SwiftIdeas

SwiftIdeas supports this item

Supported

3018 comments found.

Can you advise on if there will be other WooCommerce checkout options aside from PayPal like Square? (https://squareup.com)... Please let me know as soon as you can.

HI there,

You would want a plugin or extension for this, it’s not up to the theme to provide it.

- Swift Ideas

Hi, lightbox is not working for me, if i click on the product image it simply opens up as an image, no lightbox effect, please let me know the issue soon

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Hi Ed,

We have purchased this theme 2 years back,and were able to use without any issues,but about 2 months back we have installed W3TotalCache and my slider started loading half in chrome and spometimes doesn’t load completely. In other browser it works fine. This problems arises only on first load when we reload several times then it works fine.

We have deleted the plugin and also the files of W3totalCache from plugins folder,but the issue remains same.

We have tried multiple sliders,Updated theme and also slider to latest version even though problem is not solved.

Need your support to solve the issue.

We are ready to extend our support if you guaranty that you can solve the problem.

www.americanoncology.com

Open it in google chrome and check it

I’m seeing a lot of 400/404 errors, looks like the caching setup is missing scripts and causing errors, which is odd. W3TC is quite a complex plugin, and often requires quite a lot of configuration to get it 100%. Theres nothing in the theme that would cause this error as far as I can see.

I’d suggest trying another plugin such as Autoptimize, and WP Super Cache. That’s what we usually use, and have great success with them.

- Swift Ideas

Gateux

Gateux Purchased

I have the latest update for the theme but WooCommerce says some files are outdated, what should I do next? Also new orders emails are not sending out, I already checked the settings and the email address is correct

Please make sure you have it enabled in the theme options, we have double checked the latest files and it’s definitely showing on the my account. If you are still struggling, please log a support topic so that we can take a look at your site.

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Gateux

Gateux Purchased

Hi, it is enabled but the help bar only shows in checkout page. It does not appear in my account page.

I can only assume that you aren’t using the latest theme files that I sent over. How did you update?

- Swift Ideas

Hi, I´ve updated the theme but in the last version doesn´t have an add-to-cart carpet in woocommerce single-product. In older versions you have that carpet in the template, why I can’t find it?So, my variations are not showing anymore.

Hi there,

Please can you clarify what you are looking for? There is no issue with the latest theme version and variations as far as we are aware.

- Swift Ideas

Gateux

Gateux Purchased

Hi, I recieve an email from PayPal that the IPN is failing at this URL. I am using WooCommerce PayPal standard. Currently im on http, does that mean i have to install SSL cert and upgrade to https before this issue can be resolve or?

Hi there,

You would need to ask the plugin developer – that is not something that we are responsible for.

Thanks,

- Swift Ideas

syrl14

syrl14 Purchased

Been 7 months or so and I still can’t figure out how to remove the blue button on the home page… class=”spb_button sf-button normal blue squarearrow” that blue button.

Hi there,

Please can you provide a link to your site so that we can check this for you?

- Swift Ideas

karebou

karebou Purchased

Hello, I purchased this theme before Themeforest came up with their limited support structure and I’m having a problem with our Woocommerce product pages which are blank in the admin. If I switch to the basic Wordpress theme I can view the product pages but with Neighborhood I only see a white page. Any ideas what might be causing this issue? Cheers, Karen

Can you please check your server error logs, and try disabling any other plugins you have active? You definitely shouldn’t see an error on the admin side with the latest theme. The outdated notice is safe to ignore, and is fixed in the next update.

- Swift Ideas

karebou

karebou Purchased

Disabling and reactivating the plug-ins has fixed the issue. Not sure why but happy it’s working again. Thank you!

Great, glad you’ve sorted it!

- Swift Ideas

will this work with buddy press

Hi there,

Yes it will work, but the theme doesn’t include any specific styling so it will use the default BuddyPress styles.

- Swift Ideas

BBMD

BBMD Purchased

Hi!

Great theme!

One of the best Wordpress ones I’ve seen!

I was wondering, is there a way to add the Snapchat icon to the header and footer?

If there is, how would I add the link as well?

Thanks so much!

Julia

Thanks for the kind words!

Snapchat profile currently isn’t included in our social profile options, although it is on the list for the next update.

Thanks,

- Swift Ideas

BBMD

BBMD Purchased

Thanks for the fast reply!

Is there a way for me to add it in? I’ve tried linking a Font Awesome icon, and have gotten it to show up. But I’m having some trouble getting the link to work.

