UnitedThemes

UnitedThemes supports this item

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1270 comments found.

Jabel

Jabel Purchased

No updates in more than 1 year ?

Are there no more upgrades for this theme? Not updated from April 2016!

Hi,

are you experiencing any issues with the theme at the current stage?

Best Regards UT

I would like to buy it, but I’m worried because it is not updated and I would not have any problems

Hi,

since we had not recent reports about know issues, the theme was not updated so far. We don’t have plans to update the theme at the moment. However, this theme is also older and we can highly recommend our https://themeforest.net/item/brooklyn-responsive-multipurpose-wordpress-theme/6221179

Best Regards UT

I am no longer able to update WordPress pages/posts with this theme. Recommendations?

Hi,

does this affect all posts / pages? Have you tried to deactivate third party plugin already?

Best Regards UT

Yes, it does. I have deactivated all third party plugins. The only way I am able to make a change and publish it is if I deactivate the theme, make and save the change, then go back in and reactivate the theme.

Hi,

please leave us a temporary login via profile message and we will take a deeper look into this. https://themeforest.net/user/unitedthemes

Best Regards UT

I have been having the same problem as klgs106 for months. I have tried everything I am no longer able to update WordPress pages/posts with this theme. Recommendations?

Keep getting this when I try to update almost all of the page 404 ERROR.

Theme Support

We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.

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United Themes Team

A client of mine is experiencing this same issue with this theme. Updates to pages are not being saved and we’ve been experiencing this issue for about 60 – 90 days or so. Any fixes for this problem?

Hi,

Please check the max input vars setting on the server. It needs to be at least 3000 since the theme is working with large forms.

Best Regards UT

It’s currently set to 4000 and still experiencing the issue.

Hi,

and the issue still remains even for new pages? If it does not occur on new pages, the current pages have an issue with serialized data. In this case, the affected page can only be been rebuild.

Best Regards UT

Hi, the latest Nevada update is more than on year now; and i see in a comment that you ‘highly recommend’ your Brooklyn theme. Do I need to switch to Brooklyn theme ?

Hi,

no, if you don’t experience any issue with the theme you can keep it. If issues are rasing let us know. Brooklyn is not compatible with Nevada.

Best Regards UT

Hi, no issue for now; but the contact form still shows the V1 reCaptcha with the text zone challenge, and i regret not to have the v2 invisible or I’m not a robot checkbox instead. Is it possible? Thank you

Hi,

no that not possible with the built-in version. In this case, you need a third party contact form plugin which supports this feature.

Best Regards UT

Unable to enter the Theme Options. Keeps loading and loading. No third party plugins running..

Hi,

hm, this requires further inspections. Feel free to provide us a login via profile here and we will take a look. https://themeforest.net/user/unitedthemes

Best Regards UT

Hi, I’ve problem with the theme already purchase. Where could i open a ticket?

Regards

This theme is obsolete. I would like to be refound.

Hi,

all support is exclusively handled in our support forum. This is clearly stated on the product description page inside the support tab. However refund can be raised here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Best Regards UT

I have built a form with the contact form builder but only realised now that the support i bought has expired that not all of the form questions answered are coming through on the email. At first I thought it was because users had not answered those questions and it has taken a while to work out that actually it’s just that the questions answered must not exceed 9! Not matter which questions are answered if there are more than 9 the form does not send them. If the number of answered Qs exceeds 9 then the form omits the last ‘checkbox’ entries! I absolutely refuse to renew my support on this theme because over time I have asked a number of questions about this kind of thing, for example pages not updating, cannot edit pages, add boxes etc I get an answer about it being a server side issue and that the memory limit is to blame. I cannot change the memory limit because on this site we do not have access to the php.ini file as we are on shared hosting – as are millions of other people. I work with many, many themes and I must say that this issue over memory is a BIG problem given that I cannot change my client’s chosen hosting and yet it means a complete rebuild of the site to rectify. I am going to give it a poor rating and will steer clear of United Themes in future.

Hi,

well, GoDaddy on their shared Linux hosting for example. Simply by placing a custom php.ini inside the WordPress root. There are a lot of hosters allowing the adjusting of values. And if you install for example VC + Slider Revolution + Woocommerce, which is usual these days – you will quickly run into memory issue if you only keep the default 64M. Woocommerce itself recommends 96M. This theme has over 5000 sales and the value adjustment has worked for a lot of people even with shared hostings. The structure of the page builder is not changeable so that a fix would mean a total new builder without any fallback.

Best Regards UT

Ok, so we spent the weekend moving servers to one where we have access to the memory and have put it up to 2048M in the php.ini file and the Wordpress config file.

STILL NO JOY with the form.

You cannot begin to understand my frustrations with this theme.

We do not have WooCommerce installed. Nor do we have VC installed.

I imagine that of the thousands who have bought this theme.many have not yet realised its limitations or the work that will be involved putting it right.

I refuse to pay to update my support on this theme given that this is a bug which you should fix. Otherwise clearly state that the theme will REQUIRE access to the hosting configuration and even then it has limitations on things as basic as the number of form fields!!!

Hi,

it’s not the PHP memory limit. The max_input_var setting is the most important one. Because this value is relevant when submitting/saving changes. Please adjust this value as well. It should be 1000 by default and increasing it to 3000, for example, can solve the issue.

Best Regards UT

It would be awesome if the page creator was fixed so it doesnt add random paragraph tags and new boxes.

Hi,

the most recent version should not have this issue. It was an issue with an older version of the theme.

Best Regards UT

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