124 comments found.
Hello, using this for a site on IONOS who is no longer supporting PHP 7. I updated the theme to version 1.5, but every time I try to change this to PHP 8.x, it gets a ton of errors. Any solution here?
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve also updated Musea Core and other plugins included with the theme.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Any chance of selling HTML version of this theme? I’m very insterested, but I’m not going to use WordPress
FYI I will use a headless e-commerce (https://www.vendure.io/), then I will create the store front using Next.js
Hello,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
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Hello there, thank you for this wonderful theme, is there a way to set up the favicon in the back-office or do I have to make it with files on my FTP ?
Hello,
Please check this article – How to Add a Favicon to Your WordPress Website and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thank you very much 
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Dear Sir, The url of my site is - chitrobhasha.org
I found yesterday that my site is down and I am not able to enter to my cpanel as well as WP panel.
Would you pls help me to solve the issue?
Regards.
Deb
Today I have got access of cpanel, but, there is no file on wp-content.
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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We are getting error which is coming from the core theme. Support for this item has expired, would you still be able to help? I am unable to open a ticket on Qode site due to expired support.
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hi, can this theme be uploaded directly onto wordpress.com? (.com not .org)
And if so do I install the zip. All files and Doc or just Installable Wordpress File Only?
Hi there,
Thanks for writing in! Our theme runs with wordpress.org well, but wordpress.com allows usage of commercial themes only if you have and advanced pricing plan, such as business.
And when it comes to installation you can read more about it in this article here, so you need the Installable Wordpress File Only.
We hope this helped!
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Hello, slider revolution works in the preview but once the page changes are saved, the slider is not displayed in homepage, why?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi !
Is the latest version of the Musea 1.4.1 theme compatible with WordPress version 6.1.1 ? Or do we need a next update of the Musea theme ?
Thanks in advance !
Hi there,
You can use it on the latest WP version but you should be aware that currently there are certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. This might cause an issue with the widgets so please try using the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
We will for sure update the theme and compatibility will be added.
Thank you for your patience.
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the theme doesnt support frontend editor of wpbakery ?
Hi there,
Thanks for writing in! You can always enable it on your end, so please have a look at this article here and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Is there a porfolio filter?
Hi there,
Thanks for taking an interest! Event though on our demo Portfolio list is not presented we do have a Portfolio Custom Post Type and as well the opportunity for our Portfolio list to have a category filter set.
We hope this helped and let us know if you have any additional questions.
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hello! its says that my theme contains outdated copies of some WooCommerce template files
Hi there,
Thanks for writing in! You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hello, in the EU we have a lot of privacy issues with the GDPR and that includes hosting Google Fonts only locally. Is there an option or workaround to remove the google Fonts added by the Musea Themes or Core Plugins? Thanks in advance!
Hi there,
Thanks for writing in! Could you please send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
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Hello, The VC Element “Show lists” has a “pagination type” which seems to be totally ignored when set to “No pagination”. Is there any way to disable the pagination on sliders or lists ?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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It it a simple question you know
Hi there,
We do have our support team which will be happy to assist you and answer all your questions. Since our theme works correctly on our local installation, our agents need to check this on your side.
Thank you
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Hello, I have a client who uses this theme (but his support has expired) and we have noticed that the “Musea Shows” section when you enable the “Lightbox open” option, does not work.
We have updated everything, but nothing. When you click on the “Gallery” images inside “Musea Show”, they don’t open.
Investigating from the Google console, we see that what generates error is the “Prettyphoto”. In case this information can be useful.
I don’t know if you can check it from your side just in case?
Thanks in advance.
Hello,
We would appreciate if you could please contact us through this email, include URL of your site and your purchase code in the email, and one of our support agents will check this and gladly help you. Thank you.
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Hello! Can I buy an HTML-version of your theme “Musea – Art Gallery and Museum Theme”? Thanks
Hello,
Unfortunately we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
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Hello,
All the Logo Header options seem to have disappeared. I can’t see it, whether it’s in Musea Global Options or on a page edit. I can’t set the header height.
Where did it go ?
Nevermind I understood how it works
Hello,
We are glad that you’ve managed to resolve this in the meantime.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, what could be the reason for an event list to show only 5 events when I listed 20 and set display to all categories and -1?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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Hi guys, any update/release coming soon?
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
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hello one question; is there an option to have a gallery of paintings with a lightbox ? so when a user is watching the paitings he can see it in fullscreen when he clicks, thanks a lot.
Hi there,
Thanks for taking an interest! You do have an option to use Image Gallery which does have an option to have LightBox option.
We hope this helped and do let us know if you have any additional questions.
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Hi, is there a german translation for the template musea?
Hi there,
In our theme, most labels are translatable, and to translate labels in the theme, you would have to use a 3rd party plugin, such as WPML or Loco Translate.
More you can find here:
How To Create A Multi-Language Website
How To Use The Loco Translate Localization Plugin
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