SwiftIdeas

SwiftIdeas supports this item

Supported

3060 comments found.

snarfe

snarfe Purchased

Extended support around 1,5h ago though still cannot post new topic to support, despite support site saying: “Once you purchase support extension, wait few minutes, visit this page again and refresh”

Hi there,

Just contacted you via email. Thanks for your patience.

- Swift Ideas

Makiote

Makiote Purchased

Hi guys,

I just updated to the latest version of your theme and when i have products with different sizes like this -> http://bamboovalencia.com/producto/anillo-desing-feather/ the button to add to the cart is not appearing, why??

Thanks!!

Hi there,

Just checked and it’s showing fine for us? Please can you confirm?

- Swift Ideas

Great theme! I have two questions if you would not mind helping,

1. How can I move the categories/meta section on the product page to directly underneath the product title and above the price and also remove the word “categories” so it only shows the links. You can see the way I have the title and price currently set up here: http://i868.photobucket.com/albums/ab244/jmgrap96/Screen%20Shot%202016-11-12%20at%205.25.23%20PM.png

2. How can I remove the lines above and below the share section on the product page like the ones in the picture here: http://i868.photobucket.com/albums/ab244/jmgrap96/Screen%20Shot%202016-11-12%20at%205.25.31%20PM.png

Thank you!

Hi there,

Have you purchased the theme? If so you’ll need to log a support topic.

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Nice Theme Is there product list feature? or just grid view?

Hi there,

Not currently, but grid view could be achieved by hiding the product details below with css (which we can provide).

- Swift Ideas

Hi,

pre-sale questions:

1- do you provide quick view option on catalogue products?

2-page builder: can I set margins and paddings directly on the page builder without css customization? Is your page builder flexible, so that it allows customer to build decent landing pages quicky without using custom code?

3-do you have a built in contact form? If yes, Is this contact form easy to customize(margin padding, colors) or does it require css customization?

4-do you offer newsletter lightbox?do you offer mailchimp integration? what about pop ups?

I am looking forward to your reply

kind regards

manuela

Hi Manuela,

Thanks for your questions.

1) Not as standard, you’d need a plugin for this.

2) Yes, it is definitely flexible. We have padding % for columns, and padding vertical/horizontal + margin vertical for rows.

3) No – we let people choose their own preferred contact form plugin.

4) We don’t have popups, other than the modal shortcode which you can use if you’d like. We’d recommend a plugin for this functionality.

Thanks,

- Swift Ideas

I really interested to your theme and want to buy it. but is there any RTL support on this theme? thank you

Hi there,

Yes – an RTL stylesheet is included as standard.

Thanks!

- Swift Ideas

menkom

menkom Purchased

Is megamenu support available now in latest version of theme ? this was asked a few years ago and i wanted to follow it up ?

Hi there,

Yes it is – you can see it in action on our main demo.

Thanks,

- Swift Ideas

Hi, Are you going to be updating the Instagram icon to the new one? People recognise the new icon more than the one on the theme.

Thanks

We will add it to the list – thanks for the request!

- Swift Ideas

Great thanks

Hi, first off, great work on the theme! It’s a wonderful one!

However before I buy it I want to check 3 small details:

1. Is it possible to make the header follow when you scroll down on phone devices? As of right now it doesn’t and you have to scroll all the way up to get to the menu again.

2. Is it possible to use other page builders like visual composer or beaver builder with this theme?

3. I cannot see an Instagram icon, is it possible to add it?

Thanks in advance!

Thank you very much for both the support and the great theme.

This comment is currently being reviewed.

No problem at all!

- Swift Ideas

Hello,

I recently updated my wordpress to 4.6.1, theme to 3.4.30, and I updated woocommerce to 2.6.8.

When I loaded my homepage the product images disappeared and when you click on the product image the images wont show up.

I found the bug that was giving me problem. It was from woocommerce. “content-product_cat.php and content-product.php”

I placed the files that I had before from the previous version of woocommerce and it all worked.

Can you please take a look into this as a BUG related issue which makes product images not show up!

