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I installed the theme and I’m getting this message “When i select Full Width Page as homepage it says record not found” can you please help me?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access in the ticket so we can help check directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello Developer kind answer to my issues asap : i just brought your themes and i am having this issues 1: importing slider settings and data…error: incompatible archive
Issues 2: wp-content/themes/install/musicclub/plugins/goodlayers-importer.php on line 40
Issues 3: The sticky Mp3 player is not loading correctly, the GUI is not appearing normally
my domain name is www.koollifetv.com
Please also provide wp access + ftp access so we can inspect directly.
Hello i have done that, i already submitted ticket before commenting here, you customer relations is very poor. You need to work on this issues with clients .
Sorry for the problem. I just went to check on your case and the team is trying to help you. Not sure why you feel it’s poor? http://take.ms/sozh8
I am at the supporting page vnow i need someone to attend to me… There should be an instant chat with your client… most company doesn’t this customer care with their customer… What matter to customer is not the products but the good communication…
Edited: I am at your goodlayers ticket page now waiting for someone to attend to me ,There should be a instant chat with your client… because most company does this customer care instant chat with their customer… What matter to customer is not the products you sold but the good communication and good customer relations…
What is going on please ? i didn’t hear from any of your team Is this what i get after my paying for the Theme… have been waiting for hours waiting for one of your team to communicate with me
Can i respond to your client on time please, i want to know if i can continue with your theme seems lots of people having issues with it…. i will like to know my stand today, i cannot sleep for 2 days now, i am trying to modified this theme… alot of our fans are worried… if this theme is not in perfect state kindly let me know so i can get my refund
Sorry for the problem. Please provide wp access + ftp access in the ticket. I’ll let the dev check on this directly.
I have done this … i cannot sleep because i need to know my faith on this theme… we are losing fans and traffic …
Your theme has cause me sick, so sad today i lost all my media files after resting my WP because of your recommendation..
This plugin said only database, after resting with the plugin i noticed i lost everything on my media files, 500 songs and images. just because i was trying to find solution to your theme myself..
a sad day for me…
i have sent my WP and FTP details …
Have been sitting here all day, i didn’t hear from any of your team i cannot access your site : i got this message 504 Gateway Timeout Error
Sorry for the problem. But currently, the support site is temporary down. Can you please send the wp access + ftp access directly via the form in my profile page instead? So I can check directly.
Really okay … please consider my sleepless night
if i could work on the website on Dreamweaver could have be a good idea, not a good idea visitors visiting our website and noticed all the errors, i wish WordPress could able to work on offline editor
I am still here… no changes yet
i have sent my details to your profile … no changes yet
Thank you seems you have work on it… let me work on my contents and menu… i can sleep now and continue tomorrow …
When i click on customize the widgets appear for 5 sec and disappear : There are no widget areas currently rendered in the preview. Navigate in the preview to a template that makes use of a widget area in order to access its widgets here.
Sorry i think this theme has lots of issues, if you have something better than this theme let me swap for it or get my refund back, i am so sick of this bugs issues with your themes…
Please let me get my refund … but if you have any stable theme that fit my entertainment blogs i will exchange it for new theme, but if you don’t have a stable theme yet, kindly refund me back… i will roll back to my old theme…
Hi. Is it possible to show lyric for each song? I know that I can put the lyrics in the album area. But I need to show lyric for active song. I understood than I can add lyrics of all songs in album area not for each song Thanks
Unfortunately, the theme doesn’t have that ability :/
Thanks for interest by the way
Ok. Can I add the accordion element in the album description? If yes, so I can put lyrics in accordion
Yes, you can add it using shortcode
Hi, I need to translate some text in italian inside the blog part. Can you tell me where to find the path in order to modify the .pot file? (I already found the .pot file for portfolios and events and everything was fine, still can’t find this!) cheers
Is possible disponible music for download? is possible albums per category?
You can get rid of the download button here : http://take.ms/YcfG0
However, if user have the direct url to your music, they can still access from direct url anyway. In this case, you may have to block direct access via htaccess file.
Ok. But the download can be configured directly from the button or need to redirect to another page to download?
About Question 2: Its split albums by category, or by musical genre?
1. Sorry, I’m confused now… So you want customer to download or not? Could you please provide screenshot with description so I can understand easily?
2. Yes, you can separate them into different page by using category.
Is there a new updated version coming to soon?
There’s no update in the plan soon.. Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
Purchased your theme and I’m unfortunately experiencing Import demo data errors and issues. I have submitted a ticket #915280 … Kindly respond to me asap
Still waiting your further assistance on this ticket. Thanks
Sorry for late reply on weekend. Normally we don’t work on weekend. We will get back to you ASAP
hey, we have installed the theme and imported demo data but it is not working properly, Their is nothing on homepage and some pages show php error
Please also provide wp access + site url so we can check on it directly.
How can i Hide the player?
You can turn off the plater from theme option : http://take.ms/0bxer
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
I too am trying to purchase this theme, from what I’ve been reading on here, the theme is not working for anyone. I’ll get this once all these errors are fixed cause man “koollife” just lost like 500 songs and that is sad.
No worry, I can assure that the theme work 100% at least as it shown in the demo site. (if not, we will provide refund.)
I totally disagree on what you said and it’s not very good when you blame us like this : “the theme is not working for anyone”.
Koollife’s website is now working. We helped them fixed it for long time ago via our support site, not here.
Thanks for interest by the way.
I’m interest to buy the theme, so I have two questions.
Is the player streaming shoutcast (http://xxx.xxxxx.xxx/0000) and is keep playing while browse to other pages?
Nope we don’t have that feature in this theme.
can this theme be used as a radio streaming ?
Nope, sorry we don’t have that feature.
Soundcloud does not work?
Seems like the plugin is not working. However, WP provides its shortcode directly now so you can use it Check this http://shareandembed.help.soundcloud.com/customer/portal/articles/2167182-embedding-a-track-or-playlist-on-wordpress
Or sorry, please try the embedded code instead. Try this
<iframe width="100%" height="160" scrolling="no" frameborder="no" src="https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/280186218&auto_play=false&hide_related=false&show_comments=false&show_user=true&show_reposts=false&visual=true"></iframe>
Is there an updated install video. The current video is from 2 years and the update process is not the same. I am also getting an “are you sure you want to do this error” in Wordpress, just bought the theme. Thanks
What time zone are you guys on? This information should be provided within support details. Thanks I am asking for my personal support needs.
The time zone for support is not fixed. It depends on our supporter, however, normally we will get back to you within 10-14 hours in business day. So you may leave question in a ticket in our support site : http://support.goodlayers.com
Hi, pre-purchase question: Does this theme has a feature for users to login and upload musics, post blogs, and create events, without using the wp-admin panel?
Nope, to upload those stuffs, you need to access to wp admin page.
Thanks for the reply. Sorry to hear that, I really liked your theme. Do you have any recommendation?
Unfortunately, I have no idea about that as well
Mostly, it needs to do within wp admin page.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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