getbowtied

getbowtied supports this item

Supported

This author's response time can be up to 1 business day.

1514 comments found.

Hi, the visual composer plugin does not work. I contacted support who told me to remove the plugin and reinstalling the new version but they advised me to come and ask your opinion before it. My Website is online. Thank you.

After updating the theme to 2.2.1, a notification will show up on your administration dashboard screen inviting you to install a new plugin called: Get Bowtied Tools. This is a small plugin that handles the automatic theme updates, your products key and the demo content installer. Part of making the theme lighter and faster was to move this back-end functionality outside the theme, into a plugin. So, just go ahead and install the plugin as well after updating the theme and the Mr. Tailor section will show up again.

Cheers! Adrian.

Hi, this plugin is installed but the menu does not appear so far unfortunately. I tried to uninstall to install again but without success. :/

Hello again,

With or without the plugin, the menu should show up. You should check under Appearance > Menus if the menus are assigned to their menu location.

You should also go through the Troubleshooting Guide and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.

Cheers! Adrian.

2schaa

2schaa Purchased

Hello, everything seems alright but when products are added to cart, the cart does not refreshes & shows the item count & cart slide menu is blank. You can view it here http://goo.gl/JGR8BC. pls advise. thanks

presale question: can I have the add to cart button already visible near the price instead to see it just only on mouse hover?

Hello @elleci78,

This is Adrian, happy to be talking to you about Mr. Tailor.

No, at the current time, there’s no built-in option that would allow you to do that but we do plan to implement it with the following update. It has been requested before and it is on our roadmap.

I’ll be around if you have more questions.

Cheers! Adrian.

NKstudio

NKstudio Purchased

Great theme, I need to setup the search bar to search the whole website, not just the products? also need to change the inner wording from search products to just search.

Hello @NKstudio,

Regretfully we won’t be able to help you with that. By default, if WooCommerce is installed, it will search for products only, if not installed, it will search for website content. I believe it would requires some custom coding to change that, but you should be looking into plugins too. Maybe you can find a plugin to help you with it.

Cheers! Adrian.

NKstudio

NKstudio Purchased

Thanks Adrian

cayosar

cayosar Purchased

you guys don’t provide update for the revolution slider anymore?!

Hello @cayosar,

It is no longer included with the theme but we continue to provide it via support.

Cheers! Adrian.

Hi I’m having an issue where when I click on the quick view option of the product if it’s on sale it’s not showing the strikethrough on the sale price.

Hello,

That doesn’t seem to be happening at this end so I can only assuming it’s a site specific issue at this point.

You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.

Cheers! Adrian.

Is there any possibility to insert with visual composer 7 columns within a page???? Just let me maximum 6

My logo is taller than wider, try to install and does not appear

Hello there,

For as far as I know you cannot do 5 and 7 columns, maybe you can find a way to simulate it or reorganize the content the content. Please reach out to the support team if there’s anything else we can help you with.

Cheers! Adrian.

Hello, I have a pre-sales question. When I was browsing this page http://mr-tailor.getbowtied.com/home/home-v6-collection/ on my iPhone, it showed a blank page instead of video playing. Is it because of video playback doesn’t support on mobile or you forgotten to put a placeholder?

Hello @issaczzz,

Yes, it is true, it happend because videos cannot autoplay on mobiles, we just need to set a cover / background instead.

Cheers! Adrian.

mikeveee

mikeveee Purchased

Hello. I purchased this theme a while ago and am quite happy with it. I recently updated the theme and visual composer is no longer working. I notice that I now have to update visual composer through your new plugin. When I activate the GetBowtied plugin and it asks for my activation key, it then tells me support has expired and that I have to spend another $41 to extend support. I was led to believe that this theme offered free upgrades. Needless to say, though I was able to upgrade the Mr. Tailor, without an updated Visual Composer, the back end does not work properly. Should I now assume that in order to properly upgrade, I will have to pay for GetBowtied support forever?

Hello @mikeveee,

I know it happens when updating from a certain older version. You can simply go to the Plugins section and delete the existing version, then go to Mr. Tailor > Plugins to install it again. That will get you the latest version.

Cheers! Adrian.

