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have you noticed that there is a presentation bug when you consult a product page on a tablet, such as an iPad? The main image appears large, and the thumbnails are blurred. This is visible on the demo version of MrTailor, on my site, and therefore probably on other sites that use your theme. Do you plan to fix this problem in a future update?
Let me check with our developers and, for sure, it will be fixed in the next theme update.
Hi Adrian, I forgot to mention that it was mostly visible in vertical mode on the iPad, or with the Google Chrome developer tool. Cheers. Stephan
Yes, I have noticed after testing on my playground.
Thank you for letting us know.
Hi Adrian, when do you plan to release a new update fixing the issue described above?
Probably at the beginning of the next month we will release a maintenance theme update and this issue will be fixed as well.
Hi Adrian, Thanks for this information. Can’t wait for this next update. Cheers. Stephan
Hi. I have a problem that I don’t understand. In Woocommerce checkout I have set the phone number «required» but same time I get some orders without phone numbers. If I try to checkout myself without phone number I get the right error: phone number is required. Where is the problem?
I’m not really sure what could be the cause of this, please contact our support team so we can check your setup. https://themeforest.net/item/mr-tailor-responsive-woocommerce-theme/7292110/support
blogpost (articles) does not appear on home with the post masonry plugin, post grid, & post slider, how to fix it?
It seems to be working fine on my playground, I’m not really sure why is not working on your end. Feel free to contact our support team so we can properly check your issue: https://themeforest.net/item/mr-tailor-responsive-woocommerce-theme/7292110/support
Hi Adrian, done sent issue. please check my url. I’ve in shopkeeper theme too with same problem. cheers
As I can see, you have a really outdated theme version and surely this is the cause of the issue.
Please update the theme and the plugins around it and let’s continue the conversation on the support ticket.
If you have any questions setting your website please contact our support team using this form: https://themeforest.net/item/mr-tailor-responsive-woocommerce-theme/7292110/support
I urgently need help with an issue. what format and resolution should I upload images on my site? Because when I load the products, their resolution may decrease. When appearing in the store, their resolution decreases during animations. Which resolution will be best?
It all depends on where are you using the images. For a row background image you may want to use a 1920px width image, for products it could be enough a smaller width size image.
Also, please try to increase the thumbnails size in Appearance > Customize > WooCommerce > Product Images. https://www.screencast.com/t/7q8z9JxrpRo0
Please contact our support team to check your setup in case you need further assistance on this matter.
I’ve updated Mr.Tailor from version 2.6.7 to 3.0.6. My website’s header change completely its design. My logo disappeard, header structue was changes, menu typography was changed, and all this changed can’t be fixed from wordpress cusotmizer.
i already installed and activated the plugin Mr. Tailor Extender but did not fixed anything.
Is it possible to import or keep design from previous version after theme update?
The Customizer should be working fine, we don’t have any similar issues reported.
My colleague David is willing to take a closer look to your setup, please reply to his message on the support ticket.
how long it takes in AVERAGE to respond to a customer ticket (please answer with a clear duration )
I notice some small problems in RTL, if I reported all of them (small points) will I receive a fix of them or I need to wait until the next theme update
We’re doing our best to provide answers and solutions for everyone in 1 business day, however, some solutions that require a developer’s attention might take longer. That’s usually based on the amount of requests we’re receiving, so I won’t be able to provide you with a straight answer for that. Something like your reports will be included with the following update.
Hi! I have many years with Mr. Tailor now and I’m happy with the theme. Just I’ve noticed the bakery builder has not been updated to the last version for many months now. Why is this happening? I have version 6.2 and I see the latest version is 6.7 How can I get the update? I was getting them and suddenly it just stopped updating it.
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