Discussion on Mr. Tailor - eCommerce WordPress Theme for WooCommerce

Discussion on Mr. Tailor - eCommerce WordPress Theme for WooCommerce

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2147 comments found.

Hi, I have a problem with product images. I have 3 installation of this theme, in the firs one is all ok, but in the lastest two the product images (when the product have more than one image) are not square (1:1, like I set in preference) but are cropped. Instead when the product are only one image is 1:1. How can I fix that?

Hey there,

Please make sure your subscription is still active, then log on to support, we will be happy to help you with this task.



This comment is currently being reviewed.

I just sent you an email. I’m waiting for you to send me the file.

Thanks! :))

By the way, can we forward the support tickets to the same email? Thank you.

Hi, mrtailor/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.1 Can you provide update please? Thanks

Hi, please update to the latest version, v.3.5, available now.

Here you find the Changelog:



After updating your theme to the newest version it seems that WooCommerce thumbnails are showing full size images instead of cropped version (even though the crop dimensions are set). It makes the page more heavy since full size images are loaded on shop page. It applies only for newly uploaded images.


please make sure your support subscription is still valid, then contact us at https://www.getbowtied.com/support/

Our team will do everything to help you.


Hi, my support is expired already and I have no plans on renewing it at the moment. However, I’d suggest you to investigate it more and fix the problem with the next theme update since it may be a global issue and not my particular case.


Thanks, I have forwarded this message to my colleagues on support and dev, who will review and fix if necessary.



Hello Team,

I’ve updated the theme and getting problems on the shop page…

If you see both pages then you will realize that the thumbnail image size is different for both pages…

https://amzukonline.com/shop/page/3/ https://amzukonline.com/shop/page/4/ https://secureservercdn.net/ https://secureservercdn.net/

If you see the above image link the default thumbnail image 350435 size automatically appears now in the MALTI-SAGE-GREEN-DUPATTA. However, in the product “Aadya-Short-Top” the image size will come to 10001500… Can you please check and help me to resolve it…

Regards, Lalit

Hi, after the tests we have done, we have not identified any problem in the latest version of the theme.

Probably the problem you describe is related to your setup.

Please contact us on support, one of my colleagues will gladly help you.



See, this was working fine earlier.. and getting issue after updating the issue…

Also, can you please let me know how can i download old version of theme as new theme creating lot of problem?

Do you have or can you provide the HTML versions of this template?

Hi, for the moment we only offer the Wordpress version.


Dear team, we would like to use this theme to build a t-shirt shop with auction system. Is this theme compatible with any auction plugin on the market?

I have just updated the theme to the newest version. Unfortunately now the webiste is a big mess. Fonts have changed and headlines only appear as code. How can I solve this without setting it up all over again? www.ohmydough.de

Hello, If you need help, please visit the support area: https://www.getbowtied.com/support/ Cheers!

I can not see the products under categories, although they are assigned. The products and the texts is completely white. When I hover over it I see that the product is linked, but the image is also hidden. What is wrong?

Hi, something definitely didn’t work on your server. Please contact the support team: https://www.getbowtied.com/support/ Cheers!


How can I reach out to support if I have downloaded this theme for free here and a purchase code is required?

Hi, you can’t. You’ll have to buy the theme, which comes with 6 months or 1 year support. When it expires, the support can be extended. Cheers!

I just got the 59 dollar plugin but how do I add a column to the right side of the content on the top page?

Hi, thanks for buying the theme. Please contact us on support for any questions you may have. https://www.getbowtied.com/support/

Can you just say here if sidebars are possible please? So everyone knows.

If you need our help, our support team is waiting for you, please don’t insist with further questions here. https://www.getbowtied.com/support/ Cheers!

Hi. Nice looking theme. I have two questions about it.

Is it possible to have the search area stay open at the top where the magnifying glass is instead of have the popup to search?

And one other question is it possible to do a search on pages and have a template set so the result page for the search is different? I wanna make an English page that searches English posts then on a different Japanese page have the search only show the Japanese posts.

Everything else in this theme looks great.

Please contact us on support for any questions you may have. https://www.getbowtied.com/support/

Okay. But some answers on this page would be better.

Hi, this is not a place for technical discussions. If you need our help, our support team is waiting for you: https://www.getbowtied.com/support/ Cheers!

How its different from Ocean WP.

Hi, please download it and check yourself. Have fun!

Recently I have used the theme again, since after the updates it is one of the most complete Wordpress themes, although I have found a flaw in the documentation that is attached to it, and that is that they do not provide you with the sizes of the banners of the store for example. It would be very helpful to create new categories with built-in banner and not have to be playing God, uploading an image to your website over and over again.

Hi, if you need help, we are waiting for you in the customer support area: https://www.getbowtied.com/support/ Thank you! Cheers!

I cant get my product activated, the link to my.getbowtied.com to generate a code doesn’t work, I need to install the required plugins, can you tell me how to get a product key?

Hi, you have to uninstall GetBowtied Tools. It’s not needed anymore. Cheers!

Hi guys, I have updated my website to the latest version. However, my homepage slider is no longer visible. I have tried as much as possible, unfortunately without success. Do you have any idea how this could be?

In the backend I see this message: This page template is deprecated, you can still use it with the Mr. Tailor Deprecated Features plugin enabled, but it’s recommended to switch to a different page template.

If I disable this plugin, the option to use the slider disappears.

Thank you! cheers.


Hi @ruim_denkers,

The slider was part of the deprecated template and its functionality was outdated. We recommend you to switch to the new Block Editor, here you can find various slider blocks available for install that you can use. Please see this article on how to use the block editor: https://www.wpbeginner.com/beginners-guide/how-to-use-the-new-wordpress-block-editor/

Cheers, Vanesa

Hello. This is a pre sales question. 1. I would like to know if your theme supports a lateral hamburger menu? 1b. If so, is it customizable 2. Can we customize the typography of headings and texts easily? 3. We want to use a personalized typo for the headings can we upload the file and will the theme work perfectly? Thanks.

Hi @clementinap,

1. Not as a built-in option, but that’s something our support team can help you with. We can have the mobile menu, which is a hamburger menu, on desktop as well. Is that what you’re after? Can you tell me more about how do you plan to customize it further? 2. Yes, you can customize the typography of headings and texts. 3. Yes, you can upload your personalised typo and use it as headings or text font. The file upload is not a built-in option, but it is something you can easily do with a plugin.

Cheers, Vanesa

Hello, I bought the theme and it is not what I expected. Ive tried to find a way to work around it but have found that the options are very limited. It says there is a 30 day money guarantee and I would like to have it reimbursed. I will delete all files and you can cancel license. Thank you.

Sorry to hear the theme is not a good it for your project. You can request a refund using this form here: https://themeforest.net/refund_requests/new

Thank you for trying it and best of luck with your project.



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