29 comments found.
Hello. Whole Theme looks dark (black at most cases). Does this Theme provide option of changing to lighter version of look? Menu, Posts – everything has BLACK color. Is there an option to change this color to White?
Hello,
Thank you for contacting us!
Absolutely! The theme offers a user-friendly and intuitive Color Scheme Editor. The colors can be easily changed in the admin panel: Appearance -> Customize -> Color Scheme Editor > Color settings > Advanced. Please check the guide http://mrcobbler.ancorathemes.com/doc/#theme_customizer
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello there! Beautiful!
I was also wondering – since many other themes here on Envato market don’t have option of changing links to pages that are part of premade layout. For example – your pre-customer made “Services” – where you assign group, will have link as follows: www.testpage.com/services/groupname – where you have no option of changing ”/services” in link, since it’s premade layout in theme, that is not possible to be changed by Administrator of website (your customer) OR – your Theme does include such option of changing this “part”?
Thank you for your answer – this may be important for some people too, since links are important too.
Sure. You can amend services slug in the cpt.php file from wp-content\plugins\trx_addons\components\cpt folder and resave changes in Settings -> Permalinks.
Our Tech support team will be glad to assist you with any questions you have. Moving forward, please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Beautiful! Thank you for respond! I recommend this theme for people who want well precisely done WP theme for their website.
Bonjour,je suis interessé par votre thème,mais je veux etre rassurer concernant l’installation de la demo de presentation. est ce que vous installez si oui le prix
Hello,
Thank you for your interest in our theme!
Our template has a simple One-click demo data import tool. It allows you to get a precise copy of our demo website.
But all clipart images included in this theme are copyrighted to their respective owners. For this reason, we insert their blurred/watermarked versions during the demo data import. However, Our Tech Support team can send you PSD files or the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
As for theme installation, our Customization Studio would be glad to help you. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
wpbakery, both frontend and backend is not loading. I have checked all the settings and everything seems enabled.
Hello,
Thank you for choosing our theme!
To avoid any issues, Essential Grid, WPBakery and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://mrcobbler.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
If the issue persists, please provide your website details in your support ticket at https://support.themerex.net/ticket/45720 Our Team will definitely help you.
Regards.
Hello. I am experiencing very annoying problame that makes it impossible to create my website. WPbackery is not loading the edit element popup. When I click on edit icon after WPbackery is loaded then the popup appears but not loading the edit form.
Please help me resolve this issue I will provide all the website credentials and hosting credentials.
Thanks in advance!
Hello,
Thank you for contacting us!
Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://mrcobbler.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I’ve never seen better made WP theme. Such precious! #nopaidcoment
Hello! Does your Theme and Font in it support “unusual” symbols like ö ü š ž í é, and so on? Thank you for your answer!
Thank you for your answer! May I have few more questions? Is it possible to change theme color – meaning there is light brown, could it be changed for example to blue? Another question is, can I change the font/size/italic/bold of simple text in Blog?
Live Preview does not work correctly – shows only the home page
Hello,
Thanks for letting us know!
We have fixed permalinks. Please check it now: https://mrcobbler.ancorathemes.com/
Thank you.Hi, I am getting at site:
[24-Apr-2020 09:14:32 UTC] PHP Warning: “continue 2” targeting switch is equivalent to “break 2”. Did you mean to use “continue 3”? in wp-content/plugins/revslider/includes/operations.class.php on line 2862
Can you look what is going on?
Hello,
Thank you for contacting us!
Most likely Slider revolution should be updated.
Please submit a ticket at https://themerex.net/support/ – our Support team look into that and assist you.
Thank you in advance.On the store page in mobile view, are you able to have the filters and categories box at the top of the page rather than the bottom.
I would also like to know if you can add a color background to the top menu. Eg a white or black bar?
Hello,
Thank you for your interest in our theme!
You may need additional changes in responsive styles to change position of sidebar on mobile.
Yes, you can add a background color to the top menu.
Best regards
Hi there, Theme looks great. I ran the preview through Google’s Page Speed Insights. Re- Optimisation Scores: The mobile version scores 56/100 while the desktop scores only 37/100. I see HTML has been minified, but CSS and Javascript has not been minified.
Also, render-blocking JavaScript and CSS in above-the-fold content Your demo preview has 9 blocking script resources and 28 blocking CSS resources causing a delay in rendering the page.
Do you have these issues as items to be fixed in upcoming release?
