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Hello. I am using the demo content and have replaced the portfolios with my own services. I dont need the categories, because they are named the same as the services. How do I remove the categories under the name of the portfolio-page from the front page? Thank you for an awesome theme.

I suppose you are using ‘recent_works_images_full’ shortcode. If so, you can use ‘show_categories’ param to hide categories, for example:
[recent_works_images_full show_categories="false"]

Yes, It worked perfectly – thank you! Great support!

Yes, It worked perfectly – thank you! Great support!


Was the recent update just to add the line of text “prettyPhoto XSS fix” to conform with ThemeForest Author request outlined here? http://themeforest.net/forums/thread/security-vulnerability-affecting-prettyphoto-jquery-script/181180

Or were any file/s actually updated?

Thanks. Jason

Thanks for the reply.

I’d assumed it was already complient as you’ve not listed any files in the changelog.txt

For previous updates you included a “Changed files:” heading and a list of path and file names which is realy useful.

Can you let me know the file/s that were updated so I can copy them over?

N.B. I’ve updated your theme to my specific requirements and don’t want to lose any changes by copying over everything.

Thanks again Jason

Here is the list of changed files:
/style.css (theme version only)

Nice one, thanks e404 – you guys are the best!


Hello, I recently upgraded to the latest version of this theme and WordPress 4.3 at the same time, and now the visual editor is missing the toolbar, and the body of the editor is all white.

In the Chrome console, I get the following error;

https://example.com/wp-content/themes/natural/inc/shortcode-manager-plugin.php?wp-mce-4203-20150730 Failed to load resource: the server responded with a status of 403 (Forbidden)

wp-tinymce.php?c=1&ver=4203-20150730:5 Failed to load: https://example.com/wp-content/themes/natural/inc/shortcode-manager-plugin.php

If I try to reach the page directly in the browser, I get the following message:


You don’t have permission to access /wp-content/themes/natural/inc/shortcode-manager-plugin.php on this server.

Can you help me solve this please, everything was fine until I upgraded

This issue is probably caused by file or folder permissions on your server. You should ask your hosting provider for help.

I can try to help you with this, but I need an access to your server via FTP and your WP admin panel login and password.

I figured it out, here is what happened in case anyone else runs into the same problem (this only affects certain themes including my favourite one – Natural):

I use a security plugin called Sucuri Security, on the Hardening tab I chose to Restrict wp-content access, the details for this action are:

This option blocks direct access to any PHP file located under the content directory of this site. The note under the “Protect uploads directory” section also applies to this option so you may want to read that part too. If you experience any kind of issues in your site after you apply this hardening go to the content directory using a FTP client or a file manager (generally available in your hosting panel) and rename a file named .htaccess.

When I reverted the hardening, everything was fine (but it would be great if you could find a way around this).

Thanks for the info. :)

Hello, I recently changed my hosting provider and since I’m having issues with timthumb. I’ve done everything I found here and some external forums, nothing works. I don’t know what else to do, I don’t have advanced php knowledge. Please, can you help me?

My page: https://www.connplants.com

Thanks in advance.

It looks like timthumb.php file is missing on your server: http://www.connplants.com/wp-content/themes/natural/lib/timthumb.php

Could you please make sure it’s present in the ‘lib’ folder? If so, please send me your FTP login details – I’ll check what else could be the problem.

Ok, I just sent you an email. Thank you.


I set up the child theme, however, after activating it appeared the following error screen: [ http://prntscr.com/8tfw60 ]. How can I fix the problem?


You need to create a new form and put its shortcode into the page content. You can find more details in the theme documentation (‘Install recommended plugins’ section) and on the Contact Form 7 website.


what is the procedure to configure the map?I tried to put the below code generated by Google Maps, but it did not work:

<iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3596.218895469723!2d-49.1344413848692!3d-25.66403754846296!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x94dc5946fb2c1339%3A0x9156e7bd5a7f21fc!2sR.+Francisco+Burakowski+-+Miringuava%2C+S%C3%A3o+Jos%C3%A9+dos+Pinhais+-+PR!5e0!3m2!1spt-BR!2sbr!4v1447770708838" width="770" height="300" frameborder="0" style="border:0" allowfullscreen></iframe>

I also tried using the URL below, but did not work:


I inserted both codes between tags map.

Can you please explain the procedure step by step?


You have to use the embed URL (taken from the first code):

Hi – am getting an error on my clients site – images rendered via the theme using timthumb are no longer displaying – getting the following error:

A TimThumb error has occured

The following error(s) occured: Server path does not exist. Ensure variable $_SERVER[‘DOCUMENT_ROOT’] is set correctly Could not find the internal image you specified.

Query String : src=/wp-content/uploads/2012/06/anutritin-frut.veggies.jpg&new=true&src=/wp-content/uploads/2012/06/anutritin-frut.veggies.jpg&w=770&h=312&zc=1 TimThumb version :

example of what’s happening is on this page (broken img): http://fitwisepilates.com/2009/10/nutritional-counseling/

any idea what could be occurring + where can I temporarily comment out the featured image on the blog posts?

thanks for your reply – I just sent it.

Thanks – fixed.

you’re awesome – thank you!!

