Hello, I paid for extended support about 5 days ago and although it says I have 6 months at themeforest envato, you support site still says expired and I am unable to access the support I’ve paid for. Please advise asap, thanks.
We have sent you two emails regarding this issue, yesterday and the day before. If you have not received them, please check your junk mail folder.
To save time, here is the email that we have sent to you twice….
Our records show that you originally purchased our Moxie theme two years ago (the support for which will have expired), and then you purchased an additional 6 months of support on Nov 15.
I’ve checked our database and the account for ‘karolsnewday2’ is activated so all you should need to do is login and rejoin the Moxie group. Please could you do that as soon as you receive this email and let us know what happens. Please make sure that you use the ‘karolsnewday2’ username when logging in to the Help Center.
Note that the error message you received (“The provided Envato Account information is already associated with the user karolsnewday2 on the Parallelus Help Center.”) suggests that you had logged in using a username other than ‘karolsnewday2’. This is why I am asking you to try again, making sure you use the ‘karolsnewday2’ username when logging in.
Please let us know how that goes.
I only have one login which is karolsnewday2, I was inside but now password not working. I’ve set a new password. Strange. I clicked allow from your site and it pushed me to themeforest where I purchased. Weird.
Anywazzz, now that I’ve found waldo in all the info given… the logo is in and after back and forth coding it’s now not covering any text on the slider. It’s fixed, sort of! Now I have to go adjust where the navigation is so it’s aligned with the logo. On to the next issue due to this logo crap!
Thanks for getting back to me on this.
I don’t see any threads on how to move navigation down on header. Now that I have a larger logo, the navigation is not vertically centered on the header, it sits near the top. I’ll keep looking around, but do you know of any thread that helps adjust the navigation vertically, or the padding on it if any?
Pic of issue: http://cacmgmt.com/wp-content/uploads/2016/11/Capture-navigation-not-vertically-centered-on-header.jpg
Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.
If you need theme support, please visit our Help Center. Thanks.
Visit our forums: http://para.llel.us/support/
Hi, could you tell me why my page 2 pagination doesn’t point to page two and just points to the same 1st page? http://howtoforextrade.net/page/2/
How do I update the footer? All I can see is a bunch of numbers and letters in the static content where the footer reads from. I love the theme and purchased so long ago that support is expired. I just need help with this. Any chance you can throw me a bone, thanks!
Sounds like you haven’t enabled Visual Composer for all post types.
Amazing!!! Thank you so so so so much. Excellent support and theme!
Is it safe to update from 1.3 to 1.3.8?
1. I can not interfere with the footer menu. I want to change the names and links of the menu part in the footer menu, the logo and the bottom part.
2. The theme has icons in the top menu. We bought the theme but there are no icons in the top menu. Could you describe it?
3. I also can not find the place to change the icons in the lower middle of the theme.
I’m glad you helped me.
How do you enable footer widgets to show? Site is fully patched but widget content will not show up, I am not using static content. I just want simple text widget to show in Footer – Top Section and Footer – Bottom Section. Anyone have same issue?
Hello, how do I make the menu sticky?
Can I update from 1.3 to 1.3.10 directly?
I’ve been using Moxie for the past year or so for my personal website and recently, it came up as a white, blank screen on my GoDaddy host. I tried all the usual things: deactivating plugins, reloading the theme, etc.) I even tried creating a subdomain and did a fresh install of Wordpress and of the theme—same result. After spending quite a bit of time with the GoDaddy people, they declared it was a problem with the theme, which my tests seem to bear out. Are you looking into this and will there be an update with a fix coming soon?
Our themes all run perfectly well on GoDaddy hosting, and that includes our Moxie theme. No other Moxie users who are hosted with GoDaddy are reporting any problems.
You will need an active support license to access our Help Center.
Thanks for the response and I’ve re-upped my support so I can get your help.
Can you guys help me with a simple information? Where is the custom css located on backup files?
I have a question,
On your theme is “This item is licensed 100% GPL.”
May I use it to my end product (wp theme) and sold for example in themeforest market ?
I think this is a question for Envato, the company which operates this ThemeForest website: https://help.market.envato.com/hc/en-us
Please direct all questions about licenses to Envato. Thanks.
Where can I find a tutorial to update the theme?
Use FTP to delete the existing Moxie theme folder on your server and then upload the new theme folder from your computer to your server. To update the required plugins, after updating the theme go to Dashboard > Updates and click the Check Again button. All available updates will then be listed and you can update items directly from that page.
About new internet traffic which is more than 50% made with mobile phones you consider Moxie theme it is a actual theme? Or do you recommend a lighter theme and targeted for mobile from Paralleus portfolio. Thanks.
Moxie is a responsive theme, which means it is designed to work on all devices. Check it out here: http://para.llel.us/themes/moxie-wp/
a client of mine has an older version of the theme 1.2.1 but which has been modified quite a bit, and he didn’t update it in time, because did not have a child theme. Do you recommend to update it, has a good benefit? Although this will lead to a lot of work to the site from scratch?
For compatibility and security reasons you should always make sure that your website is using the latest version of the theme and its required plugins.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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This item is licensed 100% GPL.
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