121 comments found.
So there will be no new update anymore from this template? The template havn’t update since 2021 and woocommerce/ wordpress had been update to version 6, there are some notice for function deprecated
Hello,
And thank you for contacting us!
We have to confess the team does not intend to update the theme in the near future. However, in case we do it sooner, we will announce you.
But what we can tell you is the theme was made up using high standards of coding, with the focus on quality, and you should be able to use it smoothly.
In case you have more questions, please write us at: studio@pikarthouse.com. Many thanks for understanding!
Kind Regards, Pikarthouse
IF YOU THINK YOU WILL NEED SUPPORT, DO NOT BUY THIS THEME! I’VE SENT 6 EMAILS AND NEVER GOT ONE RESPONSE! SO FRUSTRATING!
Hello,
And many apologies for not getting in time. Our team was in an extended holiday, we mentioned it also an our page, but it’s clear for us now it was not too visible.
In case we can help you from now on, we’ll gladly do that.
You can also reach us at: studio@pikarthouse.com.
Kind Regards, Pikarthouse
How do I edit the section of the header that shows search bar, and links to , wishlist, account, and cart, etc.?
I’m writing a comment here because I am not getting responses when I submit the support contact form. Can you please reply as soon as possible? Thank you.
Hello, how do I remove the word “new” from every product? How long does it stay there?
Hello, I have downloaded the theme and when installing the demo files, it does not finish installing. I’ve tried everything, and I don’t know what the problem is anymore.
Hello,
And thank you for contacting us 
Can you tell us which are the steps you’re doing while installing the demos? Did you manage to watch video tutorial from theme documentation? (https://nels.pikarthouse.com/documentation/getting-started/setup-demo-content/)
Please write us at: studio@pikarthouse.com, in order to continue this discussion.
Kind Regards, Pikarthouse
اHello . I had a problem with this template. When I try to use the WP-rocket plugin, the template is messed up
I would be grateful if someone could reply to this format. Why does this template mess up with the WP-rocket plugin and will this problem be solved in the next update? And when will the next update of this format be provided?
Hello,
And thank you for contacting us
We have already answered you on studio@pikarthouse.com.
Kind Regards, Pikarthouse
hello ! why the theme not update till now ! my website need to update theme and visual composer !
Hello,
And thank you for contacting us
Can you tell us which versions of theme and Visual Composer you have?
Please write us at: studio@pikarthouse.com, in order to continue this discussion.
Kind Regards, Pikarthouse
I was interested to buy the theme but I am seeing its not updated since one year. May you have any intention to update the theme?
Hello,
And thank you for contacting us
We update the theme every time when needed – at the moment it works well with current features.
In case you have more questions, please write us at: studio@pikarthouse.com
Kind Regards, Pikarthouse
Has this theme been abandoned? No updates for nearly a year. I was about to install this theme, but don’t want to use it if no more updates will be provided.
Hello,
And thank you for contacting us
We update the theme every time when needed – it does not mean if the theme is not updated for a while, it does not work with latest versions of WordPress or some specific plugins.
In case you have more questions, please write us at: studio@pikarthouse.com
Kind Regards, Pikarthouse
hello i just sent email to studio@pikarthouse.com ,, can you help me plz ?
Hello,
Our team has already answered you on the email you send us at: studio@pikarthouse.com
Please have a look
Kind Regards, Pikarthouse
hello i install theme and install demo but it didnt worked just an empty page
Hello,
And thank you for contacting us and question
Did you follow the installation video tutorial (https://youtu.be/72ZOJ4iIF9Y) from theme documentation: https://nels.pikarthouse.com/documentation/getting-started/setup-demo-content/ ?
Please write us at studio@pikarthouse.com in order to continue this discussion.
Kind Regards, Pikarthouse
Hello thank you for your help…yes i follow video tutorials then i open to view website nothing happend just blank page..can you help me.. i send a msg to this email and you didnt reply
Hello,
We didn’t receive any message from you on the email, maybe you can try again.
