SwiftIdeas

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3196 comments found.

Hi Support, I have Neighborhood theme version (3.4.75) and my Wocommerce (version 3.3.3) shopping bag doesn’t work. I can’t remove items from it nor view them. I don’t have this problem with another Wordpress theme. Do you suggest any solutions?

Thanks Michał

Hi Michal,

We have tested the latest theme + woocommerce locally, and remove from cart is working 100% for us. Please try clearing your browser cache, and also try disabling any other plugins that may be conflicting?

Thanks,

Swift Ideas

Hi swift ideas,

I am your client for a long time now, but since you have changed your support system, it is really hard for me to solve issues with your theme. I don’t want to pay every 6 months an amount for your support, if you have i.e. outdated woocommerce copies in your theme and they stay for weeks. Furthermore I can’t find your changelog anymore. In the past I have searched on your demo site under the page “what’s new”, but it seems that this changelog isn’t up to date anymore. An further issue is Font Awesome. Since you have provide Woocommerce 3 support, they FA icons are gone. Perhaps you can help here, but since I have paid about 300$ in the last years for your support, I don’t want to renew it once again for only one question. I really appreciate your help.

Thabks

It only took a long time due to the multiple WooCommerce updates put out back to back – unfortunately, this is out of our control. We don’t demand you pay for support for this, and would happily still support you without it. If you are having any further issues with the theme we will happily check them out for you.

Thanks,

Swift Ideas

I see the problem with the WooCommerce updates, which are throwing you back again and again. Unfortunately that´s not my main problem. In my opinion it is really ridiculous to pay every 6 months an amount (in my case about 41,13$) to receive your support which is in the most cases only one or two questions in 6 months. Since you have changed your support system it is more difficult to solve issues without your help. I absolutely understand that you are paying your bills with your product, but in my point of view it is unfair to let customers pay for your support (after the first 6 months). Especially if they are clients which are using your theme for years now.

I have a problem with the Font Awesome Icons. Since an update within V3.4.72 and V3.4.75 the icons aren’t visible anymore (allover the site). Actually I am looking in the change-log to see what was changing within the updates, but since you don’t update your “What´s New” page on your demo site anymore, it is hard to figure out what was happened there.

It is really frustrating trying to keep the site going on and with the next update of the theme, there are occurring some strange errors. Perhaps there is an mistake in the child theme or so, but as I said, therefore I was looking in the change-log in the past.

That is envato’s policy with support now – and we do agree with it as it allows us to continue supporting the theme. We don’t require you to purchase this to ask us questions, however – like a lot of authors do. We won’t turn you away if you have genuine issues – we haven’t before, and we won’t, ever. You are always free to email us through the profile form or message here.

If you could please send an email with further details of the icon issue, via here – https://themeforest.net/user/swiftideas then we’ll happily look at it for you, without requiring a support extension.

Thanks,

Swift Ideas

I’m trying to override some of the !important css that you’ve put in responsive.css but it’s proving impossible. I’ve got a responsive.css in the /css folder of my child theme, and I’ve enqueued it at a higher priority than the parent’s using:

add_action( ‘wp_enqueue_scripts’, ‘enqueue_parent_styles’ );

function enqueue_parent_styles() { wp_enqueue_style( ‘parent-style’, get_template_directory_uri().’/style.css’, 100 ); wp_enqueue_style( ‘parent-style’, get_template_directory_uri().’/css/responsive.css’, 100 ); }

But nothing I do is managing to override it.

Where am I going wrong?

Hi there,

Is the file that you are using loading after the theme stylesheet in the source code for the page?

Swift Ideas

hi support! I migrated to https and now I have problems of mixed content for the youtube video embed: message was loaded over HTTPS, but requested an insecure resource http:// www.youtube.com/embed….. Have some ideas? sorry for the bad english

Hi there,

Check the URL that you have set where you’ve added it? If that is https:// and you still have the issue, let us know!

Swift Ideas

I contacted the support, are viewing the problem. I await feedback thanks

how do I add register and login button to the main menu?

Hi there,

We’d recommend this plugin if you want them as normal menu items – https://wordpress.org/plugins/login-logout-register-menu/

Thanks,

Swift Ideas

how do I add register and login button to the main menu?