Hello,
You may use additional plugins to minify files. In case you have any further questions, please submit a support ticket at https://ancorathemes.ticksy.com/. Regards
PRE SALES QUESTION – is this theme being updated? Nothing mentioned for 6 months.
Hello,
Thank you for your interest in our theme.
Latest version 1.1 was released 05.04.2018, which is 3 months ago.
Version 1.1.1 is in progress now and will be released soon.
Thank you.
Is there a way to remove the cart / $0.00 feature feature in the top banner? I don’t need that enabled.
Hello,
Yes, it is possible.
Please navigate to Appearance> Customize> Additional CSS and add this code:
.top_panel_cart { display: none !important; }
Best regards
I’m having some issues with the google maps not loading properly. I was able to obtain an js api key and inputted it in appearance->themrex addons->api->google api key, yet it still does not load. Am I missing something?
Hello,
Please submit a ticket https://ancorathemes.ticksy.com/ providing with password for your website, so we’ll test the map and assist you.
Thank you in advance.
Is there any way to edit the services permalinks to go to a single page like the deafult services-page instead each having their own unique page? I like the some of the services design layouts on the the default home page but the permalinks directs to a unique page for each services which I don’t want.
Hello,
Thank you for contacting us.
Such logic of services shortcode that it displays the icon or the image + short description of the single service post. Unfortunately there is no such option in admin panel to change redirection to single service post.
This change requires additional customization of the theme source files, which is beyond our support service. Please submit a ticket https://ancorathemes.ticksy.com/ for more details.
Thank you for understanding.
There’s a new WPbakery update but I’m unable to update it. Are you able to update it so people that purchased your theme can get the updated plugin as well?
It’s also not allowing me to delete columns/fields/etc within visual composer. Is this due to the old version? This is a big inconvenience.
Hello,
Thank you for choosing our theme.
Please submit a private ticket https://ancorathemes.ticksy.com, providing us with access details to your admin panel, so we’ll update Visual Composer and check issue with editor.
Thank you in advance.
Submitted!
Hello,
Thank you for cooperation.
Have a great one!
Hi, I’m interested in buying this theme, are there any new updates?
Hello,
Thank you for your interest in our theme.
Update for this theme is in progress at this moment. Meanwhile you are always able to request the latest versions of plugins that come bundled with theme.
Best regards.
Hello, I have decided to buy this beautiful theme, I have a problem when uploading the demo files from One Click Demo Data, this gives the following errors: Errors that occurred during the import process:
Errors that occurred during the import process:
Error load data from the file ‘http://mrcobbler.ancorathemes.com/demo/default/posts.txt'. Please, try again! Error load data from the file ‘http://mrcobbler.ancorathemes.com/demo/default/theme_mods.txt'. Please, try again! Error load data from the file ‘http://mrcobbler.ancorathemes.com/demo/default/theme_options.txt'. Please, try again! Error load data from the file ‘http://mrcobbler.ancorathemes.com/demo/default/widgets.txt'. Please, try again!
Best regards.
Hello,
Dummy data installation depends on your server settings.
Most likely such error appears because of allow_url_fopen function is disabled on your server and it doesn’t allow to import dummy data from our server.
Please contact you hosting provider asking to enable allow_url_fopen function on your server.
Also we have already replied you in ticket.
Please check.
Regards, the theme was working fine, but recently, my site threw a 500 error, it ruled out several options until I realize that the cause is the add-on ThemeREX Addon, I need a solution. Thanks
Hello,
Please submit a private ticket https://ancorathemes.ticksy.com, providing us with access details to your admin panel and server, so we’ll look into the issue.
Thank you in advance.
I all ready did, still waiting also Categories does not work correctly also in the theme.
Hello Bart,
Thank you for cooperation.
We have already replied to your ticket.
We are looking forward to hearing back from you.
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com/, feel free to contact the support operator directly via email at doctor.ravik33@gmail.com specifying your purchase code.
Please take our apologies for any inconvenience caused.
Regards
Hi there if i add varations in the Woocommerce it keeps saying on hte front page 0,00 if you select a size it shows the price. Have at it in Bulk can´t find the problem please help.
www.mamahuhu-nl.com
Hello,
Thank you for choosing our theme and contacting us.
Please submit a ticket https://ancorathemes.ticksy.com/ providing us with with access details to your website, so we’ll look into the issue.
Thank you in advance.
The problem is still there no fix. Please help. It is in theme of i swtich from theme i have no problems.
Hello Bart,
We have replied to your ticket.
Please re-check our reply.
Thank you.