Camillasc

Camillasc Purchased

I think theres a bug somewhere that needs to be fixed. On desktop, the productpictures no longer shows beneath each other, but you have to slide through the little thumbnail, and you have to know that you have to do that. example: http://slyngevejlederen.dk/slyngeshoppen/vikle/tekhni-nymphai-sweet/

Hello @Camillasc,

I am not sure I know what you mean. It seems to be working as expected. Can you please be more explicit or maybe provide a screenshot so I can understand how’s your experience different?

Thanks! Adrian.

Camillasc

Camillasc Purchased

Here you can see the big product picture, but it only shows one of the thumbnails of the product gallery images (and there are two and lot of other products I have more than two). If I hold my mouse cursor over the little thumbnail and click, hold and slide I can see the other picture. But if I didn’t knov that I couldn’t see it.

Previously the thumbnails were beneath each other as in your demo.

It works on mobile

http://slyngevejlederen.dk/wp-content/uploads/2016/08/scren-dump.png

Hello,

That doesn’t seem to be happening at this end so I can only assuming it’s a site specific issue at this point.

You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.

Cheers! Adrian.

Hello,

I posted in a support thread 10th of August. Did not get any reply so asked again the 18th of August. Have still not gotten any reply.

What kind of support of this?

Hello Anton,

A new reply was just sent on your support request and you were provided with a single solution to cover it all. Sorry for the delay in getting back to you. Feel free to reply if there’s anything else we can help you with.

Cheers! Adrian.

Pitupi

Pitupi Purchased

I noticed that after all the latest theme updates now when a user buys a product, in the success order email the product variation choosen values are not displayed. If I switch to another theme they display all right. I am also using WPML so maybe there is something wrong with the respective latest updates of wmpl together with mr tailor. Could you please check?

Hello @Pitupi,

The theme doesn’t control or overwrite the email templates in any way, so most probably that’s a setting or something, possibly from WPML. You should reach out to their support and ask for help with it.

Cheers! Adrian.

Pitupi

Pitupi Purchased

My product gallery images appear blurry and it seems that a thumbnail is being used as the source image. My original uploaded product images are big enough above 1000×1000px. My settings in woocommerce for product display sizes are 1000×12000, while my woocommerce settings -> media thumbnail sizes are 150×150 while medium size is 900×900. These are the settings I found work the best for me however still is not optimal. The product gallery images are still blury if you visit my website ex: http://pitupi.de/product/shop-2/customize-2/kleider/haeng/ You will see that the current image used as source for the product image is 333×400. I dont understand where this sizes are set? why a smaller image is used here and the image appears distorted. I have tried of course to put smaller sizes in woocommerce display to 800×900 or 400×500 but the images then display awful as even smaller sizes are used for the product gallery images, while the featured product image appears fine. Even playing around with setttings media medium size do not give any positive output. Please advise what is wrong with the settings and what should i have in mind to correct these images. Also with the image srcset attribute added in wordpress 4.5 (my version is currently 4.6) it seems it is worse because when removing this attribute from inspect element in chrome the image looks better.

Hello again,

I can only think you haven’t regenerated the thumbs after updating the sizes back at some point and that’s why you see different sizes. After making any changes to dimensions, you need to use the Regenerate Thumbnails plugin to regenerate the images based on your original upload.

You will need to reach out to the support team if you need any further help with it.

Cheers! Adrian.

Pitupi

Pitupi Purchased

Hi Adrian, Actually I have regeneated my thumbnails with the Regenerate Thumbnails plugin each time I have updated any of the images sizes. For my product above, the original source image of the 2nd gallery image is 2832×4256 (very big) however in inspect element, the link of the image is okay, but the srcset attribute messes it up using 333×400 (i am not specying this sizes anywhere) and the src attribute is my defined -1000×1200 attribute in woocommerce display but does not get used. So all settings are ignored and 333×400 is displayed in sizes 458×550px which are the theme sizes of the place holder. It seems I don’t have controll over the sizes at all, apart of bigger the image sizes bigger the thumbnail used but still not good enough. The image quality is really important for our products of course

Got it. We would need to investigate further to understand what’s happening at your end. Make sure there’ no plugin altering the default functionality. You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.

Cheers! Adrian.

by
by
by
by
by
by