Hi there,

We’d recommend this plugin if you want them as normal menu items – https://wordpress.org/plugins/login-logout-register-menu/

Thanks,

Swift Ideas

why am i getting this error when importing demo data

An error occurred while fetching file from: http://www.swiftideas.com/democontent/neighborhood/main/demo-content.xml! Reason: 403 – Forbidden.

Hi there,

Please try increasing your PHP memory – https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

Let us know if that helps.

Swift Ideas

makrani7

makrani7 Purchased

i didn;t tried, anyways i uploaded old theme and got demo from there

Hugobus1

Hugobus1 Purchased

Do you support Currency Switcher in the header(menu where the language-switcher is)? Or is a currency switcher actually avaible?

Hi there,

Not as standard as of yet – though it is on the request list.

Thanks,

Swift Ideas

manoslee

manoslee Purchased

My thumbnail pictures are in bad quality, what can I do about it? I check http://www.swiftideas.com/knowledgebase/product-image-quality/, but there is no catalog in my woocommerce setting.

manoslee

manoslee Purchased

nevermind, I fix it using the way in that post.

manoslee

manoslee Purchased

But here is another problem, how do I change shop prduct mini image size, they are in bad quality

Do you mean the catalog images in the shop page?

Swift Ideas

manoslee

manoslee Purchased

I want to remove “Need Help” and “Leave a Feedback” and “category” on product meta option on product page, how can I do it? I tried click on “Remove the breadcrumbs on the page.”, but nothing happened. https://ibb.co/dgaVH7 I also want to remove the categories below product title, please tell me how to do it. https://ibb.co/fSM4c7

Hi there,

Please add this CSS:

.product_meta p .need-help, .product_meta p .leave-feedback, .product_meta p .posted_in {
display: none;
}
.woocommerce ul.products li.product .posted_in {
display: none;
}

Swift Ideas

manoslee

manoslee Purchased

Thanks! It worked.

The theme is great, I have a question though. I want to remove the description field from accordion in the product detail page. How can i do that. I am a nut and would be great if anyone can explain step by stem as i am not a techie.

Link https://www.igadg.in/shop/baseus-certified-fast-qi-wireless-charger-dock-donut-serie

Hi there,

All support is provided through our support system – http://www.swiftideas.com/support-request. Please log a request through that form, and our team will be happy to assist.

Swift Ideas

fredbros

fredbros Purchased

hi, I would like to remove ‘related products’ in single page – can you help? thanks

Hi there,

Please try this – https://docs.woocommerce.com/document/remove-related-posts-output/

Thanks,

Swift Ideas

Nevermind, problem solved!

No problem :)

Swift Ideas

UpdateMe

UpdateMe Purchased

Woocommerce 3.3.5 Warning: sizeof(): Parameter must be an array or an object that implements Countable in wp-content/themes/neighborhood/woocommerce/single-product/meta.php on line 51

Hi there,

Thanks for the heads up – did this only occur when updating to 3.3.5? What version of PHP are you using? We’ve updated locally but don’t see the same error.

Thanks,

Swift Ideas

UpdateMe

UpdateMe Purchased

PHP 7.1. Fresh install.

Thanks – we have resolved this for the next update.

Swift Ideas

Hi Guys,

Loved the theme but trying to do a rollover image to Gray scale instead of “slide up” , “slide left” and fade. How can I do that?

I would also like to remove the category and subcategory links on all the products thumbnails. My product title is shorter than my category and subcategory titles and it is making the product price flushing up and down and not consistent in line.

Any advice would be great! Thanks

Hi there,

To do that without template changes would mean uploading a grey image as your second image for each product. You can remove those with this:

ul.products li.product .product-details .posted_in {
display: none;
}

Thanks,

Swift Ideas

Yes thanks the remove category is working fine, but the typography for Product title and Price seems to align in a straight line, making it look weird. Will we be able to flush the text for Category, Product title and price to extreme left instead? This way the layout will look much nicer below the product image instead of a straight line.

As for the product image grayscale, If we were to put in a grayscale image as a rollover, the main product page will have a second thumbnail that is in grayscale.

Can we put in a CSS code like this below instead :

img { -webkit-filter: grayscale(100%); /* Safari 6.0 – 9.0 */ filter: grayscale(100%); }

I tried a few other than the above but no luck in converting the image to grayscale.

Any advice would be great.

Thanks

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