Hi,

Thanks for the purchase.

Among others, our themes use Font Awesome 5 Brands set – https://fortawesome.com/sets/font-awesome-5-brands and unfortunately, it does not feature TikTok icon at the moment. As soon as the update for the set appears we will include it in the package.

In the meantime, you can add your custom icon fonts. We know it is not ideal but it is a relatively quick solution. Should you need any assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Sorry for the inconvenience once again.

Kind regards,

BoldThemes team

Hi,

Elementor can not be used with Music Club theme.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

There is no out of the box functionality to do that, but you can always use one of the numerous popup third party plugins. For example, https://wordpress.org/plugins/responsive-youtube-vimeo-popup/ or any other similar.

Should you need additional assistance in the process of customization, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

thanks for your reply ! As for the BT Demo importer, considering we won’t need it anymore, would you advise keeping it activated though ? thanks a lot for your time

Hi,

If you wish, you can safely deactivate BT Demo importer, it has no influence over the theme functionality once you have imported the demo.

Kind regards,

BoldThemes team

thanks a lot for both infos !

@Boldthemes thank you!

I saw that I was able to edit the menu social media icons, but I am also trying to modify the destination and icons within the burger menu on the responsive/mobile part. as well. Cheers

Nevermind, it just took some time but those were updated, thanks!

Hi,

Thanks for the purchase.

Related to the logo, here is how the Setting generally work

The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. This goes to logo setting on Appearance > Customize > General Settings panel

On the other hand, you have an option to override these settings on per page basis. If you take a look at the bottom of the page edit form, you will notice Override Global Setting part in Settings Section – here you can override global settings for every page.

You probably have logo related override set on the home page. Please remove all logo related entries from Override Global Settings on the pages with the issue.

Should you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com and our support team will be glad to assist you.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Related to the support site – https://boldthemes.ticksy.com/ it seems to be working properly now, it was probably the temporary glitch on the side of the service provider – https://boldthemes.ticksy.com/

We are really sorry for the inconvenience.

Related to missing css issue – please refer to the following article, you have most likely used the wrong archive to install the theme – https://help.market.envato.com/hc/en-us/articles/202821510

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us. Yes, with each license you get lifetime updates.

Kind regards,

BoldThemes team

But theme not updated after 8 September 19??

Hi,

We keep the theme compatible with the latest versions of plugins and WordPress at all times – the fact that it has not been updated since September means that it works without issues.

Kind regards,

BoldThemes team

Hi,

Yes, you can use any embed widget by placing its code on the page via text element (just as the soundcloud is). Also you can add text element and add media to it (Click Add Media) – music file from the media library or even to create a playlist.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us. Yes, you can use one regular license for two subdomains belonging to the same project.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us. If they have not done that already, our support will respond to your ticket soon.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us. No, there is no Mailchimp integration included out of the box, you need to use third party plugins for that purpose.

Kind regards,

BoldThemes team

Thanks for your reply. Do these 3rd party plugins that make the theme integrate with mailchimp interfere with the way this theme works? Or are there 3rd party plugins that are known to cause problems?

Hi,

No, they should not interfere with the way the theme works.

You can also safely use MailChimp embedded form functionality and place their code into your page layout by using theme’s text element.

Keep in mind that the theme supports CF7 in terms of styling, so you can use CF7 in combination with its extensions: https://wordpress.org/plugins/contact-form-7-mailchimp-extension/, https://wordpress.org/plugins/cf7-mailchimp/ or similar.

Kind regards,

BoldThemes team

Hi,

Thanks!

Here is how the footer generally works – there is a static page which you can edit like any other page and it is used as a footer throughout the site. Please go to Appearance > Customize > Header and Footer. You should be able to find a property called Footer Page Slug there.

The value of this property is a slug of the footer page. Please find a static page with this slug and the changes will be reflected on the footers everywhere. By default the slug is “footer” and the name of the page is “Footer”

Kind regards,

BoldThemes team

Hi,

All the settings in the Customizer should be preserved after the update including Additional CSS – in fact, Additional CSS field is not implemented by the theme – it is provided by the WordPress by default regardless of the theme and theme does not handle it in any way except for reading its content.

Kind regards,

BoldThemes team

Hi, thanks for the info, what would you suggest then please ?

Hi,

Since you have a backup, please send us site url, wp-admin credentials and ftp credentials to info@bold-themes.com so we can give it a try. If the update fails for some reason you can restore it from the backup and we can see what is going on and hopefully pinpoint the problem.

Kind regards,

BoldThemes team

Hi,

Thanks for letting us know!

Kind regards,

BoldThemes team

Hi, what API key are you referring to, there are several?

You can request refund here: https://themeforest.net/refund_requests/new

Hi,

Unfortunately, there is no other method, but if you do not have access to php.ini, please try adding the following to .htaccess

php_value upload_max_filesize 24M
php_value post_max_size 25M

if neither php.ini or .htaccess are the options, please submit a request for a refund here: https://help.market.envato.com/hc/en-us/requests/new and we will approve it.

Kind regards,

BoldThemes team

Thank you, but the numbers are like USD, for example: 400.00, and i want 400.000 COP

Thank you, but the numbers are like USD, for example: 400.00, and i want 400.000 COP

Hi,

You will need to modify the cost calculator plugin to achieve that – please take a look at the following article – https://boldthemes.ticksy.com/article/8638/

Kind regards,

BoldThemes team

Hi,

We have approved your refund request – the Envato Help team are now on it and will process the request in 3-5 business days.

Kind regards,

BoldThemes team