91 comments found.
hi, I have installeda the Naila version 1.0.2 can you say what is last version? where I can update it?
regards
All of a sudden the WP Bakery Page Builder doesn’t automatically pull into the Page Builder. The page build displays but all the short codes show in the classic editor at the top of the page edit page instead of within the WP Bakery Page Builder section. Do I do I need to have a paid license for the WP Bakery Page Builder plugin with this theme?
We went to update our homepage and all the sections of our page are now all together as shortcodes in the classic editor with the WPBakery Page Editor below. How do we fix this issue so we can use the page editor/visual composer to edit our site?
Hello I just bought the theme. I was unhappy that I did not read the comments about this product earlier. There are several issues with themes, from the insertion of a logo, to questions of responsiveness. I am requesting the cancellation of the purchase with PayPal and I hope they understand and return the amount paid. Thank you.
Hi there, I love this theme but seem to be having the following issues:
1) I can no longer edit my webpage with this theme. It gives me a blank white page with some sort of logo on it. It seems that the WPBakery Page Builder is what isn’t working. It came loaded with the theme and wondering if you can resolve this. Thanks!
2) I am using video for the top header instead of an image. There is a filter overlay on that section and it seems with video the top is not covered by that filter, any way to resolve?
Looking forward to your response and to fixing these issues.
Thanks!
Hello.
Have you buy our theme ? I can see your icon purchase.
Thanks.
hello, I have recently purchased your theme and I am encountering an issue using the wp bakery plugin, I am unable to edit in the front end editor mode. Please advise if I need to do anything to fix this, warm regards, Andy
How can I get Naila to load faster?
Hi Nadal We are still waiting for a reply regarding my issue please. Could you please get in contact as this is ridiculous just a small customization which I paid 25$ extra and you didnt fix. Also I am willing to pay extra out of desperation so you can sort my 2 remaining problems.
Save your money and do not buy this theme. I am trying to get a refund now after spending two weeks trying to get this POS to work. I have developed over 20 Wordpress sites and this is the only theme that is not mobile friendly. You cannot even install your logo in the header without a ton of custom programming. It is also the most buggy theme I have used in over 5 years.
Dear pvondy.
Can you send me an email via : themetrademark@gmail.com. We will support for you all problem.
Thank you so much.
Have you processed my refund? Your theme was not usable. I had to pay a programmer $500 to try and get it to work and then we just ended up having to start all over with a new theme. I need my money refunded. You advertised your theme as mobile responsive and it is not. That is false advertising.
Dear Pvondy.
It’s responsive with youtube but you’re use embed default of youtube. you must use element of us. Can you send me wp-admin we will help you. Please check your email.
Thanks.
It is not responsive. I read every message on the pages of chat and checked every website that was posted in the chats. None of the sites look good on a mobile device. I have already paid another programmer to start over from scratch with a different theme. Refund my money.
I purchased your theme and it is not mobile friendly. I need the theme fixed or a refund due to false advertising.
Dear pvondy.
Can you send me an email via : themetrademark@gmail.com. We will support for you all problem.
Thank you so much.
Nadal please respond to our chat or email as this is getting frustrating. We need to get online asap and you are holding us back. Why ??? We paid for extra support and another 25 $ for your customization.
Please give us a reply on what are your intentions.
Kind regards Mark
Hello.
please check your email.
Thank you.
Hi there still waiting for a reply regarding my issue please. Could you please get in contact as this is ridiculous just a small customization which I paid 25$ extra and you didnt fix. Also I am willing to pay extra out of desperation so you can sort my 2 remaining problems.
Where do I input the google map api?
Dear sonvan.
Please check your email. We have contact with you.
Thank you.
How do i install this for WP? 2829835d-b7ee-4fca-8706-7cb3f6a8f993
Please give me a site with instruction
Dear sonvan.
Please check your email. We have contact with you.
Thank you.
How do I make my Naila theme look good on my phone? Please check it here: https://www.hcautah.com
Hi there we have been in contact with you and sent emails to themetrademark@gmail.com for about 5 days now and we haven’t got a responsive from you guys.
Kindly get back to us with a reply as we need to launch our website and only one issue remains to be solved.
Looking forward for your reply.
Best Regards Mark
Still no support I am sorry to say. Kindly contact me back as its the only issue remaining before going live.
Hi.
Can you check your email and write specific your problem. We have contact with you.
Thank you.
Nadal been trying to contact you via email and chat but to no avail. Could you please contact us back?? All we need to settle are the images alt description and the our story video.
Hello.
please check your email.
Thank you.
Hello Support Representative, I am using Naila wp theme for my website, in the homepage section we are using Visual composer Add on titled “VC Gallery”. In the said module there is not any option to disable the popup functionality. I request you please send JS code for VC Gallery module for disabling image popup functionality. Thanks
I have installed naila word press theme. I am trying to change background image mainbg.jpg but still same image appears. my website is on www.wapo.or.tz
looks like support for this theme is not working at all.
Can you let us know which troubles you are facing now?
Thanks
I want to update plugin Theme Common
Please send email to our support about this issues, we have been delay reply because we are off on Saturday and Sun day.
Thank you
Website Doesn’t scale properly when viewed on a tablet. My site is: redmondmedialab.com , when you view it on the tablet, the “searching” text animations on the top of page get cut off and the whole page its self slides left to right. How do i fix the compatability issues for viewing on tablets? Phone and desktop computer look fine.
Hi,
Can you send email to themetrademark@gmail.com? Our supporter will help you recheck this issues. It will be helpful if you send us some screenshot about this.
Thanks
Is it possible to make the “VG-Services” Elements clickable as links? I’d like to make it so people can click on the service in the column so it goes to a more in depth page. Thanks.
If you are using theme version 1.0.3 and plugin version 1.0.1 you can see the field link of service.
Thanks
“theme-common” is 1.0 , is that the plugin you are talking about? where can I find an update to the plugin? I just purchased and downloaded this theme a few days ago…
Email replied. Thanks
Can I also have multiple pages for this theme? Are there any examples of multiple page versions? For instance, a more indepth portfolio or testimonial page? Can I have the nav bar link to other pages instead of scroll down?
Hi,
If you want to use this page as the multi page, just need to add separate link to your menu, It can work fine. If no, please send your wp-admin account to themetrademark@gmail.com, our supporter can guide you better.
Thanks