Can you send us a link with your website at studio@pikarthouse.com?
Kind Regards, Pikarthouse
hello i just sent email ,, can you help me plz ?
Hello,
Our team has already answered you on the email you send us at: studio@pikarthouse.com
Please have a look
Kind Regards, Pikarthouse
Is this theme going to be updated at all? Woocommerce is on version 5.2 and Wordpress is now 5.7
Hello,
And thank you for contacting us
We update the theme every time when needed – it does not mean if the theme is not updated for couple of weeks, it does not work with latest versions of WordPress or some specific plugins.
By the way, if you have a look in Item Details on theme page now, you will notice that versions of both WordPress and WooCommerce are up to date. Meanwhile, we’re already working on an update.
In case you have more questions, please write us at: studio@pikarthouse.com
Kind Regards, Pikarthouse
Hello,
I think you have a big bug in “wp-content\themes\nels\languages\nels.pot”
Translations that are programmed in the .php files in the following way…
_n( '%s product', '%s products', (int) $category->count, 'nels' )
... are not properly mapped in the file: wp-content\themes\nels\languages\nels.pot
Which is the original file from which the translations are derived.
When creating a new translation for a language (vía Loco Translate, for example) a .PO file is generated in…
wp-content\languages\loco\themes\nels-es_ES.po
... which contains the terms to be translated based on the template nels.pot.
The problem is that the translations for singular/plural coming from the call: _n(), should be formatted as follows:
#: templates/partials/woocommerce/content-product-cat.php:50 #, php-format msgid "%s product" msgid_plural "%s products" msgstr[0] "%s producto" msgstr[1] "%s productos"
But instead they are formatted as follows:
#: templates/partials/woocommerce/content-product-cat.php:50 #, php-format msgid "%s product" msgstr ""
So in the Loco Translate interface, we are not offered its singular/plural translation.
And then, when displaying the plural term in WordPress, it will never be translated.
Greetings!
Hello,
And thank you for contacting us
We have investigated the issue you told us about and we fixed it.
We’re going to release an update with the fix as soon as possible.
Thank you very much for understanding!
Kind Regards, Pikarthouse
Hello,
You have a bug in “ShopTemplateHelper.php”: function showProductImages
Featured image is showing twice.
This is because $postThumbnailId is a string, and $variation['image_id'] is an integer, and you are using the !== comparison operator.
In my case, IDK if it’s the default behaviour, but for every variation, the “Featured Image ID” is returned to: $variation['image_id'], even when no image is assigned to the variation.
Greetings.
Hello,
And thank you for contacting us and question
As per WooCommerce method definition in both cases the expected return type is string, see https://github.com/woocommerce/woocommerce/blob/master/includes/abstracts/abstract-wc-product.php#L669 for $postThumbnailId and https://github.com/woocommerce/woocommerce/blob/master/includes/class-wc-product-variation.php#L368 for $variation[‘image_id’].
Therefore we used the identity operator instead of equality. We tried to simulate the bug, but we could not reproduce it.
Could please send us an email to studio@pikarthouse.com and describe the necessary steps to reproduce it? Few screenshots will also help.
Looking forward to your reply.
Kind Regards, Pikarthouse
Hi again PikartHouse,
Sorry for the delay in replying (hard week work).
I used gettype( $postThumbnail ) and gettype( $variation['image_id'] ) and the results were string and int respectively so the $postThumbnailId !== $variation['image_id'] doesn’t work for me.
I fixed it with this: $postThumbnailId = intval( $product->get_image_id() );
I am using: WordPress v5.6 / WooCommerce v4.8.0 / Nels v1.2.6
I guess with this data you should be able to replicate the behaviour.
Good luck! Thank you!
Hello,
And thank you for your answer 
We’ll check the issue and, if necessary, we’ll include the fix in the next update.
Thank you for your time and understading!
