25 comments found.
Hi
When will this theme be compatible with wordpress 6.2?
as per description page, this is compatible upto 6.1 wordpress
Hello, thank you for contacting!
There are no known issues with the theme functioning when WordPress 6.2 is used. The theme is compatible with the latest WordPress 6.2 version, the matter is that yet there is no option for 6.2 compatibility on the theme page on the themeforest so we`ll surely add it when it will be available.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help!
Thank you!
Thanks for your reply
I have purchased the theme, raised Ticket #76342, regarding using it on stage & live
and steps to do regarding licensing when moving files & db from stage to Production/Live site
Hello!
Your request is answered at the moment, please check your Inbox and Spam folders.
Hi Can you please ask your team(Support agent Alex) to NOT close the ticket, without giving a valid answer to my question Request #76342
?
Hi, we are upset to hear that you have found the support agent’s reply invalid and we’ll be happy to clear this issue for you now. You can manage the theme license activation from your end – when you need to deactivate the theme that it can be reused please proceed to the Multibank – License tab and click on the Deactivate button. In case if the domain expires and you cannot reach the dashboard there is a need to contact us at https://cmsmasters.net/help-center/ and we’ll help you with the license question despite the support period term.
Please let us know if you have any further questions, we’ll be happy to help!
Thanks for addressing the concern of what to do when license gets locked with a expired Staging domain & theme support is expired.
I had faced this issue with other theme and it was a big hassle, but finally they removed the license from their theme server record
Hence inquired about this in the start
Hello!
You are always welcome!:)
Please feel free to contact our support team at https://cmsmasters.net/help-center/ if you have any other questions.
Thank you!
I wanted to check the Alternative Demo because that’s more like what I needed but the demo is broken.
https://multibank.cmsmasters.net/alternative/Also can you provide an HTML version of this them
Hello, thank you for contacting and for your interest in the theme!
The demo site is displaying correctly at the moment – please check it again. The problem with displaying was caused by a temporary server issue that is solved at the moment.
Multibank is released as a WordPress theme only and there is no HTML version that can be offered, appreciate your understanding.
Should you have any questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help!
Thank you!
Hi, can we add customers and add dummy figures as account balance, for education purpose. not a real bank
Hello, thank you for contacting and for your interest in the theme!
Multibank is a WordPress theme created for businesses that are related to the sphere of finance but we should note that it doesn’t provide a full-fledged banking system, appreciate your understanding.
Please feel free to contact our support team at https://cmsmasters.net/help-center/ if you have any other questions.
Thank you!
I really like this theme, but i want to know, if i purchase this theme, will i have an admin dashboard to edit the theme and users account when they joined the site?
Hello, thank you for contacting and for your interest in the theme!
Multibank is a WordPress theme that can be easily edited via WordPress admin panel. WordPress itself allows the site owner to edit users’ accounts after registration https://wordpress.org/documentation/article/roles-and-capabilities/
We should note that the theme doesn’t provide a full-fledged banking system.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/help-center/
Thank you!
I wanna build an Arabic website. Does the theme RTL compatible?
Hello, thank you for contacting and for your interest in the theme!
Yes, RTL languages are supported. Please feel free to contact us at https://cmsmasters.net/help-center/ should you have any other questions.
Thank you!
How to create a dashboard when people open account ?
Hello, thanks for contacting!
The theme doesn’t include any user management system except of the default WordPress one. You can try to use some plugin for online banking functionality, we just can’t recommend you any because we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/help-center/
Thank you!
Does the theme support RTL please ?
Hello, thank you for contacting and for your interest in the theme!
Yes, RTL languages are supported. Please feel free to contact us at https://cmsmasters.net/help-center/ should you have any other questions.
Thank you!
Hi, the fontwawesome icons are not showing properly on mobile. I opened a ticket in the support section.
Hello, thank you for contacting!
Your request is answered at the moment, please check your Inbox and Spam folders.
We’ve checked your site and haven’t seen the mentioned issue with its displaying, however we can assume that you open your site using HTTPS that is not configured on your server and therefore the site may be displayed incorrectly.
We can recommend you to look through this article – it can be helpful: https://wordpress.org/support/article/https-for-wordpress/#implementing-https-for-wordpress
Should you have any questions please feel free to contact our support team at https://cmsmasters.net/help-center/
Thank you!
I am unable to run demo import nor am i able install required theme plugins namely: Advanced Custom Fields PRO, CMSMasters Elementor Addon, it says File not Found in the wordpress install. Can this be updated on your end, so i can proceed to install required plugin and run demo import. Thanks.
Hello, thank you for contacting!
The issue you have isn’t a typical one and there is a need to investigate it from your end. Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials, specify what demo design you’d prefer to use and our support agents will take care of the case.
Thank you!
Hi 1. DO i have option to have deposit calculator and emi calculator ? can I customize and add fields to these forms. ? 2. I see many bad reviews, but i liked the theme.. I would like to know if its the still same product or you have rectified all the errors ?
Hello, thank you for contacting and for your interest in the theme!