We’d like to have this is in both the footer and top bar.

Thanks again! Julia

No problem.

Unfortunately not without custom code, which unfortunately we’d be unable to assist with. We hope to get the new update out within the next week or so.

- Swift Ideas

Hey!

I am having a few problems with the theme regarding the checkout process. Whenever a guest or a registered customer goes to the checkout there is an error within a red box saying “Sorry, your session has expired. Return to homepage ?”

I can’t find any issues with the checkout and I have no idea how to remove this as it is now stopping customers from processing there order as it looks like the session has expired. Everything is functioning fine, and the customers can still process there order however I need this removed.

Also, is there anyway whilst on the mobile view to remove the black banner over the product pictures allowing you to add the product to the cart? Basically I don’t like the way this looks as it is covering part of the picture. On the topic of the mobile view, is there a way to have one product under each other instead of there being two products side-by-side?

Site URL: www.zleatherco.com

Thanks

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Is there nothing you can help with over this? Im tight on time..

There is another issue now. My products are displaying in two columns instead of four, this is frustrating me.

http://zleatherco.com/shop/

You have a very old version of the theme, you’ll need to update.

The session expired issue is likely a server issue, check WooCommerce > System Status.

We can’t help any further here, you will need to log a support topic.

- Swift Ideas

deeneo

deeneo Purchased

Hi, could you please implement masonry view for shop? It would be really helpfull. Thank you.

Thanks for the request, we’ll see what we can do for future updates.

- Swift Ideas

With Neighborhood theme updated, and wordpress updated and nextgen gallery updated…. there are some errors on the site.

For example the submenus are not displayed, also the post slider is not working, also the language submenu is not showing…

I’ve tried to change theme and all works ok. the next gen gallery is working, the submenus are working….

In other test… If I deactivated nextgen gallery and I use Neighborhood theme all works ok.

Is there a problem between this theme and nextgen gallery?

Hi there,

All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.

Register – http://www.swiftideas.com/wp-login.php?action=register How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/

Thanks!

- Swift Ideas

Hello. I do not have support because my support have expired. I asked for something about nextgen compatibility here with other user name. On your support forum You say I can not ask because I have finished the time to get support. I go to ask another time here with the user I bought the theme

Is there a problem between this theme and nextgen gallery? With Neighborhood theme updated, and wordpress updated and nextgen gallery updated…. there are some errors on the site.

For example the submenus are not displayed, also the post slider is not working, also the language submenu is not showing…

I’ve tried to change theme and all works ok. the next gen gallery is working, the submenus are working….

In other test… If I deactivated nextgen gallery and I use Neighborhood theme all works ok.

Is there a problem between this theme and nextgen gallery?

Hi there,

Thanks for the heads up. It seems that the plugin prevents a few jQuery functions from being usable, for some reason.

We have made adjustments for the next theme update, which should add support and prevent the issues you’ve been having.

Thanks,

- Swift Ideas

Hello I wanted to know if there will be anymore updates for this theme. Thanks

Hi there,

Yes there will, we have one in the works with a few more features.

Thanks,

- Swift Ideas

geoffray

geoffray Purchased

Hello,

Thanks for this great theme. How can I change the number of products per row on the “Shop” page ?

I would like 4 products per row like your demo, but I have only 2 : http://fernandsurfboards.com/shop/

Thanks by advance.

All the best.

Geoffray

Hi Geoffray,

Looks like you’re using an outdated version of the theme – please update to the latest version.

- Swift Ideas

Hi,

I’ve renewed my support subscription for an hour now but still I am not allowed to post a new topic/ticket.

Can you please check this, I need assistance regarding an issue with my site.

Please let me post a topic.

Thank you!

Hi there,

Unfortunately Envato’s API is unreliably slow in updating this, please can you let us know your purchase code so that we can try and manually re-validate? You can send it to us via http://themeforest.net/user/SwiftIdeas

Thanks,

- Swift Ideas

Is there any chance to control the twitter auth plugin, without tweaking the template code? Your purist documentation does not give any information about. At least there should be a way to remove this. Thank you.

Hi @mfyp,

Can you let us know what you are trying to achieve? We’ll be happy to help!

- Swift Ideas

Ok, solved. Would be great if you could provide a more recent documentation. Thank you

Latest docs are here – http://neighborhood.swiftideas.com/documentation/

If you feel anything is missing or lacking please let us know, and we’ll be sure to extend.

- Swift Ideas

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