SwiftIdeas

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3080 comments found.

hello presale question. its possible no background image for boxdesign but seamless pattern, which repeating?

No problem, happy to help – let us know if you have any more questions.

- Swift Ideas

ah and box design is possible? i cant see a demo from this option.

Hi there,

Can you provide an example of what you are looking for so that we can double check?

Thanks,

- Swift Ideas

Hello! Where is the option to select a size before you add it to your cart? I can see a description of which sizes but there is no info about where to select your size. I also wonder about “in stock” options, does the theme support it?

Hi there,

Yes the theme supports both – they are both standard in WooCommerce. For options, please see this example: http://neighborhood.swiftideas.com/product/new-balance-variable-demo/

- Swift Ideas

Cheers!! Thank you!!

Can i usw the Theme without Shop?

Hi there,

Yes – using WooCommerce is optional.

Thanks,

- Swift Ideas

Hello, I would be interested in buying your template, but I have a query, in the section of share, can be configured so that when the person clicks there will be opened a window for the client to make a query to the seller about the product? Thank you

Hello, I would be interested in buying your template, but I have a query, in the section of share, can be configured so that when the person clicks on Send to frien there a window is opened for the client to make a query to the seller about product? Thank you

Hi there,

You’d need a custom section to do that, with a plugin such as this – https://en-gb.wordpress.org/plugins/product-enquiry-for-woocommerce/

Hope that helps.

- Swift Ideas

I just updated to the latest version and it seems that there is something wrong with the Shopping Bag widget in the header…

When I delete a product from the cart and go to some other page the Shopping Bag widget shows the product and its amount again…

If I click on Shopping bag again it says that no items in cart and the message that an item was removed (undo) is still there as well as the item and amount in the Shopping Bag header widget…

Can you help?

Hi there,

We’ve tested this locally and on our demo site and have been unable to replicate – do you have any caching plugins active? Are you able to replicate the same issue on the demo site?

- Swift Ideas

Hi,

The recent update has left a problem with my website. The shop is no longer showing any products for some reason. I have concluded it’s the theme update as I have tested with other themes without issue.

Thanks for the heads up, we have resolved this and will be pushing a fix shortly.

- Swift Ideas

After client updated – dropdowns and flexslider images not showing on product pages

Hi cloud8,

We have released a fix for this, please update to v3.4.41

Thanks,

- Swift Ideas

Just noticed – It works great – Good job Many thanks!

No problem, glad that sorted it.

- Swift Ideas

Hi,

I’ve submitted a support ticket through the SwiftIdeas website, but haven’t had a response so far. Please can you help me with the following:

1) I have a right sidebar on the main blog page and I would also like to have the same sidebar on all single blog post pages – how can I achieve this? I know I could do it in each individual post, but I want it as a default for the single post template.

2) The ‘Products’ widget in Swift Page Builder will not show the categories I have selected. It actually shows one of my subcategories, which isn’t even a subcategory of the category I selected!

Thanks

We have replied, thanks for your patience.

- Swift Ideas

Hi,

Thanks for your reply – I’ve changed all of the current blog posts so they have the sidebar, and also changed the default setting for future posts.

Another issue I have is with the blog list layout – I want it to display the mini layout, as per the Neighborhood demo, but even though I’ve set it to ‘Mini’ in Theme Options > Archive/Category Options > Display Type, it shows the wrong layout. It shows the same layout on ‘Masonry’ as well, so I’m not sure what to do.

Can you help, please?

Thanks

Please continue communication in the topic – else it will keep requiring us to reply in two places!

Thanks,

- Swift Ideas

can you please update your ‘compatible with’ section to say Woocommerce 2.6. I see you mention it elsewhere, but I look first in the ‘compatible with’ section in the right column. I just had a client wanting to use this theme and I spent a significant amount of time looking for a different one for them as I thought this one wasn’t comptible with Woocommerce 2.6 Thanks

Hi there,

Apologies for that – it has been updated.

- Swift Ideas

Hello! How can I get the header fixed/sticky? I doesn’t want the “mini header” but the normal header to be displayed always.

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

I used the wrong account. Thanks

No problem!

- Swift Ideas

bachdall

bachdall Purchased

Can’t create a user at your website, so I hope you can answer me here.. It is really important. I can’t get header overlay to work, when it is activated the slider are hidden because of the slider and it doesn’t work when I scroll down the site. Please check: www.robo4us.heltfrabunden.dk (It is activated)

You’ll want to use the sticky header option, that is the fixed header type which we think you are referring to.

- Swift Ideas

bachdall

bachdall Purchased

I’m not sure what u mean? I want the header to be fixed, I dont want to use the “mini header”. How can I get my header to be sticky/fixed, so it is on every single page, when u scroll down. I tried header overlay but I doesn’t work.

