Reviews for Moview - Responsive Film/Video DB & Review Theme

45 Reviews

for Customer Support

The customer support system is broken, its very hard to get through. We have to go to the theme website and they have removed the dropdown to select this theme in the category. Hope they fix it soon.

themeum

Author response

Hi there,

We're sorry for the inconvenience. Please open your support thread here: https://www.themeum.com/tf/forums/forum/moview/.

Hope you will have a solution for you very soon.

Thanks

for Customer Support

when ever we raise any question, they reply immediately and gives good support..this is my 2 years experience with them...

themeum

Author response

Thanks a lot for your awesome review

for Other

في ملفات ناقصه مو مثل الي في الفيديو الي بموضوع تعليم تثبيت القالب في ملفات ناقصه كثير ارجو تصحيح الملفات خساره 55دولار على قالب ملفاته غير كامله او غير صحيحه مثل الي في الفيديو التعليمي

themeum

Author response

Hello,

We sincerely apologize for your inconvenience. We understand your frustration. We always work hard to provide our customer with 100% satisfaction. We can not describe you how sorry we are!

We cannot thank you enough for purchasing our product and hope that you will keep faith in us in future. Let us help you to deliver what we’ve promised.

We are really very sorry to see your frustration and request you to come to the support forum.

We are waiting for your thoughtful reply.

Regards,
Fahim

for Bugs

A horrible theme, full of problems and bugs, without updates.
Furthermore, the worst customer care ever !
A group of Indians who respond after weeks, if they answer.
The nice thing is that these assistants know almost nothing about how to solve the problems of the topics.
Most of the time the ignore you, or they pretend not to understand what you write.

Really embarrassing,
I would never recommend it to anyone !

themeum

Author response

Dear valued customer,

We sincerely apologize for your inconvenience. We understand your frustration. We always work hard to provide our customer with 100% satisfaction. We can not describe you how sorry we are!

We are not from India. We can't find your support ticket on the support forum (there are no username- gtale)- https://www.themeum.com/tf/forums/forum/moview/ We are really very sorry to see your frustration and request you to come to the support forum.

Kindly email us- support@themeum.com with your live site URL. You'll get the support personally.

We are waiting for your thoughtful reply.

Regards,
Fahim

for Design Quality

Great theme & great community on the themeum forum. Thank you!

themeum

Author response

Thanks so much for this very detailed review and 5-star rating!
I'll glad share this with the rest of the team. We really appreciate it :)

Best Regards,


Fahim Murshed
Fahim
Customer Success Ninja

Themeum







for Customer Support

Fantastic theme and some of the best support I've seen on ThemeForest. I"ve heavily modified the theme to work with our specific video game review requirements. Lots of little to major edits here and there; and they were happy to assist with everything. The help from the devs have been outstanding and a pleasure to work with. The best I've seen yet on here.

The Moview theme itself is also really impressive and powerful, offering tons of options and a sleek look that is highly responsive. We are very happy with this theme, support, features and look. We will be launching our redesigned site shortly and can't wait!

themeum

Author response

Wow! Thank you so much for taking the time to leave this excellent review :)

We really appreciate you being a loyal customer and helping to share the word about us. We are glad you enjoy using our theme. If you have any further suggestions for features requests. Please let us know.

Best Regards,
Themeum Support Team

for Other

Theme is great, but the support is the REAL winner here. They get back to you in a timely manor and they make sure they are clear with their answers and you are satisfied.

themeum

Author response

Thanks a lot <3

for Customer Support

amazing support..timely reply and they are always there to help solve queries..

themeum

Author response

Thanks

for Feature Availability

Lots of optiona, many many features. Also fast and friendly support.

themeum

Author response

Thanks a lot.

for Customer Support

Excellent Support always helping and great theme.

themeum

Author response

Thank you and good luck @obonelli

for Customer Support

The quality of the theme itself is pretty great. It's mostly straightforward to use.

But the real reason for the 5 stars is for the amazing support. I get replies to my questions within a day's time and are usually correct in understanding what I'm asking.

Great work!

themeum

Author response

Thank you so much.

for Design Quality

I think Moview is the one of the best wordpress theme for Youtube/video content.

themeum

Author response

Thank you so much :)

for Design Quality

This is one of the great themes for movies maybe the unique one. However, it is so slow. Although I use one of the best hostings, it takes 10 seconds to load. This is the biggest disadvantage for the theme. Support is only limited for description, they do not do more than documentation.

themeum

Author response

Hi, Thank you for purchasing our Moview theme. We have checked your website. Here is the report https://www.dropbox.com/s/nuxkkcidhvs8qti/moview-loading.jpg?dl=0

See the attached image very carefully. Those issues do not belong to the moview theme. You need to use optimize image and also use few plugins which speed up your website. Please see this article to speed up your website https://www.themeum.com/how-to-speed-up-your-wordpress-site-7-quick-tips/

For any help post your issue in our support forums https://www.themeum.com/questions/

for Customer Support

The theme is exactly what we want! Awesome customer support!

themeum

Author response

Thanks

by
by
by
by
by
by