88 comments found.
hi, do you have templates made with Gutenberg
Hi,
Thanks for contacting us.
No, we do not have themes compatible with Gutenberg in our portfolio.
Kind regards,
BoldThemes team
Hello,
I want to activate your theme but there is always Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Ctete instrukce v nasi znalostni bazi: Chyba 503 Service Temporarily Unavailable
Can you help me?
Hi,
It seems that your current theme version is not compatible with the WordPress version you are running.
Please update the theme to the latest version – 1.1.7 https://documentation.bold-themes.com/changelog/nestin-changelog.txt
Please make sure to update the Nestin plugin and Bold builder plugin as well once you update the theme.
You can update the theme as described in the following article: https://boldthemes.ticksy.com/article/7123/
Regards, BoldThemes team
Im going to purchase a new licence for this theme but the client needs it to be using Eliminator editor. I would be using one of your demos as a base to start with too. Is this possible with Eliminator or only works with your Bold editor? Thanks
Hi,
Thanks for contacting us.
Unfortunately, it is not possible to use Elementor with Nestin, you need to use Bold Page Builder instead.
Kind regards,
BoldThemes team
Very Bad THeme No provide no any one purchase support no reply i wait last 4 days
Hi,
There has been some misunderstanding related to your ticket.
Please take a look at the thread on our support system – https://boldthemes.ticksy.com/ticket/3428594/
Our support team has replied to your ticket five days ago asking you to leave your site’s URL and wp-admin credentials so they can take a closer look.
Kind regards,
BoldThemes team
last time you message we contact you in 1 day now you tell replied in 5 days you only miss guide and sell bugs theme
Hi,
Please note that we have replied to your ticket five days AGO – please refer to the ticket thread – https://boldthemes.ticksy.com/ticket/3428594/
Also, note that it is clearly stated on our ticketing system that “On work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. Note that we are located in GMT+1.”
If the theme or the support response times do not work for you, please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.
Kind regards,
BoldThemes team
Hey there, I purchase theme but in this no demo import option available I message support but they no reply
Hi, if you have submitted a ticket at https://boldthemes.ticksy.com/ you will receive reply within 24 hours. Meanwhile, you can take a look at theme documentation: https://documentation.bold-themes.com/nestin/getting-started/
I already submitted but no response
Please wait, it can take up to 24 hours.
Your support still not reply Very bad service I already delaying 3 days
Hi,
There has been some misunderstanding related to your ticket.
Please take a look at the thread on our support system – https://boldthemes.ticksy.com/ticket/3428594/
Our support team has replied to your ticket five days ago asking you to leave your site’s URL and wp-admin credentials so they can take a closer look.
Kind regards,
BoldThemes team
I checked if it is possible to put a video in the background image section, pasting the video also does not work either from the file that I added to the media section and linked, or from a link, e.g. to youtube. so why do you show in the theme for sale, such a slder with a static image, then a video cutscene, with water crashing on rocks and then another static image and another view, I want to exchange them for another one, so how do I do it? in this damn slider, I’ve been looking for it for 3 hours! help me 
?
Hi, please provide URL of our demo page which you are referring to.
This video is background video of a section, so you need to replace background video in a section (edit section, then go to VIDEO tab).
ouh, my, understand me that it’s clear and I know how to edit it, where to do it, it’s simple: there is a Section, Slider in it and in the middle, a slide, I can insert a link to a different video than yours but it doesn’t work, nothing changes no matter if I put a link there, e.g. to youtube. or a link to a video uploaded to the website in the MEDIA section. It doesn’t work, nothing changes, check it at home because you have an error in this template and I’m waiting for a solution to the problem.
Please confirm that you are trying to edit Section background video as in this screenshot (this is the video with water and rocks): https://nestin.bold-themes.com/video.png
how to replace video in slider? Gives a link to files from the MEDIA map4 section. or a link to a youtube video. and it doesn’t work at all. next is your demo video in the insanely classy demo. Why can’t you replace it with your own and why doesn’t it work?
Hi, please provide URL of our demo page which you are referring to.
This video is background video of a section, so you need to replace background video in a section (edit section, then go to VIDEO tab).
I’ve noticed that everytime I try to update to WordPress 6.2.2 I get a fatal error: “Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 4096 bytes) in /home/customer/www/_.com/public_html/wp-includes/script-loader.php on line 850”. Any idea why? Thanks!
It looks like it is not directly related to our theme, maybe you can try to increase memory limit in your php settings. Please contact hosting support if you need help with that.
Also, please check that you are using latest version of our theme, this issue might be related to some older theme versions.
hi, any elementor version coming ?
Hi,
Thanks for contacting us.
Currently we do not plan to develop the Elementor version of Nestin.
Kind regards,
BoldThemes team
Is there a plugin you recommend for making a multilingual webpage?
Hi,
You can use WPML or PolyLang with the theme. And although we haven’t tested them, other third party plugins should also work without major issues.
Kind regards,
BoldThemes team
“There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress. “
Hi,
We are sorry to hear you are experiencing an issue with the theme.
What does the php error log on your hosting says? What is the exact message related to the fatal error on your site?
Kind regards,
BoldThemes team
how do i get the error log
Hi,
The method of access to error log differs from hosting to hosting, so it is best to contact your hosting provider in regards to that.