Ahh ok, that clarifies it – you can use this css, but you’ll need to set the padding based on the size of your header.

.header-wrap {
    position: fixed;
    top: 0;
    width: 100%;
    z-index: 99;
}
#main-container {
padding-top: 250px; /* Increase or decrease this */
}

Thanks,

- Swift Ideas

Hi Can your Theme settings, e.g. sidebar post layout and location, be applied to custom post types? Does your default post template have provision for a sidebar section in its layout? Thanks and Regards, JR.

Hi JR,

Not as standard, but this is applicable with minor template changes.

Yes – we have sidebar options for posts.

Thanks,

- Swift Ideas

Please, wanna buy your template. Could You be so kind to give me a clue. Can I use this template for different domains and different shops? Where can I read about it? Thank You in advance!

Hi there,

You can use it for different domains and shops, but you require 1 license per site.

Thanks,

- Swift Ideas

mmper2

mmper2 Purchased

Importing a colour scheme I get a CSV upload error “Sorry, this file type is not permitted for security reasons.” I’ve checked the file, its fine, and formatted correctly, and is only a lightly edit version of the original demo explore file.

Hi there,

It may be something in the file that is corrupting it – if you export one and then import it without editing, does it work ok?

- Swift Ideas

ifede84

ifede84 Purchased

Dear Costumer Support,

Sometimes i’ve an issue with my orders on woocommerce running Neighborhood theme. If a costumer purchases one of my product, the product quantity goes negative ( – 1 ) even if backorder aren’t allowed.

For example, purchasing 1 size L of Red Shirt, item quantity goes to – 1 instead 0.

This issue occurs sometimes, not every order. On my woocommerce actually running some plugin that are all up to date: i manage 7 woocommerce, all of them have the same plugin but only this one ( www.albosunderwear.com ) has this issue.

The theme, like the plugin and wordpress core, is up to date.

Can you help me find the issue? Do you know similar cases?

Hi @ifede84

Are you able to provide steps to replicate this issue? Do you mean the quantity in the stock management goes to -1?

- Swift Ideas

ifede84

ifede84 Purchased

Dear Costumer Support,

Yes i mean that: iten quantity go to – 1 instead 0

Check this screenshot:

http://imgur.com/a/gxa5T

Backorder are not allowed, so i don’t understand how it’s possibile. I’m not able to replicate the issue, since july it occurs 2 time. Maybe can be a conflict between theme and one plugin?

Not sure what to see on this screenshot – we’ll need to be able to replicate it in order to fix – if you can provide any info to accurately replicate then we can take this further.

Thanks,

- Swift Ideas

pyotr

pyotr Purchased

Hello! Can you provide some custom css to keep all accordions open by default at product page, please…

Sure, just add this css:

#product-accordion .accordion-group .accordion-body {
height: auto;
}

- Swift Ideas

Hello. I’m editing your theme for a client, and i need to put the menu in the top of the page instead below of header. How can i do that?

Thank you in advance.

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

ph1x

ph1x Purchased

Hello guys,

Great theme! I have 3 presale questions:

1.The question is about 3 level main navigation menu as shown here – http://prntscr.com/en1lhh We know WooCommerce support 3 level nav menus. Probably I can add UberMenu plugin to visually enable this feature in combination with your theme. But do you know if it is possible to achieve such a 3 level visual representation (http://prntscr.com/en1lhh) out of your theme with UberMenu plugin?

2. We intend to put “Categories” on the left side of shop page ( http://prntscr.com/en1vl9 ). Since we have many items in some of 3rd level subcategories do you know any plugin that can add “show more/show less” text at the bottom of subcategories. For instance to show first 5 items and when click it to see all?

3. Does this theme have “back to top” button integrated?

Thank you in advance

Thanks!

1) No this isn’t possible as standard, but you can achieve it using UberMenu.

2) Unfortunately we aren’t aware of any plugins that offer that – we’ll keep an eye out.

3) Not as standard, but this could be added with a plugin.

Thanks,

- Swift Ideas

Hi I want to buy the theme but first I have a few questions. 1Can I have all payments methods (Direct Credit Cards payments) is most important to me. 2 Is the theme multylanguage I want to use Bulgarian. Can I modify custom all elements ?. Thank you

1) Yes, you can set this up through WooCommerce – this isn’t part of the theme’s responsibilities.

2) Yes it is multi-language.

3) Yes, you can modify as you like.

Thanks,

- Swift Ideas

How do I change the all the heading/headers with that line through the center. How do I align left. I tried inspecting the elements but can’t find it in the css. Why wouldn’t you put this in the Theme options???

Add this css:

h4.spb_heading, h4.lined-heading {
text-align: left;
}
h4.spb_heading, h4.lined-heading {
padding-left: 0;
}

Thanks,

- Swift Ideas

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