SwiftIdeas

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2999 comments found.

Hello, Can you tell me how to activate the lightbox effect on all images to my site, not only the product pages links display images in a different tab. thank you for your reply best regards

Hi there,

It’s not something that is possible as standard, unless you use the image asset in the page builder to display your images. You can try adding this function to the functions.php file, in the parent or child theme however: http://pastie.org/private/4fic18xjcsbdyk9yhbpsjg

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hello, excuse me I have a question, which is the file you need to install on wordpress? who weighs 200 mb or which weighs 5 mb

Hi there,

It’s the “neighborhood.zip” file, should be around 5mb, rather than 200mb (which is the whole download).

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nikolis

nikolis Purchased

Hello, Just updated the WooCommerce plugin and my homepage ‘new products’ section is out of line. Check for yourself (www.algafair.gr). Is there a solution to this problem?

nikolis

nikolis Purchased

I had version 3.2.0 and updated to 3.4.11

Hmm you should’t have had an issue with the update. Let us know if you have the same for the next update.

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nikolis

nikolis Purchased

Ok!

Hello, Im having problem with the checkout. When im on checkout page and want to chose payment method I just cant – the wheels keep spinning and I cannot select any option. Theme updated to latest version, WP and Woocommerce too.

Check to see if you have any errors in your browser console, and try disabling any 3rd party plugins you have active.

- Swift Ideas

No errors in console. And only activated plugin is Woocommerce. Still there is a problem.

Can you provide a link to your site for us to look at?

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elnoepro

elnoepro Purchased

Hello.

I’m using WPML but i can not see the flags in mobile versions. how i can fix it? My theme is update!

Also: the woocomerce says me content-product.php versión2.5.0 is not update… i updated

elnoepro

elnoepro Purchased

Yes i have.

elnoepro

elnoepro Purchased

yes i have. pacificandco.com

Please add this custom css:

@media only screen and (max-width: 1024px) {
.mh-tabletland #main-navigation #mobile-header-languages {
display: block;
}
}

We have fixed for the next update.

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sadrobot

sadrobot Purchased

Hi there – this and your Cardinal theme are my ‘go-to’ shopping themes – I absolutely love them. I have one minor query though that I hope you can help with – I want the normal desktop menu (main-navigation) to display on my iPad. The iPad currently displays the mobile burger menu which I don’t want, despite me selecting ‘Display Mobile Header on Tablet Landscape (< 1024px)’ set to OFF in the admin. No matter what I try via CSS I can’t seem to fathom it out! Please could you help as to how I can switch the full menu on the mobile version? Thank you.

Hi there,

Please can you log a support topic so that we can check your site? Are you using your iPad in landscape or tablet, and which iPad are you using?

We’ll check it out!

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sadrobot

sadrobot Purchased

Hi there – thanks for your response. I have been using Neighborhood purchased by my client, and so previously used their support code in my account. This has since expired. But I have REPURCHASED the theme in my own Theme Forest account. Can you let me know how I can reset my purchase on the Swift Ideas support forum so I can restart my 6 months support?. Thanks.

Hi there,

If you are using a different Envato account, then you would need to create a new account on our support forums. Thanks.

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Hi! Just updated the WooCommerce plugin and my homepage ‘new products’ section is out of line. Check for yourself (www.lasombrerera.es). Is there a solution to this problem? When do you upload any update of your theme?

Please update to the latest Neighborhood theme version (v3.4.20) – this should resolve your issues.

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Yeeee. Thank you very much!!

Hi, After updating to 3.4.20 there’s a problem with 3 and 4 product columns. 3 columns only shows 2 in a row and 4 only 2. Can this be fixed as soon as possible?

Never mind. There were some obsolete WooCommerce files in the child theme.

Hi there,

Are you using the latest WooCommerce version? Have double checked locally and am unable to replicate any issue.

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JayAarts

JayAarts Purchased

Hello,

I’m trying to install the theme on a fresh WordPress installation. When I select the Neighborhood theme and I want the go to Theme Options it shows the following message:

Settings have changed, you should save them! error(s) were found! warning(s) were found!

How can I fix this?

Hi there,

Do you have any errors showing in your browser console, or your server error log? It could be an issue with a plugin – try disabling any you have active.

