Parallelus

Parallelus supports this item

Supported

220 comments found.

Hello, I bought the new visual composer but I am unable to install it. Can you please tell me how to do it because when I try to do so, it says it already exists.

Will you please provide step-by-step information on how to remove built-in Visual Composer version from the site and install default Visual Composer without losing extra functionality that may be added by you as the WP theme author. Thank you so very much!

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I am keen on the Moxie theme for my personal website but would first like to enquire w.r.t. Moxie theme for Wordpress before purchasing it:

1. Is Moxie compatible in general with the plugins for custom / user login pages such as Customer Area, New User Approve and Profile Builder?

2. Is Moxie compatible with the security plugins in general, for example: Wordfence, Login Security Solution and All in One WP Security & Firewall?

Thank in advance and hope to hear from you soon! :)

We’ve never used any of those plugins with Moxie but there is no reason why they should not work. In almost two years of sales I think we’ve only ever had one plugin that couldn’t work with Moxie. Generally speaking, should you find that a plugin doesn’t work with Moxie then you can start a topic in our Help Center for that issue and we’ll look into it; if we can change the theme to get that plugin working with it then we will do that.

Could you please update the changelog on the frontpage with the recent changes (1 Jan 15)? Thank you!

There’s a detailed changelog file included in the “All files & documentation” package, and there’s also a summary of what’s new in the latest version in the Moxie forum in our Help Center: http://para.llel.us/support/groups/moxie/forum/topic/latest-version-moxie/

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Nothing but issues with Megamenu. I wish I could just install my version of the plugin because I have the pro version. But with the menu active I my submenus go left even though the link is on the right. Documentation is very poor on this. I want it to look just like demo menu. How do I do this?

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Menu hover color is not changing. I will use your demo as the example.

You go to the homepage – I would like this to be the active link color the same as the hover color.

If you go to a page that has a dropdown the link is active. But if you go to page without the dropdown it does not show active. Same with hover. If the menu has a sub menu then hover over primary works, but if you hover over home again it does not show the hover color.

This seems to be an issue would like to know how to resolve. Once again your demo does this too.

Thanks

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I want to remove the post date from blog posts but is no other option except to delete <?php the_date(); ?> or this function <?php the_time(); ?> and to modify style.css .entry-author-link, .entry-permalink, .entry-date, .entry-meta { display: none; } Anyway I will try to create a child theme..

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Kia ora! Prepurchase question, all good with eCommerce plugins etc. Which would you recommend for this particular theme or are any of the top solutions sweet (WooCommerce, etc.)

Many thanks :)

In almost two years since Moxie was first released I can’t remember a single Help Center topic about a problem with any e-commerce plugin. Does that answer your question?

I purchased moxie and I am unable to install revolution slider and visual composer. These are suppose to come with the theme. Can you please help.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hi there, could I get the demo .XML file ?

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Do you still provide support on your forums? I’m waiting some answers from you but nothing yet :( and it seems the last posts on the forum are 1 year old.

Please allow up to 24 hours for any reply from the support team, sometimes longer at weekends and on holidays.

The most recent question in the Moxie forum was answered 1 day 20 hours ago.

Posting here and adding posts to the topic you started in the Moxie forum (thus bumping it back to top of the list) is a great way to help us take longer to get to your original question. All requests for help are dealt with in order, from the bottom of the list upwards.

Thanks.

js_composer (Visual Composer) included in theme pack is modified and adapted to Moxie? Or is a standard plugin and anytime I can install an updated version? I ask that because I think that may cause conflicts between for example a Moxie theme VERSION 1.0.4 and a new WPBakery Visual Composer VERSION 4.3.2.

Moxie comes with the standard Visual Composer plugin. We have extended the plugin to include some more shortcodes and features, and we have styled many Visual Composer elements to fit in with our theme design. The current version of Moxie (v1.3) comes with v4.4.2 of Visual Composer.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Is this theme already compatible with WP 4.2?

Yes.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I want to purchase, but I also want to make sure there’s adequate support. Your support forum is also down (error establishing database). Just a heads up…

I’m in the middle of a sweep of our Help Center forums right at this very moment. I’ve not noticed any down time, but perhaps you had a bad connection or something?

Hi,

I purchased this highl recommendable theme.

One question:

After activating the Child theme for Moxie, installing 3 css in sophina, I found that my logo and favicon disappeared. Then I couldn’t load it again because “Theme Options” under “Appearance” is not there.

Thank you for your support!

Thanks!

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I’m relatively new to WordPress so I apologize if this is a stupid question. Other themes I have used allowed me to edit the footer in the widgets section. Where do I go with Moxie to make edits to the footer? I just want to add social icons, company contact info, a Google Maps widget and some text. (Four columns in all)

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I attempted to sign up for the support center and I never received my verification email. I’m a little unsatisfied at how difficult it has been to get support for this theme. My email is shawn.mcfadden@squishstudios.net

I’ve manually activated your account.

can you add a bbpress too moxie theme ?

i’m about too buy the theme that’s why and see if you can add bbpress on it

Yes.

ok thank you

Is there any way to see what the “mega menu” looks like with just one column in the drop down? I’m trying to visualize it.

Is the box below the header required? (as in the example): http://para.llel.us/themes/moxie-wp/portfolio/nam-liber-tempor

Can the “Portfolio Logos, web design, photography” can that box be removed? I don’t want this type of box on the pages.

Thanks

Sorry, we don’t have an example of a one-column submenu; it’s easy to do though.

The area at the top of the page that encloses the logo and navigation menu is what we call the masthead. The area directly below it is a custom content area, you can add whatever content you like to that area.

PamelaS

PamelaS Purchased

I have had Moxie for awhile now, and through several updates it has not updated WPBakery Visual Composer and Revolution Slider. What’s the point of having this as a part of the Theme if it’s not updated?

We always include the latest stable versions of Visual Composer and Slider Revolution in every theme update.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hello, trying to update to latest version of theme and when I activate it, I’m getting PHP Fatal error: Call to undefined function vc_get_shortcode() in /wp-content/themes/parallelus-moxie/extensions/plugin-installer/plugins/js_composer-custom.php on line 289

Try using FTP to delete the ‘wp-content/plugins/js_composer’ folder. The theme will notice that a required plugin is not installed and will prompt you to install it again.

Support is provided in our Help Center. If you can’t find a solution using the forum search, please create a new topic for each separate issue and we’ll do our best to help.

                                                                                                             

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

How do you edit the footer? I tried using the support forum, but keep getting denied access even though I purchased this theme.

Support is provided in our Help Center.

At what point are you denied access to our Help Center? Do you see an error message, or what?

After signing up, did you activate your account?

We’ve had several new customers sign up for Help Center access over the past few days, so I think the sign-up procedure must be working.

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