code in de documentation but nothing. Please Help.
Hello, thank you.
Maybe you did not install the plugin Contact Form 7, because of this error
Thank you very much. That was it. I’m sorry.
Also another question: there seems to be a scrollbar that is messing up with the layout specially in mobile devices. It looks like a weired whit column in the right side. I’m not sure if it is something I did wrong or any configuration I’m missing. Any ideas? Link here: http://ayamisw.com
You can add property overflow: hidden; in file style.css after lines 2407 and 2459
That was it. Thanks. Now I just have the problem that when I send an email there appears a weired green box and it’s all over the fields.
This refers to the functional plugin, we can not provide support for this. Sorry…
Hi is it possible to have a slider on the post page? thanks
Hi. Sure, you can create gallery in post
a wordpress gallery yes, but a slider like on the home page is it possible? if yes, how can I do it? tanks for your answer
No, slider available only on home page
I update to wp 4.5 and visual composer does not work anymore? what can I do?
Hello. I will upload updated with the latest version of the composer as soon as possible
Hi when your next theme version will be ready, it has been already 15 days since you said you’ll fixe the VC bug? It start to be urgent, thanks
I uploaded the update. Maybe it does not come … I’ll try again and will then write to support the Envato. If the theme is not updated send me an email with your account from which you purchased the theme and I’ll send you updates
Hi, visual composer does not work.
the update is not on themeforest, can you send it to me on my email, how can I give it to you I don’t want to write it in comments wall
Update alreary sent and wait review. You can write me from my profile http://themeforest.net/user/lesya
I am using the Mountain Theme for www.janlar.com. The home page loads fine. But if you go to any other pages in the site, the content below the header won’t display, or it will display for just a second and then vanish. I have tried the 2012 theme and I don’t have this problem. Also, when I disable the plugins (and there are just two), I still have this problem. Also, I have tried different permalinks and that doesn’t help. When I enter the page address directly, instead of by clicking on the menu, I still have the problem. Any suggestions? Thank you!
Hello. I looked at the code pages. I understand that some of the plug-in removes all the content after the page loads, so you can see it up to full page load. Check the plug-in with the name gicbox
I will try that, thank you. Also, I can’t figure out how to create and/or login to the Fragrance support site, so I can create a ticket. What information do I need to provide, and where exactly do I need to provide it? Or you seem to respond quickly here so I am OK to use this but it would be nice to fully acccess your forum and create tickets.
Hello, I removed all the plugins except the two I am using and I deactivated those two. I looked in the file system and I couldn’t find a plugin named “gicbox.” I think this could be the gallery images plugin – the Huge IT Image Gallery. Perhaps? If you think it would be advisable, I can remove this plugin entirely and use a different gallery plugin. What do you think? I just have to fix this someway. Thank you.
To register, you need to enter your name on the Enavto, email and create a password. Then you need to enter the purchase code to get support for your purchased product. Apparently, this plug-in gallery. I just looked at the code and suggested that it may be the plugin. You can send data to access your site on my mail from profile form https://themeforest.net/user/lesya, so we looked at what could be the problem
Hi Lesya, I have done all that and you can see above I am “PURCHASED” and “SUPPORTED.” I went to your profile and sent you an email with the login information for the Janlar site. Thanks so much!
Hello. I checked your site, unfortunately I was not able to establish the reason. I see that the content is removed after the page has fully loaded. I checked the theme on our server and everything works as it should. Most likely, it makes one of the scripts that you added
Hi, I like the theme very much and now working with I have two issues: why doesn’t the logo show on mobile? Or is there a way to let it show together with the menu? And the send button from contact form 7 does not look good on the mobile version. Please advise.
Best regards, Reevs Design
Hi, thanks fot your kind words, I really aprecate it!
We can add a logo on the side next to the inscription “Navigation menu”, write us on mail for it. Button we will correct and download the update as quickly as possible
Hi, Thank you for your quick reply! I have tried to register on your support site but after fill in the form with the ID and my email and password it seems that I cannot login: “Username and Password didn’t match”.
You can email me from my profile) https://themeforest.net/user/lesya
Uploaded images are not being set correctly for both background images and for logos
I sent you an PM because your support site is broken and doesn’t accept purchase codes correctly.
Update: I would not buy from this user again. Terrible customer service to the point they don’t help you, just fault you and say it’s not a part of the package that is bought.
Not an intuitive theme to say the least.
Buyer beware, it’s a responsive app, but it will not show your logo in mobile or tablet mode nor will they help resolve the issue!
I also cannot register to the support forums and their customer support wouldn’t assist in registering me but instead, says “it works”.
I’m sorry I could not help you, but because other customers are registered, you sure the problem is not from the forum
Hi, I’m having trouble with my Visual Composer. I’ve downloaded the latest one but it fails to install. This is what it says:
“Destination folder already exists. /home/chaoxfu1/public_html/beamandbrick.com.sg/wp-content/plugins/js_composer/
Plugin install failed.”
How do I go about fixing this?
Hello. You need remove plugin before you install it again. If this does not help, remove it from the folder wp-content/plugins
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