67 comments found.
Hi there!
I’m having a problem with the font on my website. When I preview my changes, everything is ok with the font that I select or the original fonts from the theme but then, when I’m online the font is always changing.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hey Author, Can i use this theme for my Pinterest Video Downloader website? I want to make my website unique and catchy and you theme is looking best to me.. But before using it i want to confirm it. Thanks
Hi there,
First of all, we do recommend all to import the demo on a clean installation. You can for sure import it over your existing content, but we can not guarantee that it won’t be any conflicts.
As our demo content is made with page builder we cannot guarantee that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our themes demo content.
After you purchase our theme, you will get everything you see on our live demo and you can use all the content and adjust it by your needs.
Support
Mikado Portfolio part of
Qode Interactive
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i’ve purchased your theme 5 months ago. since 4 month i’m waiting for the update you’ve promised asap to adapt your theme to the wordpress update that happened right after i’ve purchased the license.
this was the answer to my support ticket: “We are aware of this issue and our dev team working hard to make a fix for all our themes (you will be notified via email when the new update is online on theme forest so you can apply this fix).”
any idea when your hard working dev team will finish this 4 month long journey to fix some bugs? or are you just waiting for my support license to expire?
Hi there,
As we can see, an update will be released very soon. You will for sure be notified once it is out.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I have configured your theme on a website but I have problem with hamburger menu in mobile mode. It is not visible and also if I click nothing is happening. Could you help me? I could give you in private way the website url.
Hi there,
Thank you for reaching us!
Please try the suggestion from this article here. If the menu is not working after the installation of the plugin, go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in jQuery Version option just change to Legacy jQuery version and click save settings button.
Let us know if this was helpful.
Support
Mikado Portfolio part of
Qode Interactive
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Hello I installed the plugin, activated Legacy jQuery but nothing changed.
Hi there,
If the mobile menu opener is not visible please check if you have set display location to the mobile menu. To do that, go to Appearance > Menus > open the menu you would like to display as mobile menu > set the Display Location as Mobile Navigation.
Furthermore, check if you have set the jQuery version in Tools > jQuery Migrate > to Legacy.
If the issue persist, please send us with your website URL here and we will take a closer look. Thanks
Support
Mikado Portfolio part of
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Hello, I have created a new menu and changed the display location but nothing. I’m using the Jquery Legacy by plugin. the website is www.francescaerrani.it
Hi there,
We would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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WHICH VERSION OF PHP IS COMPATIBLE? 5.6 OU 7
Hello there,
Thank you for reaching us!
We recommend PHP version 7 and/or above. Please check this article – The Importance Of Updating WordPress Website To PHP 7.
Support
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Hi, I am on WordPress 5.4.2, which is not listed among the supported software revisions. Can I expect Neva to work on WP5.4.2?
Hello,
thank you for taking interest in our theme!
Yes, of course, all our themes are compatible with the latest WP version.
Support
Mikado Portfolio part of
Qode Interactive
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I would love to buy this but the breakpoints are off and it doesn’t work in responsive mode: https://www.loom.com/share/166e696200aa4870b74fddb182ddffe7
Hello,
thank you for taking interest in our theme!
This is not the way to test responsiveness because with live window resizing you are not served with responsive scripts. The only way to test responsiveness is from an actual device, which we are doing when we develop our themes. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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I want to change the background colour of restaurant menu item
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Where is the support link of this item not able to find, where I can ask my doubts
Hello,
Thank you for reaching us!
Check out our article on how to log in and submit a ticket:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Here’s our support forum, feel free to open a ticket and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hi, I am wondering if there is a way for the woocommerce mini cart icon to show on mobile? I can’t find it in the theme options, thanks!
Hi there,
You can insert the cart widget in the Mobile Header Widget Area, like in the screenshot: http://prntscr.com/pmy145If there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Got it,
Thanks!
You’re welcome!
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have discovered a bug with variation products when accessing it on Safari.
When I select a variation from the dropdown menu in the single product page, the screen jumps to the bottom of the page.
I have tested it out in Chrome, Firefox, and Safari, and it only happens in Safari.
Is there any way to fix it?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Anyhow, it is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin is causing this issue on your end.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
I have tried deactivating all plugins (except woocommerce) and the problem still persists.
Unfortunately, my support has expired so I don’t think I can open a ticket for it.
Is there any other approaches or ways that I can try to get it fixed or diagnose the problem?
Thanks
Hello again,
We see that your account doesn’t have active support license. But since this might be the issue with compatibility we will take a closer look.
Please send an email to support[at]mikado-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Email is sent!
