getbowtied

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1679 comments found.

ianyates

ianyates Envato Team

Hi there! Just to let you know your theme has been featured in our latest Tuts+ roundup post 15 Best WooCommerce Themes: To Make a Better Online Store. Nice job :)

Hi there,

So glad to see this! :) We are so proud to have all our themes featured in Tuts+ roundup post.

Thank you for the info.

Cheers, Adrian B

Hi,

Nice thema but your support is lacking, there are elements missing in the VC and i already waiting more than a month for an answer!

Hi there,

I just checked in our ticketing system your open tickets but unfortunately couldn’t find any. Please make sure you are opening a ticket using the form on my.getbowtied.com and we will gladly help you with any issue you may have.

Cheers, Adrian B

I have three licenses for your theme and unfortunately, I do not have support on any of them. I have the theme on this site (uzzi.com) and the client would like the mobile footer trigger to be removed. I see that someone asked the same question, so if you could please respond with the answer, I would greatly appreciate it.

Hello,

There is a built in option you can use. Navigate to Mr. Tailor > Theme Options > Footer and Enable the Expandable Footer on Mobiles.

Cheers, Alex

Hello, Is there a way to decrease the line height in the sub-menu (dropdown) in the main top navigation? I’d like to make as many visible as possible without scrolling and i have many items in each dropdown. Thank you

Hi there,

Please contact our support team so we can take a closer look.

Cheers, Adrian B

Great theme overall but navigation break points are really bad. Mobile hamburger menu appear on wide devices such iPad Air. More settings for menu please!

Hello,

Thanks for your feedback! We’ll bear in mind adding more theme options in future update.

Cheers, Alex

asked you to solve a problem you have within the theme with google fonts. IT DOESN’T WORK. How can you ask me to pay for technical support when it is your problem? I think it makes no sense at all.

Hello,

Alex here this time :)

My colleague Adrian asked you to open a request because we’re not able to get any font issues on our testing websites and we need to get a closer look at your settings. The comments section is not suited for support request since we’ll need admin access to your website. You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.

Cheers, Alex

Hi, In your previous version, when we clicked on “add to cart” it used to slide in the “cart-info” from the right. But, in the updated version, the cart-info doesn’t slide-in anymore..It also doesn;t display the “woocommerce message” box on adding to cart, like it show when you remove a product from the cart… How can I enable the cart-info slide-in feature again? Pls help asap. Thanks

Hi there,

It seams that this is a decision made based on multiple complaints that the off-canvas always open and it’s not good UX. The message is the only option available and the best I can do is to bring this into discussion and see if there is a way to bring back the older option. If this will be implemented than will be included in a following theme update.

Cheers, Alex

Hi, Thank you for your reply. It would be really helpful if you can pls let us know what JS code to add, so that the off-canvas slides in when we click on “add to cart”. Regards,

Unfortunately there isn’t an easy custom code we can provide to do this change. The comments board isn’t monitored for support requests.

Hi, on product pages once you click the latest thumbnail on the left you can never click any other thumbnails and see the related image of product. Unfortunately, my theme support just expired and I cannot extend it for only one issue. Is this issue common and known? Or is it only with me? Thanks.

Hello,

You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.

Cheers, Alex

HI there! Thanks for the theme, very nice one!! I just would like to ask if is there a way to restore original theme options settings after importing some ones? Thanks in advance!

Hi there,

You can use the Reset all option in your Mr. Tailor > Theme Options > General

I would suggest to reach our support team if you need more help.

Cheers, Adrian B

Hi there.

I know my support for this has expired, but I think I’ve found a bug and I suppose help on that is not limited to the support period.

I have set up a page with Product Categories – Grid element from the visual composer, and here I have the option to select the sort order.

I would like to control the order the categories are displayed in and I suppose this is what the sort order option “Menu order” is supposed to do. Right?

Where do I set this menu order to control the order they are displayed in?

I tried rearranging the categories (drag and drop) via Product—> Categories in Wordpress’ backend, but that doesn’t change the order at all.

Thanks in advance.

We don’t have an ETA yet but I’ll shoulder bump our devs to make sure this will be included soon.

Thank you very much.

In case they have a fix and it’s just a matter of replacing a few files or changing a few lines of code, I can do that too in the meantime until the update is widely available.

