Is there a way to change the shopping bag to a shopping cart and/or custom shapes I want?
Yes, this could be done with some easy customisations.
Are the customers able to enter a different address (shipping) on checkout page?
Yes – this is an option within WooCommerce.
Hi please can you tell me where the themes documentation is? It isn’t in the download files. Thanks.
You can find the documentation here – http://neighborhood.swiftideas.com/documentation/
I have experienced an issue lately. When I want to change the widgets of my footer, I find that I don’t see any field or place to do it. I can choose a widget and put it in a column but then it doesn’t let me configure it or write anything. It has simply disappeared from the top of the page. You can see it here: https://ibb.co/f8GKFQ.
What can I do? Can you help me?
Thank you for your support
Do you have any plugins that adjust the widgets display? Here is an example of what you should see:
I don’t have any plugin for widgets, anyway I’ve been trying if I had a plugin that would conflict but this it happens to me a few days ago and I haven’t added anything recently. I have been able to change footer widgets from customize, even if it is more slower.
I was thinking maybe I had the theme outdated but it seems this is the latest version. I don’t know what could be happening.
Any idea how I can fix it?
Thank you for your support.
Hello again, I have also realized that the Swift Page Builder don’t work. Can it be by the latest WordPress update?
There was an issue with WordPress 4.8, but we provided a theme update for it – do you have the latest theme version?
- Swift Ideas
I have the version 3.2.0. Is this the latest? Maybe I missed the last one.
No, that is very outdated – latest is 3.4.63, please update, that should resolve all your issues!
Are the demo website are the latest version because our website had a problem in the single product page the main images are cropped when you first open the page.
The demo is a few versions behind but will be updated soon. Please provide a link to your site so that we can take a look at the issue?
Hi, here is the link https://www.meir.com.au please check the the single product page you will see the image are cropped when you first open the page. Thanks!
Please check your WooCommerce product image settings – the theme does not control this anymore.
We have fixed this. The issue is in the “Lazy load” plugin.
Great – glad you sorted it!
Hello, like someone wrote a while back, the page builder stopped working, it’s says the page/post has no content. I’m using Neighborhood 3.4.63. Also, the google maps does not show anymore. What to do?
Please try clearing your browser cache, and disabling any other plugins – this issue was resolved with an update.
For the Google Maps – there is an option in Theme Options > General where you need to provide your Google Maps API key.
Hope that helps.
Mobile menu doesn’t work
the website on mobile that navigation doesn’t work. It just add # sign at the end of URL :/ , all the website
Hi, I have a couple of questions regarding the product page, and home page.
1. I cannot seem to find the settings for the Swift Slider located on the home page, to change the pictures and such.
2. On the product page, the image is stretched out and distorted. Most of the images on my store are around 300×600 . I lowered the display setting in WooCommerce and regen’d thumbnails, but the issue remains and the size of the image is unchanged on the product page. The solution I am looking for a is a way to make the image appear clear and the whole shop page to be displayed on a single page without scrolling down.
3. The thumbnails in the shop page are uneven with the test products I added. Again these products are the same as the ones listed in #2.
4. Is there anyway to display a full search box in the header instead of just a magnifying glass icon?
5. Lastly, is there any pre-assembled color palletes available to import for a dark colored theme?
Appreciate any help. Thank you.
Solved, thank you!
Glad you sorted it!
Hi Support, The menu in the mobile is not working in IOS app can you please help us to solve this problem?
Have you set a menu for the mobile menu location, in Appearance > Menus > Menu Locations?
Yes, our Main Menu is set to “Menu” and our Top Bar Menu is also set to “Menu”.
Please log a support request with a link/login to your site, and we’ll happily take a look.
All support is provided through our support system – http://www.swiftideas.com/support-request. Please log a request through that form, and our team will be happy to assist.
We fixed this issue they have conflict in the Nextgen gallery and the Photo gallery plugins.
is there any cosmetic site made with Neighborhood theme?
