69 comments found.
Theme is not working the way you showed in the demo. Please help
Also when I try to contact you through your support system, it shows A timeout occurred Error code 524. Please help. This is very urgent. Thank you
We need refund. This is very urgent so we bought another theme. Please cancel this theme licence and refund. Thank you
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
There is a problem activating DesignThemes Doctor Addon
Plugin could not be activated because it triggered a fatal error. Parse error: syntax error, unexpected token “readonly”, expecting “)” in /homepages/10/d955222605/htdocs/clickandbuilds/VitalityMassage/wp-content/plugins/designthemes-doctor-addon/utils.php on line 702
Please advise fix?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
hello There, I like you theme but I need to see if it fits in with our bookings ways, would you have a demo backend link for you booking system? Also would it be possible to add a members zone where clients can log in and see things related to their plan? Many Tanks Andrea 
Hi.,
Thanks for contacting us and showing interest in our theme.
Sorry for the inconvenience we do not have the demo request option for this theme. kindly share with us your exact requirement in detail with some screenshots or short video recordings so that we can check and let you know.
Thank you!
Hello, Plugin DesignThemes Core Features Plugin & DesignThemes Doctor Addon plugin not installing.
An error occurred while installing DesignThemes Core Features Plugin: Download failed. Not Found.
An error occurred while installing DesignThemes Doctor Addon: Download failed. Not Found.
How can i fix this?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi, I wanted to find out what Booking Plugin are you using for this Theme ? I wanted to find out if i’s connected to Google Calander?
Hi.,
Thank you for contacting us.
1) We cannot verify your purchase code since you don’t have a buyer badge for your comment. Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
2) Ultimate Booking Manager : https://wordpress.org/plugins/dt-booking-manager/
More detail : https://youtu.be/uNwRAoA3Kos
Regards., DesignThemes Support.
Is this support WP5.9.1 and WooCommerrce 6.2.1 ?!
Hi.,
There are no issues while installing Nature Spa on latest version of WordPress and WooCommerce, please make sure that you are using latest version of theme that is 2.6 in this case
Thanks
hi, Is it possible to add online payment functionality after booking?
why doesn’t support work? I cannot write a message for support.
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
We look forward to helping you!
i am getting the following error when trying to put the content in after theme is installed
Failed to create tmp table _fwbk_wp_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3
Hi.,
Thank you for contacting us.
Go to wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type here you need to delete “class-fw-ext-backups-task-type-db-restore.php” file and replace the attached php file and try to import the demo content once again via unyson plugin through Dashboard > Tools > Import Demo Content.
https://www.dropbox.com/s/muedhatr5jd9y28/class-fw-ext-backups-task-type-db-restore.php?dl=0Please refer : http://prntscr.com/koy6x2
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, I would like to know if the booking plugin is well linked to woocommerce. Can my guests book a time slot and pay for it directly on the website ? And do we have a calendar in the back office ?
Hi.,
Thanks for the interest!!
We didn’t integrate to woocommerce plugin. And we have created a separate addon for reservation. The calendar feature also included in the back-end.
Regards., DesignThemes Support.
Installed WP5.5 – When i update DesignThemes Core Features Plugin to 1.6 i will only see: [dt_sc_procedure_item style=”type1″ icon_type=”image” id=”11363″ color=”” thumb=”6614″] ... etc.. not the thing. But older version DesignThemes Core Features Plugin to 1.5 work well.. why?! Thank you!
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello,
Can you tell me where I can change the currency to euros for the demo theme services and procedures? And change the language to French?
thank you in advance
Hi.,
Where you want to change currency, Can you please send screenshots of your issues. We will help you.
Regards., DesignThemes Support.
Hello,
Can you help me? when i import the theme demo, i have some code displayed on the page.
Thanks for your help
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hey guys! I need you to install the demo manually as I keep getting an error about a table creation. Where do I send the WP login and FTP?
Failed to create tmp table _fwbk_wp_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3
Hi.,
Thank you for contacting us.
Go to wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type here you need to delete “class-fw-ext-backups-task-type-db-restore.php” file and replace the attached php file and try to import the demo content once again via unyson plugin through Dashboard > Tools > Import Demo Content.
https://www.dropbox.com/s/muedhatr5jd9y28/class-fw-ext-backups-task-type-db-restore.php?dl=0Please refer : http://prntscr.com/koy6x2
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
We would be happy to help out here support@wedesignthemes.com.