Best regard, Celin70

Hi there,

How did you update? Were those files marked as outdated in the WooCommerce system status page?

- Swift Ideas

Since the last update we have troubles with saving posts (products,pages). When i click publish or save a dialog messages opens with something like “Would you like to exit this site?” then i can choose Exit or Stay. When i click Exit the post data is saved but its very annoying. When i active the default WP theme the problem doenst occur. Did several tests.

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Hello,

Have also purchased 6 months of support and I can’t access the support area as it says:

Are you able to help me please. It’s been over 1/2 an hour and I’ve refreshed my screen etc

Thanks and look forward to hearing from you!

Support has expired, and you need to purchase Support extension before you can access this forum again. Go to your Downloads page on ThemeForest and where the theme is, you should see ‘Renew Support Now!’ Neighborhood – Responsive Multi-Purpose Shop Theme Neighborhood – Responsive Multi-Purpose Shop Theme by SwiftIdeas Once you purchase support extension, wait few minutes, visit this page again and refresh.

Hi there,

Unfortunately Envato’s API is unreliably slow in updating this, please can you let us know your purchase code so that we can try and manually re-validate? You can send it to us via http://themeforest.net/user/SwiftIdeas

Thanks,

- Swift Ideas

Checked today and it’s all going again. Thanks.

Glad it’s sorted!

- Swift Ideas

Hello, can I update to wordpress 4.7? Thanks, best regards. c

Yes – no issues seen here.

Thanks,

- Swift Ideas

great, thanks.

There’s an H2 tag that’s closed with H3 in the woocommerce/cart/cart.php file http://pastebin.com/raw/i1D9dhMB. Line 169

Thank you – will fix that for the next update!

- Swift Ideas

pre-sale question

1. Do you offer order tracking service to my buyers? 2. Can I login your demo to view the user area? the username demo and password demo is not working.

Thanks Kevin

Hi there,

1) This is a part of WooCommerce, not the theme.

2) You can login with:

username: demotest
password: Demo/Test&''

- Swift Ideas

Hey friend, I bought your theme long time ago, and I got few small questions:

1. How can I remove FAQ/SHIPPING etc from dashboard? 2. Also how can I translate “add to shopping bag” etc (po/mo files r not working)? 3. What shortcode should I use to let people comment products?

Greetings

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Hi Swift team, It looks like the 3.4.31 last update introduced this same issue with the theme. On a local instal I had to revert back to the 3.4.30 version (theme files + database) to make the product image slider zoom properly again. Did you notice something on your side? Thank.

PS, Sorry.
In the local instal v31 screencast, the zoom issue on the 600×600 2nd product image thumbnail is not obvious. But (not shown) when I set WC product image size to 540×720 as per the theme recommendation (as I did on the live site) and regenerate thumbnails, then the zoom issue is the same as on the live site—Basically, it’s zooming on the 540px large thumbnail instead of the 800px large one.

Hi there,

What image size do you have set in the WooCommerce Options, under Products > Display?

We’ll look into this.

- Swift Ideas

Apologies – just seen that you have said this in the previous message. Please can you email us via http://themeforest.net/user/SwiftIdeas so that we can track the issue further

Thanks,

- Swift Ideas

Hello, I see that the last update is on 27 September 16 but the change log says something different. Is the December update available? Is it compatible with WP 4.7?

Hi there,

The latest update is auto-update only right now – we tried to previously update on Envato but their uploader was down. We hope to have that available shortly.

No issues with 4.7 in the previous update as far as we’ve seen.

- Swift Ideas

Hello, is it possible with this theme to select list sorting (instead of the default grid sorting) for the shop overview page?

Hi there,

We don’t have list sorting right now – but it’s on the feature request list.

Thanks,

- Swift Ideas

Hello, thinking of buying the theme.. However.. Is it possible to ’’center’’ the navigation in theme options? Because in the default demos it is lined to the left under logo.. I would like everything like they are, however i want the navigation be centered, and cart/search were the ’’Language & Login’’ is.. Is this possible?

Hi there,

Yes – we replied to your email to let you know this is possible :)

- Swift Ideas

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