14 comments found.
wodpress 6.0, I cant import demo data (acutally i never clicked import button).
it shows: Importing, please wait!
Hello @kgt!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
Hello I try to register theme on my site I have a error
Mykery theme license activation Purchase code is invalid.
Please check your purchase code and re-enter.
I dont abble to open tiket,
The support has expired
But i dont used your product, i only try to activate
Hello, any news?
4 days …
Hello @BachusXP!
Please extend your support request and contact us via support ticket (https://store.adveits.com/my-account/tickets/). Our team will help you to solve this problem.
We cannot provide a support after the support time expiration because it breaks Envato policy. More information: https://themeforest.net/page/item_support_policy
Thank you!
Best Regards, Adveits Team.
I can’t activate the theme I bought and you make me spend more money because the service won’t work? do you consider this normal? I bought the license lifetime or just how much is the technical support? where is the justice
How much time is need to wait? Repeat, i need to activate the theme, not customize or another technical help. Activating is your problem, not my, i buy and i want to use my acquisition! Thanks
Hello @BachusXP!
We kindly remind you that any kind of questions related to our products should be discussed via the support system.
We are apologizing for the inconvenience.
Best Regards, Adveits Team.
The theme costs $ 59, to activate it I have to open the ticket, I can’t open it it’s been more than 6 months since I bought it (but not used !!!), now I have to pay another $ 41 to can I register in the ticket system to be able to activate the theme, in conclusion it costs me $ 100 a theme? Doesn’t that requirement seem a bit distorted? I repeat, I just want to activate it, not do anything else, I think you are not correct at all
Hello 19 days i wait to activate the theme!
Great support, which instantly replied and solved a technical issue on my site.
Hello @Kohrmedia!
Thank you!
Best Regards, Adveits Team
Hi There, I just updated the theme and now have come across an error! The menu is not working properly. When you click on MENU you get a blank page, then once you click the X on the top right corner, you get to see the menu. If you click any word it goes to the blank page.
I don’t have support, and can’t afford it so therefore can not open up a ticket. Not sure why this happened when I just updated your theme.
Can you please help??
Got it working again, after much investigation.
Hello @mokymoks!
Great!
If there are any theme-related issues please open ticket in our support system ( https://store.adveits.com/my-account/tickets/ ) and our support team will help you. We want kindly inform that if the support time is expired, we cannot provide the support. You can extend your support time.
Thanks for understanding.
Best Regards, Adveits Team.
Hi I have a problem, your thème is not recognize by my hostig OVH Cloud. And i Dotn have news form the support to Help me to install it. Can you find me a solution please ?
Hello @laurentcarre!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
Hi i already try but you said that you can’t do anythink for me. And i ask a refunded : no ansmwer.
Hello @laurentcarre!
We do appreciate your patience so far but the answer could take some time.
Thank you!
Best Regards, Adveits Team.
Hey There, the plug in Advanced Custom Fields PRO is now outdated. Do I just need to delete it, refresh my dashboard and re-install the updated version for free like other themes I’ve purchased. Does this plug-in come with free updates as long as you support this theme? Thanks
Hello @mokymoks!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
Hi there, my support has ended and can not submit a ticket. As mentioned, other themes I have with the plug in Advanced Custom Fields PRO tells you to delete it, refresh and it asks you to install the plug in again. This works for me each time. I tried doing that to your theme and now it says ‘Sorry, you are not allowed to access this page.’ Please help!
Hello @mokymoks!
There is another way to do that. Please extend your support and contact us via support ticket. Our team will help you to solve this problem.
Thank you!
Best Regards, Adveits Team.
Hi again, sorry, but I can’t afford $50 to extend my support : ( Advanced Custom Fields PRO comes with the theme and as mentioned it’s worth $100, which to me, is an on-going plug in support. Is it not? Thanks
Hello @mokymoks!
The plugin is included with the theme and the plugin updates with the theme. If there is an update issues, our support can help.
Thank you!
Best Regards, Adveits Team.
Thanks for your update! I figured it out and it is working again. Thanks
hi, my purchase code is not working! so how i can get support!? thanks for your help
Hello @koburafab!
Please create a ticket at https://store.adveits.com/my-account/tickets/. Our support team will help you as soon as possible.
Thank you!
Best Regards, Adveits Team.
i cannot create ticket because my purchase key is not recognised by your system!!!!!! so how we do ? Need help. thanks
Hello @koburafab!
It is probably that the wrong product was selected in the list, so the purchase code is not working. Please try to select product again and open a support ticket.
Thank you!
Best Regards, Adveits Team.
yes thanks a lot for your support, now looking forward fixing it. best regards
Great!
thaaaanks a lot, the support is really efficient and the theme is great.
Thank you!
The theme is great and the Adveits Team gives very good support. I recommend their products.
Thank you!
Hello, is nice theme but how to customize the slider?
Hello @BachusXP!
Contact us personally support@adveits.com we will help you to do this.
Thank you!
Best Regards, Adveits Team.
Appreciable work, great! Good Luck with Sale 
Thank you!
Hi there, first, nice theme! I noticed going through it, it seemed a bit on the slow side compared to other themes I’ve been looking at. Had someone else look at it as well to make sure it’s not on my end, and they said the same. What do you think could be causing this?
Hello @mokymoks!
Thank you!
The issue can be caused because the demo site is hosted on the Europe server and viewing it from non-Europe country can be a little slow.
Best Regards, Adveits Team.
Wow amazing work….best of luck with sales
Thank you!
Congratulations! Nice Work, GLWS
Thank you!
