Parallelus

Parallelus supports this item

Supported

232 comments found.

Hello, I paid for extended support about 5 days ago and although it says I have 6 months at themeforest envato, you support site still says expired and I am unable to access the support I’ve paid for. Please advise asap, thanks.

We have sent you two emails regarding this issue, yesterday and the day before. If you have not received them, please check your junk mail folder.

To save time, here is the email that we have sent to you twice….

Our records show that you originally purchased our Moxie theme two years ago (the support for which will have expired), and then you purchased an additional 6 months of support on Nov 15.

I’ve checked our database and the account for ‘karolsnewday2’ is activated so all you should need to do is login and rejoin the Moxie group. Please could you do that as soon as you receive this email and let us know what happens. Please make sure that you use the ‘karolsnewday2’ username when logging in to the Help Center.

Note that the error message you received (“The provided Envato Account information is already associated with the user karolsnewday2 on the Parallelus Help Center.”) suggests that you had logged in using a username other than ‘karolsnewday2’. This is why I am asking you to try again, making sure you use the ‘karolsnewday2’ username when logging in.

Please let us know how that goes.

I only have one login which is karolsnewday2, I was inside but now password not working. I’ve set a new password. Strange. I clicked allow from your site and it pushed me to themeforest where I purchased. Weird.

Anywazzz, now that I’ve found waldo in all the info given… the logo is in and after back and forth coding it’s now not covering any text on the slider. It’s fixed, sort of! Now I have to go adjust where the navigation is so it’s aligned with the logo. On to the next issue due to this logo crap!

Thanks for getting back to me on this.

I don’t see any threads on how to move navigation down on header. Now that I have a larger logo, the navigation is not vertically centered on the header, it sits near the top. I’ll keep looking around, but do you know of any thread that helps adjust the navigation vertically, or the padding on it if any?

Pic of issue: http://cacmgmt.com/wp-content/uploads/2016/11/Capture-navigation-not-vertically-centered-on-header.jpg

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hi, could you tell me why my page 2 pagination doesn’t point to page two and just points to the same 1st page? http://howtoforextrade.net/page/2/

hwood69

hwood69 Purchased

How do I update the footer? All I can see is a bunch of numbers and letters in the static content where the footer reads from. I love the theme and purchased so long ago that support is expired. I just need help with this. Any chance you can throw me a bone, thanks!

Sounds like you haven’t enabled Visual Composer for all post types.

hwood69

hwood69 Purchased

Amazing!!! Thank you so so so so much. Excellent support and theme!

Gouvea

Gouvea Purchased

Is it safe to update from 1.3 to 1.3.8?

Of course.

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

mlizgi

mlizgi Purchased

Hello there,

1. I can not interfere with the footer menu. I want to change the names and links of the menu part in the footer menu, the logo and the bottom part.

2. The theme has icons in the top menu. We bought the theme but there are no icons in the top menu. Could you describe it?

3. I also can not find the place to change the icons in the lower middle of the theme.

I’m glad you helped me.

Thank you.

Ahmet Atamer

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

How do you enable footer widgets to show? Site is fully patched but widget content will not show up, I am not using static content. I just want simple text widget to show in Footer – Top Section and Footer – Bottom Section. Anyone have same issue?

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

keawe

keawe Purchased

Hello, how do I make the menu sticky?

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Gouvea

Gouvea Purchased

Can I update from 1.3 to 1.3.10 directly?

Yes.

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I’ve been using Moxie for the past year or so for my personal website and recently, it came up as a white, blank screen on my GoDaddy host. I tried all the usual things: deactivating plugins, reloading the theme, etc.) I even tried creating a subdomain and did a fresh install of Wordpress and of the theme—same result. After spending quite a bit of time with the GoDaddy people, they declared it was a problem with the theme, which my tests seem to bear out. Are you looking into this and will there be an update with a fix coming soon?

Our themes all run perfectly well on GoDaddy hosting, and that includes our Moxie theme. No other Moxie users who are hosted with GoDaddy are reporting any problems.

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

You will need an active support license to access our Help Center.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Thanks for the response and I’ve re-upped my support so I can get your help.

Can you guys help me with a simple information? Where is the custom css located on backup files?

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hi

I have a question,

On your theme is “This item is licensed 100% GPL.” May I use it to my end product (wp theme) and sold for example in themeforest market ?

Anna

I think this is a question for Envato, the company which operates this ThemeForest website: https://help.market.envato.com/hc/en-us

Please direct all questions about licenses to Envato. Thanks.

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