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I can not login for help. purchase code will not accept.
you please give me an email
Thank you for purchasing.
Recently there are issue with Themeforest API server so purchased code verification is not working properly. They have already fix it.
Could you please try to submit ticket again, it should be working fine now. Thank you for your patience.
Hello guys! The blog part seems to have a bug. All the default posts still there but when they all took the name after the latest post I made (I only have 2 posts). When I try to delete the default ones it deletes everything included the “real” posts. Can you help me? Thanks!
Please login with your purchased account.
Hello! I am logged in now. Do you need the Item Purchase Code?
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello again. I tried and it says “Sorry, that purchase code doesn’t seem to be valid.” I followed the instructions you explain when creating the ticket.
Please make sure you post the correct “Nebula” theme.
How do I change the word portfolio url ??
I have recently bought the Nebula Responsive Multi-Purpose Theme and I would like to know how to install the demo content. In the file Import Demo I have 3 XML files.
Thank you for your help.
It depends on which demo style you want to import for example if you want to import “Business” style. You have to use business_style_content.xml file.
Can i get these demo content files
I bought this template long time ago and I don’t have the login access for the account, can you help me accessing my account to get the updated version from the template in order to update the website
Please contact Envato support here https://help.market.envato.com/hc/en-us
I have question, how to select or export the homepage business style demo
When I add a photo in wordpress media, I find about 10 versions with different sizes in my FTP. How to make wordpress does not create all the different versions?
Unfortunately it’s default WordPress functionality and I think it’s good idea because on some pages which require tiny image size then you don’t have to load full size image as it’s result slowing down your site loading speed.
Are you sure that the theme does not create different sizes?
Yes theme also created custom images size for theme’s templates. We can help guide you remove it but on theme’s templates, it won’t have this custom size images so it will use full size image instead.
Are you sure you want to do that? please confirm.
yes i want. I’m waiting for your guide
Sure. Could you please open /wp-content/themes/nebula/functions.php at line 211 to 224 you will see list of custom images size. Remove ones you don’t want to use.
After that, please install and run this plugin https://wordpress.org/plugins/regenerate-thumbnails/
I have one question. Is there a refund policy on this template?
Hi, Just a quick question our current PHP version is 5.4.36
Is this template compatible template compatible with our server?
Please respond to me as soon as possible
1. We follow Themeforest refund policy here https://themeforest.net/page/customer_refund_policy
2. WordPress recommend PHP 7 for that however I think PHP 5.6 or higher would be sufficient.
Thank you for your response.
I need help. Today I made the update of WordPress (4.7.3 Fr) and now my site (made with Nebula) is broken. What should I do ? I feel that the new Wordpress is incompatible with Nebula. I can not go to the BackOffice!
Please login with your purchase account so we can continue providing support for you.
It is my client who has the purchase account.
For your information, apparently there is really a problem of incompatibility between one of the plugins and the version of Wordpress 4.7.3. We had to tinker for it to work.
I already purchased Nebula Responsive Multi-Purpose Theme and try to import sample content which have 3 files(business_style_content.xml, creative_style_content.xml and shop_contents.xml). I have found error when shop_contents.xml is imported. The error like following
Failed to create new user for wooteam. Their posts will be attributed to the current user.
Failed to import pa_color Black
Failed to import pa_color Blue
Failed to import shop_order_status cancelled
Failed to import shop_order_status completed
Failed to import product_type external
Failed to import shop_order_status failed
Failed to import pa_color Green
Failed to import product_type grouped
Failed to import shop_order_status on-hold
Failed to import shop_order_status pending
Failed to import shop_order_status processing
Failed to import shop_order_status refunded
How can I fix this error? Please suggest me.
I notice that why error like “Failed to create new user for admin. Their posts will be attributed to the current user.” always found. What’s the meaning of the error and how can I fix it?
I would like to get the result as a live demo please support me.
I bought Nebula theme which LayerSlider plugin is bundled in premium theme. It should work properly but I got the error like below
Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can’t activate LayerSlider with your theme’s purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours.
I already raised the issue to plug in support team and got the answer as below…
“If you’ve received LayerSlider as a bundled plugin in your theme, you cannot use your theme’s purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.
Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.”
So in this case theme need to support me to activate plugin, right? and how I can activate or fix it. Need help asap.
Normally you can use all basic function of Layer Slider plugin you saw on demo site.
However you have to purchase separated license for Layer Slider if you want to use additional features ex. auto update feature of the plugin, support from plugin author. When you purchased theme, plugin is included but it’s purchased code for theme
But it doesn’t necessary to buy Layer Slider license as we will provide an update for the plugin once it has.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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