In case you have more questions, please write us at: studio@pikarthouse.com
Kind Regards, Pikarthouse
Hello,
I am using nels theme for a long time.. But i just saw that i don’t get the the theme updates for long time as well.. I have Nels 1.2.0 and Nels child 1.0.0 on my website and it does not show any updates.. Also some plugins does not work correctly.. And i have “_MacOSX Stylesheet is missing.” warning on themes section..My site is live right now and i do not want to broke anything..Do you have any advice for that ?
Best Regards
Hello,
And thank you for contacting us and questions
You need to download the latest version (1.2.5) from your Envato account, by going to Download section and find Nels theme there.
Regarding plugins and stylesheet, can you send us more details on: studio@pikarthouse.com (like screenshots and namely which plugins does not work)?
Looking forward to your reply.
Kind Regards, Pikarthouse
Hello support!
Where can we activate the theme? I don’t see anything of theme Options, just the customizer but I can’t enter a purchase code anywhere?
Best regards, Félice
Hello Félice,
And thank you for contacting us and question
You don’t need to activate the theme once you purchased it.
In case you have more questions, please write us at: studio@pikarthouse.com
Kind Regards, Pikarthouse
Thanks for the reply!
I don’t get the slider Revolution and WP Bakery VC updated, hence the question. We have this theme nowhere else in active use. Is there another reason why the update doesn’t work?
Best regards, Félice
You’re welcome
You can use Revolution Slider and WPBakery plugins without activating theme. Please read more about this in theme documentation: https://nels.pikarthouse.com/documentation/getting-started/install-and-update-theme/#bundled-plugins.
You can find the latest versions of plugins by downloading the theme package on themeforest.
In case you don’t have the latest versions of the plugins, please write us at: studio@pikarthouse.com and we’ll send them to you.
Kind Regards, Pikarthouse
Hi, i have a problem with this theme. I installed and activated the theme but some of the icons in the Header are not loading ( Wishlist, account etc..) . when i tried to install another purchased plugin. it leads to 404 Error page .
Hello,
And thank you for contacting us and questions
Please check the email you sent us to our support address (studio@pikarthouse.com), in order to see the answer.
Kind Regards, Pikarthouse
Is there a way to add sizes to the products? Is there a demo I can see with the product size options?
Hello,
And thank you for contacting us
The theme is integrated with WooCommerce, so it has the options for Variable Products (incliuding product sizes) coming from the plugin. Find out more here: https://docs.woocommerce.com/document/variable-product/
Here are couple examples from the main demo: https://nels.pikarthouse.com/main/product/sweatshirt-loose-fit/ https://nels.pikarthouse.com/main/product/cotton-sweatshirt/Hope we cleared out your doubts.
In case you have more questions, please write us at: studio@pikarthouse.com
Kind Regards, Pikarthouse
I want to update my portfolio look on https://alakarlijn.nl/. I cannot change the post grid that is allready there. So if I make a new ‘post grid’ element it will show in WPBakery Page builder and I can see al my work. But as soon as I save the page and look at it without page builder it only shows the loading icon. Hope you can help me.
Hello,
And thank you for contacting us
Can you send us couple of screenshots with your issue (in both cases) at: studio@pikarthouse.com?
Thank you for understanding.
Looking forward to your reply.
Kind Regards, Pikarthouse
Hi, I install this theme on my website but I can’t Activate RevolutionSlider and WPBakery page builder because there is a message “Update required”. When I clicked on this, I see update screen and then after “update” i can go back to the list of plugins. When I go back the version of plugin is still the same and “Update required” message is still there. What can I do with this?
Hello,
And thank you for contacting us
You can use Revolution Slider and WPBakery plugins without registering or activating. Bundled plugins don’t need to be registered. Please read more about this in theme documentation: https://nels.pikarthouse.com/documentation/getting-started/install-and-update-theme/#bundled-plugins
Hope we cleared out your doubts
In case you have more questions, please write us at: studio@pikarthouse.com
Kind Regards, Pikarthouse