The fix includes more than one or two lines of code so I recommend to wait for the update.

hi first I want to thank you for this awesome theme and I just what to know is it possible to change thumbs images in the product page from vertical in the left of the principal product image to horizontal under the principal product image

Ok, thank you very much, hope the update will be soon and I have a little problem when I click on the second thumb on product page the picture change but when I change to the first thumb the picture don’t change , the div class change to “carousel-cell is-nav-selected ” but the image don’t change. I deactivate all the plugins, but still don’t work. hope u have a solution for that

You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.

Cheers, Alex

okey i’ll thank you Alexandra

Can’t get ‘Create an Account’ form on Mr Tailor theme-based site to successfully register new subscribers. Receive confirmation page indicating that new subscriber has been successfully registered; however, when re-directed to log9n page and email and passwords are entered, receive an error message back indicating no user exists with that email (or something to that effect?) – HELP! url: https://www.politicsandtees.com/create-an-account/

Hi there,

Adrian here, nice talking to you today! :)

I would suggest to reach our support team so we can take a closer look.

Cheers, Adrian B

I’ve discovered an issue with the latest update (version 2.3) – its has broken the layout of the variations drop down and price display on product pages. I’m not able to leave a comment here but email me and I can send you screenshots.

nanonutra

nanonutra Purchased

Hey Adrian,

In the previous version http://nanonutra.staging.wpengine.com/product/liposomal-vitamin-c/, the dropdown box appears below the variation heading (BOTTLES), and when a variation is selected, the CLEAR link is left aligned above the price.

However in the updated version the alignment and fonts appear to have changed (are misaligned and off theme) – https://www.screencast.com/t/SuhZU8kR

Let me know if you need more information.

You should go through the Troubleshooting Guide first and if that won’t help you get to the bottom of it, please reach out to the support team and provide a link to your site and a temporary admin username and password so we can look into it.

Cheers, Alex

nanonutra

nanonutra Purchased

Hey Alex,

Its not covered in the Troubleshooting Guide and my support has expired so I cannot create a ticket for you.

However I wanted to share this issue with you here so you can fix it for your next update – whenever that might be.

Hey, I am using your theme in my online store. I would like to add multi languages feature. I am using free polylang plugin to do it. Unfortunatelly during language switching main menu doesn’t change. Here is polylang support theard about this issue: https://polylang.pro/doc/my-menu-doesnt-change-with-the-language/. Can you please look into it? Cheers :)

Hey there,

Alex here :) Happy to be talking to you today!

I had a chat with our devs and I can say that we’re not using Ajax to load content (including menu) so the issue shouldn’t come from there. We would need access to your settings to see what errors your website has. Please reach out to the support team if you need any help further with it.

Cheers, Alex

MHRCube

MHRCube Purchased

Coule you please add the Header Layouts from shopkeeper? I really don’t like the header layouts from mr.tailor, because in mobile view it looks really really bad.

Hi there,

Thank you for the feedback. We are constantly trying to improve our themes based on our users experience.

Cheers, Adrian B

Pitupi

Pitupi Purchased

Is there any way to make the shop filtering visible also on the mobile version? Many people are using mobile version nowadays and having the filtering also there would be very much needed.

Hi there,

For now there’s no option to use the shop sidebar on mobile version. You can try using the Show Categories or Show categories & Products Options in WooCommerce settings for your Shop page.

Cheers, Adrian B

Hi I want to buy the theme but first I have a few questions. 1Can I have all payments methods (Direct Credit Cards payments) is most important to me. 2 Is the theme multylanguage I want to use Bulgarian. Can I modify custom all elements ?. Thank you

Hi there,

The Shopping functionality is handled by WooCommerce. There are a lot of payments gateways that can be used. Please check this WooCommerce article. Yes, you can translate the theme is Bulgarian too. You can add any custom css code in Customiser > Custom Code.

Cheers, Adrian B

I am writing regarding Support Ticket #35413, submitted February 23, 206. I am still waiting for this issue to be resolved and I have not had a response other than to be told to wait for the next update. It’s been a month, my paid support seems to be wasted. Can you please advise? I have reached out twice through your support system for an update in the last month and heard nothing. Usually your support is good but this is getting ridiculous.

Hello Team getbowtied, i was wondering, i admire the theme and want to use it for commercial purpose. i bought it from an other site and they tell me i dont need an product license to use it, just for support etc. is that true? cause i cant activate the product for this domain it says. thank for feedback in advanced

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