Kind regards,
BoldThemes team
We tried install your Wordpress theme to Plesk. We doing migration to server, when full installing, Plesk (server) crashed. In local host everything is working.
We use plugin to migration “All-in-One WP Migration”.
Hi,
Thanks for the purchase.
First, please make sure that the Plesk server settings are in line with the Server Recommended Settings – Requirements – https://documentation.bold-themes.com/nestin/getting-started/
Second, your Plesk server probably has a server php error log available. Take a look at it and identify Fatal Error causing the server to “crash”. It should clearly indicate the cause of the problem.
Kind regards,
BoldThemes team
Is there an easy way to resolve this issue:
Your theme (Nestin) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Hi,
In the next theme update we will also update the version related metadata in theme’s WooCommerce templates which will resolve the issue.
Rest assured that the notice does not influence the functionality of the theme in any way.
If you need a solution in the meantime, you can edit php files in the theme’s woocommerce folder and its subfolders. Most of them contain version related metadata which look likes this (the top of the file):
@version 7.3.0
You can change the version number to, for example 8.0.0 and the notice will disappear.
Kind regards,
BoldThemes team
Hi,
We have just released a theme update with the updated woocommerce version related metadata.
Kind regards,
BoldThemes team
I want to buy this theme and want to be sure that it does support Google kit plug in, Arabic Translation , Facebook pixel plug in, Thank you
Hi,
Thanks for contacting us.
Yes, the theme is compatible with Site Kit by Google and Meta pixel for WP by Facebook plugins. Also, it supports RTL layouts.
Kind regards.
BoldThemes team
I am facing from in theme as a cortical error in my website. https://atishaydwellings.com/
Hi,
It seems like your theme version is not compatible with the current WordPress version.
Please update the theme to the latest version – 1.1.4 https://documentation.bold-themes.com/changelog/nestin-changelog.txt
Please make sure to update the Nestin plugin and Bold Builder plugin as well once you update the theme.
You can update the theme using the Envato Market plugin – https://www.envato.com/lp/market-plugin/ or manually as described in the theme documentation: https://documentation.bold-themes.com/nestin/theme-customization/ , section 3.11 Update theme
Kind regards,
BoldThemes team
Hello,
Following the last Wordpress update in 6.2 version, my site bugs and does not display anymore, it seems that this is an incompatibility with your theme
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
Thank you very much, it perfectly works
Should I then add these two lines of code once you have done the update?
Hi,
The change will be included in the update, so you do not have to do it after the theme update.
Sorry for the inconvenience!
Kind regards,
BoldThemes team
Hello,
Following the last Wordpress update, my site bugs and does not display anymore, it seems that this is an incompatibility with your theme
Hi,
We will publish an update in next 24 hours.
In the meantime, you can remove the following lines from framework/filters.php (lines 8 and 9)
add_filter( 'wp_video_shortcode_library', 'boldthemes_wp_video_shortcode_library' ); add_filter( 'wp_audio_shortcode_library', 'boldthemes_wp_audio_shortcode_library' );
And it should resolve the issue.
Kind regards,
BoldThemes team
How to change the name of homepage in breadcrumbs (there is no info about this in your documentacion).
Hi,
You can “translate” the theme using provided .pot file in its languages folder – by translating only the “Home” string in your .mo file, you would achieve what you want.
The alternative is to change the string Home in boldthemes_functions.php, lines 1628 and 1632. Ideally by overriding the entire boldthemes_breadcrumbs() function in your child theme’s functions.php so you would not have to do it every time after you update the theme.
Kind regards,
BoldThemes team
Thank you so much for quick response! You’re the best!
Is this theme no longer supporting video on slider or background?
Hi,
The theme supports background video on sections.
It has never supported background video on individual slides (you can set background video on section containing slider, and omit background images on slides – that way all slides will share the same background video)
Kind regards,
BoldThemes team
Hi! Looking at purchasing your classy theme and just ran it through the google mobile friendly test: https://search.google.com/test/mobile-friendly and it didn’t pass. Do you know why this error might appear? Do people have issues with their site on mobile using this theme?
Hi,
Thanks for contacting us.
Can you please tell us which url were you testing on https://search.google.com/test/mobile-friendly as we are getting
Page is usable on mobile This page is easy to use on a mobile device. Learn more
We might be missing something
Actually, the best option is to test the demos on your mobile device.
None of our users have reported any issues with displaying the site on mobile devices.
Kind regards,
BoldThemes team
Hi,
Thanks for your reply. It’s this url I’m testing: https://nestin.bold-themes.com/classy/ and it’s failing due to content wider than screen and clickable elements too close together.
Many thanks Chelsea
Hi,
Interestingly enough, this specific demo does report an error within the referenced tool.
If you click on View tested page and take a look at the Screenshot you will see that Fonts, CSS and JS files have not been loaded properly by the testing tool.
If you take a look at more info, the error the tool reports for these files is “Other error” which does not explain a lot either.
So, without some additional info or knowledge about the tool’s inner workings we can not either resolve the issue or pinpoint the cause. For all we know this can be the error on their side.
In any case it is a false positive as the demo properly renders on mobile devices.
Kind regards,
BoldThemes team
