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Support on this product is severely lacking. I have emailed support 4 consecutive times without resolution on my issue with all content in the footer appearing on the left side of the template. Their responses have been nonsensical unrelated answers in broken English.
My apologies for the inconvenience, To provide the support you need to povide site access to us. Without requested details support will be ineffective.
i agree.. support is slow and sometimes non-existent.. plus they do not describe things well and don’t understand English.
Sorry for the trouble. We are looking in to ways we can improve on support.
Are you able to provide me with the 1.5.1 version? Will it work on it?
We have v1.5.0 and 1.5.3
Will any of those work with 1.5.1?
i’ve installed it locally and keep getting the message to refresh my page when I set it to the mozen theme. Please help. Maybe it’s a permissions thing?
Are you using quickstart or just theme for installation? We recommend you use quickstart for smooth installation process.
Alternatively give us current site link & your FTP details.
Do you know if this will work with COWOA module, for guest checkout?
But when you replace all file there is possibility to lost all default code from it.
hallo what file we must make edit to change the (free shipping over 599 euros ….....)thanks
For that you have to change a value of labels HEADING_FREE, HEADING_ORDERS, HEADING_OFFER
File path : includes > languages > english.php
thank you now something else , i have a problem with the zen cart 1.51 when purchase with italian – germany – english – france language everything is fine when customers use greek language going all well but not make record on orders the shipping infi nad the name address of customers make record only the products they buy
is perfect now we resolve the problem thank you all guys
for the friends have the same issue with zen cart – you uninstall the language and you install again of course you not forget to give the same text number
having issues with your ajax add to cart, we have prices turned off till registered, but guests can still add to cart and view prices once the items are in the cart.
Please click on support tab and send us your site admin details
I’ve tried your solution, it did not work, and I’m still waiting on a response…
how about fixing the problem first, or at least respond to my emails before asking me to modify my review ( your quick to reply to the review, try applying that to support )
we did resolve the issue and replied on email support
try checking one of the category pages
a response would be nice…
replied on email support
Please check the screenshot the additional images I have uploaded but it’s not working.
This is theme bug ? please help me it need to fix urgently
why not reply so far ?
replied on email support.
could you please forward email to firstname.lastname@example.org ?
But my problem not solved send me your email i will send you admin login and FTP details
just reply to email we have sent on email@example.com
Hello I need to use COWOA module. This module overwrite some files of mozen. I try it and the layout of the site go break and I must load the backup. Can you give me the good file for this module?
Thanks a lot.
Sorry but We do not have files for this module.
how to change the name of the Navigation,such as :features,store. I change it in \includes\templates\mozen_temp\common\tpl_drop_menu.php .but it is still the same
To change a text of navigation open page ” tpl_drop_menu.php “
Search : " HEADER_TITLE_FEATURES "," HEADER_TITLE_CATEGORIES "," HEADER_TITLE_MANUFACTURER " remove this labels and put your text over there.
Ex. : <?php echo "YOUR_TEXT" ; ?>
hallo what must do to fit well the slide images (not in the place must be ) going to left side
Please Give a snapshot of it and your current site link, we can check it.
We have updated Mozen with latest version and also removed old version Jqueries which are not in use..Thanks.
unfortunately, some of the scripts are now broken because you have not updated the scripts to work with the latest jquery and by removing old versions of jquery these features no longer work
does this work with 1.5.5c? If so would purchase today!
yes we do have 1.5.5 version. Do you want to use for existing site?
no this is for a new site I am creating… should I just purchase and download this version? was hoping to get started on it now
yes.. please go ahead with purchase and we are here for any support you need.
in the New Products Page, some products are appearing with an incorrect price.
I replied back yesterday, the problem is not Tax, one items displays as $11 in new products and $149 everywhere else
It’s the Price Array in New Products list, first product in the list has no product, then the second product has the Price from the first product
you fixed the prices, but Can Now add to cart to view unauthorized prices, for a unauthorized users.
no response from my last email, the last file you supplied still has issues, check the default zen cart files as they work correctly for the the desired settings of prices hidden and add to cart not available unless authorized
Please update the files for the fix that demfilz brought up, the new products prices are showing the wrong prices.
How soon will this be available for 1.5.5e?
its available to download now.
Still having issues with users that have registered, but not yet been approved to view prices, can add products to cart then view prices of items in cart
Thanks for contacting. Your support seems to have expired.
would seem so… it doesn’t change the fact that your template has issues
When using a mobile device every time I click on the button on the home page flex slider it takes me to the page for the last slide rather then the slide currently active. Is there a fix for this ?
it works on demo site. Have you already purchased mozen?
I tried on the demo website and got the same problem as I do on mine. It works fine on a desktop but when using a mobile phone, I tried on a samsung android and apple IOS, every”shop now” button on the slider brings me to the link for the last slider. For example in your demo each slide brought me to the bed with yellow sheets . Yes I have purchased it.
Sorry but we are not able to verify your purchase.
Still no solution to Shopping Cart prices being accessible for non approved customers?
replied over email support. By the way you support package is expired.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
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