110 comments found.
Presale Question: I see you have a booking appointment on the site with payment enabled via paypal which has the service being booked, the staff member responsible for the service, available date and time with payment on the site buy there is no specific prices displayed for each service.
This is essential as people need to be able to see the price before entering their details.
Please do confirm if this is possible and if not, how can I achieve this using your theme?
Hi 0n1k6.,
Thanks for contacting us and showing interest in our theme!!
Yes, it’s possible to display prices for each service on the appointment form.
You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us.
We are happy to help you.
how do you edit the page>? is this compatible with elementor?
Hi.,
Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Hi there,
Is it possible to change the global color from Black to something else? Please let me know, thank you!
Hi Sinkorhair.,
Yes, you can change the color. Added screenshot for your reference, try with these options
https://prnt.sc/_V-05jBvTaJ4Thanks!
Moving forward to help you!!
Regards., BuddhaThemes Support.
I’ve tried but it still doesn’t work
I changed the colors and saved but it doesn’t appear on the site
Hi Sinkorhair.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes and mention your global color as well. What color do you want to apply throughout the site.
We will check and let you know the solution.
Thanks!!
Regards., BuddhaThemes Support.
Hi there, Did you check the details I submitted?
Hi Sinkorhair.,
You forgot to send the WordPress Login. Send the WordPress Login as well.
WordPress admin login (Domain Name, Admin username and Admin password)
Hello, I’ve just sent it. You can check now
Hi.,
Please navigate to Appearance -> Customize -> Additional CSS and add the given CSS code in the textarea.
body.custom-background { background-color: #d91919 !important; /*Replace with your color code */ }
Refer: https://prnt.sc/bKdxsCdMZh4b
Thanks!!
Hello, how can I change the appointment booking to a different receiving app? When someone book, I want to find it on my salon scheduler app. How can I set this?
Hi Sinkorhair.,
Sorry for the inconvenience, you can’t receive an appointment booking to a different application and you can receive email updates on the appointment that has been booked.
Thanks!!
Dear Team,
Inside WP-Bakery am not able to find neocut elements
https://privatebin.support-tools.com/?87c22c3b3681d74a#RSxoXctoZo//mk8J4jNlC+2rGGgnP4nue+7S95YLO5U=Please i need assistance
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/buddhathemes . We will have a look at your issue and fix it ASAP!
or
Please send your request to us directly at this email support@wedesignthemes.com
I’ve drop you an email
Hi Wazfar.,
Thanks for the reply. Yes, we have received your email. Will check and let you know the solution for your query.
Thanks!!
Regards., DesignThemes Support.
front end editor visual composer not working
Hi Marcod34.,
Sorry for the inconvenience. The homepage can’t able to edit it in the front-end editor but you can edit it in the backend editor. Other all the pages can be edited in both front-end and back-end WP bakery editor.
Will noted this bug in our bug sheet. Will check and resolve this issue in our upcoming theme update.
Thanks!!
Regards., DesignThemes Support.
No. It stuck. The page become gray and stops there. Using wordpress 6
Hi Marcod34.,
We have checked your issue from our end. The issue does not happen from our theme, we have deactivated all our plugins and theme. But still, the WP bakery editor is not working. It is not working for the default WordPress theme as well.
You can also try with your side, to deactivate all plugins and keep only ultimate addon and WP Bakery page builder and activate the default WordPress twenty twenty-two theme.
We found this issue has happened from Ultimate Addons for WPBakery Page Builder. You may buy the license for this plugin or you can contact this plugin support for this front-end editor issue.
Hope your query has been answered and solved. Moving forward to help you.
Thanks!!
Regards., DesignThemes Support.
Compatible with wordpress 6.0?
Hi.,
Thank you for contacting us.
Yes., its Compatible.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
I can’t edit my header and footer area on my theme. Every time I go to save my updates, the save all button in the buddha panel turns green but never saves.
Can you please help me resolve this issue
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
hi, i just downloiaded the template but has no demo. i tried both options in your docs but nothing
Also some plug ins keep asking for activation code
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
we are purchased theme Neo Salon | Barber Shop WordPress Theme but the importer option is not appearing on theme options.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hi there,
I had bought Neo Salon theme. I got a problem with the WPbakery plugging when I press on the Fronted End Editing there is nothing coming up. I am not sure what is happing with the theme maybe I didn’t install the theme correctly.
Thanks Dumitru
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Where is the demo content data, i couldn’t find any Xml files in theme zip folder
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I have entered the sociable information in the Buddha customization and have chosen YES to show them.
However, they do not appear on my website anywhere. Do you have any idea why that is?
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and have a clear look form our end.