Hi Sir,

I want to change the font style with the demo, i have selected the google font replace and setted as the THEME Document , but it seems doesn’t work.

I’m confused. could you help me?

Thanks, Andy

sorry my English.

My meaning is that how to set Fonts Options, like : p (paragraph) Font, h1-h6 Font, blockquote Font, li Font . i want to use the same fonts as your demo site.


You are already using fonts used on our demo website. If you want to change them, just go to Theme Options -> Fonts Options, pick up fonts and save options. I hope this is what you are asking for.

OK? thanks for reply


Is possible specify the pictures that will appear in the Recent Works area: [http://prntscr.com/97l4wn]? If so, what is the procedure?

Thanks in advance!

‘Recent Works’ shows the thumbnails (featured images) of the latest portfolio items (recently published). Do you want to change the portfolio items featured images or display different portfolio items?


I want to display different portfolio items.


At the moment the only way to do this is to change the publication date of the items you want to show.

Any updates to the theme coming soon?

OK, I completely understand.

But just out of curiosity: are you having any problems with the theme? I’m not sure why you need updates for the theme that just works. ;)

I have had a few problems and I’ve paid a programmer to fix. The problems didn’t appear until after I updated to the latest version of Wordpress, so I am guessing it was because of that.

In such cases you should contact us for help. We are still supporting the theme, so we would fix any theme incompatibilities. So far we didn’t get any user complaints about the incompatibility with the latest version of WordPress, so your case probably has been non-standard.


could you please help me with wide header slider, I can’t find it in theme options. How to install it like on your demo theme.

Thank you, Mateo


The process of configuring the header slider is described in the theme documentation – check ‘Custom Headers’ section.

Does this theme work with Easy Digital Downloads (or another digital download) plug in?

No, this theme doesn’t support EDD. Of course the plugin should work with the theme (I didn’t test it), but you will probably have to adjust the look of plugin’s pages.

Can you tell me how to get rid of the add_filter message that is appearing above my header? I can’t find it anywhere

So the only thing I can recommend is to download the whole theme to your computer and search all files for this code. Someone added it somewhere, but it’s really hard to say where it could be… Maybe in ‘header.php’?

Thanks! I’ll see if I can find it.

It turned out to be in the /admin/theme-functions.php file. No idea how it got there! Thanks for pointing me in the right direction.

Is this compatible with WordPress 4.5.2?


m. :-)

The theme works with WP 4.5.x – there are no known issues. Of course you should always make a backup of your files and database before upgrading.

Great! Thanks for the speedy response.

is this theme wp 4.6 ready?

There are no known issues with Natural theme and WP 4.6. Of course (as always) don’t forget to make a complete backup of your website before upgrading.


Bhullar Purchased

I have responsiveslides slider enabled on my website. When i try to hyperlink the image as per the syntax generated with the shortcode it just shows the hyperlink address but not the image with clickable banner. http://yourdomain.com/images/image2.jpg;Image 2 title;http://yourdomain.com.com Also i want it to open in new tab/window.

Please help.


Bhullar Purchased

thats on the home page

Please take a look at the first example: http://e404themes.com/natural/shortcodes/sliders/responsiveslides/

Your code should look like this – the first slide has the title, the second one doesn’t have the title:
[responsiveslides_images titles="false" animation_speed="2500" nav="false" random="false"]
http://www.ebnaturalmedicine.com/wp-content/uploads/2016/10/WB-B12-Shots.jpg;the title here (optional);http://www.ebnaturalmedicine.com/blog/b-12-b-complex-injections/

hey e404, all ok guys? hope so!

just a quick one after soooo many years :)

my friend upgraded WP and plugins and the site is now not rendering the [responsiveslides_images pager=”true” pause_on_hover=”true” titles=”false”] shortcode he has in the homepage

any ideas why this can happen?

thanks for your kindness Marco

Done. I just copied the shortcode from another page and it works.

Bartosz, you are amazing.

Actually I’m not sure why this happened, as I also checked each char in TEXT Mode but still all great it seemed.

OK thanks for checking this out, doing it so fast, loved it as always.

PS: Guys, trust e404 totally and purchase with confidence.. I’ve been super satisfied, and still am. Trust me, tried so many.. just a few really are as cool as this guy

Thank you for your kind words. :)

i updated my website and suddenly lost my slideshow on my webpage www.tovagarr.com i saw your update but can’t seem to download the file mentioned here https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.57660265.2138289099.1483413956

There is probably a problem with file and/or folder permissions on your server. It’s really hard to guess what’s wrong without an access to the server. If you need my help with this please send me your FTP login details using the contact form on our profile page – I’ll try to fix this issue for you.

Is this compatible with WordPress 4.7.2?


m. :-)


e404 Author

There are no knowns issues with WP 4.7.x. Of course (as always) make a complete backup of your website before updating.

Thank you for getting back to me!

Hi .. any idea why our slideshow is not full widht? -> http://lastovica.si/ – screenshot http://prntscr.com/e56gel


e404 Author

Hi. That’s because two menu items were dropped to new line. Please add the following code to the Custom CSS box (Theme Options -> Styling Options):

#navigation_wrapper, #navigation { height: auto; }

uhh .. didn’t see them white on white background :) Thank you