Yes we have seen quite a few, unfortunately, we don’t have any stored – we’ll keep an eye out!
Hi Support, Do you have a portfolio shortcode so that I can use this to the other pages?thanks!
I see now. thanks!
Is it because its a staging website or do you think there is another reason ?
Slider is loading fine here – try clearing your browser cache?
Also, is it possible to create section ID through the swift page builder ?
Yes – there is an ID field in the Row element.
we read that the theme has the support for a multi language website. We have to create a site in english, hebrew and in arabic language. Has the theme the RTL support? How can we solve this problem?
The theme has an RTL stylesheet included, ready to go. We’d recommend using WPML for the language switching.
How can we enable it only for the RTL language?
It is automatically enabled when an RTL language is active.
Dear Costumer Support,
i’ve just updated woocommerce and your theme to lastest version but i have some trouble with translation. I’m not able to translate “billing” on checkout page. I’ve checked in all .po files, but i’ havent find it Previous version was correctly translated!
Check this screenshot https://imgur.com/a/xgKA4
I found the problem: on theme language .po file, this translations is set as “not verified”, so it doesnt’ work https://imgur.com/a/gS47s
We rely on customers for translations – so if they aren’t verified then you’d need to check them to make sure they are correct. We would verify them, but obviously, no point unless we can be 100% sure they are correct!
Hello, can I use this theme to create a website with around 1000 products? What’s the maximum number of products you heared that it’s been used?
Please see here – https://docs.woocommerce.com/document/woocommerce-scaling-faqs/#section-3
Hello guys, Anybody know why the swift page builder keep loading when i edit the page….I tried different browser…chrome, firefox, safari…
Do you have the latest theme update? Please try disabling any 3rd party plugins.
after updating (theme, core and all the plugins are update) i receive this error on my error.log file:
[05-Oct-2017 09:30:58 UTC] id was called incorrectly. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::do_wc_ajax, do_action(‘wc_ajax_checkout’), WP_Hook->do_action, WP_Hook->apply_filters, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WC_Gateway_Cheque->process_payment, WC_Order->update_status, WC_Order->save, WC_Order->status_transition, do_action(‘woocommerce_order_status_pending_to_on-hold’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails::send_transactional_email, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, WC_Email_Customer_On_Hold_Order->trigger, WC_Email->get_content, WC_Email_Customer_On_Hold_Order->get_content_html, wc_get_template_html, wc_get_template, include(’/plugins/woocommerce/templates/emails/customer-on-hold-order.php’), do_action(‘woocommerce_email_order_details’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Emails->order_details, wc_get_template, include(’/plugins/woocommerce/templates/emails/email-order-details.php’), do_action(‘woocommerce_email_before_order_table’), WP_Hook->do_action, WP_Hook->apply_filters, AfterShip->email_display, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong. This message was added in version 3.0.
[05-Oct-2017 09:35:08 UTC] The WC_Customer::get_country function is deprecated since version 3.0. Replace with WC_Customer::get_billing_country.
Switching theme with Storefront, error doesn’t occurs anymore
I think i’ve figure out where the issue is: https://wordpress.org/support/topic/v1-7-1-aftershipemail_display-causing-notice-because-of-order-id/
So you’ve found the issue in a plugin? Can you let us know which page triggers this error, if you believe it to be a theme issue?
I am just putting the final touches to a Clients site and I must say this has been one of the most enjoyable themes to work with. Your attention to detail should be applauded
There is one small point that I cant find a solution for and I hope you can help? On the Product Slider, if it is set as Carousel and to pull in Categories, it seems to show Child Categories too. Is there any alteration I can make to only include Parent Categories?
Many thanks in advance for you help.
Thank you very much for the kind words.
Not as standard, would require template modification – we’ll see if we can add the option in a future update.
Thanks for letting me know. I will look for an alternative method. Many thanks
When do you update the theme? Because there is now WooCommerce 3.2.1.
We will provide an update within the next few days. Thanks!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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