Hello, Theme seems outdated. I am facing issue since I have started integration. It has major issue with latest WordPress. Please review screenshot. All js files are deprecated. http://prntscr.com/uyy6zv. and http://prntscr.com/uyydal. Moreover, I do not find any import file in folder and there is no option of import data in backend. After all efforts, what I see is dummy blur images in data imported. For example review my screenshot: http://prntscr.com/uyy9pq.
Hi Trendygital,
1) Our theme is already updated to latest version of wordpress. The notifications that you get in the dashboard is due to the plugin “Enable jQuery Migrate Helper”. Just disable the plugin and the issue will be resolved.
2) The demo images are not included with the theme package, since they are licensed ones and we have mentioned it in our themeforest page as well. Please check this screenshot https://prnt.sc/uyyma5 Hence the theme package will have low quality images only. You can easily change those images with your own images.
Regards., BuddhaThemes Support.
Hi, WordPress’s latest version shows this error in backend regarding theme’s files: https://prnt.sc/uyydal.
Hi.,
Thank you for contacting us.
The plugin is already activated and please ignore the message that is showing in your dashboard.
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/buddhathemes so that we will send you the latest updated plugin files.
I attempted to install the demo content using the Unyson tool that was advised (since this new version does not have the import demo option in the Buddah area). It tells me it failed but I have no idea why.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Hi team,
I have two more questions: 1. What are the shortcodes for products and categories and how can I use them? 2. Is there a comprehensive list/help for shortcodes?
Cheers, Mike
Sorry, question 1 should be: - What are the shortcodes for catalogs and how can I use them?
Hi.,
Please refer : http://docs.wedesignthemes.com/article_entries/visual-composer-dt-theme-shortcodes/
catalogs short code include in the demo page
Hi, I do not find import option under budha panel and also there is no file in theme’s zip.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hi, Reviewed everything and I could not help. I have used one extension to import data after a lot search. I have blur dummy images imported. Thank you
Hi Trendygital,
The demo images are not included with the theme package, since they are licensed ones and we have mentioned it in our themeforest page as well. Please check this screenshot https://prnt.sc/uyyma5 Hence the theme package will have low quality images only. You can easily change those images with your own images.
Regards., BuddhaThemes Support.
Thank you for info.
Hi again, I still couldn’t setup the Appointment Scheduler either. These stuff are really important for my business. Please advise how can I fix it. Thanks, Mike
Hi.,
Regarding the appointment issues. We will fix this and update our theme ASAP. Please wait for our theme updates.
Regards., DesignThemes Support.
Hi guys, I have 2 other issues: 1. I don’t know how to remove the section under Footer shows “Top Category: Service | Products | Specialists | Offers” 2. NeoCut Options started to look weird since yesterday and it doesn’t show up as normal. It shows the main screen on top and the options at bottom. Now, I can’t update Socialable options; as an example I can’t change Twitter settings. Cheers, Mike
Hi.,
1) Go to Dashboard / Appearance / Neocut Options / Layout / footer / Copyright Section and refer this -
2) Can you please send some screenshots / videos of your issues. We will help you
Regards., DesignThemes Support.
How can I send you screenshots or videos?
Hi.,
Use lightshot screenshot or Snipboard screenshot and send us the link.
Hi.,
WordPress 5.5 update caused a temporary compatibility issue.
We have fixed WordPress 5.5 issue in our updated latest version 2.5 , so kindly update the theme and check out the issue .
Please refer : https://prnt.sc/utv7d8
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/Hi Mike.,
The issue has been resolved. Please have a look.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi team, And thanks a lot. You have my 5 star rating already. I have another question guys: - How can I add socialables like Instagram and Facebook at Footer as one of the columns? Cheers, Mike
Hi.,
Please refer : https://prnt.sc/uufogt
When you have used the “[dt_sc_sociable]” you have to add a socials attribute with your desired social media.
Sample:
[dt_sc_sociable socials="facebook,google-plus,instagram" class="dt-simple-narrow"]
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
And thanks a lot for your awesome support!
Hi there, - How can I change what it looks like a Footer but I couldn’t find it anywhere on the theme to update? I’m talking about the section contains 4 sections below and is repeated under all pages: CONTACT US OUR BEST SERVICE PRODUCTS WE USE ADDITIONAL INFO
- How can I change the NeoCut logo shown on the main menu on to left corner?
Thanks, Mike
Hi.,
Thank you for contacting us.
Footer Content Please refer : http://recordit.co/b7npUr1G4F
Change Header Type : https://prnt.sc/ur2im6
Thank you, we look forward to helping you!
Awesome! Thanks for your prompt reply.
Thank you, we look forward to helping you!
Dear all.
from my previous message, i’m yet to get a response from you. i have just 6hrs to make any changes I need. At the moment its 45 min left, no responds
Hi.,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.