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

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hi there, does the theme support product grouping on product page?

Hi there,

Yes it does.

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Hello… do you have to html equivalent of this theme?... it’s a lovely theme and i would love to purchase it for a project… thank you…

Hi there,

Unfortunately not, only the WordPress version at this time.

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Can the product detail page layout be customized without hard recoding?

Hi there,

What specifically are you looking to change? Below the slider/details area, you can use the page builder to add any content to each product.

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Hey, seems like there’s a little bug in the latest version of your theme (3.4.20 in combination with woo 2.6.2)

It’s not possible to translate the “the add to shopping bag” string on the product page. And it was possible before. Do you have a fix for this problem?

Hi there,

Have you updated your translation file to the latest using the included neighborhood.pot file in the /language folder? The location of this line was changed in the latest update.

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Hi I have an issue where the layout of some of the products seems broken on the category pages. As an example -> http://ismaak.com/product-category/screenprotectors/tempered-glass/ Any ideas as to why this would happen ? TIA

Hi there,

All seems fine here on that page, try clearing your browser cache? If you are still having issues, please let us know what browser/os etc you are using.

- Swift Ideas

Thanks. I updated the theme after i posted the message (sorry, should have done that first) But now for some reason my front page seems blank after updating the theme :(

Do you mean http://ismaak.com/ ? That is also showing fine here.

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carlotte

carlotte Purchased

Hi there, I have a webshop running on the theme for almost 3 years now, started to update theme & plugins locally, but since the shop columns break.

With a screen bigger/ wider then 768px i should have 3 columns of products but they break.

No strange plugins activated, just wpml & woocommerce.

Thanks in advance.

Hi there,

Did you update via FTP, or the auto-update? Do you have any out of date WooCommerce template file notices in the backend?

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elnoepro

elnoepro Purchased

Good morning, After the last update i can not see the mobile menu. This is my website www.pacificandco.com can you help me? i deleted the theme folder in my host and upload the new one, but I’m having the same problem

elnoepro

elnoepro Purchased

I delete that but i continue having the same problem. :(

elnoepro

elnoepro Purchased

Thanks! is working!

nikolis

nikolis Purchased

Hello,

I am trying to update the text in the Help Bar Text (Theme Options -> WooCommerce Options) but the text can not be changed. Is there a solution?

Do you get any errors in your browser/server logs? I’d suggest trying to disable any plugins that you have active to see if something is conflicting.

Are you able to save any other theme options?

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nikolis

nikolis Purchased

I deactivated several recent plugins and the problem was solved. Thank you!

Great, glad you sorted it.

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elnoepro

elnoepro Purchased

Morning!

I want to have a different carousel products for my mobile version but want to hide this carousel in the desktop version and only show in mobile version. What i can do?

thanks

Hi there,

I’d suggest creating two rows, one with the mobile and the other with the desktop carousel in. Then you can use the extra class of each to have a specific class, one which you show over a certain viewport size, and the other hidden, and vice versa:

.desktop-only, .mobile-only {
display: none;
}
@media screen and (min-width: 768px) {
.desktop-only {
display: block;
}
}
@media screen and (max-width: 767px) {
. mobile-only {
display: block;
}
}

Hope that helps.

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elnoepro

elnoepro Purchased

Hi, Still not working i deleted the extras row because is not working. i copied and paste the code in theme options / general option /Custom CSS … i created the extra row and added the extra class mobile-only… in the old row i added the extra class desktop-only. I was thinking mybe is because i need a plugin to have the custom CSS, bad still not working :S

this is my web www.pacificandco.com

I don’t see the custom css added to the page.. Thats the issue.

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Micatuca

Micatuca Purchased

Hi,

Why does the google map element on your demo contact pages only allow me to input a city e.g. London.. We want to show our exact address.

Thanks

Hi there,

You can use a specific address, but sometimes the API isn’t as accurate as the Google Maps website. We will soon be adding the option to input a specific Latitude/Longitude in a near-future update.

Thanks,

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Micatuca

Micatuca Purchased

It doesn’t seem to be picking up anything from our address, is there a specific way we need to write it or it is our best bet to wait for the update?

Thanks again for the fast response!

Try comma delimited, post/zip code etc. We’ll do our best to get on that update as soon as we can.

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