they are not supporting if any bugs occurs , customer support is down
Firstly, I'm so sorry about your inconvenience you've got with our theme. At this moment, we cannot determine the problems you've got. It seems a bug for the WPBakery Page Builder plugin. In case you don't want to use the backend editor, you can create a refund request, we will accept it without any questions.
Fast code, fast support and nice theme. I am very happy with this theme. Easy to customize and well designed. It comes with many options but not overhelmed. Installation looks exactly like the demo. Issues get solved very quick by support ticket (special thanks to Nguyen). Can recommend this author!
Best regards Michael