Thank you so much!
You’re welcome.
Our support team will check it and try to assist you as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I tried logging into your support but was unable to. Just a quick question:
Which header type is this page: https://neva.mikado-themes.com/portfolio-pinterest/ (logo on left and menu centered) – I went through all of them but was unable to find this one.
A fast response would really be appreciated!
Figured it out!
One question, I want to put a drop down menu for languages i.e. English, Spanish etc. on the right hand side, how do I do that? Right now, the side opener is there.
Hello,
Thanks for writing in.
The Mikado Support Center has been moved to our centralized support platform. If you wish to submit a new support request, for all new inquiries please head on to our Help Center > https://helpcenter.qodeinteractive.com/
OR you can just email us at > helpcenter[at]qodeinteractive.com and send us your purchase code along with your question and site URL.
1. We used Standard header type within this page > https://neva.mikado-themes.com/portfolio-pinterest/
2. You need to use some 3rd party plugin for multi-language site such as WPML. Our theme is WPML Ready, and you can take at this article about it here > https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002308217-How-To-Create-A-Multi-Language-Website
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://helpcenter.qodeinteractive.com
Support
Mikado Portfolio part of
Qode Interactive
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hi! I update the Neva theme yesterday brought the wp-admin and my Wordpress admin stop the work. what could have happened? Thanks for all!
not brought but through
Hello,
Probably the issue you’re facing is because the Core plugin is not updated. So first thing you have to do is (using FTP) remove Core plugin and than you should be able to access your wp admin.
Since we did the major update of the theme, please follow the instructions for update in our documentation: https://neva.mikado-themes.com/documentation/#getting_started_updating_neva Also, when you’re updating theme you will have to perform these steps: Remove our Mikado plugins (Core, etc), update the theme (like it’s explained in documentation) and then install those plugins again from the dashboard. This way your will get the latest version of the theme and plugins that are included.
Regards, Mikado
Hello! Thanks for returning! I try what you explained but not work! the error continues! Follow the error, can you identify why it did not work !?
Fatal error: Uncaught Error: Call to undefined function neva_mkdf_add_meta_box() in /home/mw0f51ncrxhz/public_html/wp-content/plugins/mkdf-restaurant/post-types/restaurant-menu/admin/meta-boxes/restaurant-menu-meta-boxes.php:6 Stack trace: #0 /home/mw0f51ncrxhz/public_html/wp-includes/class-wp-hook.php(286): mkdf_restaurant_meta_box_map(’’) #1 /home/mw0f51ncrxhz/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(’’, Array) #2 /home/mw0f51ncrxhz/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #3 /home/mw0f51ncrxhz/public_html/wp-content/themes/neva/framework/admin/meta-boxes/mkdf-meta-boxes-setup.php(17): do_action(‘neva_mkdf_meta_…’) #4 /home/mw0f51ncrxhz/public_html/wp-includes/class-wp-hook.php(286): neva_mkdf_meta_boxes_map_after_setup_theme(’’) #5 /home/mw0f51ncrxhz/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #6 /home/mw0f51ncrxhz/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #7 /home/mw0f51ncrxhz/public_html/wp-setti in /home/mw0f51ncrxhz/public_html/wp-content/plugins/mkdf-restaurant/post-types/restaurant-menu/admin/meta-boxes/restaurant-menu-meta-boxes.php on line 6
Thanks for all one more time!! Regards, Marcelo
Hello,
This is the error related to Core plugin or Restaurant plugin, it seems like some of those plugins are not updated. Since this is the major update and we changed some parts in our Mikado plugins and you have to perform update like we explained in previous reply. Basically, there are few things that you have to do and that is: 1. Remove Core plugin and Restaurant plugin using FTP from wp-content/plugins 2. Then update the theme by following those steps from documentation 3. Install new versions of the plugins and activate those plugins using dashboard. If you still have some struggles with this, please send an email to support@mikado-themes.com and include your site URL with wp-admin access and FTP access and one of our support agents will assist you.
Kind regards, Mikado
Hey! Thanks for All! The steps works great! But the some errors continue like these:
Warning: Illegal string offset ‘attachment_id’ in /home/mw0f51ncrxhz/public_html/wp-content/themes/neva/framework/lib/mkdf.functions.php on line 317
Warning: Illegal string offset ‘width’ in /home/mw0f51ncrxhz/public_html/wp-content/themes/neva/framework/modules/header/parts/logo.php on line 7
Warning: Illegal string offset ‘height’ in /home/mw0f51ncrxhz/public_html/wp-content/themes/neva/framework/modules/header/parts/logo.php on line 7
One more time, thanks for all!
