248 comments found.
Déçu de l’achat car la démo ne fonctionne pas pour moi je ne peux rien faire rien ajouter, sur la page d’accueil rien ne s’affiche et personne ne répond à mes mails. I speak french in my text please respond me.
the review plugin pro is not include. is wrong that safe 29 USD for this. but is not include. include is only the FREE VERSION …
Hello,
Thanks for purchasing our theme. Yes Review Schema Pro version included with this theme as bundled. See how bundled plugin works https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
There is a new version update we will update the theme tomorrow.
Thanks
I’m extremely frustrated. I’ve purchased over 100 themes, and this is the first time I’m encountering such a problem. No one is responding to my emails or addressing my complaint ID #68106.
I bought this theme to save time and launch my project quickly, but the demo isn’t working. The lack of support is unacceptable. It seems like no one even cares.
This needs immediate attention. Fix it.
2 hrs up still no response
>> error 404 after demo import. how is it solved?
Thanks a lot 
Hello,
If all url shows 404 then please reset permalink. Your support expired please renew support.
If still error create ticket we will check https://www.radiustheme.com/ticket-support/
Hello, I need the option of the gallery or a picture across the entire width. However, the text should remain narrower and centered in the middle. Is this possible with your template?
Hi,
Can you please send me a screenshot which section you mean? https://www.radiustheme.com/ticket-support/
Thanks
How to remove this block? https://nimb.ws/R3dLQ9 I turned Breadcrumb OFF but it still appears.
I bought. I have been sending messages to the support department for 3 days. The license was not activated. They activated it. Now the demo is not loading. I am waiting. I told him that I should not close my old website because of the php version mismatch. That’s why I said that wamp should run on localhost on my own computer. I said it was a licensing issue. There has been no solution to this issue for several days. I’ve been having problems for a few days, even from the very beginning. I got really depressed. I’ll probably ask for a refund.
After installation and importing the demo, only the home page is displayed! The rest is giving me an error 404!
Hello,
Can you please reset the permalink? If still issue create ticket we will check https://www.radiustheme.com/ticket-support/
Thanks
Hello brother! From one day to the next everything broke in the theme, everything was fine and now it doesn’t show anything on any of the pages home 1, home 2, home 3, home 4… etc. What happened?
Hello! I wanted to tell you that I already managed to solve the problem, apparently a configuration in the sofaculous cpanel updated the version of Elementor and broke the entire construction code in some parts of the site, but everything is now solved.
Hello,
Elementor gave another update please update that version then see how it work.
Thanks
Which image sizes do I have to set in Wordpress so that Google Page Speed does not recognize any errors. Page Speed tells me that the images are in the wrong format.
Hello,
Can you please send me your site url? https://www.radiustheme.com/ticket-support/
Hello,
I don’t see any image related notice in Google Page Speed inside.
Thanks
Danke für die Antwort, ich sehen aber z.b. bei dieser Seite einige Fehler. Auch die Bildabmessungen scheinen nicht zu passen
https://womo-traveller.de/unterwegs-zum-fahler-und-dem-todtnauer-wasserfall/Hello,
I see only this image don’t set width and height so a notice show https://prnt.sc/79JffRJye3RJ
We used a full image in this widget but you use a image background text.
If I make mistake please send me you Google Page speed screenshot.
Better create ticket https://www.radiustheme.com/ticket-support/
Thanks
Hello, the problem with the wrong image size is present with every new article. Are incorrect settings perhaps to blame or what do I have to do differently to make everything work? There are even more complaints about Google Pagespeed. No lister is used etc.
https://womo-traveller.de/im-herzen-der-natur-abenteuer-am-cascade-des-tufs/I have just created a ticket
Hello, I just bought the Neeon Theme. I would like to install it for testing purposes. I have an existing site. I would like to see the demo installation on a test system so I can see how the site was built, but unfortunately that’s not possible because the purchase code can only be used once. Is there no way to install a test system parallel to an existing system? Thanks
Hi,
Yes you can active in test location. If face issue create ticket we will help https://www.radiustheme.com/ticket-support/
Thanks
Hello there,
Mobile menu – parent link is not working. When i click on parent menu link its open sub-menu in mobile. parent link is not clickable. But I saw “Shop” menu in your demo site and its working fine(clickable) in mobile. here: https://radiustheme.com/demo/wordpress/themes/neeon/
Can you please help me on this?
Regards, Dharmesh
Hi,
Yes in mobile menu parent menu link will not work if we enable click here then you can not view sub-menu. On touch page will reload.
Thanks
Thanks for your reply,
But in your demo theme, both are working fine in “Shop” menu. You can check it here: https://radiustheme.com/demo/wordpress/themes/neeon/
SS: https://i.ibb.co/d0rb8wF/menu-ss.png
Please let me know is there any setting for that.
Regards, Dharmesh
Hello Radius,
Any update on my issue?
Thank you!
Just wanted to report an issue since my support expired but i believe this is an issue for all users and not specifically for me. When i set the post to “Scroll Post”, it scrolls to the next post but when i scroll up to go back to the previous post, it is not changing the url back but it stays the same. Another issue is, when i have Comments enabled, its not considering the comments section and changes the url before it reaches the post exactly. Please fix these issues. Thanks!
Hello,
We noted this will check.
Thanks
Hi, is this theme multisite compatible? I won’t buy until I know it if or not. Thanks.
Hello,
Yes it should work in Multisite.
Thanks
Hey! Thanks alot! I’ve already purchased a theme much earlier. Perhaps another time. Take care!
hi, I install this plugin with wrong subdomain, how can i manage the license for assigned for live and staging domain
thanks
Hello,
I reset the url you can active again.
Thanks
When will the theme support installation in PHP 8 server? RIght now you have set the requirement as PHP 7.4
Hello,
Yes it will work with PHP 8
Thanks
But you said that the PHP version needs to be 7.4.
Is the Neeon theme now supporting PHP 8 natively without having to do some adjustment or management for it to work
Yes it should work if you want can test it before make live.
It is now working. Thank you. May I now request you to reset the Theme URL so that I can uninstall the theme from the test domain and now install and activate it on the actual domain?
Already your license reset.
Thank you
does this have any built-in paywall functions?
Sorry don’t have this type of features.
Thanks
Hi, Can we adjust your theme (header, menu, etc.) in full width please ? Thanks
How is possible I just buy now a theme and try to activate my licence FIRST TIME on ONE domain?
Yes as per Envato license policy a regular license can use a single WordPress installation only. But if you use in dev site when make live mail us we will reset the url.
Thanks
I’m just trying to use a one-time license on one domain. You see that I bought your license 3 times so I have no intention of using it on other sites. Last time I also bought a license that I didn’t even install at the end. And now I have 2 licenses, neither of which can be activated.
I buy licence before 10 minutes and I cant install and activate licence
Please create ticket with license key we will reset the url https://www.radiustheme.com/ticket-support/
Thanks
Your team solved problem. Thanks. I open new ticket with id 61693, because I can’t import demo.
will wp plugins work properly & is it capable to handle heavy traffic at the same time?
Hello,
Yes WP plugins will work properly. Traffic handle depends on server resource and site optimization. If server performance ok then it should work.
Thanks
I can’t upload this theme on wordpress. Please suggest right process to upload it.
Hello,
Please check our doc if still face issue . Create a ticket https://www.radiustheme.com/ticket-support/
Thanks