Actually it was a great theme 5 years ago, but today it is more like a stepchild for the Author. There is no real "support" for the theme. The latest PHP versions doesn't work with it and the author didn't update the theme for about 11 months. This is really, really bad.
776 Reviews
Does not work. The links to download the demos are all broken. Terrible!!! I want my money back.
Demo Import data don t work fine . Impossible contact assistance . Impossible register on productor web site to Ask assistance.
This is great but how do I update the WooCommerce Login form from Version 4.1.0 to version 6.0.0 ?
Author response
Thank you! We will provide a theme update to update this, but you can ignore it for now!
Regards,
Swift Ideas
Love the design but the page builder is not the best.
I don't appreciate having to pay for support when things aren't working properly. If I needed help with something I didn't understand, that would be different. I logged in to make changes to a page, and noticed that the swift page builder is gone. And there are outdated woocommerce templates and no update for the theme available. I went to reinstall the theme, but the download available to me in my account is an older version than the one I currently have installed. I wish things were better.
Author response
Hi there,
We definitely don't expect you to pay when things aren't working as expected, and are happy to hear your issues.
We have just sent out updates to the theme & plugins to resolve this.
Thanks,
Swift Ideas
Don't buy this theme, if you want to create a shop in German. A) problems with german language throughout the page B) Support is not very helpful, the tips you get often didn't solve the problem. We wouldn't buy it again, so we are now looking for an alternative.
Author response
Hi there,
Sorry to hear you feel this way, however we have many german customers who use the theme without issue. We checked back through your username for support, and we can see that you never got back to us, so very hard for us to help in this case!
Thanks,
Swift Ideas
by Halti 3 years ago
Very stable, user friendly and always up to date.
by gflwr 3 years ago
Still ignored till date. A year and half going past. No response from emails and no support from broke updates.
Updates damaged site. Logo not longer showing on mobile. Update required more resource for unnecessary additional plugins. Support? - more chances of finding a drop of finding your peanut in an ocean.
Author response
Hi there,
Sorry to hear you are having issues, but we 100% have not received any contact from your username via our support site - where are you sending your requests?? Please send here: http://swiftideas.com/support-request
Thanks,
Swift Ideas
The best WooCommerce theme with too many features :-)
dont work ( Demo Content Import )
Author response
Hi there,
The demo content import definitely works. Sorry to hear that you are having issues, but we'll be happy to assist if you were to log a support request with us, as we haven't had any contact from you. http://swiftideas.com/support-request
Thanks,
Swift Ideas
I panicked and mailed them for help. Got an almost instant reply, although I managed to fix the problem myself anyway. I feel in good hands to contact them for any help in the future. Thanks a mil Swiftideas team. Amazing theme. Amazing support.
Soporte fantástico. Ante cualquier duda responden muy rápido y te ayudan en todo. Un 10!
Can't find documentation anywhere on the site
Author response
Hi there,
The link for documentation is included in the main download and also linked to from the item page, please see here http://neighborhood.swiftideas.net/documentation/
Thanks,
Swift Ideas
Great theme, great support! Happy customer.
I'm using the Neighborhood template on which there is a bug.
I paid to renew my license in order to have support help but the license number that was sold to me does not work.
In short, I paid and I do not have the possoiblity to contact the support ... to tell them that I do not have access to the support.
Can you settle this quickly or refund me immediately please.
Author response
Hi there,
We just checked your license and you are now revalidated - please send over the request asap and we'll be happy to assist.
Thanks,
Swift Ideas
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