All worked except then it said: “Execution stopped (next step did not started)”
But the demo is imported. Great support, not sure if I have to do anything else if it displayed the error?
https://sageholisticspa.com/Hi.,
It is not importing all the media – Kindly install Regenerate Thumbnails plugin and try to regenerate media.
https://wordpress.org/plugins/regenerate-thumbnails/Then look under the “Tools” sidebar item for “Regen Thumbnails”. Click the button to regenerate them all and that will fix the issue.
Thank you, we look forward to helping you!
Website broke because of theme plugin and you disabled my login to your website :
-Jun-2020 21:28:13 UTC] PHP Warning: Use of undefined constant NATURALSPA_THEME_NAME – assumed ‘NATURALSPA_THEME_NAME’ (this will throw an Error in a future version of PHP) in /public_html/wp-content/plugins/designthemes-core-features/widgets/widget-recent-portfolios.php on line 6 [30-Jun-2020 21:28:13 UTC] PHP Fatal error: Uncaught Error: Call to undefined function naturalspa_global_variables() in /public_html/wp-content/plugins/designthemes-core-features/register-likes.php:62 Stack trace: #0 /public_html/wp-content/plugins/designthemes-core-features/designthemes-core-features.php(104): require_once() #1 /public_html/wp-includes/class-wp-hook.php(287): DTCorePlugin->dtLoadPluginTextDomain(’’) #2 /public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /public_html/wp-settings.php(540): do_action(‘init’) #5 /public_html/wp-config.php(93): require_once(’/...’) #6 /public_html/wp-load.php(37): require_once(’/...’) #7 /public_html/wp-blog-header.php(13): require_once(’/...’) #8 /public_html/index.php(17): require(’/...’) #9 {main}
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Sorted. THanks
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
I have bought this a long days ago. My website was fine with it. But due to hosting expired issue. I lost the previous data. Now I wanted to active the Theme in my website and import demo content. But the demo content import is not working. Can anyone suggest me a solution on how to import demo content?
Getting the following ERROR always:
Failed to create tmp table _fwbk_wp_media_file_manager_log. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE utf8_general_ci’ at line 3
Hi.,
Thank you for contacting us.
Go to wp-content/plugins/unyson/framework/extensions/backups/includes/module/tasks/type here you need to delete “class-fw-ext-backups-task-type-db-restore.php” file and replace the attached php file and try to import the demo content once again via unyson plugin through Dashboard > Tools > Import Demo Content.
https://www.dropbox.com/s/muedhatr5jd9y28/class-fw-ext-backups-task-type-db-restore.php?dl=0Please refer : http://prntscr.com/koy6x2
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Thank you it works. 5 Star for your support.
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Best regards!
DesignThemes Support.
I have a valid licence and 2 months of support still remaining yet I have been locked out of your forum. It is asking me for my purchase code and everytime I enter it, I get “You must have valid license to access this forum.” I just want to refer back to an old ticket I lodged and you responded to
Hi.,
Kindly send us your registered user name and the E-mail id used for purchasing the theme immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact. we will provide you the forum login credentials.
I have forum login credentials already. You have removed access to the “Natural Spa” forum for those credentials. My login username is oleymedia
Hi., Kindly send us your E-mail id we will send new forum credentials.
Hi, I just purchased and installed the theme but cant get acces to the demo content. I’d like to work from the demo. Please help me
Hi Justlikeu-belgium.,
Kindly try installing the demo content by check the below links
1) First, make sure that your server values match the theme requirement please refer the below link http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ 2) How to install the theme via WordPress http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/ 3) How to import dummy data using Unyson http://docs.wedesignthemes.com/dt_articles/import-demo/Should you need any further information, please do not hesitate to contact us.
Note: If not successful, kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username, and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ https://themeforest.net/user/designthemes?#contact . So that we can check and fix the issue.
Regards., DesignThemes Support.
Pre purchase question, what is the cost of supplying all the images like in the demo? Would I be able to upload all at once or need to do it individually and demo content added. Also would the theme work with other booking plugins like Bookly?
Hi LemongrassHouse .,
1) For images cost kindly check with the image links mentioned below: http://docs.wedesignthemes.com/image-link/natural-spa.txt2) Yes, you can upload the demo content easy upload all at once using the Unyson plugin.
3) Our theme is compatible with the plugins that come with the theme package. We don’t check the third party plugin compatibility.
Regards., DesignThemes Support. How can I change the size of the site logo?
Hi
Can change size of logo by modifying height. Kindly refer the screenshot…
#logo a{height:62px;}
https://prnt.sc/qci5fa
Regards., DesignThemes Support.
