81 comments found.
To All Who Has Problems With Crashes, Missed Images, Hanged Downloads etc on Mystik!
IT IS NOT THE PROBLEM OF THE MYSTIK! IT IS A PROBLEM OF THE WOOCOMMERCE!!!
I found the solution and you can take your Inspiration on my website https://GodCodes.guru
THE SOLUTION:
1. IF YOU WANT TO HAVE A FRESH WP INSTALLATION:
a: You MUST have at least php version 7.4 on your server for full compatibility with all the plugins etc. b. You MUST have MySQL version 5.6 or greater OR MariaDB version 10.1 or greater. c. DIRECTLY AFTER fresh WP Installation AND BEFORE theme setuo
c1: lokk at .htaccess first. If you will found
c2. add to .htaccess file only one line:
For php 7.4:
AddHandler application/x-httpd-php74 .php
For greater php versions add the RIGHT handler.
2. For old installation for switching to the Mystik:
you can try this solution: https://www.youtube.com/watch?v=ctpwZoceURk
c1: Not look at .htaccess first but OPEN .htaccess
Hello,
Thank you for the heads-up! Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hello Christine, It is really nice that your support is always ready to help. For example, I’vo got today an answer for the question I’ve never asked. It seems that your technical support didn’t even read the questions. I hope I’m wrong.
So, below are my question and a reply from your technical support Read please and tell me, whether my question was answered or not.
Amd I hope that your support will give me the answer I need!!!
My Question:But I have a small problem:
1. I want that my blog page has its name and slug not “All Posts” / all-posts but “Inspiration” / inspiration.
2. I remaned both and now my blog page’s name is “inspiration” with the slug “inspiration”.
3. But on the breadcrumb link “All Posts” remain (see attachment).
Question:
How and where to change somewhat to have “Inspiration” instead of “All Posts” on breadcrumb link?
THE ANSWER OF YOUR TECHNICAL SUPPORT TEAM:
You need to update core theme language file with new translation, even if your language is English. Please check following URL for tutorial: How to Translate a WordPress Theme Using .pot Language File – ThemeREX
I hope I will get the answer I need!.
Thanks.
Sure. Everything is correct. Our Support Team is qualified one. Please edit the wp-content/plugins/trx_addons/languages/trx_addons.pot language file to change “All Posts” text – http://mystik.themerex.net/doc/#theme_translation In case you still have issues, create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
1. I’ve already done it and NOTHING has been changed! 2. I haven’t asked for TRANSLATION but FOR BREADCRUMBS LINK with ENGLISH and you support doesn’t answer me the question. 3. I’m waiting for the RIGHT Answer for the RIGHT Question.
You should change the text “All posts” in the language file (trx_addons.pot) from wp-content\plugins\trx_addons\languages folder. One just needs to choose English (United States) language as a translation language. Also please make sure that you name the files – trx_addons-en_US.mo and trx_addons-en_US.po In fact, it is it not a translation, but the way of modifying “All posts”. In case you experience difficulties, please reply in the ticket thread at https://support.themerex.net/ticket/84039
Thank you!
hi there, I had this loaded on my site, but the site crashed and am reloading it but my licence is not working on the reinstall. Please assist. Thank you
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://mystik.themerex.net/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
you are AMAZING! Thank you for the assist!
My pleasure!
Hello,
we have installed the theme but had some issues and then deleted the complete WP installation. Once reinstalled a fresh one, the activation code is not accepted anymore (with message: Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme).
Strange because the domain is the same. We have also opened a ticket but nobody’s answering yet and we are stuck at installation.
Can you please advice? Thank you and regards.
Hello,
Thank you for contacting us!
As per your ticket, you have solved the issue. Standard Ticket Response time is within 24 hours. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hola, estoy dispuesto a comprar el tema pero tengo una duda antes. Veo que hay varias demostraciones y mis pregunta son:
1) En el tema se incluyen todas esas demos y puedes elegir la que prefieras o tienes que elegir sólo 1 y ya esta?
2) Yo ya tengo una web creada con Elementor, así que si la compro y la instalo y cambio el tema, ¿saldría tal y como viene en la demo? Es decir, el video de la portada, las fotos, etc.
Lo digo porque me gusta mucho y sólo tendría que modificar algunas cosas y añadir otras. Muchas gracias y espero su respuesta.
Hello,
Thank you for your interest in our theme!
1 ) Absolutely! Mystik archive contains 2 skins in one package: Default https://mystik.themerex.net/ ( with Astrology, Horoscopes, Tarot, Shop, Personal Portfolio + Courses, Crystal Ball homepages) and Treatment https://treatment.mystik.themerex.net/ Feel free to choose one of the skins for your project.
2) You can use the partial import for implementing some pages only to your website. This will not overwrite your existing content, just add the required pages – https://mystik.themerex.net/doc/#installation_demo_content
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Hi, homepage ‘Energy Healer’ is the main home theme we want to use. Is it available for display as one of the home pages for Settings > Reading ? It doesn’t seem to be available inside the Documentation for Mystic. Nothing can be found for it so far. We would like to purchase this theme, IF the homepage ‘Energy Healer’ can be used. Let us know soon, thank you.
Hello,
Thank you for your interest in our theme!
Absolutely! Energy Healing https://treatment.mystik.themerex.net/ is the main homepage of the Treatment skin. Just choose it when installing the theme – https://prnt.sc/DhVUsX6zM5Jw
Regards.