To create the calculator forms you can use the Forminator plugin which comes with the theme. You can easily add all needed fields and calculate numeric user inputs using custom mathematical formulae. Here you can find more info about how to set the Calculations Field: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/ – please proceed to the section 4.3. Forminator Fields -> 4.3.11 Calculations Field
Sure, we always take into account all the remarks according the theme functionality and make sure themes are fully functional and support the latest stable versions of plugins. At the moment the theme is completely compatible with the latest WordPress and plugins versions and can be easily set up like our demo website using the one-click installer. You can find more info about the theme installation and setup here: https://docs.cmsmasters.net/how-to-install-multibank-theme/ and we also welcome you to contact our support team at https://cmsmasters.net/help-center/ if you need any assistance with the theme setup.
Thank you!
Hello. Does it work with Contact Form 7?
Hello, thanks for the question!
Yes, the theme is compatible with the Contact Form 7 plugin, besides it comes with a dedicated widget and you can style your form as needed: https://docs.cmsmasters.net/contact-form-7-widget/
Should you have any other questions please feel free to contact us at https://cmsmasters.net/support and our support agents will be happy to help you.
Thank you!
I bought this theme recently& I really like it. But, I cannot find Advanced Custom Fields PRO license key despite it is included. I tried to delete the plugin, but it still asks me for a key
Hello!
You don’t need a license key to make the plugin work – it is needed to achieve automatic updates. We are the owners of an extended license and have no rights to provide the license key for users but of course we provide you all necessary updates.
Should you need any assitance with the plugin installation please contact our support team at https://cmsmasters.net/support
Thank you!
Hello everyone, can I add a mega menu to the template
Hello, thanks for the question!
Mega menu functionality isn’t included yet, our developers are working on it and it will be added in the future updates. Here you can see the available settings for the navigation setup now: https://docs.cmsmasters.net/navigation-menu-widget/
You can use a third party plugin to add mega menu, but I should note that we haven’t tested such third-party plugins compatibility with the theme, that’s why can’t guarantee it. Appreciate your understanding.
Should you have any questions please contact our support team at https://cmsmasters.net/support/
Thank you!
Fatal error: Uncaught Error: Call to undefined function CmsmastersElementor\Libraries\Lazyload\imagecreate() in C:../htdocs\jicbank_wp\wp-content\plugins\cmsmasters-elementor-addon\includes\libraries\lazyload\lazyload.php:168 Stack trace: #0 C:..\htdocs\jicbank_wp\wp-content\plugins\cmsmasters-elementor-addon\includes\libraries\lazyload\lazyload.php(55):
Am Getting this issue each time i install the cmsmasters-elementor-addon Plugin how can i fix this ?
Hello, thank you for contacting!
The issue you have isn’t a typical one. We’ve received the request from you on the matter and it is answered at the moment, please check your Inbox and Spam folders.
Personal assistance is provided via the tickets system only – please contact us at https://cmsmasters.net/support/ if you have any other questions.
Thank you!
Hey i just Bought this Them first of all they was issues to install it, taking more then 1hour then later on is showing me License limit for the number of domains reached.! i didnt even have a single installation please this is very urgent some can help me on this
Hello, thank you for contacting!
Personal assistance is provided via the ticket system – please submit us a request at https://cmsmasters.net/support/ and our support agents will gladly help you. To remove your activation data manually we need to know the domains where the license was activated – please specify them in the ticket and we’ll delete the previous activation data.
We should note that the theme purchase code is allowed to be used on one single production installation, and optionally – one development installation. Before deleting the test site or reinstalling the theme there is a need to deactivate the license in the Multibank – License tab so that it can be reused.
Thank you!
i just sent now please please if i can get this done is an urgent work to be done
Hello again!
Your request is answered at the moment, please check your Inbox and Spam folders.
Pleased to inform that we removed all the activation data and you can use the code again now.
Should you have any other questions please feel free to contact our support team.
Thank you!
Wow! Great work & wish you will be got higher sales on TF.
Thank you very much!
Congrats on the featured item!
Many thanks! 
Nice work
Thank you!
I need support. its fake. no once is responding and my key is not working.
Hello, thank you for contacting!
We highly appreciate your patience. You see, our help desk works Monday through Friday (while general turnaround time for tickets is 2 working days).
Your request is answered at the moment, check please.
Please note that the theme purchase code is allowed to be used on one single production installation, and optionally – one development installation. Before deleting the test site or reinstalling the theme there is a need to deactivate the license in the Multibank – License tab so that it can be reused.
Please don’t hesitate to contact our support team at https://cmsmasters.net/support/ if you have any other questions.
Thank you!
Damn price rose from $19 only when i am about purchasing, when will it ever go back to that so i can stay alerted.?
Hi, thanks for the question!
The matter is that it was an introduction price and the regular theme price is $69. Multibank theme comes with Premium Elementor addon, Advanced Custom Fields PRO plugin (from $49/year) and Slider Revolution plugin (from $30/year) included for free so it can save you money even when purchased with a regular price. Sales or discounts aren’t planned at the moment, appreciate your understanding.
Should you have any questions about the theme please don’t hesitate to contact our support team at https://cmsmasters.net/support/
Thank you!
Hello! Have you repaired demo content auto install? Plus, I wrote the ticket #70748. Could you respond please. Thank you!
Hello, thank you for contacting!
There are no known issues with the demo content importing. As far as we can see demo content is imported on your site and you’ve modified it already.
Please note that the content can be imported once and in case you’d want to use another demo content there is a need to run the wp-reset plugin and import the desired demo content. If the needed demo content isn’t set to be imported when the theme is installed it can be imported manually here https://prnt.sc/26byu3q
Your request is answered at the moment, check please.
Thank you!
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