Both design quality and customer support. Thanks very much for your great theme. I love it. Really. You are doing a great job. Thanks also for your quick response and even taking your time to log in and solving the issue for me.
This is the theme I've been looking for. Simple, clean design without the bloat. Supports just about everything (haven't found something that doesn't work yet). And yellowpencil means I can change every single element - perfect for a perfectionist like myself!
I have limited design experience and was able to produce the desired result without much difficulty. Support is timely and the documentation is useful. This theme was what I was looking for for a personal blog.