Regards, Marcelo
Hi,
What you are seeing are most likely not errors, but just warnings and notices. In order to hide these, please take a look at this helpful article: https://aristath.github.io/blog/wp-hide-php-errors But, first you can go to the Mikado options and Save options and this will probably disappear.Kind regards, Mikado
We updated the theme but now nothing in wp-admin works. There seems to be a connection error.
Images don’t load in media library, cant delete plugins, cant send messages through contact form 7 etc – please explain what the update did
Hello,
Thank you for reaching us!
Please make sure you updated Mikado Core plugin to 1.1
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Mikado
Hi, I lost Woocommerce product categories since the last update today, anyone else has this problem?
Hello,
What do you mean by lost product categories? Can you please clarify this issue a bit more? Perhaps include a page with a problem. Thank you.
Mikado
I’m sorry, I do not know if this is because of the upgrade or not, I will try to install a blank copy of the theme and import content before, but I was asking if this was a known bug. Seems not (not a bug, I mean).
Hi,
Alright, looking forward to your feedback!
Mikado
Hi, an upgrade of WooCommerce to version 3.6.2 solved the problem.
Glad to hear this . Thank you for the update!
Hello guys, any updates on the latest release? Really eagerly awaiting it as it’s holding us back from updating Woocommerce. Any realistic estimated time would be great.
Hello,
We are working on new theme updates that should be released soon, in upcoming days/weeks. But, since we tested our theme with latest WooCommerce version, feel free to use it, just ignore messages about outdated files, since it is just message about different versions in template.
Mikado
Thank you guys for delivering as promised! <3
You are welcome!
Hey there, How come the WP Bakery Page Builder extension doesn’t work anymore ? You should update the theme.
Hello,
We are working on new updates, and all themes will be released in upcoming days/weeks. Until then, feel free to use CLassic Editor plugin to continue working on a way you used to.
Best, Mikado
Hey there, again some issues with your theme.
It seems that I can not anymore get connected to Instagram… As well, the countdown labels can’t be changed for “month” and “day”.
Thanks a lot !
Hi,
Regarding instagram connection issues, please check this article out: https://mikado.ticksy.com/article/14990
When it comes to countdown, it would be helpful if you could elaborate some more on this matter, perhaps include some screenshot or page URL. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, thanks a lot for Instagram. It is now working properly. You can find here our website link and chek out the countdown issue : https://comete-compagnie.fr/
Thanks a lot
Hi again,
It seems like the data attribute is collecting all labels correctly, have a look: https://www.screencast.com/t/fdwnlC3my This is weird and we’d like to look into this closer. Please write us at support@mikado-themes.com including your wp-admin and FTP details, so we can try to fix this on your side. Thank you.
Support
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Hi, I am searching for HTML templates of this beautiful theme. Is it available somewhere?
Hello,
Thank you for taking interest in our Neva theme.
We are focused on development of WordPress themes, where easy management and dynamic content is offered. It is why we are not creating static HTML files at all 
Mikado
Hi, not sure what happen, but the Mikado elements in visual composer is not showing up anymore, the page is showing only raw shortcodes. Could you please help?
Hi,
If backend editor is not working when you are trying to edit page, try to apply solution from this article https://mikado.ticksy.com/article/11775
Best, Mikado
Hi, i tried but it doesn’t work. The problem is actually like this screenshot
https://drive.google.com/open?id=1mRXMnAO5yk9SmnI91dIQsN8AZ4KOY7tJ https://drive.google.com/open?id=1_StWmH2p2gpt9IcRqZx-OVFnuSuVwgpqHello,
It looks like you are adding shortcodes inside Text block. Please, try to add shortcode on a blank page. And also, before that, just deactivate all third party plugins. Let us know how it goes. Thanks
Mikado
I’ve already tried keying in a blank page, but it will auto input those shortcodes into text block, reason being it cannot detect Mikado’s elements because those elements isn’t there, like this screenshot
https://drive.google.com/open?id=1_StWmH2p2gpt9IcRqZx-OVFnuSuVwgpqHello,
Thank you for explanation. It is because you have activated just Twitter Feed and you need to activate Mikado CPT plugin, too https://www.screencast.com/t/LNz0vjLhoZ
Best, Mikado
OMG why did it miss that out? It works now thanks!
Glad to hear this. Thank you for the update. You are welcome!
The background images are blurry on mobile chrome browser. How can that be fixed. All other browsers are fine with bg images.
Hello,
Could you, please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access so our support agent could check this closer since we didn’t have compliance like this one before.
Best, Mikado
