This author's response time can be up to 2 business days.
My homepage slider does not work… Tried everyting. Can you help?
www.beauceron-laduchesse.nl. I will private message you login
Yes send login on email@example.com
Send this morning You may reset the slider, main goal is to get it working again. Thanks!!
For me is evening now (I’m CET) . I check this tomorow morning (CET)
Thanks! I’m from holland, it is evening here to. Please let me now tomorrow! Good night!
Is fixed. Please take a look on your site now .
Thank you so much Karolina! Great theme. Have a nice day
It seems that the WOOCOMMERCE doesn’t work with this template. I have installed it and when I want to check my purchases in the account section, nothing happens. I can not check an order anymore…. Has anybody the same problem?
Let me some time to check this issue.
how do i change header on home page
Please send me more detailed info (URL and dashboard access if possible) on firstname.lastname@example.org.
Generally on home page you have revslider in our demo but it can be static image too.
theme options are not affected , i have changed many settings but changes not appear !
Did you use one of predefined colors in Template Options -> General?
If yes please switch to “Default (as in admin panel)”.
If this is not the point please send me URL and dashboard access on email@example.com
Hello – I am running the neosense theme for wordpress. I have just purchased the stand alone revolution slider and installed it. I find that it does not work with the neosense theme. Are there any solutions?
Revslider is bundled with Neosense theme by default and work with this theme withot problem.
Which versions of theme and plugins you use?
please send me dashboard access on firstname.lastname@example.org I can check this.
I realize revslider came with Neosense but It was an old version. I purchased and updated revslider to the latest release – v5.0.4 as the standalone. It works great with other themes but not with neosense.
If you have upgrade WP to 4.3 :
1. Revslider should be at least 5.4.1
2. You must download latest version of Neosense 1.6 (there is latest version of Revslider 5.07 included) and upgrade theme. Previous versions of theme are not WP 4.3 compatible.
i posted a support ticket 5 days ago and yet no one is getting back to me with help
Sorry for delay? but issue was more complicated. Occurs no always but only in specific situation (when slideshow is placed layout builder column and language is RTL) so we don’t detect it earlier (no one customer report us this issue).
We must wait for answer from third part script developers. They works no on weekend and answer we become yesterday. So we answer really ASAP.
We have fix it online ( BTW theme is upgraded to latest version 1.6) Please check your site now.
Once more sorry for delay. I hope you understand that in some cases the answer may require more time and revise its position expressed in the theme? review .
The db-toggle-main-menu doesn’t work!
Please help !
Please send me on email@example.com :
2. Dashboard access
From unknown for me reasons your file wp-content/themes /neosensenew/js/jquery.fitvid.js was empty.
This cause JS error and stop functioning of menu. I have restore this file and all seems to be OK .
Hi is there another update coming soon?
Hi I would like to know if I can specify size of logo in desktop and mobile version – as if I make my logo a nice size for desktop in Branding Options (Theme logo image) it is too big when viewed on a smartphone. Please can you help? Thank you
Sorry for delay .
Some way I have miss this question.
It is not to do via Template Options.
Please send me dashboard access and mobile logo image dimension I check it and maybe fix online.
Hi I have sent you two emails can you please respond? thanks
Hi, I saw this comment in a thread above. It applies to me too.
“theme options are not affected , i have changed many settings but changes not appear !”
What’s the fix for this?
Please send me dashboard access on firstname.lastname@example.org.
Thanks, I sent an email with access, did you get it?
Sorry but I don’t recive it .
I resent the email.
This time received.
I will answer per email.
Hi how do I hide the area “Mainbody” (in Chrome Developer Tools area is showing as section.dp-page-wrap.dp-page | 988×165
I do not have any posts on my website, and I do not wish to use this area at all – how do I remove this entire section please? (It is on every page, just above the Footer)
Please send me URL and best screenshot with marking this section which you will hide.(on email@example.com)
section named #dp-mainbody is used in many viewsand can’t be removed at all. I suppose that you need remove it on certain pages.
I sent this email to you twice, can you please check and respond? thank you
I have emailed you few days ago. Please check junkbox.
I can’t login with sended credentials.
Please check it or send new.
Hi no nothing in my junk mail. I will email you again with login details
Explanation send per email.
Hi after receiving email to update to v1.8 I cannot save the Appearance page / General Style etc (it just keeps saying “Saving” and the icon spinning)
In fact, none of the Neosense settings seem to be saved… ie. they are not rendering font sizes, colours etc at all
Please send dashboard acess on firstname.lastname@example.org.
But seems that it is not theme problem but server settings was in the meantime changed. I’m 99% sure that your admin-ajax.php is not accessible.
But I check it.
thanks. in the meantime I have reinstalled theme v1.7
have already sent access to dashboard previously – as you said you would change desktop logo size – username is your email address as above
update file via envato plugin is not available
Maybe temporary problem with Envato API.
But you allways can download theme and install manually.
Using version 1.8 of the Neosense theme if I set the Products Page in WooCommerce I receive a blank page with a message “No Record Found”
As a debugging test I added the [Products] directive in a blank page, when I add a product via the “Add to Cart” button the product adds but I don’t see the “xxx Added to Basket” message nor a “View Cart”. If I go into the details of the product and add to cart I see the message (plus I see the previous accumulation of “add to carts” from the Products Page.
I posted this as a private ticket (#956967) under my paid support plan and understand an update to v1.8 of the theme is underway but have not had a response from over a month now, hence the attempt to get an answer here, we would really like to get the WooCommerce shop online for this site.
Upgrade is already published . Please download version 1.9. Work fine with newest wookommerce and WP m4.7
Thanks Kris, installed v1.9 and had the same problem but I found disabling Slider Revolution solved the issue. Can you tell me what functionality will be lost from the Neosense theme by leaving the slider disabled?
hey, can you make for us update from 1.8 to 1.9 when we paid extra?
Please send me dashboard access on email@example.com.
Yoy don’t need paid extra .
hey, thanks. i have renew support and send you dashboard access.
Wird gemacht heute abend. Darf ich Wordpress upgrade auch ?
hat nicht geklappt?
Es gibt ein kleines Problem. Ich schickte eine E-Mail mit einer Erklärung, was wir sonst noch brauchen und warum .
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50
Unlimited graphic downloads & digital courses. Only $29/month
22,000+ templates & 1,000+ courses
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work