Hi! I bought a template today. I entered the license, but when importing the settings, everything went wrong. I did a reset for the theme. Now the license is not entered. What should I do?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Thanks! But now there is the following problem. I’ve been waiting for the import for 20 minutes. 0% on importing plugin settings. I don’t think it should be like this
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/75555
Regards.
Hi we are trying to reinstall the theme but keep on having the message “Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme”. Can you check what the problem is ? Best
Hello,
Thank you for contacting us!
If the issue is still presented, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body + WP access details. Our tech support Operator will check the issue without support renewal.
Regards.in this theme can a customer purchase the service without creating an account, Please verify im planning to buy this theme
Hello,
Thank you for your interest in our theme!
Absolutely! You can create services as WooCommerce products and allow http://mystik.themerex.net/shop/ customers to place orders without an account – https://prnt.sc/VrihmUta7NK_
Regards.
Hi there, can you help? ThemeRex Addons seems like having issues when activated. Some of our pages like contact page are not showing. https://www.energymadison.com/
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support Operator will check if the issue can be solved without support renewal.
Regards.
I purchased this theme some time ago, set it up on a site and never carried on with it, have just decided to have another go at building site and the code is not allowing me to activate, it just says ‘Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme’, I can’t submit a ticket because it states support has expired, not looking for technical support just want to be able to use what I have purchased.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check it.
Regards.
Hello, before buying your theme I would like to know if there is a membership option ? thank you
Hello,
Thank you for your interest in our theme!
While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hi. Does this theme work with Wordpress 6.0? thanks
Hello,
Thank you for your interest in our theme!
Sure. We have updated WordPress to 6.0. No issues were found. So feel free to upgrade the core. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I would like to know how to also change the MYSTIK loader for each page. Wish you would simple post the answers here for other to see. Thanks
Hello,
Thank you for choosing our theme!
If you mean the theme preloader, it can be easily modified under Theme Panel > ThemeRex Addons > General – https://prnt.sc/1fPdl8yg__uj Here is the guide – http://mystik.themerex.net/doc/#themerex_addons
Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
I just found it and came to update it and just saw your reply. Thank you for the reply. 
My pleasure!
Hi there, I allready purchased The mystic theme but there is an error (invalid purchase code) on activation step. I dont understand what is the reason and can not resolve. colud you take a look please
Hello,
Thanks for reaching out to us!
The theme license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab – http://mystik.themerex.net/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Thank you so much
Happy to help!
Hello! I have purchased the theme and I have 2 questions.
1) How do I remove mystic logo that appears in every page while a page is loading? 2) How can I add recent blog posts to my footer? I tried from the widget area but does not seem to work.
Thank you in advance!
Hello,
Thank you for choosing our theme!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/58214
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there, my license is bound to an installation that does not exist and cannot be accessed anymore. I need to disconnect the license so I can use it on a newer installation. How can I reset it? Best regards.
Hello,
Thank you for contacting us!
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – http://mystik.themerex.net/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Thank you very much, it worked fine.
My pleasure!
Hi ThemeRex, I have to report that on the last update, the site crashed and I had to reinstall my former backup of the whole site. The error message of the critical error was :
“Deprecated: _register_controls est obsolète depuis la version 3.1.0 ! Utilisez Elementor\Controls_Stack::register_controls() à la place. in /home/christl/www/wp-includes/functions.php on line 5316
Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home/christl/www/wp-content/plugins/trx_addons/components/shortcodes/icons/icons-sc-elementor.php:134 Stack trace: #0 /home/christl/www/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): TRX_Addons_Elementor_Widget_Icons->_register_controls() #1 /home/christl/www/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #2 /home/christl/www/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #3 /home/christl/www/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #4 /home/christl/www/wp-content/plugins/elementor/includes/base/controls-stack.php(2369): Elementor\Controls_Stack->get_controls() #5 /home/christl/www/wp-content/plugins/elementor/includes/base/controls-stack.php(1105): Elementor\Controls_Stack->sanitize_settings(Array) #6 /home/christl/www/wp-content/plugins/elementor/i in /home/christl/www/wp-content/plugins/trx_addons/components/shortcodes/icons/icons-sc-elementor.php on line 134
Il y a eu une erreur critique sur ce site.”
Can you fix the problem ? Many thanks.
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Revolution Slider is installed on my domain but demo content I can’t find, can you help please showing me where is the demo of revolution slider.
Thanks.
Hello,
Thank you for contacting us!
Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo. Please check the guide and ensure that you have installed the demo data – http://mystik.themerex.net/doc/#installation_demo_content
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there! I love this theme. I purchased this in 2020 and am currently using it on my website. We are updating the blog on the same site but the url is different. Do I need to purchase another license for that? Thanks for you help.
Hello,
Thank you for choosing our theme!
You may have one active theme installation at a time and install the theme on your test/development server for testing/development purposes (this installation should not be available to the public).
As soon as the project is ready for moving to another domain it is possible to use the license on a different domain by “disconnecting the license” from the active theme installation – http://mystik.themerex.net/doc/#domain_disconnection
For more information, please review http://mystik.themerex.net/doc/#general_information_license or contact Our Technical Support Department at https://themerex.net/support/
Regards.
Good morning, I have a problem with the starter slayer, no matter what photo I put, a watermark always appears underneath. How do I remove it?
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you with any questions you have. Could you please submit a support ticket at https://themerex.net/support/ and provide more details. Any screenshots would be much appreciated.
Thank you!
I have tried, but I am already registered with you and it only gives me the option to choose a theme that I bought a few months ago, not this new one.
solved, I already sent a ticket
