Discussion on Mountcool - Multipurpose One Page Parallax Html Portfolio

Discussion on Mountcool - Multipurpose One Page Parallax Html Portfolio

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92 comments found.

Can anyone explain why a logo appears great on all devices but mobile? There is just a box where the logo should appear.

Hi.,

Thank you for contacting us.

We cannot verify your purchase code since you don’t have a buyer badge for your comment.

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can move forward.

Regards., BuddhaThemes Support.

Hello one question Page Main Title YES! to hide page main title on this page.

it dont work cant hide the Main Titel on my sides, can you help me, regards from Germany, Ralf.

Hi.,

Kindly, confirm the purchase code, so that we can move forward.

If you need your Purchase Code you may download it from your ThemeForest account>Downloads>choose the necessary product>Download>License certificate & purchase code

Refer: https://www.dropbox.com/s/9anfips0jlm7r2l/dt_purchasecode.jpg?dl=0

Refer the following links for getting clear idea.

http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/

Hi!

I would like to add a new page on my website but de content appears duplicated when I plublished it. The page is: https://www.berafone.es/privacidad/ can you fix it, please?

Thank you in advance.

Hi.,

Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.

If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.

Kindly refer the following links for getting clear idea.

http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/

Regards., DesignThemes Support.

Hi I’m trying to customize this product, and it’s good on pc, but on android phone the sections get mixed up. My site is http://autosource.info/signslot/ Please let me know what I need to fix.

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Hi, I would like to know if I can update my wordpress version, I don’t know if the theme is available for the last version of wordpress.

Hi.,

Thank you for contacting us.

Yes, Our theme is compatible with latest version of WordPress. You can update the latest version of WordPress. If you found any difficulties, please feel free to contact us. We are always ready to help you.

Please confirm you have used the latest version of the theme (version 1.5 updated on 2017.09.07). Else, Please follow the below instruction for how to update the theme.

http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/

Video: https://youtu.be/AKmWheWmuv8

Let us know, if you find any other difficulties!

Regards., DesignThemes Support.

Hallo, the mistake is back. with the browser chrome google the menu button does not work.

I installed all and didn’t see any error messages.

I tested with old Chrome version (Version 49.0.2623.112) works fine.

With the new one, doesn’t work. http://neuneu.mb-pc-edv.de/

this menu not work with chrome I tried it with 4 pc and reinstalled chrome

the menu does not scroll down or reacts when pressed

top right Home- service-team …..

My Mail Adress is : m.bluemel@gmx.ch

the address http://neuneu.mb-pc-edv.de/ was only a test page. I thought you wrote how it gets fixed. This is the original page

mb-pc-edv.de/wp-login.php the orginal

Hi.,

The issue has been resolved. Please have a look.

Refer : http://recordit.co/G0G7T7LIhm

Ratings:

Please don’t forget to place your worthy ratings :) Your 5 stars has a crucial part in our overall rating! Have a look at the video for the rating process.

http://recordit.co/YqdTBuEJRm

Waiting to see your 5 stars rating. Thanks in advance.

Regards., DesignThemes Support.

Hi, I have some issues with the theme:

- I would like to have the same titles as you show in the preview/example of the theme.

- The menu is not working in chrome or firefox.

- I can’t have a blog section because the page ’/blog-single’ is not working correctly (I want the same as your example: http://wedesignthemes.com/html/mountcool/blog-single.html)

PS: My website is: berafone.es. Someone else purchased the theme so don’t have the purchase code.

Hi.,

Thank you for your interest on our theme.

Kindly get the correct purchase code from your client and Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.

If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.

Kindly refer the following links for getting clear idea.

http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/

Regards., BuddhaThemes Support.

This is the last parto from the purchase code: -bb9b7519c4fb

Hi Berafone.,

Kindly sent the entire purchase code through the right bottom form located @ http://themeforest.net/user/designthemes

Regards., DesignThemes Support.

The theme menu is not working on Chrome and Firefox..

Hi.,

Get into the file path /wp-content/themes/mountcool/framework/js/public/ and replace the file jquery.scrollTo.min.js with the below file and check out the issue.

File : https://www.dropbox.com/s/pp9zghibot1xvfn/jquery.scrollTo.min.js?dl=0

It seems that your support has expired. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.

Visit the below link for renewing the support

http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., DesignThemes Support.

Hello guys. I have a little problem. The index files verison 3 and 8 do not play the video on moblie version of the site. I tried few browsers. All the same. Can you advise?

Hi.,

Please be more specific about your query with some screenshot/video where you have the issue along with the page link. So, that we will help you better.

Note : It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.

Visit the below link for renewing the support

http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/

Regards., BuddhaThemes Support.

Hi! I would like to know how I can reduce the height of the slider? I am using the index.html page Best regards,

.

Hi.,

Kindly get into your template-directory through “css/shortcodes.css”, just add the below given css code.

#slider, .tp-simpleresponsive >ul li { height: 780px !important; }

Note: You can change the height value as per your need.

