hola me gustaria saber si los iconos de los cuchillos se pueden sustituir, he intantado mandar un ticket pero me dice que el codigo no es valido, y ese me ha servido para mandar otros
This forum on Themeforest is more for pre-sales questions. Support help is provided via the ticket system at https://themerex.net/support/
Please make sure you’ve copy-pasted the Purchase Code without the blank spaces into the field.
If you still get any issues with the ticket submission, please submit the ticket into the Pre-Sales category (where Purchase Code is not required).
Hi is this compatible with this plugin? https://wordpress.org/plugins/card-oracle/#%0Awhat%20is%20the%20best%20way%20to%20build%20a%20reading%0A
Thank you for your interest in our theme!
You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Hello, I’ve a pre-purchase question: Browsing the demo I’ve noticed that the time of loading of the pages is quite long. I’ve high speed connection and I’ve compared with other pages, and also with Google Page Speed Insight (I have to wait more or less 7 second to see the first content and more than 15second when browsing in the internal pages). Is this due to the code? Because the theme it’s really nice but I can’t purchase something so slow.. Thank you for letting me Know.
Thank you for taking interest in our theme.
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Hello there. Can I customise the icons on this theme, such at the left and right “daggers” flanking the site title at the top of the page and the star sign symbols? Thank you.
Sure, the draggers can be replaced by other icons. Please contact our support team for help after the purchase. Could you please specify where exactly we can locate the star sign symbols you are referring to?
Hi, I have a pre-purchase question. I can see on the demo site there are some “errors” (http://mystik.themerex.net/home-3/). Will I get the same errors while I install it on wordpress? Thank you very much.
Thank you for throubleshooting!
The issue was on our server, it is solved now! You can check the demo.
Can’t activate my theme on another domain and delete the old domain. how can i do that?
Please submit the ticket at https://themerex.net/support/ to get qualfied help from our support team.
i sent to the support from 8hours and no replay till now
Your ticket was replied, please check it. Thank you!
Please note that Support time schedule is Monday – Friday: 10.00 – 19.00 CET. All questions are answered within 12-24 hours, however in some cases a slight delay may occur due to our team analyzing and fixing the issue.
Hi! I want to buy this theme but i need to have a LMS. Do you have compatibility with one of those?
This theme has not been tested with LMS plugin. It can be made compatible with it by our customization studio. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.
The following themes are fully compatible with Learndash LMS plugin, although the plugin is not included into the package, it should be purchased separately:
Ok this is getting annoying. I tried to contact support through the link given, but that website seems to be not working well. I can not submit a ticket, I’m getting errors all over, so nothing to do then to add my question through this comment form.
I purchased this theme earlier and no matter how many times I try, the theme activation is not working. Yes, I have a purchase code, yes this is a brand new installement and no I don’t have any other website running with this theme.
So then the question is: what am I missing? If anything.
Your ticket was replied. Please check it. Thank you!
Is there a trick to changing the default layout of the product-category page from the list style to thumbs (the 3 column grid style layout with just the title, image and price, not the description)? I know visitors can change the layout manually, but I’d like the default to be the grid/thumbs not the list.
Are you referring to the Grid and List layouts on the Shop page?
The Grid layout is displayed by default http://mystik.themerex.net/shop/.
That is the page … but one of your support team helped me change the default to the list style. But now I can’t find those instructions (so I can undo it and revert it back to the default of the grid). Any suggestion on which file I should check?
Please go to Appearance – Customize – WooCommerce – Theme Specific Options – Product List – Shop Style http://prntscr.com/uhpb0f.
Thank you! That did the trick, and saved me hours of searching. Much appreciated.
Sure, happy to help!
Hi! Pre-purchase questions:
Can I attach both Calendly or Acuity appointment making and Paypal payment functions to this template?
The store functionality is added into the theme with the help of the WooCommerce plugin. Please check this link for more info on WooCommerce payment methods https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
You may try using the Calendly or Acuity plugins with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you
Is there any theme update? The Wordpress platform has already been upgraded to 5.5.1.
Also, how about the Elementor plugin? Is it advisable to update it now to the latest version?
The homepage sample #02, #03 and #04 seems to be broken as there were no updates notification from coming the theme. Salespage says it is supported until 5.3.x.
We are currently preparing the new theme update, it will be released in a short while.
The theme is compatible with Wordpress 5.5.1. Please contact our support team at https://themerex.net/support/ to get help on the issues.
Hi Can you please help me. I’m trying to remove the Mystik Logo in the center of the home page as page loads. Where can I find it? Thanks
We deeply apologize for the delay. We do not work on weekends.
You can easily hide the preloader in Theme Panel > ThemeRex Addons > General. Please review the screenshot: https://prnt.sc/utccmr
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
One problem with this theme it keeps adding the preloader on each page can you take that out
Thank you for contacting us!
To hide the preloader please navigate to Theme Panel > ThemeRex Addons > General- https://prnt.sc/utccmr
If you have additional concerns, please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
I just discovered this template. I love it. However before buying it, I need to know : can we change the colour of the background.. instead of having it so dark, I would like to get it more purple, more 3rd eye or crown chakra’s color. So is it easy to do?
Absolutely! You can easily change the color of the background in the admin panel: Appearance > Customize > Colors > Color scheme editor > Dark > Advanced. Please review the screenshot – https://prnt.sc/vk2arw
themerex website says this is 29 but it leads here for 59 :/
I should say that $29 was the intro price for the theme and was valid for the first week after the release only.
Does this theme include the 6 home pages you see in the demo as a pack?
Home 1- astrology – home 2 – horoscopes – Home 3 – Tarot – Home 4 – Energy Healing – Home 5 – Shop – Home 6 – RTL
Home 6 (http://rtl.mystik.themerex.net/ ) is the demonstration of the right-to-left theme version which is available for Default skin only. It requires one of RTL languages selected in the admin panel under Settings -> General to be enabled.
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