Regards., BuddhaThemes Support.

I tried to upload your template and got this error message Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.

here is my purchase code: -d9ed783f7c07

Hi.,

It seems that you have purchased our “Mountcool HTML Template” version of this theme. So, that only when you have installed the theme via WordPress you are getting the error message. You need to purchase the WordPress theme from the following link as you mentioned purchase the $59 is the correct one.

Purchase Link : https://themeforest.net/item/mount-cool-one-page-portfolio-one-page-agency-theme/13443152?ref=designthemes

Regards., BuddhaThemes Support.

can i get a refund so i can buy the correct version? thanks

Hi Mate.,

Yes, please purchase the wordpress version of our theme from the above link and let us know the purchase link, so that we can refund the html template purchase.

Regards., BuddhaThemes Support.

Hi, I really liked the theme but I want to share my requirements with you, please suggest whether I can use this theme or not.

I want to create dynamic website for a software company with PHP coding.

So my question is will it support PHP coding and can I make dynamic website out of it by using this theme as front end.

Thanks in advance. Vaishnavi

Hi.,

Thank you for contacting us.

Here is the link for our Mount Cool – One Page Portfolio & One Page Agency WordPress Theme. The theme will work dynamically and to be used only with wordpress.

https://themeforest.net/item/mount-cool-one-page-portfolio-one-page-agency-theme/13443152

Regards., BuddhaThemes Support.

The google map is not working the following error occurs “This page didn’t load Google Maps correctly. See the JavaScript console for technical details.” in console api required

Hi iTechSolutions.,

We have checked your site but google map working fine. Refer this screenshot – http://prntscr.com/dnc3nv Please send screenshots of your issues. So that we can get a clear view and help you ASAP.

Regards., BuddhaThemes Support.

yes i have solved the issue by replacing google map simple javascript with api key

Hi iTechSolutions.,

Glad that you resolved the issue. Yes, need to add API key to work google map.

Regards., BuddhaThemes Support.

Hi, my video background doesn’t appear on my mobile phone. Please kindly assist. Thanks!

Hi zaccccc.,

We have replied in wordpress item section. Please have a look – https://themeforest.net/item/mount-cool-one-page-portfolio-one-page-agency-theme/13443152/comments?page=4&filter=all#comment_15027785

Regards., BuddhaThemes Support.

Hi we are having problem in map we are entering our address but its not working properly

Good Day,

I responded to your emails but I have not had any further response from your side. I have given access as requested but the theme is still not installed.

Please advise urgently.

Thanks.

As per my email to you, this was the incorrect theme I bought. I wanted to use the Wordpress theme and bought this one by mistake. I searched in the list for the theme name and got this one. I was not aware there was an HTML version too. Please can you give me a refund on this.

Hi.,

Please contact envato support team regarding your query.

Regards., BuddhaThemes Support.

Hi.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/buddhathemes so that we will check the issue.

Regards., BuddhaThemes Support.

Good Day,

I have bought Mountcool and before installing the theme on a new website I updated the wordpress install to the latest. When trying to install the theme through the dashboard by uploading the mountcool.zip file I get the following:

Unpacking the package…

Installing the theme…

The package could not be installed. The style.css stylesheet doesn’t contain a valid theme header.

Theme install failed.

I also tried uploading the unzipped theme file to my server but the theme does not show as an option under installed themes.

Please advise urgently.

Thanks,

Hi.,

Make sure the theme is installed in the path wp-content/themes/mountcool/ There may be 2 mountcool folders instead of one in the themes folder. If everything is correct, Kindly mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., BuddhaThemes Support.

Hi it’s been longer than 6 days and the theme is still not installed. I really need support with this as this has never happened on any other theme before. I have given you the access you requested. Please respond.

Hi tektonal,

It seems that you have purchased mountcool html template instead of mountcool wordpress theme, which is why it does not installed in your site. Please purchase the wordpress theme and let us know so that we can install it for you. You can purchase the mountcool wordpress theme from this link https://themeforest.net/item/mountcool-multipurpose-one-page-theme/13443152

Regards., BuddhaThemes Support.

I am considering purchasing this theme but wondering if the angled images are optional. For instance, is it easy to display flat/straight images instead? And is the photo that overlaps the bottom left of the home page background image (where there is the phone number/email) required or optional? Thank you!

Hi.,

1) If you don’t need “angled images” , we will customize it for you.

2) Phone number and email options are optional.

Regards., BuddhaThemes Support.

Dont work good with edge ?? menu are under the logo

Hi.,

Thank you for contacting us.

We will check that issue and update it in our next version. Thanks for letting us know.

Regards., BuddhaThemes Support.

Hi there, after updating to WP 4.5, the mount cool child page builder no longer works. every element that is opened clears all the previous formatting and content, and will not display in “visual” mode, only in text mode. Is there any way to fix this?

Hi.,

Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/buddhathemes

Regards., BuddhaThemes Support.

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